TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
This is TSI's Service Offering that highlights how we help growing organizations with their most important technology strategy challenges.
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
HR Shared Services Benchmarking Study Highlights: May 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the forth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs.
Design a Robust Shared Services Governance FrameworkChazey Partners
As SSCs evolve, what is increasingly clear is that if the business doesn’t do its part, then Shared Services hasn’t got a chance. This has given “governance” a completely new role and responsibility, as it establishes joint accountability between the business and the Shared Services. Governance makes real shared services happen. To download the article, click the link below: http://bit.ly/1ESICBy
• Key things to know before moving to a global model
• Determining what processes should stay at the regional level
• Determine technologies that will support the global model
• Methods for determining the right scope of service for globalized delivery
• Identifying change management strategies
• Measuring the success
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
HR Shared Services Benchmarking Study Highlights: May 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the forth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs.
Design a Robust Shared Services Governance FrameworkChazey Partners
As SSCs evolve, what is increasingly clear is that if the business doesn’t do its part, then Shared Services hasn’t got a chance. This has given “governance” a completely new role and responsibility, as it establishes joint accountability between the business and the Shared Services. Governance makes real shared services happen. To download the article, click the link below: http://bit.ly/1ESICBy
• Key things to know before moving to a global model
• Determining what processes should stay at the regional level
• Determine technologies that will support the global model
• Methods for determining the right scope of service for globalized delivery
• Identifying change management strategies
• Measuring the success
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Planning Expansion and Adding Scope to your Current Shared Services OperationScottMadden, Inc.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We provide the agility, consistency and personal attention of a local partner while providing the reach and knowledge assets of a national organization.
The Common Challenges of Common Practices: Tips for Effectively Moving to a S...eprentise
Moving to a shared services model reduces costs and optimizes performance, but taking the right steps is necessary for a successful outcome. Explore the initiatives and challenges of a common chart of accounts and calendar for companies moving toward enterprise-wide shared service center operations. We will focus on how standardizing the data streamlines business processes, eliminates silos and facilitates the new functionality of Release 12. Case studies that discuss best practices and impact will be shared.
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Focus HR management efforts on maximizing personnel transactions and service effectiveness including reduction in personnel spending thus increasing HR team’s service orientation and response time to business needs
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
7 pointers to building a robust shared services business caseChazey Partners
While it’s tempting to rush into Shared Services as the brainchild of senior executives, a business case will protect you from inevitable changes at the top and at the same time provide a vehicle to achieve senior level buy-in. You really can’t afford to skip this stage.
Case Study on New Shared Services Feasibility Study and MigrationChazey Partners
If you plan to shift processes out of the business and into a new SSC you better be prepared. Pre-planning is vital, and clearly correlates with a better outcome. Find out how to evaluate an SSO’s impact and choose a migration plan that suits your output targets. To download the case study, click the link below: http://www.chazeypartners.com/sites/default/files/Case%20study%20New%20Shared%20Services%20Feasibility%20Study%20and%20Migration.pdf
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden presented in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discussed the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
To learn more, please visit www.scottmadden.com.
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discuss the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
Planning Expansion and Adding Scope to your Current Shared Services OperationScottMadden, Inc.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We provide the agility, consistency and personal attention of a local partner while providing the reach and knowledge assets of a national organization.
The Common Challenges of Common Practices: Tips for Effectively Moving to a S...eprentise
Moving to a shared services model reduces costs and optimizes performance, but taking the right steps is necessary for a successful outcome. Explore the initiatives and challenges of a common chart of accounts and calendar for companies moving toward enterprise-wide shared service center operations. We will focus on how standardizing the data streamlines business processes, eliminates silos and facilitates the new functionality of Release 12. Case studies that discuss best practices and impact will be shared.
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Focus HR management efforts on maximizing personnel transactions and service effectiveness including reduction in personnel spending thus increasing HR team’s service orientation and response time to business needs
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
7 pointers to building a robust shared services business caseChazey Partners
While it’s tempting to rush into Shared Services as the brainchild of senior executives, a business case will protect you from inevitable changes at the top and at the same time provide a vehicle to achieve senior level buy-in. You really can’t afford to skip this stage.
Case Study on New Shared Services Feasibility Study and MigrationChazey Partners
If you plan to shift processes out of the business and into a new SSC you better be prepared. Pre-planning is vital, and clearly correlates with a better outcome. Find out how to evaluate an SSO’s impact and choose a migration plan that suits your output targets. To download the case study, click the link below: http://www.chazeypartners.com/sites/default/files/Case%20study%20New%20Shared%20Services%20Feasibility%20Study%20and%20Migration.pdf
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden presented in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discussed the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
To learn more, please visit www.scottmadden.com.
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discuss the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
Shared Services Platform (as self defining as it can be) promotes the idea of 'sharing' within an organization or group or may also be provided as 3rd party SBU services.
Creating a Single point of contact for all service deliveries, enabling Cost effective solutions, leverage Automation, optimize workforce and the Speed to fulfillment is the key to success of such organizations.
