The document provides background information on the IT industry and the history of IT in Nepal. It defines IT as anything related to computing technologies, networks, hardware, software, the internet, and people who work with these technologies. It notes that many companies now have IT departments. It then discusses the history of IT in Nepal, noting that the government has identified IT and BPO as a priority export sector. It mentions that an IT park is being established in Banepa to promote the industry.

1. ACTIVITIES OF BUSINESS DEVELOPMENT
DEPARTMENT OF
F1SOFT INTERNATIONAL
An Internship Report
Submitted By:
Pratiksha Khanal
BBA 8th Semester (Marketing Group)
Nepal Commerce Campus
TU Registration No: 14391/14
TU Exam Roll No: 7-2-25-1182-2014
Submitted To:
Office of Dean
Faculty of Management
Tribhuvan University
In Partial Fulfillment of the Requirement for the Degree of
Bachelor of Business Administration (BBA)
Minbhawan, Kathmandu
October 2018

2. ii
APPROVAL SHEET
This is to certify that the Internship Report
Submitted by:
Pratiksha Khanal
Exam Roll No.: 14391/14
T.U. Registration No.: 7-2-25-1182-2014
Entitled
ACTIVITIES OF BUSINESS DEVELOPMENT DEPARTMENT
OF F1SOFT INTERNATIONAL
Has been prepared as approved by this campus. This Internship Report is
forwarded for examination.
-----------------------------------
Asso. Prof. Dr. Prakash Neupane
Director Nepal
Commerce Campus
BBA Program

3. iii
DECLARATION
I hereby declare that the internship report prepared by me entitled “Business
Development Department of f1soft International” is my own original work under
the supervision of respected teacher Mr.Bharat Rai and any other assistance that I
received while preparing this report is fully acknowledged and disclosed in the report.
This report has been prepared under the prescribed format for the purpose of partial
fulfillment of the requirements for the degree of Bachelor of Business Administration
(BBA) under the Faculty of Management, Tribhuvan University and have not been used
for other purposes. I alone am responsible for any deficiencies that may have remained
in this report.
Date: September, 2018 Signature:
Name: Pratiksha Khanal

4. iv
CERTIFICATE FROM THE SUPERVISOR
This is to certify that the Internship Report entitled “Business Development
Department of f1soft International” is an academic work done by “Pratiksha Khanal”
submitted in the partial fulfillment of the requirements for the degree of Bachelor of
Business Administration at Faculty of Management, Tribhuvan University under my
guidance and supervision. To the best of my knowledge, the information presented by
her in the internship report has not been submitted earlier.
Signature of the Supervisor
Name: Bharat Rai
Designation: Assistant Campus Chief
Date:

5. v
INTERNSHIP COMPLETION LETTER

6. vi
ACKNOWLEDGEMENTS
This dissertation would not have been possible without the guidance and the help of
several individuals who in one way or another contributed and extended their valuable
assistance in the preparation and completion of this study.
I am greatly obliged to thank and express gratitude to Nepal Commerce Campus and
Tribhuwan University for including internship program as six credit hours course which
has provided an opportunity to gain practical working experience in the organization.
My sincere gratitude to Ms. Goonja Shrestha, Human Resource Manager for giving me
an opportunity to do my internship in the Business Development Department of this
organization, F1soft International. I am thankful to Ms.Yudina Poudel, Marcomm
Executive, Ms.Yashmin Gautam, Business Development Executive and Mr.Rushant
Shrestha, Business Development Executive for devoting time from their busy schedule
and explaining how work is being done in Business Development and Promotion
department and assigning me with various tasks during these 8 weeks of internship
period.
The internship opportunity I had with F1soft International was a great chance for
learning and professional development. I am also thankful for having a chance to meet
so many delightful people and professionals who led me through this internship period.
I would also like to extend special thanks to the entire staff of Bank of Kathmandu,
Naxal for their full co-operation, guidance and support during my internship.
I would like to express my deep gratitude and special thanks to my supervisor Mr.Nirvik
Poudyal and Ms.Sadichya Pandey for their valuable instructions and guidance during
the Internship program.
We always believe that no work is complete without support and inspection. All those
unnamed inspires who encouraged me during my internship must be credited with
whatever merits this will achieve. I perceive this opportunity as a big milestone in my
career development. I will strive to use skills and knowledge in the best possible way
which I gained by working in BOK and F1soft International.
Sincerely,
Pratiksha Khanal

7. vii
ABBREVIATIONS
a/c: Account
App: Application
ASBA: Applications Supported by Blocked Amount
ATM: Automated Teller Machine
BD: Business Development
BDD: Business Development Department
BOK: Bank of Kathmandu
EFTPOS: Electronic Fund Transfer at Point Of Sale
HR: Human Resource
IPS: Interbank Payment System
IT: Information Technology
NCC: National Computer Center

8. viii
Table of Contents
APPROVAL SHEET....................................................................................................II
DECLARATION........................................................................................................ III
CERTIFICATE FROM THE SUPERVISOR...........................................................IV
INTERNSHIP COMPLETION LETTER ..................................................................V
ACKNOWLEDGEMENTS.........................................................................................VI
ABBREVIATIONS...................................................................................................VII
CHAPTER I..................................................................................................................1
INTRODUCTION........................................................................................................1
1.1 Background of the Report.....................................................................................1
1.2 Objectives of the study...........................................................................................2
1.3 Methodology:..........................................................................................................3
1.3.1 Organization selection.......................................................................................3
1.3.2 Placement ..........................................................................................................4
1.3.3 Duration.............................................................................................................4
1.3.4 Activities Performed .........................................................................................4
1.3.5 Limitations ........................................................................................................5
CHAPTER II................................................................................................................6
INTRODUCTION OF INFORMATION TECHNOLOGY INDUSTRY ..............6
2.1 Meaning of IT Industry .........................................................................................6
2.2 History IT in Nepal ................................................................................................6
2.3 Current scenario of IT in Nepal ...........................................................................7
2.4 Introduction to Mobile Banking .........................................................................10
2.5 Mobile Banking in Nepal.....................................................................................10
CHAPTER III ............................................................................................................13

