IAD2014
fabioarmani
IAD2014
fabioarmani
Scrum	
eXtreme	
Programming	
Crystal	
Clear	
Feature	Driven	
Development	
DSDM	
AgileUP	
Lean	
Development	
Kanban
Scrum	
eXtreme	
Programming	
Lean		
Change		
Agile	UX	
Lean	Startup	
Lean	UX	
Lean	
Development	
HSD
2013
Accelerate time to market	
Managing changing priorities	
Better align IT/Business	
Increase productivity	
Enhance software quality	
Project visibility	
Reduce risks
Lack of up-front planning	
Loss of management control	
Management opposition	
Lack of documentation	
Lack of predictability	
Lack of engineering discipline
General resistance to change
DANGER – EXTREME STALL RECOVERY
Current	Status	
•  Used	by	≈2	Years	
•  Two	specific	books	
•  A	set	of	adopters	across	the	World	(Jason	
LiLle,		Anderson)
Using Lean Startup for
Organizational Change
Lean	Change	Cycle	
PREPARE	
INTRODUCE	
REVIEW	
CHANGE	
INSIGHTS	
MVC	OPTIONS	
LEAN	
CHANGE
CollecVng	Insights	
•  Insights: before you can plan any change,
you need to understand the current state of
the organization
•  Tools, models and assessments:
–  ADKAR
–  Lean Coffee
well not well
retrospectives at all levels
AGILE	TOOLS	
ADKAR
CHANGE	MANAGEMENT	
TOOLS	
KOTTER’s8 Steps
Insights	
CollecVng	Insights	
CULTURE	AND	PEOPLE	
OCAI Assessment
Schneider Culture Model
RoundPegg
Control	
Competence	
CulVvaVon	
CollaboraVon	
Insights & MBTI
satir
GeneraVng	OpVons	
•  Options: once you’ve gained enough
Insights to start planning, you need Options
•  Options have:
–  Cost
–  Value
–  Impact
•  Options include one or more hypotheses
and expected benefits
•  Options è Experiments
OpVons	
GeneraVng	OpVons	
cost
value
high	cost,	
high	value
OpVons	
PrioriVzing	OpVons	
cost
value
LEAN
COFFE’
NEWSLETTER
QMO
BLOG
BEST	“BANG	FOR	THE	BUCKS”
Options and Benefits
•  Lean Coffee:	Low Cost, High Value. Simple
logistically speaking … if people showed up!
•  QMO Team Blog: Medium-to-High Cost,
Medium Value. Had a great value but a variable
cost.
•  Newsletter: Low Cost, Medium Value.
Impersonal in comparison to Lean Coffee.
Lean Coffee
MVC	or	Experiments?	
•  Experiments (MVC): At this point you have
learned enough about your current state and
considered multiple Options
•  Now it’s time to introduce a change and see
if it works out the way you thought it would
MVC	
MVC	or	Experiments?
MVC	or	Experiments?	
•  Experiments (MVC): At this point you have
learned enough about your current state and
considered multiple Options
•  Now it’s time to introduce a change and see
if it works out the way you thought it would
•  Experiments has a sub cycle
•  Prepare: planning stage of the
experiment
•  Use lightweight planning &
sense-making tools
•  In this step you validate your
approach with people affected
by the change before you
implement it
Experiments	è	Prepare
•  Introduce: start working the
people affected by the change
•  Once a change has reached this
stage, it’s considered to be in
process
•  Limit the number of changes
happening at the same time
Experiments	è	Introduce
•  Review: the outcomes of the
Experiment
•  Typically after the amount of
time you thought would be
needed for the change to stick
Experiments	è	Review
“Lean Change Management” – Jason Little
Ideas	
Build	
Change	
Measure	
Data	
Learn
Pu]ng	It	All	Together	
#LeanChange
Insights Options BackLog
value	
cost	
MVP/MVC
negoVate		
change	
generate	
measurements	
introduce		
change	
validate		
change	
launch	
experiment	
pivot?	
abandon?	
