Insight Hub
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The document introduces the Insight Hub, which aims to help Lambeth Council and other organizations use data intelligence to better understand resident needs and improve services. The Insight Hub provides tools and data on demographics, service usage and costs, needs and attitudes. It contains dashboards on topics like ward profiles, customer service trends, and unit costs. The goal is to enable evidence-based decision making to focus resources most effectively.
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Insight Hub
- 1. Introduction to the Insight Hub What we know about trends in our services What we know about who we support What we know about our customer service transactions What we know about issues reported to us How Lambeth compares What are the unit costs & benefits of services
- 2. Why are we developing this? Use intelligence to make better quality decisions – from front line to strategic – to focus our resources on where they needed most Use its strategic advantage in terms of information to influence outcomes – from influencing demand to shaping markets Help the council, communities & providers use intelligence more effectively to understand and shape the environment around them
- 3. Objectives Help the organisation make the most of the research, tools and insight that we have or can access • Understand what expertise is needed to use the tools we have access to and provide training to those who have the skills to use the tools Enable staff to understand how evidence & analysis can be used to improve & commission services • Develop sessions where how commissioners & analysts show real life examples of how evidence & analyse has been used effectively Use the tools & analytical expertise to develop & deliver the organisation’s strategic priorities • Provide people tools & insights that can help them build a better picture of their residents and customers and have the data to better understand demand
- 4. We’re building a better view of our residents & services… • We’ve used the LGA customer insight model and identified data & development needs from researchers & analysts. • We’ve also added to this model tools & data to enable people to understand demand Demographics Needs Service Usage & Cost Attitudes
- 5. • You can find the Insight Hub on Lamnet at http://bit.ly/insighthublambeth and on Lambeth.gov.uk www.lambeth.gov.uk/insighthub. The Lamnet version has dashboards that only staff can access due to software licensing restrictions.
- 6. Service Usage & Costs What we know about trends in our services What we know about who we support What we know about our customer service transactions What we know about issues reported to us How Lambeth compares What are the unit costs & benefits of services
- 7. What we know about who we support http://bit.ly/NOMISdashboard
- 8. How we analyse demographics based on different factors http://bit.ly/correlationanalysis
- 9. What we know about trends in online versus non-online access http://bit.ly/customerservicedashboard
- 10. How we can benchmark to average unit costs per services http://bit.ly/unitcostdatabase
- 12. Demographics What we know about our wards What we know about our neighbourhoods What we know about CLIP areas What is planned for the future
- 13. What we know about our borough http://bit.ly/stateoftheborough2016
- 14. What we know about our wards http://bit.ly/wardprofiledashboard
- 15. What we know about our CLIP areas http://bit.ly/CLIPdashboard
- 16. What we know about our neighbourhoods
- 17. What we know about what infrastructure is planned for the future http://bit.ly/infrastructuremap
- 18. Needs & Attitudes What we know about our residents What we know about our tenants What we know about local wellbeing (TBC) What we know about local deprivation Other research reports on Lambeth
- 19. What we know about our residents http://bit.ly/residentssurveydashboard (2015)
- 20. How we can segment demographics & attitudes of our residents http://bit.ly/residentsegmentation
- 21. What we know about our tenants http://bit.ly/housingtenants
- 22. What we know about local health and wellbeing http://bit.ly/localhealthdashboard
Editor's Notes
- Defines and manages the governance of BI principles, processes & systems needed Coordinates BI activities and resources to ensure an evidence-based approach to decision making is used across the council Develops the plans, priorities, infrastructure, and competencies to deliver its outcomes Supports people working in BI to collect, analyse and report intelligence effectively Provides the resources to enable people across the organisation to use the intelligence to improve their services Work with key Intelligence Commissioners (Customer Access, Business Transformation, etc.) to develop an improvement programme focused on developing skills in understanding demand Develop a “hub & spokes” model to commission the use of Analysts & Reporters to work on strategic programmes, while the functions of Intelligence Stewards, Policy Makers and Lead Analysts who would provide a professional lead on specialist BI areas Explore with other services & councils how reporting could be shared with them and/or automated
- As well as every Lambeth member of staff being able to search for metrics, create charts & maps on statistics through http://lginform.local.gov.uk, they can use the LG Inform data tool built in-house to directly carry out statistical analysis