Companies and organizations are complex, adaptive systems. In this talk you will learn what this actually means and how you can use this to practically deal with your way through your (agile) transition.You will learn why there are no best and no good practices, that you can just copy and everything is fine – and what the nature of an agile transition really is. You will learn about an example of a successful agile transition and what factors made it successful. And you will learn to use a tool I have developed, to find and analyze approaches to see whether they might be promising for you to try out. We use (and evolve) this tool at my company, Ericsson (24,000 people in R&D), since 1 ½ years and have found it very helpful.The talk will introduce and make use of Systems Thinking and Complex Adaptive Systems theory. Many people struggle with applying these concepts practically in their daily working life. You will learn how to bring these great and promising theories “down on earth” and make them practically usable.So, if you are on an agile transformation, no matter whether you are just getting started or whether you have progressed already: this talk will give you new insights and a very solid foundation - based on state-of-the-art leadership- and problem solving approaches – to make your journey more successful.
XP2014 talk: Driving Company Evolution Using a Complex Dynamic System ApproachHendrik Esser
One of a leaders’ biggest challenges is to lead through complexity. As companies consist of formal and informal networks of people working in ever changing, uncertain technical and business environments, they can be regarded as Complex Dynamic Systems. According to Dave Snowden and his Harvard Business Review article from 2007, a good leadership/management approach to complex dynamic systems is “Probe-Sense-Respond”, i.e. experiment with the system to find advanced ways to maximize (business) value. A crucial part of this approach is to work effectively with the company’s tangible and intangible constraints. Also, Peter Senge in his book "The fifth discipline" is introducing Systems Thinking as a key to the Learning Organization.
This talk will give a brief introduction into the topic of complex dynamic systems. Based on this I will introduce a tool that me and my team have developed and are experimenting with at Ericsson. The tool helps us to manage the constraints of our complex dynamic company system in a structured way. I will give practical examples of system changes we have done and how we are using the tool to further evolve our company.
Agile Planning in large organizations - managing uncertaintyHendrik Esser
Project planning has always built on the art of anticipation. Today's rapidly changing complex world puts new challenges to this art. To succeed, an agile attitude and approach to planning is a promising starting point. Many organizations however struggle with taking this idea into practice. In this talk you will hear and learn about a practical approach to agile project planning in large organizations. This approach is successfully proven in practice at Ericsson, one of the world's largest SW companies.
These slides are from my workshop at the OOP 2017 conference in Munich.
Abstract:
Leaders are often talking about change. But often we do not get the change we wanted. Somehow we feel our culture is hitting back. A root cause is, that Complexity and Systems Thinking are hard to grasp and even harder to apply practically. In this workshop I will – based on my own experience being a senior transformational leader in a several 1000 people organization - introduce you to a Systems Thinking tool that can help you make your organizational evolution successful. Together we will try out the tool.
Thanks to globalization and the emergence and wide spread of new technologies, the world has become a very interconnected place during the past decades. This change has happened and is happening at an ever increasing speed.As a consequence, management and leadership have become increasingly challenging to deal with the resulting complexity. To succeed, traditional approaches to management and leadership are not enough. We need to continuously grow and adapt our leadership capabilities.In this Session you will learn how to cope with this challenge. I will share stories, insights and tools that will help you to increase your leadership bandwidth, making you better prepared for leading in a complex world.One key element is a decent understanding of Systems Thinking, Human System Dynamics and Complex Adaptive Systems theory. All these are very inspiring, yet as a leader I had difficulties to translate these into something actionable and useful in my daily life. And talking to many others (not only leaders) I found that many people share that challenge. So, in this talk you will learn about tools that enable you to deal with complexity from a leadership perspective. I will share stories about how these tools have helped me and my team. You will also learn how to embrace the mindset shift related to Agile and you will learn how to take better decisions using modern leadership approaches. This talk is based on my own experiences as a leader in an agile transformation (2000+ people) and the great inspirations I got from working and discussing with my group colleagues from the Supporting Agile Adoption program (one of the programs sponsored by the Agile Alliance).
Experiencing a large Agile Transformation by Hendrik Esser Agile ME
Leading a several thousand people organization towards Agile is not an easy task. It is a complex challenge where there is a very low predictability of success of your change initiatives. In this talk I will give you some theoretical background on how to successfully approach change in your company. I will exemplify this with the story of our agile change at Ericsson, one of the world’s largest SW companies. I will talk about our change initiatives, the desired and undesired things that emerged from them and how we acted upon them. This will help you understand the nature of an organizational change towards Agile and how to successfully approach it yourself.
