This document provides tips for effective interpersonal communication through conversations. It outlines 4 levels of communication: 1) Small talk, which involves brief, casual discussions about surface topics like the weather. 2) Fact disclosure, where individuals share impersonal or biographical facts about common interests. 3) Viewpoints and opinions, the sharing of personal views on a topic while allowing for disagreement. 4) Personal feelings, termed "gut level" communication where emotions and feelings are expressed requiring empathy. The document also offers strategies for ending a conversation positively through reviewing the discussion, making plans, or providing a polite excuse. Practicing conversation skills through role playing is encouraged.

1. Interpersonal Communications
Conversing with Ease

2. Presentation
Introduction
4 Levels of Communications
Conversation Tips
How to End a Conversation
Role Play
Your Feedback

3. Introduction
Why is it so difficult for us to converse one
on one?
Perception of Others
Feelings:
 Intimidation
 Lack of Confidence
 Shyness

4. 4 Levels of Communication
Fact Viewpoints
Disclosure & Opinions
Personal
Small Talk
Feelings
Communication

5. Level 1: Small Talk/Chit- Chat
First level of Communication
Positive & Pleasant
Dialogue about weather, present moment, current
events
Lasts 1- 2 minutes
Assessment Phase

6. Level 1: Small Talk Examples
At an Event I am so glad I finally got the chance to come here. This is my first time.
You?
General
Business Tell me about your current role?
Advice
Approach Which one (food) do you suggest?
Compliment Heard you placed 3rd in the District Humorous Speech Contest,
congratulations…what was your most memorable moment at the
Approach contest?
Popular Culture
Approach What do you think about social networks like LinkedIn and Facebook?

7. Level 2: Fact Disclosure
Second level of Communication
Disclose Facts: Personal & Impersonal
Dialogue based on common interests;
biographical information; facts from a book
you read or studied

8. Level 2: Fact Disclosure Examples
Personal I’m majoring in business
administration
General Did you watch the football
game last night?

9. Level 3: Viewpoints and Opinions
Third level of Communication
Also known as Evaluative Communication; give personal views
and opinions about a specific topic
Extremely comfortable with the other person in the
conversation; can agree to disagree
Use critical & creative thinking; pay attention to your body
language and tone; avoid cautionary language, sarcasm, and
nonverbal put-downs

10. Level 3: Viewpoints & Opinions
Examples
Opinion I love the King’s Speech. It is the
best movie ever made.
Viewpoint I’m not convinced that your
(Disagree) argument is well supported.
Viewpoint
(Agree) I agree with you!

11. Level 4: Personal Feelings
Fourth level of Communication
Also known as Gut-Level Communication;
share our emotions and feelings to another.
Should use emotional intelligence, self-
control, self awareness and empathy

12. Level 4: Personal Feelings Examples
Appreciation I deeply appreciate your thoughtfulness
and generosity in helping me earlier.
Frustration
I’m so frustrated with you!
Euphoria He called me! I’m so excited to see him
again!

13. Conversation Tips
Tone Listen Body General Practice
• Speak with • Put Yourself in Language • Start the conversation • Practice
respect your listener’s • Have open • Express sincere • Practice
• Keep your shoes body posture interest and make that • Practice
conversation • Be a good • Maintain person number 1!
simple listener meaningful • If you forget, say you
• Try clean eye contact forget.
humour • Use Open-ended
• Share a questions
personal story • Know when to close
• Repeat the your conversation
important stuff

14. How to End a Conversation
Keith, I got How not to
End a
to go. I’ll Conversation
see you.
Keith, it was a pleasure chatting
with you. I am running late for my
How to end a 8:00 p.m. appointment. Would you
Conversation like to meet for coffee for us to
continue our discussion?

15. How to End a Conversation:
Strategies
The Positive
The Summary/Plan The Excuse Call to Action
Comment
• Most frequently • Review of the • Use when other • Close with
used conversation conversation things or people something
ending strategy discussed demand your actionable
• Be sincere • Example: attention • Makes the
• Example: Jane, it Thanks for • Give the excuse conversation
was a pleasure explaining how and state the more valuable
meeting you in to join reason • Example: How
person. Toastmasters. I • Example: This is can I help you
will review the my first time with your
information and here, and I would goals?
let you know like to say hello
what I decide. to a few other
people.

16. Role Play

17. Your Feedback