Effective communication -Training Module

74,777 views

Published on

This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication

Published in: Business
133 Comments
288 Likes
Statistics
Notes
No Downloads
Views
Total views
74,777
On SlideShare
0
From Embeds
0
Number of Embeds
305
Actions
Shares
0
Downloads
0
Comments
133
Likes
288
Embeds 0
No embeds

No notes for slide
  • Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error. Thus it is no surprise that social psychologists estimate that there is usually a 40-60% loss of meaning in the transmission of messages from sender to receiver.
  • Examples Curry vs porial I love you Formal dress
  • Contexts 1.
  • If you change the emphasis in the sentence, emphasizing a different word each time you say it, you will change the meaning of the sentence. While the sentence may appear fairly neutral, when the emphasis changes, the emotional tone of the message, and the message itself changes. As we talk to others, it is important to watch our Para-verbal communication, to ensure that the message we send is the one that is heard. The more anxious or agitated a person is, the less they hear the content of your message. They are getting their cues from your voice, not your words.
  • GIVE ATLEAST 4 EXAMPLES OF CONTEXT
  • Effective communication -Training Module

    1. 1. T.SIVASANKARAN ADVESH CONSULTANCY SERVICES tss@advesh.com Mobile: +919790971951 EFFECTIVE COMMUNICATIONMar 11, 2013 Effective Communication 1 Advesh Consultancy services
    2. 2. EXERCISE 1Mar 11, 2013 Effective Communication 2 Advesh Consultancy services
    3. 3.  First person to pick up one chit Memorize the sentence and return the chit. Go back and utter the sentence to the 2nd person. No one else should hear the sentence. Then the 2nd person should utter it to the 3rd person and so on. The last person should announce the sentence to all. And 1st person reads the chit. Mar 11, 2013 Effective Communication 3 Advesh Consultancy services
    4. 4. I am planning to go for a movie this evening with my friends Ramasamy and Saravanan I will not be coming to office on 28th Janu as I need to attend the marriage of my cousin You don’t need to come to office tomorrow Mar 11, 2013 Effective Communication 4 Advesh Consultancy services
    5. 5. Please write One Sentence Definition of EFFECTIVE COMMUNICATIONMar 11, 2013 Effective Communication 5 Advesh Consultancy services
    6. 6. act of “imparting information” for the purpose of “evoking understanding” WHAT IS COMMUNICATIONMar 11, 2013 Effective Communication 6 Advesh Consultancy services
    7. 7. Effective communication is all about conveying your messages to other people clearly and unambiguously. Its also about receiving information that others are sending to you, with as little distortion as possible WHAT IS COMMUNICATIONMar 11, 2013 Effective Communication 7 Advesh Consultancy services
    8. 8. COMMUNICATION All messages do not reach the receiver due to “ distortion” Feedback Sender Receiver Distortion Distortion Mar 11, 2013 Effective Communication 8 Advesh Consultancy services
    9. 9. THE PROCESS OF COMMUNICATION Mar 11, 2013 Effective Communication 9 Advesh Consultancy services
    10. 10. SOURCE Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated. Mar 11, 2013 Effective Communication 10 Advesh Consultancy services
    11. 11. ENCODING The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Ability to convey the information. Eliminate sources of confusion. For e.g. cultural issues, mistaken assumptions, and missing information. Knowing your audience. Mar 11, 2013 Effective Communication 11 Advesh Consultancy services
    12. 12. CHANNEL  Verbal Communication Channels • Face-To-Face meetings, • Telephones, • Video Conferencing.  Written Communication Channels • Letters, • e-Mails, • Memos, • Reports. Mar 11, 2013 Effective Communication 12 Advesh Consultancy services
    13. 13. DECODING • Listen actively, • Reading information carefully, • Avoid Confusion, • Ask question for better understanding. Mar 11, 2013 Effective Communication 13 Advesh Consultancy services
    14. 14. RECEIVER The prior knowledge can influence the receiver’s understanding of the message. Blockages in the receiver’s mind. The surrounding disturbances. Mar 11, 2013 Effective Communication 14 Advesh Consultancy services
    15. 15. FEEDBACK Verbal Reactions Non-Verbal Reactions. Positive feedback Negative feedback. Mar 11, 2013 Effective Communication 15 Advesh Consultancy services
