The Introduction to Total Quality Management ppt. defines TQM and gives illustration to the Dimension under it. further discussion will be uploaded soon.

2. What is TQM?
 Total Quality Management is
customer oriented management
philosophy and strategy.
 It is centered on quality so as to
result in customer delight.

3. Short History
 The TQM philosophy was evolved in
Japan after WORLD WAR II.
 Edward Deming, An American quality
expert helped the Japanese to apply
concepts of TQM.
 However, the American industry
ignored this development as it was
still ridding high because of lack of
competition.
 Early 1980’s American realized the
importance of Deming’s teachings
and starting applying them.

4. What is Quality?
 Meaning of Quality as per as ISO 9000 standard
is:
 The totality of features and characteristics of a product
or service, that bear on it’s ability to satisfy a given
or implied need.
ISO- International
Organization for
Standardization.
Implied- involved
without being specified.

5. Dimensions of Quality
(Product Quality)
Functionality

6. Reliability

7. Usability

8. Maintainability

9. Efficiency

10. Portability

11. Service Quality
 Quality of Customer service
 Quality of service Design
 Quality of Service Delivery

12. Timeliness

13. Aesthetics

14. Regulatory Requirements

15. Requirements of Society

16. Conformance to Standard

17. THAT’S ALL FOR TODAY 
Reference: Total Quality Management International Edition
by Subburaj Ramasamy