Get people to set sound up properly Get your volume right – you have a control on your pc and one at the top of your screen
Why am I qualified to speak to you today on this topic? Well, like you… During early 90s when I was head of capability in the nuclear sector, you pretty much needed a PhD or first in sciences or engineering to get an interview. But HR & training, as they were called then, recommended some soft skills training as part of the graduate induction programme. The modules chosen were NLP based and we got some pretty striking behavioural changes in my team as a result. Those that know me know that I am heavily into continuous improvement, and it stimulated me to fold NLP training into my personal development. When I moved to a new company, and a new role managing transformation in public private partnerships, I found that I needed to really boost my skills again. I had Guy Hands, the venture capitalist who bought EMI, as my paymaster, with politicians and unions on the other side while I delivered a huge raft of customer services projects, from SAP to CRM. Gannt Charts and Risk Registers have there place, but do not help you to talk to unions about reducing their workforce by 30%. I found the approach and toolset in NLP the most relevant and easy to apply, and the modelling aspect meant that I could continue to improve. I went on to become NLP Master Practitioner, Licensed Coach, write my own book, and deliver NLP4PM training courses to several blue chip organisations at home and abroad. And you can read about some of those case studies in my newsletters.
50-100 high level endorsements Endorsed by Heads of PM, eg Thales, Siemens, Cap Gemini and many others And lectured on several Masters programmes for PM From Amazon or BCS or NLP4PM
Who coined that phrase? (Peter Drucker) Armenian from Iran So only 20% of what you would get from F2F training But a lot more convenient as an introduction
As you know, there is a vast array of qualifications out there. But most of these are method based.
There are various models for PM. Like all models of the world , they should be judged only on whether they are useful . There are models based on: Classic view of management Change management view Programme management view PM as a decision making process etc
The APM, or Internet UK as it was called back then, was formed to promote computer based project networking techniques, eg those in Primavera and similar tools. In 2008 , Project magazine featured a special on ‘ Feminisation ’ of PM, by which they referred to the introduction of so-called soft skills . To my mind, there is no doubt now that PM is moving away from box ticking multiple choice to competence based assessment. Including the APM’s own RPP – anyone already done the pilot ? But you don’t have to take my word for it, here is a quote from people behind the Prince2 method Anyone here done Prince2 ?
Where do you think Prince2 fits on that chart ? (30 hours training, experience not required). And where does RPP sit ? As anyone done the RPP training course ? Trick question – it is an evidence based assessment of competence.
Get audience to type them in
This is a compilation from many sources, including apm. APM has some big things in there like ‘ HR management’, and ‘ leadership ’ Many of the traits look like components for leadership Many of the behaviours look like requirement for team-working Right, how to IMPROVE those competencies – that’s where NLP comes in.
? Who here is familiar with the EI framework ? There are four quadrants Many people want to start with the ability to influence or even control others. But we must start, with understanding ourselves And then increasing our range of behaviours Before we stand much chance of properly understanding others . Only then can we start to influence others. Does that make sense ?
Outliers talks about factors behind the success of people like Bill Gates, Steve Jobs etc The largest study of people with very high IQs clearly demonstrated that high levels of career achievement were correlated much more strongly with parents earnings than IQ (above a level of ca 120). But can IQ can help you to learn EQ?
MSc Bedford / Santander Case studies in my Newsletters CN – photo TSYS
Fro me it’s a bit like SAP and the full name is not that useful. But for completeness… What this means is that what we say is an expression of the way we think And The way we think is influenced by the way we speak and are spoken to That means that we can use it to understand ourselves and others And Influence the behaviours of ourselves and others.
In my map of the world, NLP is principally about managing self , and increasing ability to understand others,
BCS & Leadership
Symbol is Agile It is also a symbol for the Koru, representing the unfurling of a new fern leaf and denoting ‘new beginnings’ Here I am indicating that this is about continuous improvement and we should keep going round and round the cycle
2 Nobel prize winners No Nobel prize for Psychology – Kahneman’s was for economics Pavlov – programme a dog, though not by language. Korzybski went on to define neuro-linguistics. That said, dog training schools effectively use voice commands as anchors.
