This chapter discusses work teams and communication. It defines what a team is, compares teams to groups, and lists different types of teams such as problem-solving teams, self-managed work teams, project teams, cross-functional teams, and virtual teams. The chapter also covers communication, describing the communication process and types of communication including interpersonal, oral, written, and nonverbal. It concludes by discussing barriers to effective communication such as perceptual, emotional, language, and cultural barriers.

1. Understanding Work Teams and communicationCHAPTER #07:
Organizational Behavior
By: Mohammad Qasim AYAZ
Lecturer, Altaqwa institute of Management Sciences
Mohammadqasimayaz@gmail.com

2. This Chapter includes
• Defining team and teamwork.
• Why Have Teams Become So popular?
• Differences between groups and teams?
• Types of Team
• Problem solving teams,
• Self managed work teams
• Project Team.
• cross functional teams and
• virtual teams.
• Communication and functions of communication.
• The communication process.
• Types of Communication
• Interpersonal communication.
• Oral Communication.
• Written Communication.
• Nonverbal Communication.
• Barriers to effective communication.

3. Defining team and teamwork.
• A team is a group of people who collaborate on related tasks toward a common
goal.
• A group of people working toward a common purpose.
While!
• Teamwork involves a set of interdependent activities performed by individuals
who collaborate toward a common goal.
• Teamwork involves shared responsibility and collaboration toward a common
outcome.

4. Differences between groups and teams?
• A group is a collection of individuals who coordinate their individual efforts.
• On the other hand!
Team is a group of people who share a common team purpose and a number of
challenging goals.
Work Team Work Group
The leader acts as a facilitator. The leader dominates and controls the group.
The members have active participation in the
discussions and final outcome.
The leader is apparent and will conduct the
meeting.
The team members decide on the payments of
work
The leader usually assigns work to the
members.

5. Types of Team: Problem solving teams, Self managed work teams, cross functional teams and virtual teams.
Different Kinds of Teams
1. Problem solving teams- A group of individuals assembled to work on a project that involves resolving
one or more issues that have already arisen or to deal effectively with issues as they arise.
2. Self managed work teams- A self-organized small group of employees whose members determine, plan, and
manage their day-to-day activities and duties under no supervision.
3. Project teams: are created for a defined period of time to achieve a specific goal.
4. Cross-functional teams: combine people from different areas, such as marketing and engineering, to solve
a problem or achieve a goal.
5. Virtual teams: have members located in different places, often geographically dispersed, who come together
to achieve a specific purpose. Academic researchers often work on virtual teams with colleagues at other
institutions.
Benefits of Team
• When a team works well together as a unit they are able to accomplish more than the individual members
can do alone.
• Teamwork creates higher quality outcomes.

6. Communication and functions of communication.
• Communication is the process of exchanging information between two or more
parties.
• According to Koontz, “Communication is the transfer of information from a sender
to a receiver, with the information being understood by the receiver.”
Functions of communication:
1. Informing
2. Persuading:
3. Creating relationships
4. Helping in choice making.
5. Reducing misunderstanding
6. Solving troubles

7. Communication Process

8. Types of Communication: Interpersonal communication, Oral Communication,
Written Communication, Nonverbal Communication.
1. Interpersonal communication - we can define interpersonal communication as
communication between a small group of individuals, typically in a face-to-face
setting, where participants engage in a minimally restricted dialogue with each
other.
2. Oral communication is the process of expressing information or ideas by word
of mouth.
3. communication refers to messages that are transmitted to receivers in writing.
4. nonverbal communication is anything besides words, such as gestures, actions,
facial expressions, body language and other aspects of your physical appearance,
that, when seen, communicate something.

9. Barriers to effective communication
1. Perceptual Barriers: The most common problem faced these days is that of the
difference in opinion between two people.
2. Emotional Barriers: Another main barrier is the fear and mistrust that form the
roots of our emotional barrier which stop us from communicating effectively
with our co-workers.
3. Language Barriers: Language that describes what we would want to express
and communicate to others, may at times, serve as a barrier to them.
4. Cultural Barriers: The world is made up of diverse cultures. A cultural barrier
arises when two individuals in an organization belong to different religions,
states or countries.