Technology is changing, and the opportunities for intranets and KM are also changing. Use intranets to address tacit and explicit knowledge needs. (Keynote presentation at KM Singapore, 1 September 2011)

1. The future of intranets(and what it means for KM) James Robertson, Step Two Designs Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr

2. Both books from: www.steptwo.com.au

3. Three life stages for intranets

4. AD-HOC New intranets still finding their feet; or sites that have grown organically over time

5. AD-HOC USEFUL New intranets still finding their feet; or sites that have grown organically over time Intranets providing content and news; can’t turn off, but taken for granted

6. AD-HOC USEFUL ESSENTIAL New intranets still finding their feet; or sites that have grown organically over time Intranets providing needed content and news; taken for granted by staff Intranets that underpin day-to-day work of staff; support core business and service delivery

7. AD-HOC Success measure: ADOPTION

8. AD-HOC USEFUL Success measure: Success measure: ADOPTION USAGE

9. AD-HOC USEFUL ESSENTIAL Success measure: Success measure: Success measure: ADOPTION USAGE IMPACT

10. What does this mean for KM?

11. Technology hasn’t always worked well KM projects have a history of producing white elephants

12. Technology has changed There have been rapid changes in recent years, creating new opportunities

13. We’re ready to do technology well New approaches and greater experience will make the difference!

14. Award-winning examples of technology supporting KM objectives www.steptwo.com.au/iia

15. EXPLICITKNOWLEDGE

16. Great usability EXPLICITKNOWLEDGE

17. Card sorting

18. Tree testing

19. How do I submit the form? Usability testing

20. Screenshot provided courtesy of British American Tobacco

21. Screenshot provided courtesy of Bennett Jones

22. Great usability Information at thepoint of need EXPLICITKNOWLEDGE

23. Screenshot provided courtesy of UK Parliament Screenshot provided courtesy of QUT

24. Screenshot provided courtesy of CRS Australia

25. Great usability Information at thepoint of need EXPLICITKNOWLEDGE Making contentsocial

26. Screenshot provided courtesy of AMP

27. Screenshot provided courtesy of Oxfam America

28. Screenshot provided courtesy of REA Group

29. TACITKNOWLEDGE

30. Making thefrontline work TACITKNOWLEDGE

31. www.youtube.com/watch?v=gzp70KvBwvw

32. Screenshot provided courtesy ofScottrade

33. Making thefrontline work Connectingpeople TACITKNOWLEDGE

34. Screenshot provided courtesy of Sabre Holdings

35. Screenshot provided courtesy ofLundbeck

36. Making thefrontline work Connectingpeople TACITKNOWLEDGE Socialorganisations

37. Screenshot provided courtesy of Sabre Holdings

38. Speaking Intranet News Screenshot provided courtesy of IDEO

39. Speaking Intranet News Screenshot provided courtesy of IDEO

40. Speaking Intranet News Screenshot provided courtesy of Reynolds Porter Chamberlaine

41. The future of intranets

42. {Intranets that are truly smart}

43. {Intranets that that join the dots}

44. {Intranets that understand people}

45. Learn from success Draw on the experiences of others to avoid pitfalls, and ensure success

46. Technology alone cannot drive change Match today’s culture to get adoption and use

47. Deliver solutions that amaze and delight We now have the tools and knowledge to solve hard business problems

48. James Robertson, Step Two Designs Email: jamesr@steptwo.com.au Twitter: s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles:www.steptwo.com.au/subscribe