As part of our TQM studies, we choose Lenovo as a company to study.Information given in this presentation where all came from the references that the researchers (students) explore from the internet. The references where at the end of the presentation. Thank you. THIS IS FOR EDUCATIONAL PURPOSES ONLY.

1. Total Quality Management

2. • This presentation is for EDUCATIONAL PURPOSES
ONLY, in partial fulfillment in research forTOTAL
QUALITY MGT.
• Information given in this presentation where all came
from the references that the researchers (students)
explore from the internet. The references where at the
end of the presentation.Thank you.

3. background
Products
History
Important Facts
Leaders
Location

4. History
Year Event “Legend Behind Lenovo”
1984 11 computer scientists in Beijing,China founded Lenovo, as the New
Technology Developer Inc., it was soon renamed as Legend.
1987 Legend expanded its activities to trade and distribution and became
the first distributor for AST
1988 Legend gained technology capability and market knowledge by trial-
and-error
1990 mark the start of manufacturing and technology development phase
of Lenovo
1993 Became the largest Pc manufacturer in China.
1998 Establish the first PC shop.
2002 R&D funds mainly invested in infrastructure construction, laboratory
construction, wage of technician, R&D of materials input.
2003 Legend innovated a serial of new products .
2004 Legend change its English name to Lenovo

5. year Event
2004 Legend announced the adoption of its new “Lenovo” logo in an effort
for its global expansion.
2005 completed the acquisition of IBM's Personal Computing division.
Lenovo built strong presence in the international market.
2006 Lenovo established Center of Excellence (COE) located in Singapore,
to develop advanced technology for international expansion
2009 Lenovo maintained its lead position in technology innovation.
2011 in order to boost Lenovo's Japanese sales share, Lenovo formed a
joint venture with Japanese electronics firm NEC to produce personal
computers.
2012 Lenovo announced an investment of US$793 million to construct a
mobile phone manufacturing and R&D facility inWuhan, China.
History

6. Products

7. • They are defining a new way of doing things as a next
generation global company.
• They have their core strength in China, rapid growth in
emerging markets and a unique global footprint.
• The expansion from East toWest—introducing their
newest products in China and then spreading across the
globe.
• they have created a balanced business model and
strategy that take maximum advantage of profit and
investment across both core and new businesses.
Important Facts

8. The founder of Lenovo
Liu Chuanzhi : He helped Lenovo break with traditional concepts

9. Current CEO
YangYuanqing joined Lenovo
in 1989 as a salesman, and
rose rapidly through its ranks
to CEO in 2005. In less than
three decades, with his
predecessor, Liu Chuanzhi,
YangYuanquing has spear
headed Lenovo’s ascend to its
current position.Yang
Yuanqing is Chief Executive
Officer and an executive
director of the Company and
has been appointed as the
Chairman of the Board on
November 3, 2011.

10. CurrentTop Management
From left to right: Gianfranco LANCI, LIU Jun,WONG Wai Ming,Gerry P.
SMITH, Dr. Peter HORTENSIUS,CHEN Xudong, HE Zhiqiang,QIAO Jian,
David ROMAN,WANG Xiaoyan, Jay CLEMENS,Aymar de
LENCQUESAING

11. Location

12. howdoes it practice TQM
Tqm practices
ISO
Quality Awards

13. 1.ISO 9001 (Quality)
2.ISO 14001 (Environmental)
3.OHSAS 18001 (Health and Safety)
4.Lean Six Sigma
Tqm practices

14. ISO 9001 (Quality)
• Lenovo strongly embraces the ISO 9001 commitment to an
effective quality management system, and is dedicated to
exceeding industry standards when it comes to detail,
product quality and product reliability. Building upon the
company’s heritage, Lenovo combines the talents of the
innovation-driven China Legend team and the quality
heritage from the former IBM Personal Computing Division,
including some of the industry’s top PC engineers to create a
powerful global company focused on exceptionally
engineered products.

