Summer Internship Report 2019

State Bank of India Page 1
MEDI-CAPS UNIVERSITY
INDORE
SUMMER INTERNSHIP TRAINING UNDERTAKEN AT
TITLE ”
“SATE BANK OF INDIA”
Submitted as Partial Fulfillment for
Degree of Master of Business Administration to
Medi-Caps University, Indore
(2019-2020)
SUBMITTED TO:- SUBMITTED BY :-
Mayank Mulchandani
MS18MS501111
Dr.Anupama Pardeshi
Assistant Professor
Department of Management Studies
and Commerce
Medi-caps University, Indore

Preface 3
Certification by the Supervisor 4
Declaration 5
Acknowledgement 6
Introduction 7-18
1.1 Company Profile
1.2 Objectives of Study
Literature Review 19-20
Learning„s from the study 21-24
Limitation of the Study 25-26
Conclusion 27-29
References 30-33
Appendix 34-40
Index

PREFACE
In today‟s fastest growing world theoretical as well as practical
knowledge both are very important. Theoretical knowledge can be
gained in educational institutions but for practical knowledge
training is required, training acquaints the employees in real
situation of the work and helps him in the faultless accomplishment
of the work.
I have done internship in SATE BANK OF INDIA in Finance and
it was a wonderful experience that motivates me and guide me in
every aspect of personal life as well as professional life.
My internship at SATE BANK OF INDIA was a great exposure to
the corporate world also. After going through my summer training,
I had a first experience of how to work in a challenging
environment and how a Bank as well as Finance department
functions. Every day I had learnt something new from the
organization.
I got know how to fulfil tasks that are relevant to your desired
career path and sharpening the skills that you already possess. I
learned some basics of finance such as NEFT, RTGS, Balance
sheet as per company act, understanding of Loan Process, CKYC,
Signature Upload.
This internship report is based on 8 Week internship program that I
had successfully completed in the SATE BANK OF INDIA under
Credit Division as requirement of my MBA program, Medi-caps
University Indore.

Certificate by the Supervisor

DECLARATION
I do hereby declare that the internship report on “Banking and finance
: Sate Bank of India” is a presentation of my original work. Wherever
contributions of others are involved, every effort is made to indicate
this clearly, with due reference to the literature, and acknowledgement
of collaborative research and discussions. The work was done under
the guidance of Mr. Prakash Kumar Shukla, Branch Head, Sate Bank
of India:- MG Road Branch.
Name: Mayank Mulchandani
Programme : MBA (2019-20)
Branch: Management
Section – B
Mayank Mulchandani
{ MS18MS501111 }

ACKNOWLEDGEMENT
The internship opportunity I had with Sate Bank of India was a great
chance for learning and professional development. Therefore, I consider
myself as a very lucky individual as I was provided with an opportunity to
be a part of it. I am also grateful for having a chance to meet so many
wonderful people and professionals who led me though this internship
period.
Bearing in mind previous I am using this opportunity to express my
deepest gratitude and special thanks to the Branch Head of Sate Bank of
India who in spite of being extraordinarily busy with his duties, took time
out to hear, guide and keep me on the correct path and allowing me to
carry out my project at their esteemed organization and extending during
the training. I would also like to thank Sate Bank of India Staff for their
wonderful support & inspirable guiding.
I perceive this opportunity as a big milestone in my career development. I
will strive to use gained skills and knowledge in the best possible way, and
I will continue to work on their improvement, in order to attain desired
career objectives. Hope to continue cooperation with all of you in the
future, sincerely.
Name: Mayank Mulchandani
Place:Indore

