1. Raquel Ludumila Simao Neto
48 Graham Road, London N15 3NJ
 - 07908077769
 - raquelneto111@gmail.com
A highly motivated and well presented individual has proven ability to deliver exceptional frontline
customer service in various retail environments. An approachable personality with strong interpersonal
skills has demonstrated the ability to contribute well to any team. A dynamic individual who is most
comfortable in customer focussed environments, has delivered results while working under pressure using
drive and initiative with minimal supervision. An able communicator and conscientious worker is now
seeking fresh opportunities through which to further develop skills to a rewarding customer orientated
career.
APPLIED SKILLS
• Customerfocussed- withabilitytomeetthe needsof the public
• ICT literate –knowledgeableinuse of MS Office suite incl:Word,PowerpointandExcel
• Organised withexcellentpunctualityand abilityto:time manage,plan,multitaskandprioritise
• Confidentcommunicatorwithexcellent English, andgoodunderstandingof Portuguese
• Strong interpersonal skills with ability to engage people from all backgrounds
• Diligentwithgood attentiontodetail usedtoupholdstandards
• Trainedin basic‘FirstAid’
EMPLOYMENT HISTORY
Oct 2014 - Mar 2016: Sales Assistant Primark, WoodGreen
• Delivered professional andfriendlycustomerservice face toface
• Accuratelyandefficientlyprocessedpaymenttransactionsthrough tills
• Ensuredthat productknowledge wasuptodate and accurate to drive sales
• Workedflexibly aspartof a teamto provide coverin otherdepartments
• Supervised changingroomtomaintaina highstandard of tidiness
• Ensuredthat shopfloorstockto properlydisplayedandlabelled
• Remainedvigilantandalerttominimisetheftandstockloss
• UpheldHealthandSafetystandards
Aug 2012 - Oct 2014: Sales Assistant La Senza, WestfieldStratford
• Deliveredprofessional andfriendlycustomerservice face toface including‘meetandgreet’
• Supervised changingroomtomaintaina highstandard of tidinessandmeetcustomerneeds
• Ensuredthat productknowledge wasuptodate and accurate to improve sales
• Remainedvigilanttoshopliftingandfraudulentcreditcard transactions etc.
• Accuratelyandefficientlyprocessed paymenttransactionsthrough tills
• Maintainedknowledge of special promotionsandputtingupdisplays
• Ensuredthat store wasclean,tidyand highlypresentablefortrading
• Competentlyhandled customercomplaints
Oct 2011 - Jun 2012 Customer Service Assistant Oxfam Shop, Kilburn
• Delivery of excellent customer service to facilitate sales and promote loyalty
• Accuratelyandefficientlyprocessedpaymenttransactionsthroughelectronic tills
• Supportedseniorstaff inmanaging cashflowsandpricingdonated items.
• Workedflexiblytosupportfellow shopteamandseniorstaff

2. EDUCATION AND QUALIFICATIONS
2014 – 2015: Access to BusinessManagementLevel 3
WalthamstowForestCollege, London
2014 - 2015: Functional SkillsinMath Level 1
Islington Learning Centre,
2014 - 2014: Functional SkillsinLiteracy Level 2
Learn direct, Intech Centre
2011 - 2013: BTEC level 2 - Diplomain Business (Grade:Merit)
Level 2 - Improving Own Learningand Performance
Level 1 - Functional Skillsin English
BTEC Level 1- Business& Administration (Grade:Pass)
Level 1 - Improving Own Learningand Performance
City of WestminsterCollege,London
COLLEGE ACHIEVEMENTS
• I was the PROJECTMANAGER for studentteamata Businesscourse eventandwe won (2012)
• Nominated‘CLASSPRESIDENT’ inmyESOLcourse (2010- 2011)
• I achievedaFirstAidQualification(2010)
LEISURE
I enjoy:sports,stayingactive, gainingknowledge innew things,meetingnew peopleandspendingtime
withfriendsandfamily. Ialsolove music, andenjoy keepinguptodate withbusinesstopicsandnews.I
have great a sense of humour,solaughtercomeswithinme.
REFERENCES AVAILABLE ON REQUEST