15. Example of activity
• Prototypes are extensively evaluated, and final products
undergo rigorous testing to ensure that they meet stringent
standards specific to their application and use before they
are cleared for shipment. Lenovo’sTechnical Evaluation
Center provides information and recommendations to
Lenovo Engineering. Lenovo’s Lessons Learned feedback
loop aids in refinement and the maturation of our processes
and elimination of recurring problems. As a result, Lenovo’s
product repair action rates are among the lowest in the
industry.

16. ISO 14001 (Environmental)
• Lenovo has been collecting, measuring, monitoring,
managing and reporting its greenhouse gas emissions
inventory. In compliance with the elements given in the ISO
14064-1: Greenhouse gases - Part 1: Specification with
guidance at the organization level for quantification and
reporting of greenhouse gas emissions and removals and
according to the World Resources Institute andWorld
Business Council for Sustainable Development’s Greenhouse
Gas Protocol Corporate Standard:A Corporate Accounting
and Reporting Standard.

17. ISO 19001 activity
• Lenovo has been collecting, measuring, monitoring,
managing and reporting its greenhouse gas emissions
inventory. In compliance with the elements given in the ISO
14064-1: Greenhouse gases - Part 1: Specification with
guidance at the organization level for quantification and
reporting of greenhouse gas emissions and removals and
according to the World Resources Institute andWorld
Business Council for Sustainable Development’s Greenhouse
Gas Protocol Corporate Standard:A Corporate Accounting
and Reporting Standard.

18. OHSAS 18001 (Health and Safety)
• Corporate strategies, policies and guidelines have been
designed to support this commitment to product safety.
There were no significant accidents involving Lenovo
employees, fires that resulted in property damage or
regulatory violations at any of our locations in which we do
business. Standardizing Lenovo’s Global Occupational Health
and Safety (OHS) organization across the company’s
operations has helped establish world-class standards and
procedures to ensure employee workplace safety and
prevent work-related injuries and illnesses.

19. OHSAS 18001 activity
• Lenovo is committed to ensuring that our products are safe
throughout their life cycle, including manufacturing,
transportation, installation, use, service and disposal.
Corporate strategies, policies and guidelines have been
designed to support this commitment to product safety.
There were no significant accidents involving Lenovo
employees, fires that resulted in property damage or
regulatory violations at any of our locations in which we do
business.

20. Lean Six Sigma
LEAN
• reduce the number of things in
process
• rapidly improve processes and
drive results.
• speed, efficiency, and waste.
SIX SIGMA
• quality that strives for near
perfection
• eliminating defects
• analysis of a problem’s root cause

21. LEAN SIX SIGMA ACTIVITY
• Lenovo leveraged Lean Six Sigma and LSS tools to enable modest
improvements in its Reverse Logistics Operations. Successes since
2008 include:
• Creating Lenovo proprietary Shop Floor Control systems
• Creating operation flexibility to handle all brands, models and
platforms of products
• Creating universal packaging to support multiple platforms and
models
• Creating alternate work schedules to implement a seven day per
week operation, in lieu of adding space or equipment costs
• Creating in-houseTest capabilities for refurbishment of all systems
• Creating multiple re-sale vehicles (Web, Lots, Brokerage and Retail)

22. • Two years experience of black belt.
Teaches lean six sigma
MBB
• Full time project leader
Black belt
• Focus on tools usage and
lean principle application
Green Belt
• Lean Six sigma
awareness
Yellow Belt

23. Six Sigma

25. Why does it practice TQM
Advantage and
disadvantages
Competition
Net Sales

26. Advantages
• Constancy of purpose for Improvement
• WithTQM the company can initiate what they value.
Innovation is in the DNA of Lenovo and with this value the
company keeps the rapid but smooth improvement.
Lenovo’s commitment to innovation continues to deliver the
best products in the industry.
• Proper Mind-set of Choosing Supplier
• WithTQM, the Lenovo choose supplier partnership in the 4
basis of supply. As a member of the Electronic Industry
Citizenship Coalition, Lenovo has implemented a full EICC
compliance program with suppliers, using formal
contractual agreements separate from production or service
agreements and statements of work.
• Good Relationship with Stakeholders
• Potential stakeholder input is evaluated by Lenovo subject
matter experts including Lenovo’s SustainabilityWorking
Group, made up of representatives from most major
business areas.