9. ix
INTRODUCTION OF F1SOFT INTERNATIONAL............................................13
3.1 F1soft international..............................................................................................13
3.2 Organizational structure .....................................................................................15
CHAPTER IV.............................................................................................................20
ANALYSIS OF ACTIVITIES DONE/PROBLEM SOLVED ...............................20
4.1. Activities Performed ...........................................................................................20
4.2. Problems Solved..................................................................................................22
4.3. SWOT Analysis ...................................................................................................23
CHAPTER V ..............................................................................................................26
CONCLUSION AND LESSON LEARNT ..............................................................26
5.1 Conclusion ............................................................................................................26
5.2. Lessons Learnt ....................................................................................................27
5.3 Recommendations ................................................................................................28
REFERENCES...........................................................................................................30

10. 1
CHAPTER I
INTRODUCTION
1.1 Background of the Report
Being the student of Bachelor in Business Administration (BBA), having interest in
business development and promotion, it is interns’ honor to be the part of internship
program under this curriculum, which has helped in acquiring the practical knowledge
of general business development. Internship provides real world experience to those
looking to explore or gain the relevant knowledge and skill required to enter into a
particular career field. Internship are relatively short term in nature with the primary
focus on getting some on the job training and taking what’s learned in the classroom
and applying it to the real world.
The general purpose of internship program is to fulfill the requirement of the BBA
program designed by the Tribhuvan University (TU.). With the increasing demand of
the Management studies, T.U. has gradually prepared an innovative course in order to
produce competent professionals with the changing demands of corporate world since
2002 A.D.
It is a comprehensive four-year bachelor degree program course with 120 credit hours.
The program is further divided into eight semesters (two semesters in each year). It is
committed in imparting the students with practical knowledge. It aims to prepare
students to become competent, confident, skilled and socially-responsive professional
who can effectively support managerial, entrepreneurial and leadership role in business
and other social organizations.
The internship program is a practical of all the subjects learned in the classroom. The
main objective of the internship is to help students understand the real working
environment as well as to apply the knowledge they have gained in the classroom into
the real business practices. The internship enables the students to be acquainted with
the practical aspect of the Nepalese business environment. This program also helps to
know how the organization as a whole operates and also how communication takes
place and how activities are coordinated in the corporate world. Thus, the internship
program can be regarded as a fruitful opportunity for the students of BBA to be familiar
with corporate work of Nepal.
The internship is an eight week program designed to provide students an opportunity
for meaningful career- related experience in a real organization setting before they

11. 2
graduate. . It gives the students at opportunity to practices and expands their skills and
knowledge learned in the class room in substantive work situation on the organizations
problems. This internship provides an opportunity to learn in the real work situation
and an experience which can helps to achieve goals.
This report is mainly focused with the internship activities and overall overview of the
subject matter that are being carried out by the intern at F1soft International for the
promotion of its product in Bank Of Kathmandu (BOKsmart) during the period of 8
weeks from 18th May 2018 to 18th July 2018. F1Soft International Pvt. Ltd. is a
company working in the field of software development and IT services since 2004
(2018). After the completion of internship, the students are required to prepare a project
report on a topic relevant to the work they were assigned during the internship. The
main objective of the study is to understand and analyze the business development
activities and promotional campaigns of F1soft International.
1.2 Objectives of the study
The basic purpose of internship is making the student practicable and professional, gain
insights into career opportunities through interaction, observation and work experience
in the organization. The internship program will help the students to become competent,
confident and skilled professional in the near future such that strengthening their
managerial, entrepreneurial and leadership capabilities in today’s organizations and
help in broad understanding of professionalism, integrity and business responsiveness.
The major objective of the internship program can be listed as: The basic purpose of
internship is making the student practicable and professional, gain insights into career
opportunities through interaction, observation and work experience in the organization.
The internship program will help the students to become competent, confident and
skilled professional in the near future such that strengthening their managerial,
entrepreneurial and leadership capabilities in today’s organizations and help in broad
understanding of professionalism, integrity and business responsiveness.
The major objective of the internship program can be listed as:
 To understand the working culture/real life working practice of F1soft International
along with its clients (Bank of Kathmandu).

12. 3
 To analyze the practical implication of the theoretical insights gained during the
BBA program and understand how theoretical knowledge differs from the practical
life work environment.
 To understand the real complexity and unforeseen problems and opportunities on
the job. To be familiar with the promotional activities.
 To know how organization maintains its relations with its clients.
 To know how the mobile applications work (BOK smart).
 To gain ideas from the experienced people working for the promotional programs.
 To understand the challenges faced during the interaction with the customers and
clients.
1.3 Methodology:
The preparation of this internship report needed certain information, qualitative and
quantitative data. Therefore, a systematic approach and research methodology was
followed to collect the needed information which includes primary and secondary
sources such as observation of day to day work, published sources, organization
homepage etc. An intense research has to be done in order to get the appropriate results.
This internship report has been designed to give a clear picture of the Business
Development Department and promotional activities of f1soft International.
1.3.1 Organization selection
The intern have selected f1soft International to do internship because it is the pioneer
organization in introducing mobile banking and mobile financial services in Nepal and
lead the market with almost 90% of Nepal’s financial institutions using at least one of
our transaction banking products. For selecting the organization, the intern visited
f1soft International office personally. Then the intern gave interview and got selected
for the promotional program of its product, mobile banking application of the Bank of
Kathmandu, Naxal.
During the internship period the intern was placed at Bank of Kathmandu to promote
the application BOKsmart among the customers of the bank. The intern feel lucky to
get opportunity to work as an intern at f1soft International for which the intern cannot
stay without expressing the heartfelt gratitude to Ms.Yudina Poudel the Marcomm
Executive of f1soft International and CSD of Bank Of Kathmandu Naxal.