Lean SAP Delivery - introducing the conceptMendel Koerts
Lean SAP Delivery is about applying the principles of production logistics onto the operating model for IT. Agile development, optimising bottlenecks, and prioritization based on business value will lead to significant time-to-market reduction for SAP projects, changes, as well as fixes, against lower cost.
XP2014 talk: Driving Company Evolution Using a Complex Dynamic System ApproachHendrik Esser
One of a leaders’ biggest challenges is to lead through complexity. As companies consist of formal and informal networks of people working in ever changing, uncertain technical and business environments, they can be regarded as Complex Dynamic Systems. According to Dave Snowden and his Harvard Business Review article from 2007, a good leadership/management approach to complex dynamic systems is “Probe-Sense-Respond”, i.e. experiment with the system to find advanced ways to maximize (business) value. A crucial part of this approach is to work effectively with the company’s tangible and intangible constraints. Also, Peter Senge in his book "The fifth discipline" is introducing Systems Thinking as a key to the Learning Organization.
This talk will give a brief introduction into the topic of complex dynamic systems. Based on this I will introduce a tool that me and my team have developed and are experimenting with at Ericsson. The tool helps us to manage the constraints of our complex dynamic company system in a structured way. I will give practical examples of system changes we have done and how we are using the tool to further evolve our company.
Agile Planning in large organizations - managing uncertaintyHendrik Esser
Project planning has always built on the art of anticipation. Today's rapidly changing complex world puts new challenges to this art. To succeed, an agile attitude and approach to planning is a promising starting point. Many organizations however struggle with taking this idea into practice. In this talk you will hear and learn about a practical approach to agile project planning in large organizations. This approach is successfully proven in practice at Ericsson, one of the world's largest SW companies.
These slides are from my workshop at the OOP 2017 conference in Munich.
Abstract:
Leaders are often talking about change. But often we do not get the change we wanted. Somehow we feel our culture is hitting back. A root cause is, that Complexity and Systems Thinking are hard to grasp and even harder to apply practically. In this workshop I will – based on my own experience being a senior transformational leader in a several 1000 people organization - introduce you to a Systems Thinking tool that can help you make your organizational evolution successful. Together we will try out the tool.
Thanks to globalization and the emergence and wide spread of new technologies, the world has become a very interconnected place during the past decades. This change has happened and is happening at an ever increasing speed.As a consequence, management and leadership have become increasingly challenging to deal with the resulting complexity. To succeed, traditional approaches to management and leadership are not enough. We need to continuously grow and adapt our leadership capabilities.In this Session you will learn how to cope with this challenge. I will share stories, insights and tools that will help you to increase your leadership bandwidth, making you better prepared for leading in a complex world.One key element is a decent understanding of Systems Thinking, Human System Dynamics and Complex Adaptive Systems theory. All these are very inspiring, yet as a leader I had difficulties to translate these into something actionable and useful in my daily life. And talking to many others (not only leaders) I found that many people share that challenge. So, in this talk you will learn about tools that enable you to deal with complexity from a leadership perspective. I will share stories about how these tools have helped me and my team. You will also learn how to embrace the mindset shift related to Agile and you will learn how to take better decisions using modern leadership approaches. This talk is based on my own experiences as a leader in an agile transformation (2000+ people) and the great inspirations I got from working and discussing with my group colleagues from the Supporting Agile Adoption program (one of the programs sponsored by the Agile Alliance).
Experiencing a large Agile Transformation by Hendrik Esser Agile ME
Leading a several thousand people organization towards Agile is not an easy task. It is a complex challenge where there is a very low predictability of success of your change initiatives. In this talk I will give you some theoretical background on how to successfully approach change in your company. I will exemplify this with the story of our agile change at Ericsson, one of the world’s largest SW companies. I will talk about our change initiatives, the desired and undesired things that emerged from them and how we acted upon them. This will help you understand the nature of an organizational change towards Agile and how to successfully approach it yourself.
