The presentation outlines an internship at SDB Bank PLC, detailing the organization's background, product offerings, and activities performed by the intern. Key learnings include problem-solving, teamwork, and communication skills, while challenges encompassed system access and managing workload. Recommendations emphasize improving competitiveness, customer retention strategies, employee training, and effective time management.

1. PRESENTATION ON
INTERNSHIP
TRAINING
Mr. Wickramarajasingam Parasuraman
BAD 12168

2. CONTENTS
 Introduction
 Background of the organization
 Products and services
 Activities performed
 Lessons learned
 Challenges and overcomes
 Conclusions and recommendation
 Reference

3. INTRODUCTION
This presentation is prepared for the internship program
consisting of information about the organization and major
activities performed by the student in his internship period in
SDB Bank Plc.
 Apply what is being learned.
 Expand upon our professional skills.
 Gain clarity in our academic and career directions.
 Enhance communication, interpersonal and public relation skills.

4. VISION MISSION
“SDB PLC will be the apex bank
of the co-operative sector and a
leading partner of national
development with a global
focus.”
“By providing high quality innovative and
competitive financial products and services,
offered through the best customer friendly
channels, assisted by cutting edge technologies,
with a team of diverse talents working in
synergy to provide a total solution to our stake
holders and operating in a culture of learning
and continuous value creation, we strive to
become the most responsible financial
institution in Sri Lanka.”

5. BACKGROUND OF THE
ORGANIZATION
 Established in 1997 with an initial capital of LKR 123 million.
 Committed to strengthen the rural economy and uplift the
cooperative sector of the country.
 All the staffs have equal responsibilities but authorities are centralized
in the top level staff in the bank
 SDB has introduce a variety of banking products and services with a
vast coverage of customers, from new born babies to all categories of
senior citizens.

6. ORGANIZATIONAL
STRUCTURE
Manager
SDB Jaffna
Assistant Manager
Trainee
Recovery Savings Pawning
CounterLoan

7. PRODUCTS & SERVICES
 Savings products and fixed deposits
 Credit Products
 Leasing
 Pawning
 Foreign currency services
 SDB Debit Card.

8. PRODUCTS & SERVICES
Savings products and fixed deposits
 Lakdaru
 SDB Uththamavi
 SDB Dayada
 Jawaya
 Upahara
 SDB Ayojana
 Dashaka Savings Scheme
 Standard Savings Scheme

9. PRODUCTS & SERVICES
 Credit Products
 SDB Personal Loan
 Upahara Loan Scheme
 Uththamachara Loan Scheme
 SME Plus
 Foreign currency transaction – Western Union
 Pawning
 SDB Leasing

10. ACTIVITIES PERFORMED
 At personal banking unit
 Visiting Schools and other institutions to promote account
openings.
 Collection periodical deposits.
 Daily collection of deposits from business centers in Point Pedro.
 Account maintenance.
 At the counter
 Counter starting.
 Deposits and withdrawals.
 Concluding counter and balancing.

11. ACTIVITIES PERFORMED
 At loan division
 Recovery programmes.
 Helping organizations to get loans; promotion.
 At customer inquires
 Solving customer’s minor problems.
 Helping customers to find solution from respective employees.
 At pawning division
 Maintaining assets.

12. LESSONS LEARNED
 Problem solving skills
 Missing documents and correct errors
 Computer literacy in banking
 Green screen system
 Team work.
 Punctual for works and allocation load of work within the team
and collaborating.

13. LESSONS LEARNED
 Communication and interpersonal skills
 With customers, superiors and loan customers
 Stress management skill
 Work load, loan recovery and attaining targets
 Influencing skill
 Leading and inspiring other people more effectively.

14. CHALLENGES AND
OVERCOMES
 System access
 Sudden internal audits
 Loan installment errors and nonpayment
 Manage too many works simultaneously

15. CONCLUSIONS
 Happy works environment of a progressive financial institution.
 The main objective of the internship program is to gain
experience through applying theoretical knowledge gained to
practical scenarios.
 My internship program at SDB Bank PLC for 450 Hours starting
from 20th February of 2017 to 21st of April 2017.
 I feel satisfied with my internship programme since it is the first
work environment which was difficult to manage and created a
perspective of handling any other work environments.

16. RECOMMENDATION
 The bank has to be competent enough to compete with others.
 The bank has to develop new strategies to attract and retain the
customers.
 The bank should be able to utilize these employees at appropriate
way to take out the bank’s output.
 A particular division has to be assigned to identify and fulfill the
human resources immediate issues and needs.

17. RECOMMENDATION
 Must be quick in adopting new technology in comparison to its rivals
and on time training has to be provided to each and every staff.
 The extra work hours have to be restricted and time management has
to be improved.
 Employees should avoid unwanted talks and gossips and should
behave like matured.
 Employees should be trained with each and every section of the bank.

18. REFERENCE
 Journey Onwards, Annual Report 2014, SANASA Development Bank
PLC.
 SANASA Development Bank PLC. 2016. [ONLINE] Available at:
http://www.sdb.lk/ [Accessed 19 April 2016].

19. THANK
YOU