Ioana Popescu CV
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Ioana Popescu is seeking a position that utilizes her experience in customer service, administration, and management. She has over 6 years of experience in retail management and customer service roles. Her background includes managing a branch of The Money Shop and assisting as a manager and customer service representative. She has a Master's in Store Management and qualifications in IT, business, and human resources.
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Ioana Popescu CV
- 1. IOANA POPESCU Address: 50 Strone Road, London, E7 8EU Telephone: +44(0)7701 300 893 E-mail: popescu12ioana@gmail.com Nationality: Romanian PROFILE • Demonstrable experience in Admin/Customer Service/ Managerial role in a highly pressured environment requiring tact, judgment and discretion in handling internal and external contacts. • High level in the use of Word, Excel, PowerPoint and Outlook • Excellent organizational skills, ability to multi-task and organize others. • Professional experience in dealing with people from many different countries and cultures • Highly motivated, proactive and hardworking, with strong communication, analytical and problem solving skills Employment History Store Manager Hackney Branch The Money Shop Oct 2014 – Present • Reaching sales targets and increasing profits ; • Dealing with customer service issues such as queries and complaints; • Interviewing and recruiting staff; • Supervising and organising training for staff; • Business development action plan; • Organising rotas and performance development reviews; • Overseeing and receiving stock control. Assistant Manager and Senior Customer Sales Representative The Money Shop Feb 2011- Oct 2014
- 2. • Assisting the store manager and liaising with the Area Manager regarding branch operations, business opportunities; • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; • Office running: ordering stationery, pawn broking, site maintenance; • Managing filing and archiving, Rota when the manager was in holiday; • Supervising and ensuring that everyone was adhering to the company procedure and policies; • Supervision and registration of the daily income; • Leading meetings with updates on strategies, current focus and daily targets; • Organization and supervision of the daily diary of the office; • Supervising and making transfers to/from the office of cash and non-cash; • Dealing with customers enquires face to face and over the telephone. Customer Service AdvisorCustomer Service Advisor Argos- Swiss Cottage Nov 2008 – Feb 2015 • Ensuring that the customers receive the best Service in our Store; • Presenting the characteristics of the products, new offers, price changing, accomplishing store card targets, insurances; • Helping customers in finding the right product for them; • Dealing with refunds and exchanges; • Keeping the shop floor neat and tidy, filling up Sobs. Academic Qualifications: 2012 – 2013 Masters Level 2 in Store Management – ILM The Money Shop, Brixton, London 2010 – 2011 Masters Level 1 in Internal Store Management The Money Shop, Brixton – Burnt Oak Branch, London 2009 – 2010 Diploma in IT Business and Human resources,
- 3. Pitman Training Centre, Hendon, London 2001 - 2005 Ordinary Bachelor Degree in Social Science and Public Administration “Lucian Blaga” University, Law Faculty “ Simion Barnutiu”- Romania 2001 – 2005 Certificate of Graduation from a Teacher Training Department, EEA qualified teacher- Romania 1997-2001 Baccalaureate Diplomas in Foreign Languages Theoretic High school “Gheorghe Lazar”- Avrig, Romania Interests & Activities & Skills • TMS UK Ambassador in Romania Feb - March 2015 • Multilingual: fluent in English, native Romanian and intermediate in French • Experience of undertaking secretarial duties and managing office staff. • Proficient in Microsoft Office: Word, Excel, Access, Power Point • Reading, music and dancing, learning new languages and cultures; • Museums, documentaries; • Sports: aqua aerobic and spinning ; References: Available on request