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WONG LAI FUNG(王麗鳳), Phoenix
FLAT 18, 26/F, CHUNG SIN HOUSE, CHUNG NGA COURT, TAI PO, NT
Tel: 9439 4780 E-mail: laifung87101@hotmail.com
PERSONAL PROFILE
 A presentable manager with excellent interpersonal skills, team-working capabilities and hands-on
experience in sales, marketing and customer service operations.
 Proven ability to lead sales teams to achieve multimillion-dollar revenue gains.
 Confident in provision of superior service to accomplish organization’s mission with enthusiastic
work attitude.
CAREER OBJECTIVE
 Looking for a position in a fast-paced environment that will allow for personal growth and
career advancement.
WORK EXPERIENCE
Sales Manager, National Products LTD. Aug 2016 – Present
 Develop and implement effective sales and marketing strategies to maximize sales margins and
exposure, increase market penetration by various channels
 Conduct regular communications with assigned accounts to achieves sales volume and profits targets
 Conduct showroom visit for prospective clients and companies.
 Provide marketing intelligence on product trends and competitor activities
 Perform other duties and special projects as GM assigned
Senior Consultant, I-Primo Hong Kong Limited Sep 2014 – Apr 2016
 Provided expert consultation services to customers who searched for high quality diamonds and platinum
wedding bands
 Ranked 1st
runner up sales performance in the company and achieved HKD $1.2million sales target per
quarter
 Conducted selling skills, guest services and product knowledge training for part-time and junior
consultant
Department Manager, Toys “R” Us (HK) Ltd Oct 2013 – Jun 2014
 Reviewed sales reports, promoted store sales and profit goals
 Demonstrated an unwavering commitment to customer service, adding new customers while maintaining
premium service levels with existing guests
 Supported District Managers in motivating, evaluating, coaching and counselling team members
 Conducted selling skills, guest services and product knowledge training for all store team members
 Coordinated stock replenishment and transfers, arrange delivery schedules to suit customers’ needs and
achieve sales targets
Department Manager Trainee, Toys “R” Us (HK) Ltd Aug 2012 – Sep 2013
 Acted as Guest Service Leader to deliver excellence in guest services, including decision making for
service recovery
 Led teams to achieve company sales and goals
 Provided feedback and input to the Shop Manager on development of department initiatives and plans
 Executes all safety and asset protection standards
Intern, Gucci Group (HK) Ltd Jun – Jul, 2011
WONG LAI FUNG(王麗鳳), Phoenix
FLAT 18, 26/F, CHUNG SIN HOUSE, CHUNG NGA COURT, TAI PO, NT
Tel: 9439 4780 E-mail: laifung87101@hotmail.com
 Assisted full time staff in sales transactions including assisting guest in fitting and gift wrapping
 Warehouse Management: Stock checking and packing
 Promoted products and handled customer enquiries
Guest Services Officer, Regal Riverside Hotel Mar – Aug, 2009
 Assisted guests to check-in and check-out, calculated daily cash flow
 Provided catering services in Regal I-Club during breakfast and evening cocktail
 Provided general customer services including luggage handling
AWARDS & ACHIEVEMENTS
Train the Trainer Workshop 2014
 Company Representative
HR Training Workshop 2014
 People Matter Representative
Service & Courtesy Award (HKRMA) 2013
 Company Representative in Final Round
Excellent Strategic Management Consultancy Project 2012
 First Place of Winning Group
EDUCATION
City University of Hong Kong (Cityu) Sep 2010 – Jun 2012
BBA (Upper Second Class Honours) in China Business
Hong Kong Community College (Polyu) Sep 2008 – May 2010
Associate of Business in Hospitality Management
Carmel Pak U Secondary School Sep 2001---Mar 2008
ADDICTIONAL INFORMATION
I. Professional Qualifications
Certificated of Diamond Essentials by GIA 2015
II. Language Proficiency
IELTS, 6.5 2010
Native speaker in Cantonese, fluent in English and Putonghua
III. Computer Skills
Proficiency in the application of MS Office, Social Media apps (Facebook, IG, WeChat)
IV. Expected salary – $20,000