Lean SAP Delivery - introducing the conceptMendel Koerts
Lean SAP Delivery is about applying the principles of production logistics onto the operating model for IT. Agile development, optimising bottlenecks, and prioritization based on business value will lead to significant time-to-market reduction for SAP projects, changes, as well as fixes, against lower cost.
The IT Organization and Governance Model beyond 2014:
- What is happening around you?
- What is more important than ever influencing IT?
- What does that mean for your IT strategy?
- How to derive your Lean IT Organization and Governance Model from your updated IT strategy?
- How to implement your Lean IT Organization and Governance Model?
The predominant mindset around complex problem solving is decomposition; we inevitably jump to ways of ‘chunking up’ a solution. At Aginic, our experience of delivering hundreds of engaging data experiences is that this often misses a step that is crucial to creating compelling digital experiences: experimentation. In this talk we’ll describe how we have baked in experimentation to our ability to explore and navigate complex problem spaces and how this has helped deliver engaging outcomes for our customers.
This talk is a must for anyone tackling complex projects, particularly involving data.
New agile ways of working remotely: a Point of View that goes beyond the tools for those working in remote environments - by Dipesh Pala and Cobus Beetge
Service Leadership’s 9 Guiding Principles: Keys to Successful Change, an ITSM...ITSM Academy, Inc.
Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company
Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In our session we will explore the nine principles and share practical examples of how service leaders can leverage them to change behaviors and drive results.
Slides of the 'deep' talk presented @ Agile O'Day 2017 #agileoday on the topic of "Business Agility" - Business agility is the "ability of a business system to rapidly respond to change by adapting its initial stable configuration”
Agile has become one of today's often used methodology in delivering customer experience via enterprise software and services. This presentation gives an overview of why, what and how to leverage enterprise agile practice to deliver superior CX. Though this presentation targets all agile practitioners and enthusiasts, people responsible and driving agile adoption in their organization in different capacities, may find this a useful summary.
Perché parliamo di Scaling Lean Agile?
Ci sono due aspetti primari inerenti lo scalare delle tecniche agili a livello di Enterprise che è necessario considerare. In primo luogo lo scalare delle tecniche agili a livello di progetto per affrontare le sfide peculiari che i team di progetto devono affrontare. In secondo luogo è lo scalare la vostra strategia agile attraverso l'intero reparto IT, in modo appropriato. E' abbastanza semplice applicare Lean Agile su una manciata di progetti, ma può essere molto difficile far evolvere la cultura e l’intera struttura organizzativa per adottare appieno il modo agile di lavorare.
Lean e Agile (in particolar modo metodologie come Scrum e XP) hanno pienamente dimostrato il loro valore a livello di team. Cosa succede però nel momento in cui tentiamo di utilizzarle in contesti reali più complessi? Nelle reali organizzazioni che caratterizzano un’importante parte del panorama dell'IT in Italia? Muovendosi dal livello dei team verso il livello dell'organizzazione si incontrano una serie di problematiche più complesse e per un certo verso nuove. Ecco quindi l'importanza di conoscere valori e principi che sono alla base del tema del Lean Agile Scaling. Esistono parecchi modelli che negli ultimi anni si confrontano con le realtà delle organizzazioni.
In questo talk tratteremo a livello olistico questo tema e confronteremo alcuni di tali modelli di Scaling Lean Agile, quali: Scrum standard (Ken Schwaber, Mike Cohn, ...) – il modello di Larmann & Vodde - SAFe – Disciplined Agile Delivery di Scott Ambler – Path to Agility (Ken Schwaber). Inoltre verranno affrontate e discusse le esperienze personali effettuate in diverse società in fase di adozione o utilizzo su larga scala di Lean Agile.
ITSM Roles in an Agile and DevOps World, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, CEO, DevOps Institute (DOI)
Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Jayne will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM to engage their skills, knowledge and roles in Agile and DevOps programs.
Join Jayne as she elaborates on the following:
The emerging roles within the Agile and DevOps environment
The desired skills needed
The training and certifications required for Agile Service Management and DevOps
Organizational Agility: Take Agile Beyond the Team - Webinar w/ David HawksAgile Velocity
The benefits of total organizational agility can be seen in many of the world’s largest companies--think Google, Apple, and Amazon. While they may not explicitly call themselves capital-“A” Agile, they work with a heavy emphasis on Agile principles like a focus on delivering value, shortened feedback loops, quick time-to-market, and an opposition to traditional top-down management techniques. These principles go beyond teams. Instead, they are ingrained throughout the whole organization and its culture.