More and more companies are moving to such platforms and the success rate is very high.
Acquity Group is a business process and technology consulting firm. We are and end to end provider of strategy, process and technology solutions. This deck highlights our key competencies around IT Strategy, IT Governance & IT Operations
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Hr Transformation Roadmap- Aligning with the Business Commercial AgendaChazey Partners
HR touches every aspect of operations and is valued as a critical enabler of business strategy. However, it still struggles with being weighed down by administrative tasks and not having enough bandwidth to drive the kind of added value business operations increasingly demand. As organizations complement a push towards more efficient processes with deploying more effective talent solutions, HR is as much under the spotlight as any other function. This article shares tips on how to structure your HR so that it has a real impact on successful business outcomes.
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
What ISO Management Systems can learn from Balanced Scorecard?PECB
Balanced Scorecard is a Strategy Management System developed by Professors Kaplan and Norton. It is probably the most comprehensive system/tool in the modern world. It allows an organization balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives). It further lets an organization break down each of these 4 perspectives based on 4 criteria which are Objectives, Measures, Target and Initiatives. There is a lot that ISO Implementers and Auditors need to learn from a Balanced Scorecard that will help in better delivering ISO engagements. This webinar will take a critical look at what is Balanced Scorecard and what ISO Consultants need to know to about it.
Main points covered:
• What is a Balance Scorecard?
• How Balance Scorecard allows organization to balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives)
• How an organization breaks down each 4 perspective based on 4 criteria (Objectives, Measures, Target and Initiatives)
Presenter:
This webinar was presented by Orlando Olumide Odejide, who is the Chief Trainer for Training Heights Limited. Orlando is an experienced Enterprise Architect and Programme Director working on various technology solutions including SharePoint, SQL Server, Oracle, SAP, Odoo and Qlikview Technologies for clients in the Financial Services, Government and Manufacturing Sectors.
Link of the recorded session published on YouTube: https://youtu.be/XPPj9XhXl0s
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Assuring Contact Center Experiences for Your Customers With ThousandEyes
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
1. Copyright 2014 – Confidential - all rights reserved - Intellectual Property of TSI – Transforming Solutions, Inc.
Transforming Solutions, Inc.
Service Offering and Practice Overview
Dan Feely
Managing Partner
847.705-0960 x202
dfeely@transforming.com
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2. Copyright 2014 – Confidential - all rights reserved - Intellectual Property of TSI – Transforming Solutions, Inc.
For progressive firms with a recognized need for change, TSI is the
management consulting firm of choice because our experienced thought
leaders will closely collaborate with your team and leverage our cross-
industry experience to bring innovative, high-quality, end-to-end
solutions to life– we guarantee it.
Who we are…
We do this through
our core services…
• Technology Assessment, Strategy Creation and Platform Optimization
• Customer Experience Analysis and Optimization
• Process Redesign and Cost Reduction
• Organization Design, Development and Organization Change
Management
The bottom line is…. We don’t stop where other consultants do, we help
you define a future state, and we partner with you to get there
The TSI Difference
2
3. Copyright 2014 – Confidential - all rights reserved - Intellectual Property of TSI – Transforming Solutions, Inc.
ThroughTSI’s 19 year history, we have workedwith some of thefastest-growing
companiesand mostprogressivebrands….
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4. TSI is a Collaborative Partner – from Start to Finish
Assessment
•TSI will thoroughly analyze the current state of your organization in the context of the change you seek.
Analysis
•Leveraging our deep expertise and experience in multiple sectors, TSI will analyze our current state
assessment and clearly define the organizational, process and technology changes involved to
transform your institution, in the manner your strategies demand.
Recommendation
•Given the magnitude of expected change, TSI will recommend a comprehensive course of action to
close the delta between current and future state.
Implementation
•While most consultants stop here, TSI will partner with your team to see changes through to full
implementation. We are experts in operationalizing change, and we will be with you every step of the
way.
Evaluation and Maintenance
•Organizational inertia is change’s greatest enemy. TSI will work with you to ensure that your changes
are sustainable, measurable and reinforced.
4
5. The TSI Guarantee
TSI guarantees that our engagements will deliver specific,
tangible and results-oriented recommendations within
the budget that we set forth. Unless the scope of our
engagement is changed through mutual agreement, we
will deliver within the costs quoted.
The TSI guarantee assumes that clients uphold all client availability and transparency expectations (i.e. attend meetings as scheduled, provide needed data, etc.)
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7. Technology Strategy Creation and Analysis
Service Description
With increasing dependence on effective technology
to enable strategic and tactical results, it is critical to
select, implement and continually improve an
institution's technology investment strategy. As the
number of technology enabled customer touch points
increase, usability and reliability of technology are
paramount.
TSI has deep expertise helping companies solve this
challenge in a cost effective manner.
Questions To Answer
• Why does it appear we are not as progressive in the use of
technology as we should be?
• How much do we currently spend in IT/IS?
• How integrated or disparate are our applications?
