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UWE BristolIntroduction to Social Media Presentation by Richard West Marketing and Communications
Covering What is it What’s out there Key platforms Case studies Campaigns Tools
What is it? User Generated Content video, images, audio, text In a social environment share, comment, respond, repurpose
Ingredients Broadcast Publishing, microblogging Recommendation web, news, products, places, music Collaboration forums, wiki Gaming MMOG, social gaming Networking
Key platforms Facebook Twitter YouTubeplus Linked In Flickr Blogging
So, this social media thing… UK: 85% online 70% have watched a short video online 50% regularly read blogs Social Media #1 activity on web (overtaking pornography)
Should UWE get involved? sometimes – no Increase visibility Manage reputation Show our human side Tailor messages, Build communities Keep people informed (at level they want) Meet expectations
Facebook Social Networking site Profiles and content public or private Share content between friends Groups, pages, community pages Medium frequency, low resource
Facebook 500’000’000 users 3rd largest population 1.5m pieces of content shared Daily Average user 130 friends            or              – appears on their friends pages Fastest growing segment? 55-65 year old females
Ikea – Malmö
UWE+                 ? Yes and No Recognise we’re in their space Expand brand recognition via sharing Plan and host events (CPA/UWE open day?) Grow communities (pre arrival?) Privacy awareness Be ready to respond Insight
twitter Microblogging 140 character updates (quick and short-lived)  Public Follow (almost) anyone  Easily searched High frequency, medium resource
twitter 50’000’000 active users Only 27% regularly contribute Majority listen     Celebrities      News     Peers (field/industry) 80% access via mobile devices
Content is contagious `
uwe+                  ? Enough content? Multiplenicheaccounts(where there’s a need) Repost and redirect relevant content Direct recruitment?  Queens MBA Chance to listen and reply (#fowd) Channel ready when needed Heathrow, Bath University
Over 100’000’000 videos 24 hours of video is uploaded to YouTubeevery minute Visitors watch 2 billion videos a day Interesting: Tufts optional essay | Old Spice | Blendtec Useful: Carnegie Mellon
uwe+             ? Low frequency, high resource Embed on own site (SEO value) Already have wide range video content UWE moving to branded channel Consolidating content in one account  easily discovered, explored and shared Insight
70 million active users (and growing) 200 countries Professional focus (no drunken photos here) Connections, recommendations, groups Syracuse alumni network 13’000 members “Study here – access our network” BBS DEA, UWE Alumni
Publicly share photos Tagged (by owner and community) Comments One accounteasily explored + shared
Blogging Low frequency, medium resource Slow burn Permanent content Build reputation, brand and relationships Individual (peers, enquirers) Service (recruitment) Internal communication Opportunity for collaboration
Thinking of it? Goal? Audience Commitment and enthusiasm Privacy awareness (admins, members, staff) Know the platform Think long-term (event, dates) Exit route
Maintaining: Monitoring: Tools
Workshop links… http://delicious.com/rvwest/sm10+tools http://delicious.com/rvwest/sm10+reference http://delicious.com/rvwest/sm10+casestudy http://delicious.com/rvwest/sm10+statistics

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Introduction to Social Media

  • 1. UWE BristolIntroduction to Social Media Presentation by Richard West Marketing and Communications
  • 2. Covering What is it What’s out there Key platforms Case studies Campaigns Tools
  • 3. What is it? User Generated Content video, images, audio, text In a social environment share, comment, respond, repurpose
  • 4. Ingredients Broadcast Publishing, microblogging Recommendation web, news, products, places, music Collaboration forums, wiki Gaming MMOG, social gaming Networking
  • 5. Key platforms Facebook Twitter YouTubeplus Linked In Flickr Blogging
  • 6. So, this social media thing… UK: 85% online 70% have watched a short video online 50% regularly read blogs Social Media #1 activity on web (overtaking pornography)
  • 7. Should UWE get involved? sometimes – no Increase visibility Manage reputation Show our human side Tailor messages, Build communities Keep people informed (at level they want) Meet expectations
  • 8. Facebook Social Networking site Profiles and content public or private Share content between friends Groups, pages, community pages Medium frequency, low resource
  • 9. Facebook 500’000’000 users 3rd largest population 1.5m pieces of content shared Daily Average user 130 friends or – appears on their friends pages Fastest growing segment? 55-65 year old females
  • 11. UWE+ ? Yes and No Recognise we’re in their space Expand brand recognition via sharing Plan and host events (CPA/UWE open day?) Grow communities (pre arrival?) Privacy awareness Be ready to respond Insight
  • 12. twitter Microblogging 140 character updates (quick and short-lived) Public Follow (almost) anyone Easily searched High frequency, medium resource
  • 13. twitter 50’000’000 active users Only 27% regularly contribute Majority listen Celebrities News Peers (field/industry) 80% access via mobile devices
  • 15. uwe+ ? Enough content? Multiplenicheaccounts(where there’s a need) Repost and redirect relevant content Direct recruitment? Queens MBA Chance to listen and reply (#fowd) Channel ready when needed Heathrow, Bath University
  • 16. Over 100’000’000 videos 24 hours of video is uploaded to YouTubeevery minute Visitors watch 2 billion videos a day Interesting: Tufts optional essay | Old Spice | Blendtec Useful: Carnegie Mellon
  • 17. uwe+ ? Low frequency, high resource Embed on own site (SEO value) Already have wide range video content UWE moving to branded channel Consolidating content in one account easily discovered, explored and shared Insight
  • 18. 70 million active users (and growing) 200 countries Professional focus (no drunken photos here) Connections, recommendations, groups Syracuse alumni network 13’000 members “Study here – access our network” BBS DEA, UWE Alumni
  • 19. Publicly share photos Tagged (by owner and community) Comments One accounteasily explored + shared
  • 20. Blogging Low frequency, medium resource Slow burn Permanent content Build reputation, brand and relationships Individual (peers, enquirers) Service (recruitment) Internal communication Opportunity for collaboration
  • 21. Thinking of it? Goal? Audience Commitment and enthusiasm Privacy awareness (admins, members, staff) Know the platform Think long-term (event, dates) Exit route
  • 23. Workshop links… http://delicious.com/rvwest/sm10+tools http://delicious.com/rvwest/sm10+reference http://delicious.com/rvwest/sm10+casestudy http://delicious.com/rvwest/sm10+statistics