As a result, these companies have the ability to change and adapt to their markets and have now grown into industry leaders. How did they do it? What can you learn from the changes they’ve made?
In this webinar, David Hawks discusses 7 ways your organization can begin operating more like some of the top companies in the world.
Key discussion points include:
- What is organizational agility and what are the benefits?
- 7 ways to bring organizational agility to your business
- Why is it imperative to apply Agile principles across the whole organization?
- Q&A with the audience
Looking for guidance during your Agile transformation? Contact info@agilevelocity.com for more information on how we can help.
A 40 minute introduction to DevOps for the Wellington DevOps Meetup, March 2021.
Rob forgot to talk about DevSecOps, which was a fundamental topic, and the general concept of "Shift left". Only so much you can fit in an hour, but they are good topics to research further.
Rob also mentioned some books
IT Revolution DevOps Forum is the best sources of free ebooks about Devops. It costs you an email signup, but it is worth it.
Team of Teams, Stanley McChrystal - good for business agility.
(See also Brave New Work, by Aaron Dignan, as Rob's favourite primer on new ways of working)
The Phoenix Project, by Gene Kim et al. - KoolAid intro to Devops, convinces most people.
Devops Handbook, gene Kim at al - good general refence
Continuous Delivery, Humble and Farley - still the definitive textbook
The Checklist Manifesto, Atul Gawande - in praise of checklists
Field Guide to Human Error, Sidney Dekker - safety culture influences Devops
(see also Dekker's two Youtube videos on Safety Differently and Just Culture)
Rob England consults and trains in IT locally in Welly tealunicorn.com/nwomit
Or see the work Rob and Cherry do together at enterprise level tealunicorn.com/clients
Build it Right: Digital Governance for Product ManagersLisa Welchman
I created this presentation for the Mind the Product event in 2021. In the presentation, I talk about the governance challenges product managers face and offer advice about what they can so to help mature digital governance where they work
Experiencing a large scale agile transition (Deutsch)Hendrik Esser
Fallstudie einer Transition zu Agile in einer sehr großen Organisation. Analyse der Erfolgsfaktoren und Vorstellung eines Tools, das bei der Identifikation und Auswahl von Veränderungexperimenten hilft.
The IT Organization and Governance Model beyond 2014:
- What is happening around you?
- What is more important than ever influencing IT?
- What does that mean for your IT strategy?
- How to derive your Lean IT Organization and Governance Model from your updated IT strategy?
- How to implement your Lean IT Organization and Governance Model?
The predominant mindset around complex problem solving is decomposition; we inevitably jump to ways of ‘chunking up’ a solution. At Aginic, our experience of delivering hundreds of engaging data experiences is that this often misses a step that is crucial to creating compelling digital experiences: experimentation. In this talk we’ll describe how we have baked in experimentation to our ability to explore and navigate complex problem spaces and how this has helped deliver engaging outcomes for our customers.
This talk is a must for anyone tackling complex projects, particularly involving data.
New agile ways of working remotely: a Point of View that goes beyond the tools for those working in remote environments - by Dipesh Pala and Cobus Beetge
Service Leadership’s 9 Guiding Principles: Keys to Successful Change, an ITSM...ITSM Academy, Inc.
Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company
Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In our session we will explore the nine principles and share practical examples of how service leaders can leverage them to change behaviors and drive results.
Slides of the 'deep' talk presented @ Agile O'Day 2017 #agileoday on the topic of "Business Agility" - Business agility is the "ability of a business system to rapidly respond to change by adapting its initial stable configuration”
Agile has become one of today's often used methodology in delivering customer experience via enterprise software and services. This presentation gives an overview of why, what and how to leverage enterprise agile practice to deliver superior CX. Though this presentation targets all agile practitioners and enthusiasts, people responsible and driving agile adoption in their organization in different capacities, may find this a useful summary.
Perché parliamo di Scaling Lean Agile?
Ci sono due aspetti primari inerenti lo scalare delle tecniche agili a livello di Enterprise che è necessario considerare. In primo luogo lo scalare delle tecniche agili a livello di progetto per affrontare le sfide peculiari che i team di progetto devono affrontare. In secondo luogo è lo scalare la vostra strategia agile attraverso l'intero reparto IT, in modo appropriato. E' abbastanza semplice applicare Lean Agile su una manciata di progetti, ma può essere molto difficile far evolvere la cultura e l’intera struttura organizzativa per adottare appieno il modo agile di lavorare.
