Presentation by the Innovation Agency at the Knowledge session: what it means to be a facilitator event on Tuesday 23 October at Haydock Holiday Inn.

1. What it Means to be a Facilitator
Mindsets, Skills, and Strategies for Success

2. Outcomes
By the end of our session today, we will have:
Explored what a facilitator’s role is in relation to
getting results from groups
Participated in a range of activities that can be
used and adapted in your own work setting
Shared your own knowledge about what works
well in facilitating groups
Identified a personal action plan based on
today’s learning

3. The Habits of an Improver
Professor Bill Lucas, Health Foundation, 2015
• Facilitation involves selecting and
using processes which enable people
to share ideas, understand issues,
consider evidence and make
decisions well
• Being facilitative requires an
individual to be able to establish
shared goals, work within different
contexts, keep focus, deal with
feelings, manage disagreements and
stick to time.
• It assumes that, as well as working
well together, people will constantly
seek to learn from their experiences.

4. What personal challenge do
you come with today?
What do you hope to get and
give to this community
today?
Impromptu Networking
Page #171

5. • What did we just do?
• How did it feel?
• How might we use it?
Reflection

6. TRIZ: Theory of Inventive Problem-Solving
Page #187
Make a list of all you can do to
make sure that you achieve
the worst possible
meeting/huddle/workshop…

7. TRIZ
Page #187
Go through this list item by item and
ask yourselves, ‘is there anything
that we are currently doing in
practice that in any way, shape or
form, resembles this item?’ Make a
list of those behaviours or actions.
Be brutally honest.

8. TRIZ
Page #187
Now, go through this new list
and decide what steps will help
you stop doing what you know
creates undesirable results.
For example…

9. • What did we just do?
• How did it feel?
• How might we use it?
Reflection

10. Give One, Get One
Knowledge Sharing Strategy
On your notecards, record:
Five ideas for managing dominating voices
Five ideas for eliciting input from reluctant sharers
Write your twitter handle, or other contact info on each
card
When prompted, find a partner and share your
ideas…
Give one idea to your partner they didn’t already
have, and get one idea from your partner you
didn’t have

11. • What did we just do?
• How did it feel?
• How might we use it?
Reflection

12. Active listening is a technique which
requires the listener to communicate
what they hear to the speaker, by
paraphrasing what they have heard in
their own words, to confirm what they
have heard, as a way to confirm the
understanding of both parties.
Coaching Attributes
Active Listening

13. TRAPS: general responses to
listening that can negatively impact
the experience
Autobiographical responses
Inquisitive responses – this
happens when the coach
asks questions that don’t
mediate thinking
Providing solutions
Coaching Attributes
Active Listening
TIPS: Principles of Active Listening
Seek to understand before you
seek to be understood.
Be non judgmental
Give your undivided attention to
the speaker
Use silence effectively

14. ACTIVE LISTENING PRACTICE
Find a partner and determine who will be
speaker A and speaker B
When prompted, share your personal
goals and aspirations for facilitating groups
for ONE MINUTE, while your partner
actively listens
After you speak, your partner will
paraphrase your ideas to confirm they
heard you accurately
Then you’ll switch roles…

15. • What did we just do?
• How did it feel?
• How might we use it?
Reflection

16. What? So What? Now What?
Page #197
(Using 1-2-4-All…) Page #167
WHAT happened? What did you
notice, what facts or observations
stood out?”
SO WHAT? Why is that important?
What patterns or conclusions are
emerging? What hypotheses can you
make?
NOW WHAT? What actions make
sense?

17. 15% Solutions
Page #191
(Using 1-2-4-All…)
What is your 15 percent?
Where do you have discretion and
freedom to act?
What can you do without more
resources or authority?

18. • What did we just do?
• How did it feel?
• How might we use it?
Reflection

19. Checking for Understanding
www.Kahoot.com

20. Thank you!
For further information and inquiry,
email us at:
coach@innovationagencynwc.nhs.uk
Finally, on two post-it notes:
1. What went well today was…
2. It would have been even better if…