    16. 16. CONTEXT1. Various Cultures (Corporate, International, Regional, etc),2. Language,3. Location or Place (Restaurant, Office, Auditorium, Room, etc).4. Situation Mar 11, 2013 Effective Communication 16 Advesh Consultancy services
    17. 17. The sender needs to communicate the context to the receiver for better clarity in the communication processMar 11, 2013 Effective Communication 17 Advesh Consultancy services
    18. 18. TEAMar 11, 2013 Effective Communication 18 Advesh Consultancy services
    19. 19. COMMUNICATION SKILL Listening Skill Non verbal Para verbal Communication Verbal Written Mar 11, 2013 Effective Communication 19 Advesh Consultancy services
    20. 20.  Verbal Communication – the words we choose Paraverbal Communication – how we say the words Nonverbal Communication – our body language Listening Mar 11, 2013 Effective Communication 20 Advesh Consultancy services
    21. 21. LISTENING SKILLMar 11, 2013 Effective Communication 21 Advesh Consultancy services
    22. 22. FAST FACTS We listen at 125-250 wpm, think at 1000-3000 wpm 75% of the time we are distracted, preoccupied or forgetful 20% of the time, we remember what we hear More than 35% of businesses think listening is a top skill for success Less than 2% of people have had formal education with listening Mar 11, 2013 Effective Communication 22 Advesh Consultancy services
    23. 23. LISTENING VS HEARING  Hearing- physical process; natural; passive  Listening- physical & mental process; active; learned process; a skill  Listening is hard! You must choose to participate in the process of listening. Mar 11, 2013 Effective Communication 23 Advesh Consultancy services
    24. 24. BARRIERS TO EFFECTIVE LISTENING  Physiological Barriers  Environmental barriers  Attitudinal barriers and false assumptions  Socio cultural differences  Lack of training Mar 11, 2013 Effective Communication 24 Advesh Consultancy services
    25. 25. LISTEN WITH A PURPOSE Purpose can be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. Mar 11, 2013 Effective Communication 25 Advesh Consultancy services
    26. 26. ACTIVE LISTENING Use Non-verbal Communication: Smile, Gestures, Eye contact, Your posture.Mar 11, 2013 Effective Communication 26 Advesh Consultancy services
    27. 27. GIVE FEEDBACK Remember that what someone says and what we hear can be amazingly different. Repeat back or summarize to ensure that you understand.Restate what you think you heard and ask, "Have I understood you correctly?" Mar 11, 2013 Effective Communication 27 Advesh Consultancy services
    28. 28. SHOW THE SPEAKER YOU ARE LISTENING Eye contact Physical attention Do not change topic Confirm understanding Ask questions to clarify issues Match the speaker body gestures Mar 11, 2013 Effective Communication 28 Advesh Consultancy services
    29. 29. ACTIVE LISTENING – 4 STEPS  Listen  Question  Reflect-Paraphrase  Agree Mar 11, 2013 Effective Communication 29 Advesh Consultancy services
    30. 30. GUIDELINES FOR EFFCETIVE LISTENING Be prepared to listen Be interested Keep an open mind Listen for the main ideas Listen critically Resist Distraction Mar 11, 2013 Effective Communication 30 Advesh Consultancy services
    31. 31. DONT’S OF LISTENING  Early Dismissal of A Subject As Uninteresting  Avoiding Difficult Listening  Criticizing Delivery or Physical Appearance  Faking Attention  Listening Only For Facts  Judging  Looking bored  Yawning during conversation Mar 11, 2013 Effective Communication 31 Advesh Consultancy services
    32. 32. LISTENING – ONE TO ONE The Listener keeps looking at the speaker The Listener’s body is in ‘open’position The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense nor slouching Listener utters humming sounds Mar 11, 2013 Effective Communication 32 Advesh Consultancy services
    33. 33. EXERCISE 2Mar 11, 2013 Effective Communication 33 Advesh Consultancy services
    34. 34. EXERCISE - LISTENING Who are the people it is easiest to listen to? What is it that makes it easier to listen to them? Who are the people you listen to least? What is it about them that makes it difficult to listen to them? Mar 11, 2013 Effective Communication 34 Advesh Consultancy services
    35. 35. LUNCHMar 11, 2013 Effective Communication 35 Advesh Consultancy services
    36. 36. NONVERBAL COMMUNICATIONMar 11, 2013 Effective Communication 36 Advesh Consultancy services