Lean e Agile (in particolar modo metodologie come Scrum e XP) hanno pienamente dimostrato il loro valore a livello di team. Cosa succede però nel momento in cui tentiamo di utilizzarle in contesti reali più complessi? Nelle reali organizzazioni che caratterizzano un’importante parte del panorama dell'IT in Italia? Muovendosi dal livello dei team verso il livello dell'organizzazione si incontrano una serie di problematiche più complesse e per un certo verso nuove. Ecco quindi l'importanza di conoscere valori e principi che sono alla base del tema del Lean Agile Scaling. Esistono parecchi modelli che negli ultimi anni si confrontano con le realtà delle organizzazioni.
In questo talk tratteremo a livello olistico questo tema e confronteremo alcuni di tali modelli di Scaling Lean Agile, quali: Scrum standard (Ken Schwaber, Mike Cohn, ...) – il modello di Larmann & Vodde - SAFe – Disciplined Agile Delivery di Scott Ambler – Path to Agility (Ken Schwaber). Inoltre verranno affrontate e discusse le esperienze personali effettuate in diverse società in fase di adozione o utilizzo su larga scala di Lean Agile.
ITSM Roles in an Agile and DevOps World, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, CEO, DevOps Institute (DOI)
Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Jayne will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM to engage their skills, knowledge and roles in Agile and DevOps programs.
Join Jayne as she elaborates on the following:
The emerging roles within the Agile and DevOps environment
The desired skills needed
The training and certifications required for Agile Service Management and DevOps
Organizational Agility: Take Agile Beyond the Team - Webinar w/ David HawksAgile Velocity
The benefits of total organizational agility can be seen in many of the world’s largest companies--think Google, Apple, and Amazon. While they may not explicitly call themselves capital-“A” Agile, they work with a heavy emphasis on Agile principles like a focus on delivering value, shortened feedback loops, quick time-to-market, and an opposition to traditional top-down management techniques. These principles go beyond teams. Instead, they are ingrained throughout the whole organization and its culture.
As a result, these companies have the ability to change and adapt to their markets and have now grown into industry leaders. How did they do it? What can you learn from the changes they’ve made?
In this webinar, David Hawks discusses 7 ways your organization can begin operating more like some of the top companies in the world.
Key discussion points include:
- What is organizational agility and what are the benefits?
- 7 ways to bring organizational agility to your business
- Why is it imperative to apply Agile principles across the whole organization?
- Q&A with the audience
Looking for guidance during your Agile transformation? Contact info@agilevelocity.com for more information on how we can help.
A 40 minute introduction to DevOps for the Wellington DevOps Meetup, March 2021.
Rob forgot to talk about DevSecOps, which was a fundamental topic, and the general concept of "Shift left". Only so much you can fit in an hour, but they are good topics to research further.
Rob also mentioned some books
IT Revolution DevOps Forum is the best sources of free ebooks about Devops. It costs you an email signup, but it is worth it.
Team of Teams, Stanley McChrystal - good for business agility.
(See also Brave New Work, by Aaron Dignan, as Rob's favourite primer on new ways of working)
The Phoenix Project, by Gene Kim et al. - KoolAid intro to Devops, convinces most people.
Devops Handbook, gene Kim at al - good general refence
Continuous Delivery, Humble and Farley - still the definitive textbook
The Checklist Manifesto, Atul Gawande - in praise of checklists
Field Guide to Human Error, Sidney Dekker - safety culture influences Devops
(see also Dekker's two Youtube videos on Safety Differently and Just Culture)
Rob England consults and trains in IT locally in Welly tealunicorn.com/nwomit
Or see the work Rob and Cherry do together at enterprise level tealunicorn.com/clients
Build it Right: Digital Governance for Product ManagersLisa Welchman
I created this presentation for the Mind the Product event in 2021. In the presentation, I talk about the governance challenges product managers face and offer advice about what they can so to help mature digital governance where they work
Experiencing a large scale agile transition (Deutsch)Hendrik Esser
Fallstudie einer Transition zu Agile in einer sehr großen Organisation. Analyse der Erfolgsfaktoren und Vorstellung eines Tools, das bei der Identifikation und Auswahl von Veränderungexperimenten hilft.
