Saman Rijal completed an internship at Nepal Bank Ltd, the oldest bank in Nepal. During the internship, Saman assisted in several departments including customer service, loans, remittances, clearing, pensions, and cash. Saman learned skills like using computers, communication, photocopying, printing checks and statements, and being analytical. Saman also learned attitudes of discipline, teamwork, and time management. Some key observations included frequent account inquiries, issues with account openings, the importance of knowing customers, technical errors, and interest rate questions. Saman provided feedback to the organization about introducing new products, focusing on marketing, expanding services and technology, and providing job rotations. Feedback for the college was to have

1. PRESENTATION ON INTERNSHIP AT
NEPAL BANK LTD
Saman Rijal
BBA-BI Annuity
APEX College

2. Nepal Bank: Introduction
 A Class institution licensed by NRB.
 Oldest bank of Nepal .
 Established in 1994 B.S.
 Total number of branches 118
 Shareholder composition
 Vision: “PIONEER BANK WITH COMPLETE BANKING
SOLUTION”
Government of Nepal General Public
38.6% 62.4%

3. Activities Performed
Customer Service Department
 Balance enquiry
 Account opening
 Account closing
 Photocopy
 Issue of checkbook
 Helps to the customer
 Printing of Bank statement
Loan Department
 Checking the form of loan application
of customers
 Counselling the customers

4. Activities Performed…..
Remittance Department
 Helped in remittance payment by
using the concerned software
according the RAD digit.
 Helped in Account enquiry and
preparing the statement.
 Observed in preparing demand draft
and fund transfer.
 Observed foreign currency
exchange(purchase and sell)
 Learned to keep records of various
drafts.
Clearing Department
 Helped to give OBC
number to the cheques and
enter it into the computer.

5. Activities performed…….
Pension Department
 Helped to issue of pension
amount to the customer
 Helped to renew the
pension form i.e. patta
 Helped to keep record of
daily distributed pension
Cash Department
 Helped to issue of cash by bank’s
software with help of customer’s
cheque slip
 Helped to deposits the amount in the
respective account by bank’s software
with the help of deposit voucher

6. Skills & Attitudes Learnt
Skills
 Computer Skills
 Communication skills
 Photocopy skills
 Printing of cheques & bank’s
statement skills
 Analytical skills
Attitudes
 Discipline
 Teamwork
 Time management

7. Key Observations
 Frequent ABBS enquiry
 Account opening problem
 Importance of KYC
 Frequent technical errors
 Interest rate enquiry
 Collective Bargaining

8. Feedbacks to Organization
 Introducing innovative products
 Focus on marketing
 Focus on various customer groups
 Expansion of services
 Expansion of technology
 Provision of job rotation

9. Feedbacks to College
 The college could had simultaneous feedback sessions
with the student about their performance as an intern in the
related organization

10. Thank You