27. • Happy Employees
• Lenovo believes and invests heavily in the concept ofTotal
Rewards, which consists of five key elements: compensation,
benefits, work-life balance, performance and recognition, and
development and career opportunities.
• Excellent Leadership
• Responsible and ethical governance is the foundation of a
sustainable company. Lenovo provides detailed information about
its governance structure.The Company regularly reviews its
corporate governance system to ensure it is in line with
international and local best practices.
• Delighted Customer
• The company assures that every customer will be pleased to the
product that they buy.
• Requirements to the Society
• One of the dimensions of service quality is that the product should
fulfill both the stated and implied requirements imposed by the
society.The Lenovo is doing recovery and recycling trends.

28. 33.8
29.5
21.5
16.6
14.9
16.3
13.9
35000
30000
25000
20000
15000
18000
14000
2012/2013 2011/2012 2010/2011 2009/2010 2008/2009 2007/2008 2006/2007
Net Sales

29. China
43%
North America
15%
EMEA
22%
Asia Pacific/
Latin America
20%
Sales by Region

31. References
Ahrens, N. and Zhou,Y. (2013). China’s competitiveness: Myth, reality and lessons for United
States and Japan. A case study of the CSIS Hills program on governance, 1-44.
Sun, Z., Xie, W.,Tian, K. andWang,Y. (2013). Capability accumulation and growth path of
Lenovo.TMD Working paper, 1-23.
The Economist (2013). Chinese industry: From guard shack to global giant. Retrieved from
http://www.economist.com/node/21569398/print
Datamonitor (2007), Lenovo Group Limited Company Profile. Datamonitor business
information center. 1-30.
Lenovo (2010). Annual Report [Adobe Digital Editions version].Retrieved from
http://reportonlenovopc-130502085622-phpapp01
Lenovo (2011). Sustainability Report [Adobe Digital Editions version].Retrieved from
http://www.lenovo.com/social_responsibility/us/en/FY2011_Lenovo_Sustainability_Report.p
df

32. • Lenovo (2012). Sustainability Report [Adobe Digital Editions version].Retrieved from
• http://www.lenovo.com/social_responsibility/us/en/FY2012_Lenovo_Sustainability_Report.pdf
•
• Lenovo (2013). Sustainability Report [Adobe Digital Editions version].Retrieved from
• http://www.lenovo.com/social_responsibility/us/en/FY2013_Lenovo_Sustainability_Report.pdf
•
• Google Drive (2015), ISO Certificate 9001 [Adobe Digital Editions version]..Retrieved from
• https://docs.google.com/viewerng/viewer?url=http://www.lenovo.com/social_responsibility/us/en/Leno
vo_ISO_9001_Corporate_Certificate.pdf
•
• Google Drive (2015), ISO Certificate 14001 [Adobe Digital Editions version]..Retrieved from
• https://docs.google.com/viewerng/viewer?url=http://www.lenovo.com/social_responsibility/us/en/Leno
vo_ISO_14001_Corporate_Certificate.pdf
•
• Google Drive (2015), OHSAS Certificate 18001 [Adobe Digital Editions version]. Retrieved from
• https://docs.google.com/viewerng/viewer?url=http://www.lenovo.com/social_responsibility/us/en/Leno
vo_OHSAS_18001_Corporate_Certificate.pdf
•
• Lenovo (2014), Our company- United States. Retrieved from
• http://www.lenovo.com/lenovo/us/en/our_company.html
•
• Lenovo (2014), Lenovo Lean Six Sigma. Retrieved from
• http://www.glassdoor.com/Salary/Lenovo-Lean-Six-Sigma-Master-Black-Belt-Salaries-
E8034_D_KO7,39.htm

33. FIN.
Students dilemma
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