Marcia Tal’s latest video presentation – Omnichannel Banking: Embedding Banking in Consumers’ Daily Lives – explains why and how the future of retail banking lies in the Omnichannel customer experience.
You can download this product from -
https://www.slideteam.net/omnichannel-banking-services-powerpoint-presentation-slides.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
The omnichannel banking approach merges digital and personal channels for a seamless customer experience. Check out our professionally designed Omnichannel Banking Services deck, which showcases various banking services offered to customers for easy banking solutions access. It has reduced the need for physical bank branches, which saves customers time. Our branchless banking services PPT provides different omnichannel banking services with a gap analysis based on challenges faced by the traditional banking system. The benefits include electronic wallets, IVR and API bill payments, kiosks, chatbots, live chats, and video branch banking services. It further contains the operational and financial impact of these omnichannel banking services. Lastly, our Omnichannel banking technologies module exhibits the dashboards for evaluating the performance of these banking services. Customize this 100 percent editable presentation with our highly skilled research or design team. Get access to this powerful template now.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
This is my presentation from the recent Figaro Digital Conference at The Royal College of Physicians in London.
Omnichannel is an important new principle for me. My agency, Equator was always been an integrated one. Omnichannel is about deeper integration of channels to free consumers up to access them in whatever way suits them.
At Equator, we are already working on strategic Omnichannel initiatives with retail, hospitality, utility and finance businesses.
I talked about, in a pecha kucha style, the basic principles of Omnichannel, why I think Omnichannel is important and how it can make business more profitable.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
You can download this product from -
https://www.slideteam.net/omnichannel-banking-services-powerpoint-presentation-slides.html
slideteam.net has the world's largest collection of Powerpoint Templates. Browse and Download now!
Description of this above product -
The omnichannel banking approach merges digital and personal channels for a seamless customer experience. Check out our professionally designed Omnichannel Banking Services deck, which showcases various banking services offered to customers for easy banking solutions access. It has reduced the need for physical bank branches, which saves customers time. Our branchless banking services PPT provides different omnichannel banking services with a gap analysis based on challenges faced by the traditional banking system. The benefits include electronic wallets, IVR and API bill payments, kiosks, chatbots, live chats, and video branch banking services. It further contains the operational and financial impact of these omnichannel banking services. Lastly, our Omnichannel banking technologies module exhibits the dashboards for evaluating the performance of these banking services. Customize this 100 percent editable presentation with our highly skilled research or design team. Get access to this powerful template now.
In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
This is my presentation from the recent Figaro Digital Conference at The Royal College of Physicians in London.
Omnichannel is an important new principle for me. My agency, Equator was always been an integrated one. Omnichannel is about deeper integration of channels to free consumers up to access them in whatever way suits them.
At Equator, we are already working on strategic Omnichannel initiatives with retail, hospitality, utility and finance businesses.
I talked about, in a pecha kucha style, the basic principles of Omnichannel, why I think Omnichannel is important and how it can make business more profitable.
The Journey to Digital Transformation with Touch BankBackbase
The presentation of Andrei Kozliar, CEO of Touch Bank. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Webinar: The Future of FinTech: Insights for 2021 | IntellectsoftIntellectsoft
FinTech companies and startups' changing dynamic forces them to be more adaptive to stay afloat or pivot during these difficult times.
Financial institutions from all over the world change the way people practice their finance. These are all credited to the growth of new digital trends such as Cryptocurrency, Contactless, Trading.
The Intellectsoft webinar "The Future of FinTech: Insights, Trends, and Use Cases Defining the Industry in 2021" offers fintech visionaries access to the unique resources for accelerating the infusion of digital finance in their business.
Watch the webinar to:
- Explore global fintech trends every leader should look out for in 2021
- Reveal how to make your fintech business stand out in the post-digital world
- Discover today's featured examples of Intellectsoft clients' technology solutions that can help you provide better and more efficient services
- Discuss how to evolve in 2021 using emerging technologies and more efficient solutions
Learn more about our financial software development here: https://www.intellectsoft.net/solutions/financial-software-development-services
Omni-Channel Retailing: A Strategy for Retailers to Thrive in the Covid-19 Pa...Ken Kwong-Kay Wong
The COVID-19 pandemic is rewriting the rules of retail. A growing number of shoppers now rely on same-day delivery, curbside pickup, in-home/in-car delivery, and AI-powered drive-thru to get their goods. To accommodate such a paradigm shift, retailers must undertake significant changes in their business models to become digitally enabled and data-driven.
