The document provides a personal profile and resume for Kerry Fowler. It summarizes her professional experience as a Travel Advisor and Third in Charge for TUI UK Retail Limited since 2011 where she exceeds sales targets, solves customer issues, manages staff, and takes initiative. It also outlines her education including GCSEs from Longcroft Secondary School and qualifications from TUI UK Retail Limited and the Institute of Leadership and Management including an NVQ Level 2 in Travel and Tourism.

1. KERRY FOWLER
19 Thurlow Avenue, Molescroft, Beverley, HU17 7QJ
07940547977
kerry-fowler@live.co.uk
PERSONAL PROFILE
As a highly motivated individual, I always aim to exceed expectations and look to develop myself. I am a
conscientious person who works hard and pays attention to detail. I am quick to learn new skills and eager
to learn from others. I have extensive experience in the retail sector and service industries, giving me a
wide variety of skills and the ability to work with different types of people.
 I always adhere to all company policies and lead by example.
 I instantly build and maintain customer and colleague relationships.
 I am able to adapt easily to any situation and use my own initiative whilst being a valuable team player.
 I have a great ability to work well within tight deadlines and under pressure, whilst maintaining a
confident and professional manner.
 My attendance and punctuality is beyond reproach.
 I have a keen eye for detail and always aim to develop myself.
EXPERIENCE
TUI UK Retail Limited
Travel Advisor- July 2011 – July 2013 followed by Third in Charge until present
 Perpetually surpass my personal business targets on a monthly and yearly basis, whilst encouraging my
team to do the same.
 Have a can do attitude and effectively solve on the spot where possible, always keeping the customer at
the forefront of my actions.
 Regularly deliver motivational team talks, including delegating daily jobs and KPI’s.
 Manage a variety of inbound Call Centre queries including telephone payments, complaints and new
bookings.
 Opening and closing the store whilst a manager is not present and reconcile both Shop and Bureau
Banking on a daily and weekly basis.

2. 2
 Collate data and create spreadsheets and word documents for my Line and Regional Manager.
 Regularly answer the phone and send e-mails with perfect spelling and grammar.
 Volunteer to work overtime to ensure the shop hits all business case targets.
 Provide relief when staff members are ill or away.
EDUCATION AND QUALIFICATIONS
Longcroft Secondary School a Performing Arts College- September 2006 – June 2011
GCSE English Literature- A GCSE English Language- B
GCSE Mathematics- A GCSE Core Science- B
GCSE Additional Science- B GCSE Citizenship- B
GCSE History- B GCSE Food Technology- A*
GCSE Information and Communication Technology- A*
Volunteering England Netball
GCSE Physical Education- B
Basic First Aid Course
TUI UK Retail Limited- July 2011 – July 2016
AWARDS AND ACKNOWLEDGEMENTS
 I constantly exceed customer expectations by putting their needs first and deliver exceptional customer
service on a daily basis. This is reflected in customer E-Surveys, Mystery Shopper Reports with an
average score of 95% and regular praise from both my Line Manager and Regional Manager.
 I regularly take part in Charity Events to raise money and awareness for those less fortunate.
Institute of Leadership and Management Diploma Travel and Tourism NVQ Level 2