Intranets 2011 Features Staff Love
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The document discusses findings from the Worldwide Intranet Challenge survey of over 18,000 intranet users from 60 organizations in 13 countries. The top things employees want from an intranet are the ability to upload/download documents and access instructions for completing work tasks. The survey also measured factors like the intranet's look and feel, ability to find information, interactivity, maintenance, performance, and content. It provides tips for improving an intranet's findability, organizing work tasks, and highlights scheduling regular analysis as a key recommendation.
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Intranets 2011 Features Staff Love
- 1. Intranets 2011 Intranet features that staff love Andrew Wright
- 2. Who is Malcolm Gladwell? Author of the best selling books: The Tipping Point, Blink and Outliers In Outliers, he talks about the 10,000 hour rule & ‘deliberate practice’
- 3. What is the Worldwide Intranet Challenge? It’s a web based survey... that asks intranet end users what they think... about their Intranet. “ ...enabling leading practices & experts to be identified ”
- 4. Who has participated? 18,000+ intranet end users (1500 hrs) 60 organisations 13 countries
- 5. What does it measure? Overall Value Look and feel Finding info Interactivity Maintenance Performance Content
- 6. Delivering an intranet your employees will use Content quality 1.399 Finding information 1.535 Performance & availability 1.384 Completing work tasks 1.037 Change mgt & maintenance 0.940 Look & feel 0.864 Staff able to contribute 0.856
- 7. What do employees want from an intranet? Upload/download documents 0.53 nstructions for completing work tasks 0.50 Access to business applications 0.39 An understanding of company values & culture 0.40 Access to policies & procedures 0.42 Complete online forms 0.43 Know that the intranet is improving 0.46 News about their organisation & industry 0.46 Find instructions for completing work tasks 0.50 Upload/download documents 0.53
- 8. World’s best intranet home page
- 10. BT Home Page - #1 IBF intranet
- 13. 3 top tips from the WIC “ Schedule regular intranet analysis activities: web analytics and surveys” “ Audit all content. Is it relevant? Does it help employees perform their work?” “ Organise a regular schedule of meetings with the business and key stakeholders”
- 15. Contact Details Worldwide Intranet Challenge Group http://www.linkedin.com/groups?gid=2289431 Andrew Wright’s profile http://au.linkedin.com/in/andrewjwright01 Andrew Wright @roojwright To participate in the Worldwide Intranet Challenge http://www.cibasolutions.com.au/Registration.htm [email_address] Skype: awright.ciba.solutions | Phone: +61 3 9005 7407
Editor's Notes
- Manage the largest LinkedIn Group about intranets – the Worldwide Intranet Challenge with over 10,000 members, also manage the Worldwide Intranet Challenge. Have run CIBA Solutions for 10 years
- Explain the 10,000 hour rule – you need to spend 10,000 hours practicing before you can be an expert. Roughly 10 years. This practice needs to be “Deliberate practice” – not enough to do something for 10 years – it must be intensive, feedback rich, mentor filled,... Fleetwood Mac’s album rumours – was it’s 17 th Album. In 1959, the Beatles spent 3 or 4 years in Hamburg playing 8 hours a night 7 days a week.
- For example, one of the questions is about the home page. By answering this question we can identify which organisation has the best home page from an end users view point and find out why. I will show you this home page shortly. You will be surprised.
- @ 5 minutes to complete each survey, represents 1500 hours of research.
- Show of hands – which one is most important? Which one is least important?
- Want to give you 3 tips from the leading intranets are doing around the following aspects: Content quality, news and the home page Finding information Completing work tasks
- What do you think of this home page? Explain reason why it is numero uno.
- Top 5 influences on home page: Intranet has a consistent page layout: 0.90 Information is easy to read: 0.89 The intranet menus help me find the information I need 0.84 Content on the intranet is up-to-date 0.83 Forms available from home page 0.82
- Most people would consider improving the search engine or building a better taxonomy as the first thing to do – but that’s not what the leaders say – they reduce content, put most helpful links on the home page Use LinkedIn as an example of collaboration site and ‘official’ intranet site.