Company Profile

Sate Bank of India is an Indian multinational, Public Sector banking
and financial services company. SBI is one of India‟s major banks
and is an industry leader in terms of size, business sector promotion
and initiatives for the progress and economic enhancement of the
Indian economy.
SBI is entering into many new businesses with strategic tie ups –
Pension Funds, General Insurance, Custodial Services, Private Equity,
Mobile Banking, Point of Sale Merchant Acquisition, Advisory
Services, organized items and so on – every one of these activities
having a massive potential for development . SBI is moving forward
with forefront innovation and imaginative new saving money models,
to strengthen its presence and widen its client base. The bouquet of
services provided by SBI includes Personal Banking, International,
Banking, Agriculture / Rural and Corporate Banking, SME,
Government Business and Domestic Treasury. SBI is a universally
acknowledged regional banking giant and has 20% market share in
deposits and loans among Indian commercial banks.
As on 31.03.2015 revenue earned by SBI was Rs. 2.573 trillion and
Net Income was Rs. 175.2 billion. By the end of December 2013, SBI
had assets worth US$388 billion and 17,000 branches, including 190
foreign offices, making it the largest banking and financial services
company in India by assets.SBI has acquired local banks as part of
rescue efforts. Bank of Bihar was acquired in 1969 along with its 28
branches. Krishnaram Baldeo Bank was acquired in 1975 and the
Bank of Cochin in Kerala was acquired in 1985 along with its 120
branches. SBI share is listed in NSE stock market by the symbol of
SBIN

Study the company management, company profile, ownership,Board
of Directors and Organization Structure of SBI
COMPANY PROFILE OF SBI, NSE, INDIA
Date of Incorporation :- 31-Dec-1955
Date of Listing :- 03-Nov-1994
Management
Rajnish Kumar:- Chairman
Sanjiv Malhotra :- Director
Basant Seth :- Director
Bhaskar Pramanik :- Director
Rajiv Kumar :- Director
Pravin Hari Kutumbe :- Director

Rajnish Kumar :- Managing Director
P K Gupta :- Managing Director
Dinesh Kumar Khara :- Managing Director
B Sriram :- Managing Director
Chandan Sinha :- Nominee Director
Pushpendra Rai :- Nominee Director
Girish K Ahuja :- Nominee Director
Registered Office Address
State Bank Bhavan ,Corporate Centre, Madame Cama Road ,
Nariman Point,,400021,Mumbai,Maharashtra,India
Website
http://www.sbi.co.in

State Bank of India (SBI Bank) history
The State Bank of India (SBI Bank) was established in 1806, in
Kolkata. Three years after that, it acquired its charter and was re-
designed as Bank of Bengal in 1809. It was the very first joint-stock
bank of India, which the Bengal Government sponsored. Apart from
Bank of Bengal, the Bank of Madras and the Bank of Bombay was
also part of this joint stock and remained at the centre of the modern
banking.
Initially, all three banks were Anglo-Indian creations and they came
into play due to the following three reasons-
 Lack of modernization of the Indian economy due to several
arbitrary reasons
 Local European commerce needs and requirements
 Compulsions imperial finance
The transformation or evolution of the State Bank of India came about
due to the ideas adopted from the same movements happening in
England and Europe. Another reason that contributed to this evolution
was the changes and modifications in the local trading environment,
along with India‟s economic relationships with that of Europe and the
global economic structure.

The current position of the State Bank of
India (SBI Bank)
The State Bank of India is a giant in its own right, and there are
several reasons that contribute to that. It is the oldest bank in the
country currently if you go by the size of its balance sheet.
Additionally, its market capitalization, hundreds of bank branches and
the number of profits are helping it give stiff competition to other
private sector banks in the country.
Presently, the bank is getting into a couple of new business with
strategic tie-ups, which have quite a large growth potential. Some of
these tie-ups are General Insurance, Pension Funds, Private Equity,
Custodial Services, Mobile Banking, Structured Products, Advisory
Services, and Point of Sale Merchant Acquisition etc.
Additionally, it is concentrating on wholesale banking capacities and
the top end of the market, in order to offer India‟s corporate sector
with numerous services and products.
Gaining entry in the field of derivative instruments and structured
products along with the consolidation of the global treasury
operations is also something they are focusing on now.
As of now, the State Bank of India is the biggest arranger responsible
for external commercial borrowings in the country and is the biggest
provider of infrastructure debt. In addition, it is the sole Indian bank
to be a part of the Fortune 500 list.
Apart from banking, State Bank of India was also associated with
non-profit ventures since 1973, such as Community Services
Banking. In such cases, administrative offices and branches all over
the country sponsor and take part in a huge number of social causes
and welfare activities.
Additionally, they had also launched three digital banking facilities, in
order to make financial transaction an easier affair for their customers.