    37. 37. NONVERBAL BEHAVIOUR What is going on in the inside shows on the outside Mar 11, 2013 Effective Communication 37 Advesh Consultancy services
    38. 38.  Nonverbal communication refers to the physical things we do that send messages to others Examples include our posture, stance, the way we move, rolling of eyes and so on Mar 11, 2013 Effective Communication 38 Advesh Consultancy services
    39. 39. NON VERBAL COMMUNICATION Eye contact Facial Expression Gestures Posture and Body orientation Proximity Mar 11, 2013 Effective Communication 39 Advesh Consultancy services
    40. 40. FACE AND HEAD Broken Eye Contact (Hide) Looking pat you (Bored) Piercing (Angry) Steady (Honest) Head Turned slightly (Evaluating you) Tilted Head (Uncertain about what you said) Nodding (In agreement) Smiling (Confident) Mar 11, 2013 Effective Communication 40 Advesh Consultancy services
    41. 41. ARMS AND HEADS Arms folded tightly (not receptive) Arm over the back of the chair (need for dominance or negative reaction) Open palms (Positive) Hands clasped behind head (Need for dominance) Steepling of the fingers (Need to control negotiation) Hand wriggling (Nervousness) Self touching (General nervousness) Mar 11, 2013 Effective Communication 41 Advesh Consultancy services
    42. 42. LEGS Crossing your legs has a devastating effect Out of 2000 videotaped sales meetings, not one sale was made by people who had their legs crossed Source : How to Read a Person like a Book by Gerard I. Nirenberg and Henry H. Calero Mar 11, 2013 Effective Communication 42 Advesh Consultancy services
    43. 43. DOMINANCE/POWER Making piercing eye contact Putting hands behind head or neck Placing hands on hips Standing while counterpart is seated Steepling Mar 11, 2013 Effective Communication 43 Advesh Consultancy services
    44. 44. SUBMISSION/NERVOUSNESS  Fidgetting  Making minimum eye contact  Touching hands to face , hair etc  Using briefcase to “guard” body  Clearing throat Mar 11, 2013 Effective Communication 44 Advesh Consultancy services
    45. 45. DISAGREEMENT/ANGER  Getting red  Pointing a finger  Squinting  Turning body away  Crossing arms or legs Mar 11, 2013 Effective Communication 45 Advesh Consultancy services
    46. 46. BOREDOM/LACK OF INTEREST  Failing to make eye contact  Playing with objects  Staring blankly  Picking at clothes  Looking at watch/door Mar 11, 2013 Effective Communication 46 Advesh Consultancy services
    47. 47. SUSPICION/DISHONESTY  Touching nose while speaking  Covering mouth  Avoiding eye contact  Crossing arms/legs  Moving body away Mar 11, 2013 Effective Communication 47 Advesh Consultancy services
    48. 48. UNCERTAINITY/INDECISION  Cleaning glasses  Looking puzzled  Putting fingers to mouth  Biting lip  Tilting head Mar 11, 2013 Effective Communication 48 Advesh Consultancy services
    49. 49. EVALUATION  Nodding  Maintaining good eye contact  Tilting head slightly  Stroking chin  Touching index finger to lips Mar 11, 2013 Effective Communication 49 Advesh Consultancy services
    50. 50. CONFIDENCE, COOPERATION ANDHONESTY  Leaning forward  Keeping arms and palms open  Maintaining great eye contact  Placing feet flat on floor  Sitting with legs uncrossed  Smiling Mar 11, 2013 Effective Communication 50 Advesh Consultancy services
    51. 51. EYE CONTACT Eye is a direct and most expressive part of our body.Different ways of Eye Contact  Direct Eye Contact: (Shows confidence)  Looking downwards (Listening carefully or Guilty)  Single raised eyebrow (Doubting)  Both raised eyebrows (Admiring)  Bent eyebrows (Sudden focus)  Tears coming out (Emotional either happy or hurt) Mar 11, 2013 Effective Communication 51 Advesh Consultancy services
    52. 52. FACIAL EXPRESSION FACIAL EXPRESSION: Smile covers the most part of facial expression: Smiling is a powerful cue that transmits: Happiness Friendliness Warmth Liking Affiliation Mar 11, 2013 Effective Communication 52 Advesh Consultancy services
    53. 53. TERRITORY Intimate  Social Touching Close 4-7 feet 6-18” Far - 7-12 feet Personal  Public Close -1½ to 2½ feet Close - 12-25 feet Far - 2½ to 4 ½ feet Far - 25 feet or greater Mar 11, 2013 Effective Communication 53 Advesh Consultancy services
    54. 54. EXERCISE 3Mar 11, 2013 Effective Communication 54 Advesh Consultancy services
    55. 55. Mar 11, 2013 Effective Communication 55 Advesh Consultancy services
    56. 56. Mar 11, 2013 Effective Communication 56 Advesh Consultancy services
    57. 57. Mar 11, 2013 Effective Communication 57 Advesh Consultancy services