13. 4
1.3.2 Placement
Regarding placements, the intern was placed at marketing department to let interns gain
knowledge about the marketing and promotion of the product in brief. This really
helped the intern to develop the communication and interpersonal skills along with
technical skills (familiar with BOKsmart application). The support and cooperation the
intern got in the f1soft along with BOK was instrumental. Intern got the opportunity to
work and observe various activities of the organization
1.3.3 Duration
According to the Tribhuvan University, the duration of internship period has been
defined for eight weeks. Therefore, the intern started from May 18th, 2018 to July 18th,
2018 and completed two month internship period i.e. 8 weeks. It really helped to
develop promotional and interpersonal skills. Intern was able to learn organization’s
culture, work environment, and procedures during the period. Intern spent whole two
months in marketing departments with different work assigned.
1.3.4 Activities Performed
Activities performed in F1soft/BOK
Assigned Tasks/Activities performed
 Approach Customers
 Acquaint the clients
 Convert the users
 Teach and update the customers
 Handle complaints and grievances
 Update the information to the supervisor
 Daily reporting
Table 1 Activities performed in F1soft/BOK

14. 5
1.3.5 Limitations
The study of the intern at Business Development Department (BD) during the period
of internship is not free from limitation. Due to the lack of resource and time the intern
was not able to utilize full knowledge and skills at the best in the internship. The intern
was not allowed to involve in those activities where secrecy and confidentiality were
highly required regardless of how much importance those activities carried for
understanding in-depth knowledge about the BD activities for the intern.
The limitations of the project are as follows:
 The duration of internship program is for eight weeks which is completely not
enough to learn each and every activity of the BDD
 The intern was placed for whole 8 weeks in the BDD, even in that intern were given
more emphasis on the BOKsmart part rather than other so the study gives more
focus on BOKsmart rather than other activities.
 The interpretation and conclusion were drawn within the limitations of individual’s
knowledge and judgment abilities and on the basis of data provided and other
published and unpublished sources. So it may lack the professional and expert
touch.
 The policy of f1soft on keeping some matters confidential prevented from analyzing
different activities.
 The study may not be applicable to other organization of similar nature, as f1soft is
IT Company it has its own policies and principles.

15. 6
CHAPTER II
INTRODUCTION OFINFORMATION TECHNOLOGY INDUSTRY
2.1 Meaning of IT Industry
It stands for "Information Technology," and is pronounced "I.T." It refers to anything
related to computing technology, such as networking, hardware, software, the
Internet, or the people that work with these technologies. Many companies now have
IT departments for managing the computers, networks, and other technical areas of
their businesses. IT jobs include computer programming, network administration,
computer engineering, Web development, technical support, and many other related
occupations. Since we live in the "information age," information technology has
become a part of our everyday lives. That means the term "IT," already highly
overused, is here to stay. (Christensson, 2006)
2.2 History IT in Nepal
The IT sector is an emerging area in Nepal. The Government of Nepal has identified
IT and business process outsourcing (BPO) as one of the 5 priority potential export
service sectors in the Nepal Trade Integration Strategy (NTIS) 2010. IT has the
potential to generate high growth, investment, and significant profits in the coming
years and is expected to be one of the most significant growth contributors to the
Nepali economy.
Business process outsourcing is a major emerging area in IT in Nepal. These IT
entities are often referred to as ITES-BPO (informational technology enable services-
business process outsourcing). The existing players in ITES-BPO in the market serve
both the domestic and international market. Three types of companies are involved in
the ITES-BPO sector: local solution providers focusing on the local market, export-
oriented providers (e.g., offshore center), and hybrid providers (both local and export
oriented).
An IT Park is being established in Banepa in Kavre District. The total investment in
this venture is estimated to be around NPR 270 million (USD 2.70 million). The
government is preparing to give a 50% tax subsidy to companies operating in the
Park. The Park is expected to develop software, promote IT-based business and
provide services, as well as promote investors in related fields.

16. 7
2.3 Current scenario of IT in Nepal
The IT sector is an emerging area in Nepal .There is an Information and Technology
ministry itself in the government level and a National Informatics Center (NIC) under
the ministry, instead of NCC, to advise and formulate National level IT policies and
plans. Inspired by the success of NCC's activities and to fulfill the people's quest for
new knowledge and skills, now a day there are more than 300 private Computer training
institutes. These institutes, both big and small have played a significant role in
promoting IT awareness in the country. Besides conducting training programs, many
of these private companies offer Consultancy services, Software Packages and
Hardware maintenance as well as computer assembly. IT solution provider companies
are also slowly coming up in the capital Kathmandu. In the education sector also IT
subject have been introduced from the primary level to higher secondary level. These
days, there are many colleges running graduate level academic IT courses. Personal
Computer is fast becoming an essential household item in the affluent families of the
country.
Internet technology has also been introduced to the country. Modern
Telecommunication Services, which are the backbone of IT, are recently developed. In
Nepal first Telephone Exchange was established in 1960. Telephone Services are
provided only by Nepal Telecommunication Corporation (NTC), a government
undertaking. There is more than 7 private Internet Service Provider (ISP) in the
Kathmandu valley, besides NTC. Government has also issued license for Cellular &
WLL networks to Private parties. NTC has at present 630,000 telephone lines &
100,000 GSM cellular Mobile phone lines. It has VSAT network with 1,000 terminals
in the mountain regions to serve the rural areas and 5,000- lines WLL network in
Western Development Region. Besides NTC, there are some private service providers
in Radio Paging, Video conferencing, Fax mail services, VSAT network etc.
These days many teenagers are hooked to Internet Chat and mail services. Internet
cafes have sprouted like mushrooms in the country. Tourists visiting the country are
also finding it very handy and useful. Web designing courses are in very much demand.
Internet is fast becoming a household necessity. Internet users are estimated to be
around 200,000 currently and it is fast increasing. Some overseas jobs are also been
carried out in the country. There are some institutions, doing GIS related work for

