SlideShare a Scribd company logo
1 of 28
Download to read offline
WORKSHOP  ON   EFFECTIVE COMMUNICATION SKILLS By Vikash Kr. SEED INFOTECH.
What if communication were not possible?
FEW FACTS ,[object Object],[object Object]
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Critical success factor for life ,[object Object],70% How you communicate it 30% What you know
What is Communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the most common ways  we communicate? Spoken Word Written Word Visual Images Body Language
Types of Communication Downwards Communication  : Highly Directive, from Senior to subordinates, to  assign duties, give instructions, to inform to offer feed  back, approval to highlight problems etc. Upwards Communications   : It is non directive in nature from down below, to give  feedback, to inform about progress/problems, seeking  approvals. Lateral or Horizontal  Communication   : Among colleagues, peers at same level for information  level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to  communication. COMMUNICATION NETWORKS Formal Network   :  Virtually vertical as per chain go command within the   hierarchy. Informal Network   : Free to move in any direction may skip formal chain of   command.  Likely  to satisfy social and emotional needs and also can facilitate task accomplishment.
HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hearing Vs Listening Hearing  – Physical process, natural, passive Listening  – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
Listening and Speaking are used a lot…
… But not taught enough Amount taught
…normally not practiced effectively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Clues that you are not listening ,[object Object],[object Object],[object Object]
VALUE OF LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
Practice Paraphrasing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practice Summarizing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practice Questioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESSENTIALS OF COMMUNICATION Dos
ESSENTIALS OF COMMUNICATION DON’Ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Improve Existing Level of COMMUNICATION? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Body Language - Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
… in the new global and diverse workplace requires excellent communication skills!   Success for YOU…
Questions Thanks.

More Related Content

What's hot

What's hot (20)

Communication Skills
Communication  Skills    Communication  Skills
Communication Skills
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversations
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Pump Up Your Public Speaking Skills
Pump Up Your Public Speaking SkillsPump Up Your Public Speaking Skills
Pump Up Your Public Speaking Skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Presentation [Full] Effective Communication Skills
Presentation [Full]  Effective Communication SkillsPresentation [Full]  Effective Communication Skills
Presentation [Full] Effective Communication Skills
 
Life skill - Interpersonal communication skill
Life skill - Interpersonal communication skillLife skill - Interpersonal communication skill
Life skill - Interpersonal communication skill
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Communication skill
Communication skillCommunication skill
Communication skill
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Improving your communication skills
Improving your communication skillsImproving your communication skills
Improving your communication skills
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
 
Interpersonal skill ppt with logo
Interpersonal skill ppt with logoInterpersonal skill ppt with logo
Interpersonal skill ppt with logo
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skills
 
Basic communication skills
Basic communication skillsBasic communication skills
Basic communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Soft skills development
Soft skills developmentSoft skills development
Soft skills development
 

Viewers also liked

Effective communication skill ppt @ bec doms mba
Effective communication skill ppt @ bec doms mbaEffective communication skill ppt @ bec doms mba
Effective communication skill ppt @ bec doms mbaBabasab Patil
 
Communication ppt
Communication pptCommunication ppt
Communication pptTirtha Mal
 
Communication skills ppt
Communication skills   pptCommunication skills   ppt
Communication skills pptDharmik
 
COMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTCOMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTAndrew Schwartz
 
Business Communication, Skill & Its Barriers
Business Communication, Skill & Its BarriersBusiness Communication, Skill & Its Barriers
Business Communication, Skill & Its BarriersRazzakur Rashid
 
Importance of communication
Importance of communicationImportance of communication
Importance of communicationSandeep Sharma
 
Mastering negotiation skills pdf
Mastering negotiation skills pdfMastering negotiation skills pdf
Mastering negotiation skills pdfgihan aboueleish
 
Non Verbal communication and use of body language expression
Non Verbal communication and use of body language expressionNon Verbal communication and use of body language expression
Non Verbal communication and use of body language expressionDeepak Agarwal
 
Effective Communications Skills
Effective Communications SkillsEffective Communications Skills
Effective Communications SkillsAdil Aziz Khan
 
PPT ON ENGLISH
PPT ON ENGLISHPPT ON ENGLISH
PPT ON ENGLISHTime Rahul
 
Communication - Process & Definition Power Point Presentation
Communication - Process & Definition Power Point PresentationCommunication - Process & Definition Power Point Presentation
Communication - Process & Definition Power Point PresentationSatyaki Chowdhury
 
Communication skills ppt slides
Communication skills ppt slidesCommunication skills ppt slides
Communication skills ppt slidesYodhia Antariksa
 