Two of the digital banking facilities specialize in providing their
services at the customers‟ doorstep by utilizing the method of TAB
banking (One for housing loan applicants and the other for customers
looking to open a savings account).
The third banking facility specializes in the KYC process (Know
Your Customer). The other services, which are offered by the State
Bank of India, are the following-
 Personal Banking
 Rural/ Agriculture
 Small and Medium Enterprise (SME)
 Domestic Treasury
 NRI Services
 International Banking
 Corporate Banking
 Government Business

LOAN PROCESS

State Bank of India
VISION
“To be the most trusted and
preferred Finance Service Provider
Worldwide”
My SBI
My Customer first
First in customer satisfaction
MISSION
We will be prompt, polite & proactive with our
Customer
We will speak the language of young India
We will go beyond the call of duty to make our
customers feel valued.
We will be of service even in the remotest part
of our country.
We will create Product & Service that help our
Customer achieve their goals.

Organisational Structure of SBI

OBJECTIVE
OF
INTERNSHIP

To learn the functioning of an financial
institution.
 Customer satisfaction with the service provided
by the bank.
 Learn the regulations related to lending policies
of the firm.
 Learn to work in the various divisions of the
bank/institution.
Learn to work with bank customers and explain
the account options available at the bank .
Consumer awareness about the products and
services provided by SATE BANK OF INDIA

Literature
Review

 Suoranta and Mattila indicated that mobile banking is
among the most recent financial channel today.
Several authors have further identified the benefits of
mobile banking in terms of ubiquity coverage,
flexibility, interactivity, and with greater accessibility
compared to conventional banking channels such as
Automated Teller Machine (ATM), and non-mobile
banking (Sim, G.W.H., K.B., & V.H., 2011).
 In the UK, mobile banking is considered to be one of
the most value-added and important mobile services
available (Kelly, 2003). However, the adoption rate is
yet to be determined. The study examined both
innovative attributes and customers„ perceived risk in
order to understand customers„ behavior and
motivation toward this innovation. The findings were
found to be helpful to the bankers.
 A Study conducted by Uppal R.K. (Uppal, Feb. 2008)
studies the extent of mobile banking in Indian
banking industry during 2000-2007. The study
concludes that among all e-channels, ATM is the most
effective while mobile banking does not hold a strong
position in public and old private sector but in new
private sector banks and foreign banks m-banking is

good enough with nearly 50 pc average branches
providing m-banking services. M-banking customers
are also the highest in e-banks which have positive
impact on net profits and business per employee of
these banks. Among all, foreign banks are on the top
position followed by new private sector banks in
providing m-banking services and their efficiency is
also much higher as compared to other groups. The
study also suggests some strategies to improve m-
banking services.
 A study conducted by Tiwari B. and Herstatt (2006)
examine the installation of mobile banking and mobile
financial services provided in Germany and other
countries. 50 banks worldwide have been selected,
half of them from Germany during May/June, 2005.
From Indian banks, Bank of Punjab, HDFC, ICIC are
dominating, providing mobile-financial services to
their customers. The study explains different
ways/methods to provide mobile- services that contain
technical part with some case studies.
 According to Mishra A. K. (Mishra, 2004)1 examined
the reasons for the satisfaction of the customers with
 the services rendered by the Urban Cooperative Banks.
The author described that, urban cooperative banks are

operating in a more competitive environment and
therefore, the need to take care of customer
requirements has become more important. The
branches of UCBs must cater to the betterment of the
customers. They should also improvise on their own
image, customer satisfaction and their profits. The
time norms for specific business transactions should
be displayed prominently in the banking hall so that it
attracts the customers„ attention. In the ultimate
analysis, what is necessary for improving customer
services is the active participation of employees at all
levels in the bank functions. The author also raised
some points which can be a plus point for UCBs to
impress & attract their customers. These points are:
effective board of management, efficient
employees/staff, cordial personalised services, proper
guidance, provision of loan facilities, good systems,
computer systems, prompt services, good work
culture, convenient timings, proper clearing services
for outstation cheques and demand drafts, split hour
facilities, Sunday working day, discounting facilities
for outstation cheques, and good location of the bank.