17. 8
Japanese client. Some are doing medical transcription job for US client. Some are doing
software development jobs for overseas client. Some are independently working as call
centers for overseas clients. The government has also brought forward IT policy to
encourage IT related activities. The government is building an IT park at Dhulikhel, a
mountain resort of east of Kathmandu. Many overseas companies have also opened
their franchise at Kathmandu. Many are conducting internationally recognized certified
IT courses. With all these activities, and infrastructure development, the information
technology situation in Nepal is heading towards rapid development. Qualified HR well
versed in IT is rapidly growing in the country. The IT related works done in the overseas
country can be done here at the one fourth of that cost, since HR costs as well as
infrastructure costs here are very low. In fact, many qualified IT personnel have
immigrated to overseas for greener pastures. Nepali IT companies are trying to get a
breakthrough in the global market, which they are finding it extremely difficult to get
access and directly penetrate. IT is the main hope for a landlocked mountainous country
like Nepal. The day, Nepal will show its presence in the IT map of the globe, will be
the brightest day in the history of the country. (Suwal, 2018)
Some of the prominent IT companies of Nepal are listed below:
1) Verisk Nepal
Verisk Nepal is a software development and Information Technology (IT) Company
is a subservient and support center company of Verisk Analytics. It consists a
dedicated team of more than 300+ professionals that provide technical support to the
Verisk Analytics. Verisk Nepal is very famous for its well experienced professionals
and is one of the highest paying IT companies in Nepal till now.
2) F1Soft
F1Soft International Pvt. Ltd. is one of the top level software development companies
in Nepal. They have created hundreds of software and one of the most used and
popular software developed by them eSewa. Mobile Banking System, Internet
Banking System, Tab Banking System, Cards Management System, Digital Wallet
are some of the products they have created. Currently they have over 200+ employees
working with expertise in technology, skilled engineers and creative thinkers.
3) LeapFrog Technologies
LeapFrog Technologies is one of the top outsourcing software companies in Nepal
with it’s headquarter at Massachusetts, USA. It provides enterprise software solutions
and prototyping services to its clients. Currently, they have more than 100+
employees.

18. 9
4) Cloudfactory
CloudFactory is one of the hottest tech startup in Nepal. They are currently one of the
top software development companies in the country with more than 150+ employees
and manpower like software engineers, data scientists, business leaders etc.
5) Deerwalk
Deerwalk splitted from Verisk and some of them developed the new tech company
with a name Deerwalk. Deerwalk is mainly focused in healthcare software Solutions
Company based in Lexington, Massachusetts. Currently they are one of the leading
software development companies and increasing day by day with more than 100+
employees.
6) Javra
Javra is a software company with headquarter in Netherlands. The team of Javra from
Nepal provides the outsourcing services of software development to European
customers. Javra tends on different software technologies like PHP, OpenEdge,
Magneto, iOS, .NET, Nodejs and many more.
7) YCO Pvt. Ltd. (Previously Yomari Inc. Pvt. Ltd.)
When it comes to the IT field in Nepal, YCO is one of the oldest IT companies in
Nepal was founded in 1997. YCO has been focusing on providing the ICT related
services to the Nepalese domestic market. Some of the YCO services includes
software development, Hardware and Networking services, System Integration,
Project implementation and many more.
8) Logpoint
Logpoint is European based software Development Company in Nepal. They have
90+ employees with different manpower’s like Engineers, Project Managers, QA,
Software developers etc. This makes logpoint one of the top level software companies
in Nepal.
9) Braindigit
Braindigit has been a major contributor to the IT sector in Nepal with its business
application development, Mobile Apps development, ecommerce solutions etc.
Established in 2008, Braindigit provides different online solution. Braindigit
specializes on .Net platform and providing different support to its users. Currently
Braindigit have around 50 to 100 employees.
10) EB Pearls
EB Pearls is a professional software development company established in 2005. EB
Pearls became a high performance digital agency with more than 150+ talented
employees. They are specialized in creating innovative and engaging web and mobile
application for its users along with ecommerce. (digitaldurbar, 2018)

19. 10
2.4 Introduction to Mobile Banking
Mobile banking is a service provided by a bank or other financial institution that
allows its customers to conduct financial transactions remotely using a mobile
device such as a smartphone or tablet. Unlike the related internet banking it uses
software, usually called an app, provided by the financial institution for the purpose.
Mobile banking is usually available on a 24-hour basis. Some financial institutions
have restrictions on which accounts may be accessed through mobile banking, as well
as a limit on the amount that can be transacted.
Transactions through mobile banking may include obtaining account balances and
lists of latest transactions, electronic bill payments, and funds transfers between a
customer's or another's accounts. Some apps also enable copies of statements to be
downloaded and sometimes printed at the customer's premises; and some banks
charge a fee for mailing hardcopies of bank statements.
From the bank's point of view, mobile banking reduces the cost of handling
transactions by reducing the need for customers to visit a bank branch for non-cash
withdrawal and deposit transactions. Mobile banking does not handle transactions
involving cash, and a customer needs to visit an ATM or bank branch for cash
withdrawals or deposits. Many apps now have a remote deposit option; using the
device's camera to digitally transmit cheques to their financial institution.
Mobile banking differs from mobile payments, which involves the use of a mobile
device to pay for goods or services either at the point of sale or
remotely,[1]analogously to the use of a debit or credit card to effect
an EFTPOS payment. (wikipedia, 2018)
2.5 Mobile Banking in Nepal
Mobile banking is the form of advanced banking facilities given to the customers of
financial institution to conduct a number of financial transactions like bill payment,
money transfer, account enquiry etc. M-banking is the new term for Nepali market
and growing day by day.
In May 2012, Laxmi Bank Limited launched the very first mobile banking
in Nepal with its product Mobile Khata. Mobile Khata currently runs on a third-party