Introduce Validate
Lean	Startup
Lean	Startup	|	series
Business	Model	Canvas	
Osterwalder
Lean	Canvas	
Ash Maurya
Kotter’s 8-Step Process for Leading
Change
•  Over decades, Dr. Kotter
observed the behavior and
results of hundreds of
organizations and thousands of
leaders at all levels when they
were trying to transform or
execute their strategies.
•  He identified and extracted the
success factors and combined
them into a methodology, the 8-
Step Process.
Opportunity
Opportunity
Opportunity	
1.	CREATE	
Sense	of	Urgency
Opportunity	
1.	CREATE	
2.	BUILD	
Sense	of	Urgency	
Guiding	CoaliVon
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
STEP 1v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Create a Sense of Urgency
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Create a Sense of Urgency
STEP 1v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Create a Sense of Urgency
•  Craft and use a significant opportunity as
a means for exciting people to sign up to
change their organization.
FirefighVng	culture
Surviving	legacy	code
Command	and	Control
Blaming	culture
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
Build a Guiding Coalition
STEP 2v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Build a Guiding Coalition
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Build a Guiding Coalition
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 2v
Build a Guiding Coalition
•  Assemble a group with the power and
energy to lead and support a
collaborative change effort.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 3v
Form	a	Strategic	Vision	and	
IniVaVves
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 3v
Form	a	Strategic	Vision	and	
IniVaVves
Form a Strategic Vision
•  Shape a vision to help steer the change
effort and develop strategic initiatives to
achieve that vision.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Enlist	a	Volunteer	Army	
STEP 4v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Enlist	a	Volunteer	Army	
STEP 4v
Found the ETC (Enterprise Transition Community), elaborate our
Point of Improvements and create an ETC Backlog
KAIZEN
CONTEXT
PEOPLE
CHANGE
ETC product box
Courtesy of DADA ETC - 2012
Enlist a Volunteer Army
•  Raise a large force of people who are
ready, willing and urgent to drive change.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 5v
Enable	AcVon	by	Removing	
Barriers
Enable	AcVon	by	Removing	
Barriers	
STEP 5v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Enable	AcVon	by	Removing	
Barriers	
STEP 5v
Enable Action
•  Remove obstacles to
change, change
systems or structures
that pose threats to
the achievement of
the vision.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
Generate	Short-Term	Wins	
STEP 6v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Generate	Short-Term	Wins	
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 6v
Generate Short-Term Wins
•  Consistently produce, track, evaluate and
celebrate volumes of small and large
accomplishments – and correlate them to
results.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Generate	Short-Term	Wins	
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
STEP 7v
Sustain	AcceleraVon
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
Sustain	AcceleraVon		
STEP 7v
Sustain Acceleration
•  Use increasing credibility to change
systems, structures and policies that don’t
align with the vision;
•  hire, promote and develop employees
who can implement the vision;
•  reinvigorate the process with new
projects, themes and volunteers.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change
Opportunity	
1.	CREATE	
2.	BUILD	
3.	FORM	
4.	ENLIST	
5.	ENABLE	
6.	
GENERATE	
7.	SUSTAIN	
8.	
INSTITUTE	
Sense	of	Urgency	
Guiding	CoaliVon	
Strategic	Vision	
&	IniVaVves	
Volunteer	Army	
AcVon	by	Removing	
Barriers	
Short	Term	Wins	
AcceleraVon	
Change	
Opportunity
InsVtute	Change	
STEP 8v
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.	
InsVtute	Change	
STEP 8v
Institute Change
•  Articulate the connections between the
new behaviors and organizational success,
and develop the means to ensure
leadership development and succession.
1.	
2.	
3.	
4.	
5.	
6.	
7.	
8.
thanks
Fabio Armani
www.open-ware.org
f.armani@open-ware.org, @fabioarmani

Lean Change Management (part I) - IAD 2014