Presentation on Internship at Nabil Bank
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The document summarizes Chhitiz Shrestha's internship presentation at Nabil Bank. It outlines Nabil Bank's mission, values, major customers and markets, products and services, organizational structure, performance, activities performed, skills learned, feedback for the organization, and feedback for the university. The presentation covered all aspects of Nabil Bank and Chhitiz's internship experience.
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Presentation on Internship at Nabil Bank
- 1. PRESENTATION ON INTERNSHIP AT NABIL BANK Chhitiz Shrestha BBA-BI 7th semester Ace Institute of management
- 2. Nabil Bank Mission : The Bank’s mission is to be the “Bank of 1st Choice” in Nepal. The guiding Philosophy of Nabil Bank is “keeping our customer at the core of everything we do is the corner stone of our success”
- 3. Nabil Bank Values: C stands for Customer Focused R for Result Oriented I for Innovative S for Synergistic P for Professional
- 4. Major Markets and Customers (Kaushaltar Branch) Nepal Telecom SAARC Tuberculosis and HIV Centre Bhakatapur Municipality Sano Thimi Water Supply (Khane Pani) General Public Mid-level Families Students Workers Abroad (remittance) Medium Level Businesses
- 5. Products and services Lending products Corporate banking Infrastructure and Project Financing SME Banking Microfinance Retail Lending
- 6. Products and services Deposit Products Normal Saving Nabil Lok Bachat Nabil Bachat Nabil Bal Bachat Nabil Nari Bachat Nabil Edu Save Nabil Jestha Bachat and Nabil Jestha Muddati Fixed Deposits Call deposits
- 7. Products and services Card Products MasterCard International cards Nabil Visa and MasterCard Rupee Credit Cards Nabil Installment Nabil Visa debit/Prepaid Cards Remittance Western Union Nabil Remit Demand Draft and SWIFT Transfers
- 8. Products and services Bancassurance Other products and services Nabil M-Banking Any Branch Banking Services (ABBS) Extended Banking Hours Internet Banking Privilege lounge E – Secure Service
- 10. Financial Structure Share capital Share Ownership
- 12. Organizational Performance Liquidity Assets, Deposits & Shareholders Funds
- 13. Organizational Performance Number of Offices and ATM’s
- 14. Organizational Performance Human Resource 2010/2011 2011/2012
- 15. Activities Performed Account Opening Personal Account / Joint Account Partnership or Sole proprietorship firm Company Account Minor account Deposits Account Closing Check book Operations
- 17. Activities Performed Card Operations Update and modifying Customer Information Finacle Operations Internet Banking Operations Remittance Other Activities Transferring phone calls Provide information about Nabil products
- 19. Problem Solved ATM usage instructions Aiding in ATM replenishing Taking on Customer Service Department Correcting customers Forms Cash Counting Clearing Function Fixed Photocopy Machine
- 20. Key Observation Frequent ABBS enquiry Account opening hassles Importance of KYC Interest rate enquiry Frequent technical errors Necessary documents for account opening Bancassurance usage Collective Bargaining (Association of Nabil Bank Staff) Peak period for banking
- 21. Key Skills and Attitudes Learnt Skills Computing Skills Communication Skills Listening Skills Analytical Skills Attitudes Discipline Teamwork Time Management Dressing Sense Resilience
- 22. Feedbacks to Organization SWOT Analysis Pioneer in BankingTrust of People Modified Products Better use of IT New Industries & customers in the market Less Authority to BM leading to lengthy decision making process Political Instability High Competition Rigid Lending Policies High Employee Turnover Low Marketing Wide Network Dedicated & Experienced Manpower Wide Array of Products Higher HR Cost
- 23. Feedback to Organization Introducing innovative Products Enhancing new Investments Focusing on marketing Focusing on various customer groups Maintaining long term partnerships Expansion of Locker Facilities More emphasis to CSD Delegation of Authority to Branch Managers
- 24. Feedback to College/University It would have helped the students if the college had counseled us for identifying the area for internship The college could have eased the pressure on the students by reducing the number of assignments and classes on the time of internship The college could also have had simultaneous feedback sessions with the students about their performance as an intern in the related organization
- 25. Feedback to College/University It would also have been fruitful if our academic coordinator would have gotten to know our internship supervisor in advance to develop a healthy mutual relationship The format of the report to be prepared after the internship period was only given a week in advance. If it was provided earlier, the students could have collected information and organized it in a proper mold.