20. 11
platform called Hello Paisa that is interoperable with all the telecoms in Nepal
viz. Nepal Telecom, NCell, Smart Tel and UTL, and is also interoperable with various
banks in the country. The initial joining members to the platform after Laxmi Bank
Limited were Siddhartha Bank, Bank of Kathmandu, Commerz and Trust Bank Nepal
and International Leasing and Finance Company.
List of agencies who provided mobile banking services in Nepal
1. eSewa
2. Hello paisa
3. i-pay
4. Pay bill
List of banks who provided mobile banking in Nepal (2018)
1)Nabil Bank Ltd. 17)Nepal SBI Bank Ltd.
2)Nepal Investment Bank Ltd 18)NMB Bank
3)Siddhartha Bank Ltd 19)Himalayan Bank Ltd
4)Kumari Bank Ltd 20)NIC Asia Nepal Ltd
5)Everest Bank Ltd 21)KIST Bank Ltd
6)Sunrise Bank Ltd 22)
Nepal Credit and Commerce Bank
Limited
7)Laxmi Bank Ltd 23)Citizens Bank International Limited
8)Civil Bank Ltd 24)Grand Bank Nepal Limited
9)Machhapuchre Bank Ltd 25)
Commerz & Trust Bank Nepal
Limited
10)Bank of Kathmandu 26)Century Commercial Bank Limited
11)Prime Commercial Bank Nepal Ltd
12)Sanima Bank Ltd
13)Nepal Bank Ltd
14)Rastriya Banijya Bank Ltd

21. 12
15)Lumbini Bank Ltd
16)Global IME Bank Ltd

22. 13
CHAPTER III
INTRODUCTION OFF1SOFT INTERNATIONAL
3.1 F1soft international
F1Soft International Pvt. Ltd. is a company working in the field of software
development and IT services since 2004. Over the years, we have streamlined our range
of services by focusing on developing transaction banking products and have evolved
into a FinTech (Financial Technology) company. Our acclaimed products include
Mobile Banking System, Internet Banking System, Tab Banking System, Cards
Management System, Digital Wallet and Online Payment Gateway. We are the pioneers
in introducing mobile banking and mobile financial services in Nepal and lead the
market with almost 90% of Nepal’s financial institutions using at least one of our
transaction banking products.
We currently employ over 200 people with expertise and competence in technology and
management. Among us are skilled engineers, innovators and creative thinkers eager to
disrupt traditional access to financial services by inventing solutions that are much more
efficient, affordable and real-time. Our efforts in FinTech innovation have been duly
recognized by various national and international bodies including the 2014
International Business Awards (Bronze), 2013 FNCCI Service Excellence Award and
the 2012 Red Herring Top 100 Asia Award.
We are also working with the Government of Nepal and a few other organizations to
identify and develop solutions that benefit and improve the lives of the under privileged
across various sectors. While remaining focused on innovation, we are also looking to
continuously improve our existing products and service standards. (f1soft)
Mission
Connect people to financial services in simple, secure and affordable ways.
Vision
To digitize 20% of Nepal’s financial transactions by 2020.

23. 14
Core Values
FIRST- Focused, Innovative, Reliability, Social Responsibility, Team Spirit
Focused - We know that focus is highly essential in delivering/developing high-end and
robust products/ services and hence every member of the company remains focused.
Innovative - Innovation is at the heart of F1Soft and every individual in the company is
encouraged to come up with new ideas.
Reliability - Our promise to customers would not be delivered if our products and
services are not reliable enough to meet international standards.
Social Responsibility - As a part of the society, we are concerned for the wellbeing of
the society as whole.
Team Spirit - We are fully aware of the strength of a team and the synergy it creates for
our common success.
Brand Promise
“Driven by Innovation”

24. 15
3.2 Organizationalstructure
Figure 1 Organizational structure of F1soft International
CEO
Admin
Finance
HR
Operations
Product
R & D
QA
Implementation
Product
Development
Project
Managers
Developers
Designers
Business
Development
Sales
Marcomm
Value
Generation
After Sales Support

25. 16
Products of F1soft International
Being one of the leading company in field of software development, they have focused
on developing transaction banking products and evolved into FinTech Company. Some
of the products of f1soft international are:
Banksmart
BankSmart, our latest innovation, is a unified digital banking solution that empowers
customers with the services of mobile banking, internet banking and digital payments
while providing a multimedia-rich and cost effective environment for banks to carry
out instant marketing/promotional campaigns and information flow. In addition,
BankSmart includes a dynamic and fully customizable Mobile Credit Module. Similar
to credit card services, it can be offered by banks to their customers as a credit facility
for making mobile payments.
Customers can enjoy the vast array of available features through a sleek and interactive
mobile app carefully designed for easy navigation, brand enhancement and promotional
materials visibility. The app is available for all major smartphone platforms and
supports both the SMS and GPRS access channels giving customers the option to use
either one depending upon the availability of network and internet access.
Product Features
Mobile App with Dual Channel Access, Promotional Banners, Product/Services Info,
Push Notifications, Merchant Offers & Discounts, Maps Integration, Personalized
Features, Account Information, Fund Transfers, Payments Requests, Alerts &
Notifications.
Fonebank
F1Soft International’s mobile banking solution, fonebank, offers a new channel for
providing banking services using available mobile services such as SMS, GPRS, WAP
and USSD. Fonebank is a versatile service which supports multiple application
platforms such as iOS, Android OS and Java. It provides seamless integration with core
banking systems, online banking software, and payment networks.
Fonebank enables a user friendly view of banking transactions and provides much of
the bank’s services such as account enquiry, fund transfer, cheque book request,

