The document summarizes Electronic Ink's redesign of the World Bank's intranet. It describes conducting research that identified three themes - the bank's hierarchy, individual business units' autonomy, and cross-unit collaboration needs. This informed designing a single digital workspace combining tools for knowledge management, collaboration, communication and employee services to better support the bank's goals and employees' work styles. Wireframes and an overview of the redesigned intranet sections are presented.

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Presented by ELECTRONIC INK
29 October 2016 1Intranet Redesign
Intranet Redesign Recap
Mark Waldo
Steve Williams
Jim Ross
Beth Mangigian
Tom Gattone
The World Bank
29 October 2016

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29 October 2016
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• Remove barriers between employees and
company information
• Increase employee’s ability to self-manage
employee activities such as self management of
benefits and requesting time-off
• Engage in project activities with the lowest
amount of friction.
Business Vision

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Initial Business Goals
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• Reduce complexity by bringing intranet and core
project tools together in one place.
• Reorganize existing intranet features for each
business unit
• Identify and design core tools required to support
global projects

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Current State: Two Entities
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Business Processes Intranet
Communication Channels
Project Design
Collaborative Space
Timeline Management
Knowledge Sharing
Library
Document Repository
Expertise Finder
Search
Etc…
Company Communications
Human Resources
Travel
Education
Time Off
Equipment
Conferencing
Facilities
Printing
Security
Etc…

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Current State: Two Mental Models
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Business Processes Intranet

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Current State: Two Entry Points
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Business Processes Intranet
HomepageMultiple Entry Points

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Future State: One Entity
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The World Bank Online

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Future State: One Mental Model
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The World Bank Online
A Single Digital Desktop

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Design Tech from Human Perspective
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Electronic Ink’s work is typified by a bias to solve
business problems by first understanding the people
and then the technology. We think people are the
most reliable source of information for defining and
solving business problems.

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Research and Concepting
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Through 4 senior stakeholder work sessions, 18
business team specific work sessions, 8 one on one
interviews, and weekly core team work sessions we
identified 3 major themes that define the human
experience at the bank.

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Themes
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Several schemas governing work life at the World
Bank became evident as we spoke with stakeholders
and users.
1. Hierarchy defines the overall Bank mission
2. Each node, as much as, or more than the Bank,
defines mission and work life
3. People work their own individual way in cross
matrixes organizations

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1. Hierarchy
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There is a
single top point
- Headquarters

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1. Hierarchy
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And an Array of
Units

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Implication of Hierarchy
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This observation that the bank has a clear universal
mandate and is seeking to find ways to support its
teams in a standardized way.
As a result design decisions must address a
multiplicity of needs, often ambiguous, in a uniform
way that supports the Bank’s mission.

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2. Loosely Connected Nodes
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Personal identity
is defined more
by the local
context than by
the global
presence of the
Bank.
Contextual
Universal

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2. Individual before Company
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Many employees
assert their
personal identity,
and intellectual
stance over that of
the Company Individual
Company

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Implication of Individual over
Company
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These observations told us that while we need to
create one place for people to gather and work
online, people need to work the way they want to.
The design must also preserve their sense of
intellectual boundaries and the identity of their local
work groups while still meeting the Bank’s vision and
goals.

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3. The Cross Matrix
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Problems are
solved by
organizations
that are built
across Regions
and Networks.
Their staffs and
work are
interwoven.

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3: Matrix: Four Key Work Processes
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Collaboration
Self Service
Knowledge
Management
Communication

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Implications: Cross Matrix
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The Bank values flexible relationships between its
organizations to meet the adhoc nature of the
problems it solves.
As a result, tools that support the four key processes
will be essential. Teams working collaboratively and
remotely will be essential. Self reliance will also be
important. Central knowledge management systems
will be critical. Flexible communication tools will also
be necessary for connecting experts located across
the globe who have personal preferences for email
clients and personal file repositories.

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Overview of Final World Bank Intranet
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Combining Intranet and Global Knowledge Management and
Collaboration Tools

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Homepage
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Summaries of:
News
Recent communications
Notifications
Project activities.

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Homepage Wireframe
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Homepage Visual Design
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WORK (Global Knowledge
Management and Collaboration
Workspace)
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Engagements
Messages
Proposals
Document Library
Reporting World Bank
Administrative
Developmental Economics
General Services
Loans
Operations
Resource Management
Expenditures
Trust Funds
Create Ad Hoc Reports
Library My VPU
Library My Reports
Operations
Policies

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Work Wireframe
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People
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People filters
Expertise
Search Results
My Profile

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People Wireframe
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Communication
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Breaking News
Announcements
Blogs
Discussions
Events
Groups
Initiatives
Multimedia
Newsletters
Today Stories

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Communication Wireframe
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Employee Services
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Human Resources - Employee
Employee (Logged In)
Appointment Type
Benefit Summary
Career and Learning
Compensation
Insurance
Pension, Retirement,
Resignation
Performance and
Recognition
Personal and Family
Support
Travel, Visa, Relocation
Workplace
eServices
Education
Training
Travel
Enter Time
Request Leave

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Employee Services Wireframe
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Our Organization
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Vision
Mission
Leadership
History
Reports
Contact
Locations

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Our Organization Wireframe
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Search
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Multimodal –
Reports
Announcements
Discussions
Blogs
Events
Employees
Groups
Initiatives
Multimedia
Newsletters
Today’s Stories

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Search Wireframe
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Next Steps
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• World Bank Digital Roadmap
• Unified Top Level Steering Must Include President
• Unified Master Coordination Plan
• Unified Governance of Content
• Unified Knowledge Base
• Change Management Strategy

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Thank You.