A lot of people think that NLP is about ‘controlling other people’ – it is not. (Huskies on book) For me, it is mostly about understanding self And then learning to have flexible behaviour In relation to other people, again reflecting EI frameworks, it is about understanding them and their world better so that you can communicate more effectively. Added to this, of course, we have modelling of effective behaviours in others.
Firstly, lets start with what are known as the pillars of NLP. - If you don’t get these right, then nothing works. Outcome thinking - Start with the outcome in mind. The more accurately you can describe the outcome then the more likely you are of achieving it. Sounds a bit like PM, doesn’t it ? Sensory awareness – on an NLP course this should be the first thing that you are taught. Basically , most of us have to learn to get out of our own thoughts and to connect with the outside world in the moment . Rapport – without this communication is a façade and we are doome d to failure. We will cover some aspects of rapport in this session. Behavioural flexibility ? Who was it that said ‘ Insanity is continuing to do the same thing and expecting to get a different result ’ ( Albert Einstein) We will look at some key behaviours and show that, as PMs , to be effective we need to be able to choose our behaviours to match the situation.
Cf Myers Briggs Type Indicator LAB profiling
It depends on what level you are in the larger project What activity you are doing And what part of the life cycle you are in.
Andy Murray quote Can also use Myers Briggs Type Indicator and similar psychometrics – I think I have done them all. So, if you think it doesn’t apply to you, your boss probably does.
‘ The map is not the territory’ – what does that mean? A map is a representation or model, for some purpose. But all maps and models are perceptions and have their limits. They are not reality. Our maps of the world are all different, shaped by our values, beliefs, our family and friends, experiences, how we code our memories, our meta-programmes. But we behave as if everyone shares our map of the world even though it is unique. At best we try to give our opinions or tell other people about our map and why it is the right one. People of course fight wars over them, let alone argue. One definition of rapport is being able to meet someone on THEIR map of the world A key skill is being able to elicit someone else’s map of the world quickly – how? By asking the right questions and listening instead of talking about ourselves.
People have a natural inclination, what we call a primary or preferred representational system. They will consistently use words relating to that system. If you want to communicate effectively with them, then use similar words.
Recent course – stood back. All words were kinaesthetic. Realised problem was about his ‘feelings’ not about the technical issue.
What kinds of words do you use ?
We should be conscious of these signals and respond to their construct of the world. It sounds simple, but listen to the lack of listening at the next meeting you are in.
Negotiating to success was the topic of my December newsletter and it relies heavily on the technique of perceptual positions. Remember that all NLP strategies are modelled from people who do something well, And one of the originators of NLP, John Grinder, found that this technique was used by those who were very good at negotiation. It is said that Ghandi used a similar process to get what he needed from large rooms of powerful world leaders. Sitting in each of their chairs in turn as they were laid out with their name badges and imaging himself in their shoes.
This was the technique that switched me on to NLP twenty years ago. After yet another difficult meeting with an old boss I was finally taught by an NLP practitioner that worked for me how to see things from the other perspectives and to modify my behaviours based on what would have the most appropriate impact and favourable outcome.
Without Rapport we are doomed to failure Resistance in a client is due to lack of rapport
Again this was the title of the newspaper headline (‘United front’) Now look at this mirroring. Perhaps more ugly ducklings than swans, But they are obviously matching and have rapport, don’t they ? They have obviously been coached , but no-one was surprised by their memoires saying they hated each other. There is a lack of congruence , which is why I advise for rapport ‘ make it, don’t fake it ’ – you will fail. I regard matching as an output measure, not an input technique, though many NLPers teach it this way.
After a talk to PMs at Thales ‘I don’t want to stay like Gordon Brown’
Away from - Overcome, solve, Prevent, avoid, issue Internal reference - We recommend, We are / will