V. Available Date: One month notification

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CV(Phoenix Wong)

  • 1. WONG LAI FUNG(王麗鳳), Phoenix FLAT 18, 26/F, CHUNG SIN HOUSE, CHUNG NGA COURT, TAI PO, NT Tel: 9439 4780 E-mail: laifung87101@hotmail.com PERSONAL PROFILE  A presentable manager with excellent interpersonal skills, team-working capabilities and hands-on experience in sales, marketing and customer service operations.  Proven ability to lead sales teams to achieve multimillion-dollar revenue gains.  Confident in provision of superior service to accomplish organization’s mission with enthusiastic work attitude. CAREER OBJECTIVE  Looking for a position in a fast-paced environment that will allow for personal growth and career advancement. WORK EXPERIENCE Sales Manager, National Products LTD. Aug 2016 – Present  Develop and implement effective sales and marketing strategies to maximize sales margins and exposure, increase market penetration by various channels  Conduct regular communications with assigned accounts to achieves sales volume and profits targets  Conduct showroom visit for prospective clients and companies.  Provide marketing intelligence on product trends and competitor activities  Perform other duties and special projects as GM assigned Senior Consultant, I-Primo Hong Kong Limited Sep 2014 – Apr 2016  Provided expert consultation services to customers who searched for high quality diamonds and platinum wedding bands  Ranked 1st runner up sales performance in the company and achieved HKD $1.2million sales target per quarter  Conducted selling skills, guest services and product knowledge training for part-time and junior consultant Department Manager, Toys “R” Us (HK) Ltd Oct 2013 – Jun 2014  Reviewed sales reports, promoted store sales and profit goals  Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing guests  Supported District Managers in motivating, evaluating, coaching and counselling team members  Conducted selling skills, guest services and product knowledge training for all store team members  Coordinated stock replenishment and transfers, arrange delivery schedules to suit customers’ needs and achieve sales targets Department Manager Trainee, Toys “R” Us (HK) Ltd Aug 2012 – Sep 2013  Acted as Guest Service Leader to deliver excellence in guest services, including decision making for service recovery  Led teams to achieve company sales and goals  Provided feedback and input to the Shop Manager on development of department initiatives and plans  Executes all safety and asset protection standards Intern, Gucci Group (HK) Ltd Jun – Jul, 2011
  • 2. WONG LAI FUNG(王麗鳳), Phoenix FLAT 18, 26/F, CHUNG SIN HOUSE, CHUNG NGA COURT, TAI PO, NT Tel: 9439 4780 E-mail: laifung87101@hotmail.com  Assisted full time staff in sales transactions including assisting guest in fitting and gift wrapping  Warehouse Management: Stock checking and packing  Promoted products and handled customer enquiries Guest Services Officer, Regal Riverside Hotel Mar – Aug, 2009  Assisted guests to check-in and check-out, calculated daily cash flow  Provided catering services in Regal I-Club during breakfast and evening cocktail  Provided general customer services including luggage handling AWARDS & ACHIEVEMENTS Train the Trainer Workshop 2014  Company Representative HR Training Workshop 2014  People Matter Representative Service & Courtesy Award (HKRMA) 2013  Company Representative in Final Round Excellent Strategic Management Consultancy Project 2012  First Place of Winning Group EDUCATION City University of Hong Kong (Cityu) Sep 2010 – Jun 2012 BBA (Upper Second Class Honours) in China Business Hong Kong Community College (Polyu) Sep 2008 – May 2010 Associate of Business in Hospitality Management Carmel Pak U Secondary School Sep 2001---Mar 2008 ADDICTIONAL INFORMATION I. Professional Qualifications Certificated of Diamond Essentials by GIA 2015 II. Language Proficiency IELTS, 6.5 2010 Native speaker in Cantonese, fluent in English and Putonghua III. Computer Skills Proficiency in the application of MS Office, Social Media apps (Facebook, IG, WeChat) IV. Expected salary – $20,000 V. Available Date: One month notification