Organisational Development – An Overview
Organisational Diagnosis, Renewal and Change
OD Interventions
OD Effectiveness
OD is an effort (1) planned (2) organization wide (3)managed from the top (4) increase organization effectiveness and health through (5) planned interventions in the organization’s processes, using behavioral science knowledge.
Human resources
Changing nature of the workplace
Global markets
Accelerated rate of change
better quality of work.
It creates higher job satisfaction
Team work is improved and encouraged
It finds better solution for conflicts
Commitment to objectives
Increases the willingness to change
Absenteeism is reduced.
Turnover is lower
"No snowflake in an avalanche ever feels responsible" - Voltaire
Enterprise Agile Transformation initiatives are BIG. Change at this scale of thousands is tough. The Leaders, Executives and Internal Change Agents involved in these initiatives are going through their own personal transformation. Change at this scale of one is equally tough.
The world is on the edge. Human’s exploitation of material world without knowing the Truth of nature has led us to disturbed and disordered world that is collapsing. Change is a necessity. Most important need is that we must develop a platform for Change. A platform for change that is advancement of science is advocated that can bring order and life to the world
From Framing the Mindset to Distributing Digital PatternsDavid Terrar
Scene setting keynote introduction for Enterprise Digital Summit London on 24 October 2016 at the British Academy. This session framed the current digital landscape, discussing the incredible rate of change, the digital enterprise wave, the importance of Enterprise Social Networks as a foundation for transformation, technology bad, good and exciting, and positioning the culture and network centric leadership required for today's landscape. It set the scene for Chris Fussell's session on the shift from command and control to network centric team based management (co-author of the Team of Teams book), then Dr David Wilkinson's session on the neuroscience behind the shift to an agile thinking mindset, and then Jenni Lloyd's session on purpose and the emotional intelligence required to create a connected organisation.
Hybrid Cloud IT Transformation for Enterprise Nicholas Yap
Cloud Infrastructure Services
Private Cloud Design and Build (Enterprise Customers)
Public Cloud Design and Build (Enterprise Customers)
Hybrid Cloud Design and Build (Enterprise Customers)
Cloud Workload Migration Services (Enterprise Customers)
Strategic Advisory and Consulting
IT Transformation Strategy (Enterprise Customers)
Cloud Service Provider Business Strategy
Private/Hybrid Cloud Portfolio Development (Enterprise Customers)
Cloud Portfolio Development (Service Providers)
Cloud Market and Competitive Analysis (Service Providers)
Orchestration, Management and Automation
Service Orchestration and Management
Technical Workflow Development
Business Workflow Development
API Integration Services
DevOps Customisation
Application Blueprint Customisation
Integration with Third Party ITSM Toolset
Third Party Billing Integration
Third Party ERP Integration
Third Party Payment Gateway Integration
Third Party Identity and Access Management Integration
Customised Ecomm Portal Development
Multi Language Enablement
Customised Self Service Portal Development
CloudSelect ITaaS for Enterprise Customers
Base Module (Self Service Portal + Orchestration Engine)
AWS On Boarding and Configuration
Azure On Boarding and Configuration
Softlayer On Boarding and Configuration
CenturyLink On Boarding and Configuration
VMWare vSphere On Boarding and Configuration
Hyper-V On Boarding and Configuration
OpenStack On Boarding and Configuration
Office365 On Boarding and Configuration (Microsoft CSP)
CloudSelect ITSM - Basic
Incident Management
Change Management
Business and Technical Approvals
CloudSelect ITSM - Advanced
Service Request Management
Configuration Management Database
Service Level Management
On Premise Hosting (Exception)
DevOps On Boarding and Configuration
Digital Mindset – Ein Blick auf die Digitale Transformation jenseits von Proz...Katja Paar
Was wäre, wenn die Digitalisierung gar nicht so kompliziert wäre? Wenn es Best Practices gäbe, die man nur umsetzen müsste und schon wäre alles gut und die digitale Zukunft gerettet? Diese Best Practices gibt es. Aber es nützt nichts, sie in bestimmten Funktionen, Geschäftsmodellen oder Prozessen zu suchen, denn die sind bei jedem Unternehmen individuell. Die einzige Konstante – die Must-Haves von Unternehmen – sind Eigenschaften. Mein Vortrag beleuchtet diese Eigenschaften die in jede Unternehmenskultur gehören und liefert mit ihnen einen Überblick über die Themen der Digitalisierung. Mit dabei: Viele Beispiele und (kaum erläuterte) Buzzwords. Und weil bekannt ist, wie schwer sich Charaktereigenschaften ändern lassen, noch eine Hinweis: Einfach wird es trotzdem nicht.