• How extensively are we utilizing technologies we have spent
significant money on? What can we do to improve our
performance in this area?
• Do we have the proper governance structure, processes,
staffing, etc.? Is our Technology Infrastructure adequate
given our strategic plan?
Sample Outcomes
• Information technology roadmap and strategic plan
• Assessment of IT/IS:
o Technology infrastructure
o Organization and staffing levels
o Processes
o Governance
o IT expenditures that occur both in and outside of IT/IS
• Implementation of recommendations to transform how IT
operates so it is in alignment with those constituents it serves
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8. Process Redesign and Cost Reduction
Service Description
With competition levels reaching new heights, and
technology reducing consumers’ perceived switching
costs, operating with efficiency and effectiveness has
never been more critical.
TSI has the expertise required to help you determine a
pathway to operations that continually redefine the
efficient frontier.
Questions To Answer
• Where are we inefficient and wasteful?
• What recommendations will reduce expenses and
streamline operations?
• What “shared service” opportunities exist where there are
redundant and decentralized operations today?
• How many “hoops” do our staff members need to go
through to do their work?
• How do I improve customer-facing and other administrative
processes so that we can attract and retain high value
customers and top talent?
Sample Outcomes
• Organizational Cost Assessment and Implementation Plan
• Implementation of recommendations resulting in:
o Reduced OPEX – TSI has implemented recommendations
saving 14-35%
o Faster completion of work/processes
o Improved quality, accuracy and service levels
o More consistent compliance with regulations
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9. Customer Experience Analysis and Optimization
Service Description
Customers continue to expect more and more from
those companies with which they interact, and
customer loyalty trends are frightening. TSI has
expertise in capturing the voice of the customer, and
understanding their view of the experience you
provide. From this point we can work with you to
redefine multiple aspects of your operation to achieve
an optimized aggregate customer experience.
Questions To Answer
• How do our customers, staff and collaborators perceive
current state?
• What inefficiencies exist in current state processes?
• How do we optimize for both experience and efficiency?
• How does our current culture incentivize or disincentive
great service?
• Do our organizational structures drive the right
accountabilities?
• Do our teams have the right skills and abilities to deliver our
desired customer experience?
Sample Outcomes
• Voice of the customer measurement system to benchmark and
trend experience perception over time
• Process redesign and implementation to streamline and
simplify operations
• Cross-departmental hand-off analysis to reduce duplication
and simplify the customer journey
• Customer loyalty cycle analysis and action planning
• Technology assessment and implementation support to enable
automation
• Organization structure, job and task analysis and redesign to
embed a student-centric approach
• Service culture implementation and change management
strategy to create a common call to action
• Service and job skills training programs to increase
effectiveness
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10. Copyright 2014 – Confidential - all rights reserved - Intellectual Property of TSI – Transforming Solutions, Inc.
Trends – CX/UX/Omni Channel
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11. Organization Change Management
Service Description
The most challenging part of implementing change is
often the act of leading your team through the
transformation. Process improvement, technology
implementation, and strategic planning are only useful
to the extent that the core elements of change can
transcend into the daily activities of those doing the
work. TSI has a proven track record of crafting action-
oriented change management strategies that engage
both the hearts and minds of teams at all levels.
Questions To Answer
• Who are the key stakeholders of this change, and what are
their current and desired levels of influence and support?
• What is the institution’s current capacity for change?
• Does the team have the appropriate level of awareness,
involvement, desire and knowledge to move through this
change?
• Do your leaders have the appropriate skills and empathy to
lead change?
• What reinforcement is needed and planned to avoid
regression once we reach the future state?
Sample Outcomes
• A stakeholder analysis and heat map
• Change readiness survey and analysis
• An vision that clearly articulates the need for change
and creates urgency
• A detailed change management plan and activities
• Change leadership training for key organizational
leaders
• Communication plans and collateral
• Retention strategies for key positions and individuals
• Skill-based training plans for contributors
• Reinforcement plans and enhanced performance
management systems
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12. Organization Design and Development
Service Description
Any organization is only as good as its people.
Supporting your corporate strategy with the right
culture, values and talent strategy is critical for any
fast-growing firm.
TSI brings expertise in crafting the right organizational
design, with the right roles, incentive structures and
collaborative practices to align your talent profile,
culture and strategy.
Questions To Answer
• Does our organization structure support our strategy?
• How does our culture incentivize or disincentive our target
behaviors?
• How effectively do we collaborate across different
departments, business units or geographies?
• Do staff and faculty clearly understand what is expected
from them regarding both what they do and how they do it?
• Do we have the right talent mix to achieve our objectives?
If not, how might we build or buy that the needed talent?
Sample Outcomes
• Redefined organization structures such as organization
charts or matrix organization designs
• Job analysis and refinement
• Updated job specifications, performance management
systems and RACI matrices
• Linkage analysis between organization mission, vision,
strategy, culture, values and talent profile
• Incentive system implementation
• Numerous culture alignment initiatives designed to
address both knowledge and desire states
• Success profile and selection system implementation
• Leadership development training
• Executive coaching
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