Omni-Channel Retailing is written to help retailers and retail students understand the importance of delivering a seamless, cohesive, and contextual customer experience throughout the shopping journey. This book addresses today's retailers' challenges and gives new ideas for implementation. Relevant activities and discussion topics are included to help readers master the concepts.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
Presentación de Mauricio Bravo, Director de servicios profesionales de NCR para América Latina en el 16º Congreso de Tecnología para el Negocio Financiero.
Transformation digitale : les défis de la distribution bancairesab2i
Le digital révolutionne le modèle de distribution bancaire. Certaines banques ont déjà anticipé cette révolution. Découvrez les grands chantiers qui attendent les banques dans ce processus de transformation profonde ...
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
mBank - the most design-driven digital bank in the world - NetFinance, Miami ...Nordea
Most recent update on mBank - the most design-driven digital bank in the world.
Deck presented at NetFinance in Miami in April 2014.
6 global innovation awards (Finovate, Efma, Bank Innovation 2014, Celent's Model Bank 2014). Coverage by Forrester Research, TechCrunch, Harvard Business Review, WSJ, American Banker and more...
How to enroll new customers in a digital age?
Onboarding is the first step in creating customer loyalty. Customers have higher expectations regards to the digital experience and better understanding who they are. Putting your customer's identity central stage will enable this.
Everett's vision is this enrollment should be:
Smart - as simple, lean and straight forward possible
Safe - give the level of trust needed in your customer
Secure - be able to reuse parts of the customer journey.
Keynote: The User Experience Strategy behind one of Europe’s largest Digital ...Stefan F. Dieffenbacher
The User Experience Strategy behind one of Europe’s largest Digital Transformations is a presentation that summarizes the digital strategy approach taken for a key bank in Europe.
It takes the reader through three stages:
1. Why was a digital strategy required to start with? Why could the bank no more operate as-is?
2. What was the overall solution and design approach? At this point in time, the Digital Leadership strategy framework is being introduced.
3. How was the actual solution developed across both phases? In the first phase, the presentation talks through the key steps, namely:
3a. customer segmentation
3b. persona development
3c. understanding of user needs
3d. understanding of business needs
3e. developing an overarching vision based on business goals and user needs
3f. Deriving the functional scope - termed at Digital Leadership a Scope Landscape
The second phase then goes on to detail out the solution approach which was basically about detailing out the strategy from phase 1 and validating it in details.
More and more customers are seeing mobile as their banking channel of choice, proven by a growing body of papers. To cite some, Cimigo revealed that for every 10 respondents who are Vietnamese consumers, 3 are using some forms of e-payments including mobile banking application and e-Wallet. Or Backbase predicted that mobile transactions in Vietnam will increase by 300% between 2021 and 2025, driven by mobile payments. As banks build more creative features and integrate with third-party financial products, mobile banking application is no longer a tool for remote money transaction; it has become a financial lifestyle platform that offers a single hub for all banking services. In this article, we get to explore various innovative features that a bank might consider for its mobile banking application, with the goal to keep up with the Digital Banking upsurge.
Artificial intelligence and machine learning (AI/ML) present us with novel and efficient ways to solve challenging and persistent problems, particularly when it comes to predictions. Retail, due to its fast moving, trend powered, and fluid nature coupled to an extended logistics chain, relies heavily on making smart predictions. As improvements in AI/ML over the last several years have proliferated, not only in performance advances but deployability, there are exciting openings for experimentation in many domains of the retail value chain
https://runfrictionless.com/b2b-white-paper-service/
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
#onedigicomp: «Always on» - – Die mobile Revolution am Point of SaleDigicomp Academy AG
Der heutige Konsument ist dank Smartphones und Tablets permanent online. Gerade für die Retailbranche geht dies mit zahlreichen zentralen Herausforderungen einher. Denn gerade Smartphones erhöhen die Preis- und Informationstransparenz zwischen On- und Offlinekanälen verstärkt. Dadurch wurde in den letzten Jahren das Smartphone wohl auch zu unserem persönlichen und wichtigsten «Einkaufsassistenten». Die Folge sind verstärkte Showrooming-Effekte, höhere Anforderungen an die personalisierte Verkaufsberatung und hohe Anforderungen an eine einheitliche Brand Experience über alle Kanäle hinweg.