Creating a Mindset for Change and InnovationBizLibrary
When it comes to change, most leaders and organizations focus on structures, processes, and systems. Few even recognize that without an individual and collective Mindset for Change and Innovation their best efforts will fail, especially now. This experiential session will show what is really getting in the way, how an intentional and clear focus on what you want rather than on what you are trying to avoid turns insight into actions and actions into breakthrough outcomes. She'll explain how this focus can benefit you, why we unconsciously focus on negative thoughts and how we can rewire our brains to focus on positive outcomes so that we can steer toward opportunities and away from the threats that a world in transformation will bring. This is not another positive "attitude" session, it is a session that delves into our natural instincts to focus on what we fear and are trying to avoid. Once people understand this concept, their awareness of intentional and clear focus on what they do want becomes very powerful. Laura will demonstrate simple tools to help turn you and your team's focus around and provide stories of how organizations have implemented this successful mindset. Leaders will walk away with a clear method of how to create a positive future for themselves and their team.
www.bizlibrary.com
How to implement Internet of Things successfully creating the best experience and insuring successful distribution.
(Ericsson IoT Conference December 2014)
Putting the Pro in Process Design with Donna Knapp - an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management ( ITSM) processes. This session takes a modern look at process design and improvement and managing the associated culture change. Take away five key lessons learned, and five proven process design tips.
This week Chris Garber was at the EXL LifePRO conference in Naples FL presenting "How to Win Friends and Save Money". The presentation talks about how companies can improve efficiency by 40%+ using process improvement, technology, and data solutions.
“How to win friends and save money”
Improve your efficiency by 40%+ using process improvement, technology, and data solutions.
The competitive landscape, economic environment, and information technology continue to show up on top of the major challenges life insurers will face in the coming years. EXL Consulting will demonstrate that with process improvement, technology, and data solutions you can not only survive, but thrive, in this ever changing environment.
Key topics include:
1) Streamlining processes and improving turnaround time
2) Enhancing staff productivity while reducing errors
3) Improving pricing and customer insights with data federation
4) Modernizing legacy systems
5) Enabling customer self-services and mobile
Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, IT...ITSM Academy, Inc.
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.
OutSystems Lessons: Center of Excellence and Adoption StrategiesOutSystems
Every OutSystems customer is unique (culture, people, technology). Incubating and maturing a Center of Excellence (CoE) ideally should be tailored to your own organization. Hear about some of our experiences working with customers setting up CoEs and get some "Best Practices" you can apply in your own organization.
ITSM Academy Webinar Process Integration, Metrics and Setting ExpectationsITSM Academy, Inc.
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and reports that illustrate the benefits of an integrated approach. The importance of setting expectations about the impact of process improvements on performance metrics, employee morale and customer satisfaction is also discussed.
Qu'est-ce donc que l'Agilité déjà ?
Quelle est la différence avec Scrum ?
Je fais quoi avec mon Gantt ?
Est-ce que le Web est un bon candidat ?
Pourquoi est-ce que je vis autant de difficultés ?
Par où dois-je commencer ?
Cette introduction (ou ré-introduction) vise les vendus et les désabusés, les initiés et les nouveaux intéressés. C'est un rafraichissement sur l'agilité qui permettra de faire un petit pas en arrière et mieux préparer les prochains. Pour certains, ce sera un retour sur les fondements de l'agilité et pour d'autres ce sera la satisfaction d'une curiosité qui perdure. Avec plus de dix ans d'expérience, l'agilité a maturée mais pourquoi reste-t-elle difficile à maitriser ?