    58. 58. Mar 11, 2013 Effective Communication 58 Advesh Consultancy services
    59. 59. Mar 11, 2013 Effective Communication 59 Advesh Consultancy services
    60. 60. PARAVERBAL COMMUNICATIONMar 11, 2013 Effective Communication 60 Advesh Consultancy services
    61. 61. He eats, shoots and leavesMar 11, 2013 Effective Communication 61 Advesh Consultancy services
    62. 62. PARAVERBAL COMMUNICATION  Voice Tone  Volume  Rate of speech. Mar 11, 2013 Effective Communication 62 Advesh Consultancy services
    63. 63. Para-verbal communication is how we say something, not what we sayMar 11, 2013 Effective Communication 63 Advesh Consultancy services
    64. 64. Paraverbal refers to tone, cadence(tempo), volume, and rate of speech, and those are distinct and separate from the nonverbal channelMar 11, 2013 Effective Communication 64 Advesh Consultancy services
    65. 65. PARAVERBAL COMMUNICATION One sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice. Mar 11, 2013 Effective Communication 65 Advesh Consultancy services
    66. 66. I didn’t tell Krishnan you were incompetent.I didn’t tell Krishnan you were incompetent. Mar 11, 2013 Effective Communication 66 Advesh Consultancy services
    67. 67. SPEECH  pitch,  volume,  tone,  speed,  pauses,  body movements,  facial expressions Mar 11, 2013 Effective Communication 67 Advesh Consultancy services
    68. 68. ATTRIBUTES OF GOOD ORAL COMMUNICATION Sounds and sound combinations Stress Rhythm Intonation Speed: pausing Clarity of articulation Voice modulation: volume & pitch variation (avoiding “monotonous speech) Mar 11, 2013 Effective Communication 68 Advesh Consultancy services
    69. 69. EXERCISE 4Mar 11, 2013 Effective Communication 69 Advesh Consultancy services
    70. 70.  Form pairs Select one topic from the list given Discuss on the subject for twn minutes Both members must express their views Listen, be conscious about body language , tone, pitch etc to make the other person listen with interest. Mar 11, 2013 Effective Communication 70 Advesh Consultancy services
    71. 71. TOPICS FOR DISCUSSION Your favourite hobby and why it’s your favourite. If you had unlimited resources, what would you buy and why? Which of the five senses is most important? Why? What skill or talent would you most like to have? Why? What are the best places to eat in your town or city? Why? What are the best things to do to relax? Why? Who do you most admire? Why? If you could visit any place in the world, where would you go? Why? Mar 11, 2013 Effective Communication 71 Advesh Consultancy services
    72. 72. END OF DAY 1 Day 2Mar 11, 2013 Effective Communication 72 Advesh Consultancy services
    73. 73. Mastery SkillKnowledgeAwareness
    74. 74. FEARS Fear of failing Fear of the unknown Fear of being unprepared Fear of making the wrong decision Fear of rejection Mar 11, 2013 Effective Communication 74 Advesh Consultancy services
    75. 75. VERBAL COMMUNICATIONMar 11, 2013 Effective Communication 75 Advesh Consultancy services
    76. 76. Verbal refers to the words we use.Mar 11, 2013 Effective Communication 76 Advesh Consultancy services
    77. 77. SPEAKING “A wise man reflects before He speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. Mar 11, 2013 Effective Communication 77 Advesh Consultancy services
    78. 78. VERBAL COMMUNICATION Communicating by explanation. Communication by comparison. Communicating using illustrations. Speaking style Mar 11, 2013 Effective Communication 78 Advesh Consultancy services
    79. 79. VERBAL COMMUNICATION Context is information that surrounds a communication and helps convey the message Context plays a key role in explaining many communication differences Mar 11, 2013 Effective Communication 79 Advesh Consultancy services
    80. 80. VERBAL COMMUNICATION STYLES Direct vs Indirect Succint vs Elaborate Contextual vs Personal Affective vs Instrumental Mar 11, 2013 Effective Communication 80 Advesh Consultancy services
    81. 81. DIRECT VS INDIRECT Indirect and Direct Styles High-context cultures: messages implicit and indirect; voice intonation, timing, facial expressions play important roles in conveying information Low-context cultures: people often meet only to accomplish objectives; tend to be direct and focused in communications Mar 11, 2013 Effective Communication 81 Advesh Consultancy services