The importance of Communication skills
The importance of Communication skillsThe importance of Communication skills
The importance of Communication skillssaad usmani
 
COMMUNICATION PROCESS,TYPES,MODES,BARRIERS
COMMUNICATION PROCESS,TYPES,MODES,BARRIERSCOMMUNICATION PROCESS,TYPES,MODES,BARRIERS
COMMUNICATION PROCESS,TYPES,MODES,BARRIERSSruthi Balaji
 
Speaking voice final
Speaking voice finalSpeaking voice final
Speaking voice finalLoy Calazan
 
What to consider to improve your communication skill
What to consider to improve your communication skillWhat to consider to improve your communication skill
What to consider to improve your communication skillFaisal Ahmed
 

Viewers also liked (20)

Effective communication skill ppt @ bec doms mba
Effective communication skill ppt @ bec doms mbaEffective communication skill ppt @ bec doms mba
Effective communication skill ppt @ bec doms mba
 
Communication skill
Communication skillCommunication skill
Communication skill
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppt
 
Communication ppt
Communication pptCommunication ppt
Communication ppt
 
Communication skills ppt
Communication skills   pptCommunication skills   ppt
Communication skills ppt
 
Communication Skills Ppt
Communication Skills PptCommunication Skills Ppt
Communication Skills Ppt
 
COMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTCOMMUNICATION POWERPOINT
COMMUNICATION POWERPOINT
 
Business Communication, Skill & Its Barriers
Business Communication, Skill & Its BarriersBusiness Communication, Skill & Its Barriers
Business Communication, Skill & Its Barriers
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
 
Mastering negotiation skills pdf
Mastering negotiation skills pdfMastering negotiation skills pdf
Mastering negotiation skills pdf
 
Non Verbal communication and use of body language expression
Non Verbal communication and use of body language expressionNon Verbal communication and use of body language expression
Non Verbal communication and use of body language expression
 
Effective Communications Skills
Effective Communications SkillsEffective Communications Skills
Effective Communications Skills
 
PPT ON ENGLISH
PPT ON ENGLISHPPT ON ENGLISH
PPT ON ENGLISH
 
Communication - Process & Definition Power Point Presentation
Communication - Process & Definition Power Point PresentationCommunication - Process & Definition Power Point Presentation
Communication - Process & Definition Power Point Presentation
 
Communication skills ppt slides
Communication skills ppt slidesCommunication skills ppt slides
Communication skills ppt slides
 
The importance of Communication skills
The importance of Communication skillsThe importance of Communication skills
The importance of Communication skills
 
COMMUNICATION PROCESS,TYPES,MODES,BARRIERS
COMMUNICATION PROCESS,TYPES,MODES,BARRIERSCOMMUNICATION PROCESS,TYPES,MODES,BARRIERS
COMMUNICATION PROCESS,TYPES,MODES,BARRIERS
 
Speaking voice final
Speaking voice finalSpeaking voice final
Speaking voice final
 
What to consider to improve your communication skill
What to consider to improve your communication skillWhat to consider to improve your communication skill
What to consider to improve your communication skill
 

Similar to Communication Skill

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsSeyid Kadher
 
Communication skills
Communication skillsCommunication skills
Communication skillsabhi23agrawal
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hrNavin Roy
 
Communication skills
Communication skillsCommunication skills
Communication skillsxtzingle
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsMark Davies
 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skillsMohammadsalem
 
Communication skills
Communication skillsCommunication skills
Communication skillsrksmadan
 
Communication skills
Communication skillsCommunication skills
Communication skillsHamid Hussain
 
Effective Communication skill
Effective Communication skillEffective Communication skill
Effective Communication skillADITYA .
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsMADAN PANDIA
 

Similar to Communication Skill (20)

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hr
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
communication
communicationcommunication
communication
 
communication
communicationcommunication
communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication
Communication Communication
Communication
 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective Communication skill
Effective Communication skillEffective Communication skill
Effective Communication skill
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication23
Communication23Communication23
Communication23
 

Communication Skill

  • 1. WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS By Vikash Kr. SEED INFOTECH.
  • 2. What if communication were not possible?
  • 3.
  • 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 5.
  • 6.
  • 7. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 8. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 9. HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.
  • 10. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 11.
  • 12. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 13. Listening and Speaking are used a lot…
  • 14. … But not taught enough Amount taught
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…

Editor's Notes

  1. 1
  2. Writing, Speaking, Presentation – can’t talk on this topic much. Just know that it is important. You can have the best ideas in the world, but if you can’t get them across, they are not much good. In my experience, the main cause for projects to fail, for friendships to fail, for wasted time & effort