Martin Goyette
Martin est un professionnel en accompagnement qui sert et conseille le domaine des technologies de l'information depuis plus d'une dizaine d'années (télécommunications, transport, bancaire, syndicat, santé, assurances). À titre de président de la Communauté Agile de Montréal, Martin est fortement impliqué dans la promotion de sa passion et ses croyances. Martin est diplômé de l'ÉTS d’un baccalauréat en génie logiciel et d’une maîtrise en génie, technologies de l'information. Depuis 2008, il se consacre à Lean ainsi qu'à l'agilité et a obtenu plusieurs reconnaissances professionnelles venant certifier son expérience.
What is Agile Service Management? Why Is it Important? ITSM Academy WebinarITSM Academy, Inc.
There has been a lot of buzz lately about the need for IT to be more “agile”. While the term Agile is freely used, there is not a clear definition of what “being agile” actually means, particularly in the context of IT support and service management. This webinar explores the concept of Agile Service Management and how agility helps IT service providers better meet the rapidly changing requirements of business and customers.
Vygantas Kazlauskas - How Agile saved Christmas in EstoniaAgile Lietuva
In Estonia, Omniva delivers 18 million parcels per year. In 2018, we set the goal to completely renew our information system by Christmas which is our busiest time of the year. We also opened a brand new logistics centre with the most modern automated sorting line in the Baltics. Without Agile, Christmas could have been very sad in Estonia…
Lighthouse thinking (TM), Small, Simple Steps to Extraordinary SuccessHaydn Shaughnessy
How can you make sure your digital or agile transformation will be a success? Most fail. In this presentation we will tell you why and provide you with the concepts and actions to enable you to succeed where others fail. Digital and agile transformations are the hardest task in business. Lighthouse Thinking will help you to make sure you innovate appropriately, discover new value for customers and help you succeed. Covers innovation, target operating models, adaptive project management, innovation and ecosystems
How Agile support digital transformation - practical lesson at Magestore.comSteve Ngo
How Agile support digital transformation - practical lesson at Magestore.com
***About Magestore***
Magestore là công ty cung cấp giải pháp phần mềm cho các doanh nghiệp bán lẻ. Đối tượng khách hàng chủ yếu là các chuỗi bán lẻ của Mỹ và Châu u. Giải pháp của Magestore được xây dựng based trên nền tảng Magento.
Các bạn có thể xem thêm thông tin về sản phẩm của Magestore tại: https://www.magestore.com
***About Magestore Culture***
Các bạn có thể tìm hiểu thêm nhiều thông tin nữa về con người và văn hóa của Magestore tại website https://insights.magestore.com
***Các vị trí mà Magestore đang tuyển dụng***
Magestore là một công ty phát triển sản phẩm nên cần đội ngũ nhân sự chất lượng cao ở nhiều vị trí như:
#Full-stack Developer, Global Retail Solution #Business Consultant #Digital Marketing Executive #AI Engineer
Các bạn có thể tham khảo thông tin cụ thể về các vị trí tuyển dụng tại link sau:
https://insights.magestore.com/nextgen
Next Generation IT Delivery - What it means to deliver atthe speed of the Dig...Mirco Hering
We live in the Digital Age and IT delivery needs to get faster and faster...I presented this point of view at the Accenture Test Symposium in Australia in 2015.
Research Survey of CIO's and Technology Leaders to assess their level of satisfaction with Organizational Change Management when supporting transformative initiatives.
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISEDan Feely
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
This is TSI's Service Offering that highlights how we help growing organizations with their most important technology strategy challenges.
ITSM Academy Webinar - ITSM Adoption: The Ingredients of Success for Organiza...ITSM Academy, Inc.
Service Management is performed by people supported by processes and technology. While we can use the ITIL framework for the processes and various ITSM tools as the technology, we still need to support people as they adapt to the changes required for success. Why is it so difficult? Why doesn’t everyone just follow the process?
This presentation examines organizational change as it relates to ITSM. Join us as we talk about simple ingredients for improving acceptance and reducing your frustration.
Kaizania Academies - Teams & Sticky Notes over Enterprise Agility (AgileAfric...Arrie van der Dussen
Many organisations adopt various agile practices, processes and methods. The question remains however, why and what are they trying to gain from it?
Agile practices are extremely popular in the IT departments of organisations and adoption rates are high within the development teams of organisations.
Does this IT obsession with Business on the fringes deliver the true organisational agility as expected or do many agile adoptions end up with agile practices on a team level only with limited organisational agility gained?
Similar to Is there a best practice for an agile transformation? - No! - So what now? (20)
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.