    82. 82. ELABORATE VS SUCCINCT Elaborate and Succinct Styles Three degrees of communication quantity—elaborating, exacting, succinct Elaborating style most popular in high- context cultures with moderate degree of uncertainty avoidance Exacting style focuses on precision and use of right amount of words to convey message; more common in low- context, low-uncertainty-avoidance cultures Succinct style more common in high-context cultures with considerable uncertainty avoidance where people say few words and allow understatements, pauses, and silence to convey meaning. Mar 11, 2013 Effective Communication 82 Advesh Consultancy services
    83. 83. CONTEXTUAL VS PERSONAL Contextual and Personal Styles Contextual style focuses on speaker and relationship of parties; often associated with high power distance, collective, high-context cultures Personal style focuses on speaker and reduction of barriers between parties; more popular in low-power-distance, individualistic, low-context cultures Mar 11, 2013 Effective Communication 83 Advesh Consultancy services
    84. 84. AFFECTIVE VS INSTRUMENTAL Affective and Instrumental Styles Affective style common in collective, high-context cultures; characterized by language requiring listener to note what is said/observe how message is presented; meaning often nonverbal; requires receiver to use intuitive skills to decipher message Instrumental style: goal oriented, focuses on sender who clearly lets other know what s/he wants other to know; more commonly found in individualistic, low- context cultures Mar 11, 2013 Effective Communication 84 Advesh Consultancy services
    85. 85. DON’TS Avoid making “You” statements. Avoid asking “Why” questions. Learn to express your feelings with “I feel” statements. Focus on the problem, not the person. Never criticize your mate for something she/he can’t change. Pat Mar 11, 2013 Effective Communication 85 Advesh Consultancy services
    86. 86. WHILE SPEAKINGSpeak with confidence.Remain calm and courteous.Speak with a logical sequence.Learn to be comfortable in front of others.Rephrase to ensure clarity. Mar 11, 2013 Effective Communication 86 Advesh Consultancy services
    87. 87. SPEAK EFFECTIVELY Be generous with praise. Be friendly and cordial. Call people by name. Paraphrase questions you are asked to make meanings clear. Vary your tone, pace, and volume to keep others interested. Mar 11, 2013 Effective Communication 87 Advesh Consultancy services
    88. 88. COMMUNICATION EFFECTIVENESS Improve feedback systems Two basic types of feedback systems between home office and affiliates Personal (e.g., face-to-face meetings, telephone conversations and personalized e-mail) Impersonal (e.g., reports, budgets, and plans) Language training Cultural training Flexibility and cooperation Mar 11, 2013 Effective Communication 88 Advesh Consultancy services
    89. 89. TO SPEAK EFFECTIVELY--- Take things personally. Threaten. Don’t Become angry. Swear. Lose your poise. Mar 11, 2013 Effective Communication 89 Advesh Consultancy services
    90. 90. VERBAL COMMUNICATION Meetings Conference calls Phone calls Presentations Video or audio recordings Other forms of oral communication Mar 11, 2013 Effective Communication 90 Advesh Consultancy services
    91. 91. EXERCISE 5Mar 11, 2013 Effective Communication 91 Advesh Consultancy services
    92. 92. EXERCISE 5 GROUPS OF 4 OR 5 TIME 30 MINUTES DISCUSS ON THE ISSUE GIVEN ALL MUST PARTICIPATE Mar 11, 2013 Effective Communication 92 Advesh Consultancy services
    93. 93. TOPIC 1 Discuss whether Government should bail out Satyam Mar 11, 2013 Effective Communication 93 Advesh Consultancy services
    94. 94. TOPIC 2 Fora career growth, What is critical? Job Content or salary or experience in a big renowned company? Mar 11, 2013 Effective Communication 94 Advesh Consultancy services
    95. 95. Topic 3 What is critical to success - Knowledge or Attitude or luck? Mar 11, 2013 Effective Communication 95 Advesh Consultancy services
    96. 96. TOPIC 4 What is the primary factor for the success of current Indian Cricket Team The Captain? The Coach? The Selectors? Or the Board? Mar 11, 2013 Effective Communication 96 Advesh Consultancy services
    97. 97. WRITTEN COMMUNICATIONMar 11, 2013 Effective Communication 97 Advesh Consultancy services
    98. 98. WRITTEN COMMUNICATION MODES  Letters and memos  Reports: formal/informal, inside/outside company, convey info/summarize/make recommendations  Promotional: company and product brochures  Product-specific: quotations, terms and conditions, licenses, disclaimers  HR: employee handbook  Quality manuals  Operations related: minutes, plans, status reports Mar 11, 2013 Effective Communication 98 Advesh Consultancy services
