Production and Operation Management (POM) involves managing the processes that convert inputs like raw materials, labor, capital, and management into finished goods and services. POM is concerned with planning and overseeing manufacturing and service delivery processes to efficiently produce quality outputs that meet customer needs. POM aims to create value for customers and stakeholders by optimizing production processes. Whether manufacturing tangible goods or providing intangible services, effective POM is key to transforming inputs into high-quality, cost-effective outputs.

1. Production and Operation Management (PoM)INTRODUCTIONBIRODH ADHIKARI, SSMC, RATNANAGAR

2. PRODUCTProduct may be defined as:A Consumer: A product is a combination of or optimal mix of potential utilities.

3. A Production Manager: A product is the combination of various surfaces and processes ( or operations)

4. Financial Manager: A product is a mix of various cost elements.

5. Personnel Manager (HRM): A product is a mix of various skills.“A product is the bundle of tangible and intangible attributes which along with service is meant to satisfy the customer wants.”

6. © 1995 Corel Corp.Cont……..There are generally two kind of product in the management science.Physical Product ( Tangible Product), produced by Manufacturing Organization.Tangible product

7. Consistent product definition

8. Production usually separate from consumption

9. Can be inventoried

10. Low customer interaction© 1995 Corel Corp.Contd……….Service ( Intangible Product), produced by Service Organization.Weather it is manufacturing or service organization both has crucial role of POM Intangible product

11. Produced & consumed at same time

12. Often unique