26. 17
transaction history, merchant payments, utility payments, and mobile top-ups while on
the move;. Above all, it capitalizes on a bank’s existing system and extends it to mobile
technologies in real time unveiling the true power of mobile commerce solution.
The fact that Fonebank is currently being used by more than 45 reputed banks and
financial institutions speaks volumes of its success in terms of service, stability and
usage.
BANKex
BANKex, our internet banking solution, uses the internet as a medium to provide bank
customers with an intuitive and feature rich user interface for conducting banking
activities such as transferring funds, viewing account information and making
payments and requests from the comfort of their homes/offices and at a time of their
own convenience. The BANKex corporate module is a unique solution meant
exclusively for businesses for independently managing their accounts.
On the other hand, the web based administrator console is engineered to provide bank
admin users with a hassle free and easy customer and merchant management
experience. The entire system is built around the maker/checker concept used by banks
with multilevel authorization required for key operations. Dynamic and time interval
based reports with quick search options are generated in all popular formats for print
and download purposes. BANKex can also be readily integrated with the eSewa digital
wallet and other remittance platforms.
Security is a vital aspect for any internet banking solution. Two Factor Authentication,
One Time Passwords, SSL certificates, strict password policies and audit trails of every
operation makes BANKex a highly secure solution.
Viber Banking
Viber banking is another integrated banking solution developed for mobile users to
avail various banking facilities directly through the popular internet based cross
messaging platform. With integrated chat-bot automation through Viber’s Public
Account, banks can now connect with their customers immediately and creatively while
offering a more engaging experience for them round the clock.

27. 18
This messaging platform is directly integrated with bank’s existing digital channels
through API providing rich messaging and interfacing options. With this innovative
solution in place, users are able to check their bank balance and access other banking
services directly through the app. Embracing such digital transformations in today’s
instant messaging era has been helping the banks in retaining and attracting customers.
Card Centre Management System (CCMS)
Card Centre Management System (CCMS) is a web-based intranet application to
manage a centralized card database system. It makes use of the latest technology to
deliver up-to-date, instant and reliable information with regards to account holders
and their cards in a cost effective manner. The system is aimed at reducing the cost of
tracking customers’ debit or credit cards for card expiry date, loss or damage, tracking
multiple card issues and so on thus benefiting customers and financial institutions
alike. The Card Centre Management System provides full-fledged functionalities that
cover overall management of a card cycle. CCMS engages and facilitates branch users
with effective internal communication by providing visible status of the card cycle at
various phases of the production process. The various modules of the Card Centre
Management System provide real time card processing facilities along with dynamic
reporting and reconciliation features. CCMS can seamlessly be integrated with the
Core Banking System and Card Switches used by financial institutions.
Inter-bank Payment System (IPS)
Inter-bank Payment System (IPS) Middleware Solution the solution has been
developed to meet the bank’s requirements for a middleware system that interfaces
between their Core Banking Systems and Interbank Payment System (IPS) System.
The IPS Middleware solution helps banks and financial institutions nationwide to
successfully integrate the Interbank Payment System into their operations. Individual
banks and financial institutions enrolled within NCHL as participating members and
responsible for clearing their fund transfer operations through the NCHL System can
seamlessly integrate the middleware system to facilitate a secure, reliable and quick
payment mechanism for making credit transfer payments and direct debit payments
between banks and financial institutions.

28. 19
Online System for ASBA
The system is an online application that facilitates Applications Supported by Blocked
Amounts containing an authorization to block the application money in the bank
account. Under ASBA facility, investors can apply for any IPO issues by using their
bank account. When submitting the form, the applicant will require to login to their
respective internet banking facility provided by their bank to validate their bank
account, whereby the bank receives instruction to block the required amount in their
account. Only the amount to the extent of application money authorized in the ASBA
will be blocked in the bank account. The balance money, if any, in the account can
still be used for other purposes.
eSewa
eSewa, Nepal’s first and leading Online Payment Gateway, was born out of the
necessity to provide digital payment solutions to the banked as well as the unbanked
populace and to connect individual banks to a shared and interoperable ecosystem.
Currently, it is connected with major service providers and provides instant payment
technology for utility payments, mobile top-up, airlines tickets, movie tickets, bus
tickets, insurance premium payment, school/college fee payments etc. Today, eSewa
offers a unique digital platform to connect around 2.7 million users belonging to 50+
financial institutions in Nepal, most of which comprise of leading commercial and
development banks. With seamless channelization, the eSewa core architecture serves
as an Automatic Clearing House (ACH) with Nabil Bank Ltd. as Settlement Bank, by
settling amounts in real time, thus enabling customers of member banks to conduct
interbank fund transfers and payments instantly from anywhere at any time.

29. 20
CHAPTER IV
ANALYSIS OFACTIVITIES DONE/PROBLEM SOLVED
This chapter mainly focuses on the activities performed by Intern during the internship
period. For the whole internship period Intern was placed in marketing department in
BOK. However the opportunity to work in marketing Department was very helpful for
the Intern as the Intern got overview of the entire BDD along with BOKsmart in small
period of time.
During the eight weeks period, due to some constraints, the business
promotion/marketing department was focused and all the activities that take place in
this department was observed, noted, and performed practically in the field. Below are
the activities performed in the business promotion/marketing department in F1Soft
International Pvt. Ltd:-
4.1. Activities Performed
For any organization, customers are the center of the business as they are the one who
uses the product/service of the organization. Thus, using an excellent marketing
strategy can help improve the organization to increase sales, elevate the profitability,
lower operation cost and create greater customer loyalty. Hence, the marketing
department or the business promotion department plays a vital role in promoting the
business and mission of organization. It serves as the face of your company,
coordinating and producing all materials representing the business.
As an intern of F1Soft International, I was deployed in the Naxal branch of Bank of
Kathmandu to promote F1Soft’s mobile banking app for the bank, BOK Smart. I was
provided with a stall of my own from where I was to perform the assigned tasks. I took
the help of the Customer Service Department of the bank for understanding the
functioning of the bank and their customers.