    99. 99. PROPOSALS AND REPORTS Introduction: Preliminary info, background, current situation, why this report, how is it organized Main Body Conclusions: Emphasize the main point, arouse action Supplemental material: tables, data, sample forms, questionnaire, explanatory articles, bibliography Mar 11, 2013 Effective Communication 99 Advesh Consultancy services
    100. 100. LETTERS AND MEMOS Direct opening Main body Polite closing and actionables, volunteer to help, provide more information Points to remember Curt and businesslike language Short and to-the-point, do not mix issues Mar 11, 2013 Effective Communication 100 Advesh Consultancy services
    101. 101. ELEMENTS IN LETTERS/MEMOS Words Sentences Paragraphs Tone Mar 11, 2013 Effective Communication 101 Advesh Consultancy services
    102. 102. WORDS Accurate Brief Clear Mar 11, 2013 Effective Communication 102 Advesh Consultancy services
    103. 103. CLICHES We will explore every avenue( We will try) In this day and age (now) In view of the fact that (because) In the first instance (first) Mar 11, 2013 Effective Communication 103 Advesh Consultancy services
    104. 104. TAUTOLOGY Tautology means repetition Examples He declined to accept the offer Enclosed herewith The true facts are In close proximity I myself Often in the habit of The reason is because Giving mutual help Mar 11, 2013 Effective Communication 104 Advesh Consultancy services
    105. 105. SENTENCES Short Sentences Link words and phrases Write each idea as a separate sentence. Punctuations Mar 11, 2013 Effective Communication 105 Advesh Consultancy services
    106. 106. PARAGRAPHS One theme First short sentence should summarise the whole paragraph Use link words at the beginning of the paragraph. Mar 11, 2013 Effective Communication 106 Advesh Consultancy services
    107. 107. TONE Be positive Be definite Be sincere Mar 11, 2013 Effective Communication 107 Advesh Consultancy services
    108. 108. TONE - EXAMPLES We are unable to make supplies before 15th We will be able to supply after 15th Mar 11, 2013 Effective Communication 108 Advesh Consultancy services
    109. 109. TONE- EXAMPLESI will try to ensure that the payment is made within three days I will make the payment in three day’s time Mar 11, 2013 Effective Communication 109 Advesh Consultancy services
    110. 110. TONE - EXAMPLES Your failure to reply I have not yet received a reply from you It surprises me that someone of your calibre should have misunderstood the terms I would be delighted to talk to you again to clarify any matters in the terms which may be unclear. Mar 11, 2013 Effective Communication 110 Advesh Consultancy services
    111. 111. WRITING CHECKLIST Accurate , Brief and Clear Avoid old fashined language Use jargo sparingly Exterminate cliches Cut out tautology Avoid empty or loaded words Short paragraphs Positive, definite and sincere tone Replace passive verbs with active ones Layout Mar 11, 2013 Effective Communication 111 Advesh Consultancy services
    112. 112. In Summary… Corporate communications is the most important skill and capability that every executive must acquire. Success of the venture will greatly depend on the ability to put across ideas persuasively and succinctly in oral and written modes of communications. Mar 11, 2013 Effective Communication 112 Advesh Consultancy services
    113. 113. SUCCESSIf you think you are beaten, you are. If you think you dare not, you don’t!If you like to win, but think you can’t. It’s almost a cinch you won’t
    114. 114. If you think you’ll lose, you’re lost. For out in the world we findSuccess begins with a fellow’s will; It’s all in the state of mind.
    115. 115. If you think you’re out classed,you’re. You’ve got to think high to rise.You’ve got to be sure of yourself before You can ever win a prize.
    116. 116. Life’s battles don’t always go To the stronger and faster man,But sooner or later the man who wins Is the man who thinks he can
    117. 117. Existence alone is not success Do more than exist – LIVE Do more than touch – FEEL Do more than look – OBSERVE Do more than read – ABSORB Do more than hear – LISTEN Do more than listen - UNDERSTANDMar 11, 2013 Effective Communication 117 Advesh Consultancy services
    118. 118. THANK YOUMar 11, 2013 Effective Communication 118 Advesh Consultancy services

    ×