Learning’s
From the Study

Following are the key learning‟s during SIP
 Process of cheque clearing in canara bank.
 Learn Banking structure Regulation & system.
 Marketing canara banks products and generating leads.
 Effective communication is route of any successful organization
observing people in profession made me realize how corporate
world functions.
 Voucher verification.
 Convincing the customers.
 Filling forms.
 How to deal with the queries of the customer
 Learn about filling various register maintain by bank like
clearing cheques of other bank branches that is outward register,
receiving the return cheques by other bank branches i.e., inward
register, the customer committee meeting register, demand draft
register, fixed deposit register and various register.
 Learn about opening locker and various other daily activity like
depositing cash, withdrawal, clearing cheques, creating demand
draft, receiving money from cheque, sending money to the chest
etc
 Aadhar verification
 Yono sbi app registrations

Limitation of the
study

There were some problems while I have undergone the internship
program. A wholehearted effort was applied to conduct the internship
program and to bring a reliable and fruitful result. In spite of having
the wholehearted effort, there exits some limitations, which acted as
barrier.
The limitations were –
 The study was limited only to the SATE BANK OF INDIA,MG
Road ,Branch.
 Another Problem was time constraints. The duration of my
internship Program was only 60 Days. But this time is not
enough for a complete and fruitful study.
 The Bank was a busy one having heavy rush of people, whom
officers need to deal with. So allocation of work was a barrier.
 Lack of Human Resources.
 Lack of Management of Resources.

Suggestions
&
Conclusion

While doing my internship program I came to a conclusion that
this training helped me in getting thorough knowledge about the
products of bank and they compete with other banks and how
they are applying different market strategies to attract customers
and making them satisfied . The bank should also try to
increase the use of technology like mobile and net banking
among its customers. The bank should pay more attention on
giving updates and should increase the level of service
providing because the competitors of SBI are better in this area
Suggestions
 Though most of people consider SBI faster than other banks
but private sector banks which are new are also in
competition.
 SBI needs to increase its performance in the matter of
cooperativeness
 Many ATM card holders complain that ATM Centre of kadi
branch often remains out of order so they have to face
problems, so SBI should take care of that.
 SBI needs to educate its customer about its services. AWARE

 SBI needs to advertise more about its services.
 When all the A/C holders will be knowing the facility (ABB)
then more people will use it as there is a magical word
‗FREE„ accompanying the facility.
 Though only 20% people feel that they are non cooperative
but SBI needs to take care that the number should not
increase as private sector banks are penetrating sharply.
 Many people say that the process of solving problems is too
slow. Younger players (Pvt. Banks) are fast in this matter so SBI
needs to fasten its services.
 Private sector banks have forayed in KADI for that SBI
needs to be ready to face stiff competition.

References

Ageing SBI must keep pace with “Younger
Bankers”
The State Bank of India (SBI) is facing a peculiar
problem. Young people are no longer keen to have
transactions with this „ageing bank‟
This was admitted by SBI chairman O P Bhatt, who
underscored the need for reinventing to keep pace with
the changing times. According to Mr. Bhatt, the trust of
the Indian customers on „ageing bank‟ is eroding.
Customers prefer „Younger‟ banks. Therefore, efforts
should be made to win back the trust of the people by
providing improved and quality services.
Books:-
Bell, B. &. (2012). Business Research Methods.
Delhi: Oxford University Press. Cooper, S. &.
(2013). Business Research Methods. Delhi: Tata
MCGrawhill.
Shekaran, U. (2012). Research methods for Business.
Delhi: Willey .
Zikmund, B. C. (2012). Business Research Methods.
Delhi: Cenegage Learning.
Websites:
 www.sbi.co.in
Magazine:
 Banking Finance Journal

Appendix

Cash Balance Book

Check List

Summer Internship Report 2019

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