30. 21
The highlights of the job performed during the internship are:
 Approaching customers in the banking hall and trying to convince them to use
the BOK smart app.
 Attending to queries of customers about BOK smart app.
 Receiving grievances of costumers regarding the app.
 Showing demo to the new users or customers on how to use the BOK smart app.
 For new customers created, filling up their forms and submitting it to the
concerned CSD staff of the bank.
 Keeping record of customers dealt.
 Try to meet the daily targets.
 Converting customers of the bank to the users of app to increase the use of
mobile banking system.
 Referring to CSD staff for any queries.
 Submitting reports at the end of every working days.
Even though F1Soft International was the employer, I was deployed in Bank of
Kathmandu for the promotional campaign of their bank smart app. Thus, Bank of
Kathmandu can be taken as the workplace. Along with the tasks assigned by F1Soft,
additional activities were carried out which were fruitful for the bank. Some of the
additional tasks are as follows:-
 Understanding the need of customers and determining the purpose of the visit.
 Forwarding the customer to the concerned department as per their need.
 Making the customer aware of the benefits and services available.
 Informing the customers about the minimum balance required and service
charges.
 Provide information to general customers about the basic proceedings of the
bank.
 Helping customers on filling up the account opening forms and KYC forms.
 Maintain friendly work relationship with the staff of the bank.

31. 22
4.2. Problems Solved
Problems and organization are non-detachable terms. In performing day to day
activities of the organization, one needs to tackle with various problems and challenges.
While dealing with such problems, appropriate managerial skills need to be used to
solve the problem in the effective and efficient way. During the internship period, the
following problems were solved.
a) Problems related to the wrong information and incomplete information:
Most of the customers had to face the problems due to the wrong information provided
by other customers or due to the incomplete information. So, the major responsibility
of the employee is to handle those customers and solve their problem by either
providing the factual information or by providing complete information as per the
peculiarity of the case.
b) Problems regarding availability of the mobile app:
During the internship period, it was found out the majority of the customers were
unaware about the existence of mobile banking app which was developed for their own
benefit. Therefore, customers were made aware about the benefits of the app in the day-
to-day life and financial transactions related to the bank.
c) Problems related to the lack of knowledge on how to use the app:
Even when there were customers who had BOK smart app in their cellphones, they
were far from using the app to its full potential. They seldom opened the app. Moreover,
they still visited the bank for inquires and transactions that could be easily done with
the app and could save them much time and effort. Thus, after realizing the problem,
the customers were taught through demonstrations on how to use the app properly.
d) Problems relating to ineffective grievance handling:
Grievance handling is an important managerial activity done to make sure the
customers remain happy with the service. During the internship tenure, many
customers were unable to submit their complaints in adequate manner to the
customer service department of the bank regarding the mobile banking system and
the app in general. Thus, the tasks performed in the workplace solved the particular
problem of grievance handling of the customers.

32. 23
Therefore, the problems that arose in the working place was tackled and solved in a
calm and positive manner. The problems posed a threat to the working environment but
dealing with caution, tactics and patience helped solve all those problems that arose in
the workplace.
4.3. SWOT Analysis
SWOT stands for: Strength, Weakness, Opportunity and Threat. A SWOT analysis
guides to identify the organization’s strengths and weaknesses, as well as broader
opportunities and threats. It enables an organization to have a comprehensive insight
about the current position in the industry compared to the competitors. It provides the
organization a scope to improve strategic position in the market by understanding its
strength and weaknesses at the same time by analyzing the threat and opportunities
created by the environment. Here, the internal strengths and weakness as well as the
external opportunities and threats of F1Soft International in the mobile banking
scenario are discussed.
1. Strength
Strengths are the internal factors of an organization which can be used to achieve
organization’s goals. It describes what an organization excels at and separates it from
its competitors. For F1Soft, the following are to be considered as its strengths:
 IT and software development industry is one of the highly profitable business
company which makes F1Soft more profitable.
 Experienced staffs of F1Soft helps to provide good customer service for the
customers and their clients.
 The relative monopoly of the company in the Nepali mobile banking scene is
its biggest strength.
2. Weakness
Weakness is internal characteristics that might inhibit or restrict the organization’s
performance. These are the factors that stop an organization from performing at its
optimum level. For F1Soft, these are its weaknesses:

33. 24
 No any direct communication with the user of their mobile banking apps leads
to poor feedback process.
 Employee turnover rate is high which leads the organization to expenses on
training and recruitment process of workforce.
 Real time nature requires constant attention of the organization and its related
employees.
 Doing it poorly can be worse than not doing it at all, as e-commerce is very
delicate and influencing sector.
3. Opportunities
Opportunities are the favorable external factors that an organization can use to gain the
advantages over the rivals in the similar industry or the same sector of business or the
service. A favorable or advantageous circumstance or combination of circumstance
are opportunities for any business and service sector. Some of the opportunities for
f1soft International are as follows:
 Setting up of its head office in Singapore has turned it into an international brand
of IT and software development.
 Coverage of almost 95% of the banks in the mobile banking scene has given it
a competitive advantage over its competitors.
4. Threats
Threats are such conditions in the general environment that may hinder a company’s
efforts to achieve strategic competitiveness. The potential threats that can be seen in the
general environment are as follows:
 Number of prominent IT companies in the market is increasing competition
among each other.
 New IT companies are being established in the country with the investment of
foreigners.

34. 25
 The Central bank has issued limitations in the transactions through mobile
banking which might cause decline in interest among customers to use the bank
smart app of F1Soft.
 Learning web technologies and how to leverage them can be daunting, similarly
not knowing them can be disastrous.

35. 26
CHAPTER V
CONCLUSION AND LESSON LEARNT
5.1 Conclusion
In the conceptuality, learning theoretically through the books and experiencing those
learned materials in the real world has vast differences or the gap. The theoretical
concept may boost up speed for learning in practical environment because of the
familiarity of the terms, concept but can’t create lively environment. The real life
experiences that we deal while working in the practical areas prepares us well for
working in that environment, quite easily. The interpersonal relationship seems to be
simple in theory but in the practice maintaining the interpersonal relationship and
mixing with society is a crucial task.
Whenever we learn something through the help of books, we get a mental picture as to
what should be, but after the completion of the internship the intern found out that the
textbooks and the real world situation are two completely different matters because
what was learnt in the textbooks are not updated from time to time whereas in the real
world one has to be updated in order to compete and get success.
In different courses, intern had only acquired theoretical knowledge but during two
months internship program, the intern got a chance to gain practical knowledge and
cope with the working environment. Intern learnt about the mobile banking and other
activities conducted in marketing department and CSD as well. The theoretical
knowledge that the intern had acquired proved to be very useful in understanding the
practical situation and in reducing the difficulties which many student face during the
internship program. The report had made to know about the activities carried out in
marketing department of f1soft International Pvt ltd. The internship period helped
intern to know how an organization maintains its relations with its clients and the way
of handling grievances. This report is based on the internship done in BOK Naxal, as a
representative of f1soft International for the period of 8 weeks. During the whole
internship, the intern was placed on marketing department. It was the great opportunity
for the intern to have a practical knowledge of marketing department and its working
environment.
At the work environment, intern got the chance to get familiar and socialize with the
people and found that employee of f1soft International and BOK are highly committed
to their work and to the organization. At the work environment the intern got an

36. 27
opportunity to observe, how people work in team, how they put their synergized effort
for their better outcome and achieve the organizational goal.
At last the intern would like to thanks F1soft International, the team of F1soft for their
support, suggestions and cooperation’s. As a whole, the internship was fruitful,
memorable and knowledgeable. The purpose of the study also is to do practical work,
in the field and apply the knowledge of classroom lectures to the real life situations. At
the work environment the intern got an opportunity to observe, how people work in
team, how they put their synergized effort for their better outcome and achieve the
organizational goal.
F1Soft International begins the history of formal IT and software development industry
in the country and has been contributing its bit for the national development. During
the 14 years of functioning F1Soft has gone through various ups and downs, however,
it has always contributed in the national growth with its activities. F1Soft reached the
extreme of the county to facilitate its customer and build the trust of individual and
financial institutions. F1Soft International’s facilities and product prove themselves to
be commendable from the above analysis.
Internship at F1Soft proved to be a great deal of experience of corporate cultures in a
friendly environment. This internship favored to get the practical acquaintance of a
bank and its mobile banking system. Learning under those experienced heads made the
work easy and I was able to develop and represent as a member of the organization
rather than just an intern.
Various activities done at the business promotion department were observed that aid in
the development of internee’s interpersonal and communication skills. Placement at the
marketing department made to be familiarized with overall activities; risk associated
with the activities and the matter that needed a close monitoring in the particular
department.
5.2. Lessons Learnt
The duration of internship lasted for two months and during the period of time, the
intern got the opportunity to directly work with the professionals and in a practical
environment that proved to be quite fruitful to understand the real scenario as well as
to use the theoretical knowledge in real life situation. From the very beginning, the
intern had keen interest to take the intern as a good opportunity to enhance the skills

37. 28
acquired. And intern knew that it is a chance to bring the theoretical knowledge into
practice. It is a platform to foster the career and through this intern will be able to face
the real scenario and get the opportunity to know the working culture of the
organization.
In the current era, service sector plays the dominant role than other sector. It’s been a
wonderful opportunity for intern to be a part of such a phenomenal institution as an
internee. Thus, some of the major learning from the two-month internship are as
follows:
 Internship in F1Soft International helped to build up confidence and develop
professional attitude.
 Developed leadership skills and learnt to handle grievances in professional
manner.
 The ways to deal with problematic customers.
 Use of theoretical knowledge in practical workplace.
 Developed interpersonal and communication skills.
 Procedures and requirements in mobile banking.
 The ways to collect the correct and useful information only and discard the
wrong ones.
 The importance of punctuality, loyalty, honesty and confidentiality in the work
place is realized
 Inter-relation of each department with another is visualized properly.
 The ways to utilize the theoretical knowledge in practical world.
 To understand the real complexity and unforeseen problems and opportunities
on the job.
 To adapt in different place, being a fresher this internship provided me an
opportunity to grow personally and learn to adapt in workplace.
Furthermore, after the completion of the internship program, the intern has been able to
understand the marketing operation and business relations to some extent.
5.3 Recommendations
During my internship period in this organization I experienced various positive as well
as negative experiences. It helped me as I could better understand the practical
knowledge over my theoretical knowledge that I gained in Nepal Commerce Campus

38. 29
during my BBA program. Some of the feedback that I would like to give to the
organization and the service sectors are as follows:
 Employee motivational programs should be implemented to motivate them by
providing financial and non-financial reward.
 It is desirable to lunch an advertising camping to attract more customers.
 Proper utilization and proper management of the fixed assets in the
organization.
 Top level management need to involve and participate lower level employee in
the decision making. So, it reduces the dissatisfaction of employee.

39. 30
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