In Zusammenarbeit mit dem Schweizer LINK Institut haben wurden 1944 Schweizerinnen und Schweizer über ihr Nutzungsverhalten von Apps in der Produktrecherche und beim Einkauf am POS befragt. Daraus resultiert die erste Studie, die den Einfluss von Smartphones, Tablets und Apps auf die Schweizer Retailbranche analysiert.
Im Rahmen der Präsentation erfahren Sie:
- wie Schweizerinnen und Schweizer Apps, Smartphones und Tablets beim Einkauf von Konsumgütern nutzen;
- welche Herausforderungen dies für die Retailer und Produktproduzenten mit sich bringt;
- wie Sie mobile Technologien als Retailer und Produktproduzenten nutzen können, um Ihre Kunden besser zu bedienen, Ihre Mitarbeiter effizienter arbeiten zu lassen und Ihre Marke über alle Kanäle hinweg besser positionieren können.
www.digicomp.ch/onedigicomp
Webinar: The Future of FinTech: Insights for 2021 | IntellectsoftIntellectsoft
FinTech companies and startups' changing dynamic forces them to be more adaptive to stay afloat or pivot during these difficult times.
Financial institutions from all over the world change the way people practice their finance. These are all credited to the growth of new digital trends such as Cryptocurrency, Contactless, Trading.
The Intellectsoft webinar "The Future of FinTech: Insights, Trends, and Use Cases Defining the Industry in 2021" offers fintech visionaries access to the unique resources for accelerating the infusion of digital finance in their business.
Watch the webinar to:
- Explore global fintech trends every leader should look out for in 2021
- Reveal how to make your fintech business stand out in the post-digital world
- Discover today's featured examples of Intellectsoft clients' technology solutions that can help you provide better and more efficient services
- Discuss how to evolve in 2021 using emerging technologies and more efficient solutions
Learn more about our financial software development here: https://www.intellectsoft.net/solutions/financial-software-development-services
Omni-Channel Retailing: A Strategy for Retailers to Thrive in the Covid-19 Pa...Ken Kwong-Kay Wong
The COVID-19 pandemic is rewriting the rules of retail. A growing number of shoppers now rely on same-day delivery, curbside pickup, in-home/in-car delivery, and AI-powered drive-thru to get their goods. To accommodate such a paradigm shift, retailers must undertake significant changes in their business models to become digitally enabled and data-driven.
Omni-Channel Retailing is written to help retailers and retail students understand the importance of delivering a seamless, cohesive, and contextual customer experience throughout the shopping journey. This book addresses today's retailers' challenges and gives new ideas for implementation. Relevant activities and discussion topics are included to help readers master the concepts.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
Presentación de Mauricio Bravo, Director de servicios profesionales de NCR para América Latina en el 16º Congreso de Tecnología para el Negocio Financiero.
Transformation digitale : les défis de la distribution bancairesab2i
Le digital révolutionne le modèle de distribution bancaire. Certaines banques ont déjà anticipé cette révolution. Découvrez les grands chantiers qui attendent les banques dans ce processus de transformation profonde ...
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
mBank - the most design-driven digital bank in the world - NetFinance, Miami ...Nordea
Most recent update on mBank - the most design-driven digital bank in the world.
Deck presented at NetFinance in Miami in April 2014.
6 global innovation awards (Finovate, Efma, Bank Innovation 2014, Celent's Model Bank 2014). Coverage by Forrester Research, TechCrunch, Harvard Business Review, WSJ, American Banker and more...
How to enroll new customers in a digital age?
Onboarding is the first step in creating customer loyalty. Customers have higher expectations regards to the digital experience and better understanding who they are. Putting your customer's identity central stage will enable this.
Everett's vision is this enrollment should be:
Smart - as simple, lean and straight forward possible
Safe - give the level of trust needed in your customer
Secure - be able to reuse parts of the customer journey.
Keynote: The User Experience Strategy behind one of Europe’s largest Digital ...Stefan F. Dieffenbacher
The User Experience Strategy behind one of Europe’s largest Digital Transformations is a presentation that summarizes the digital strategy approach taken for a key bank in Europe.
It takes the reader through three stages:
1. Why was a digital strategy required to start with? Why could the bank no more operate as-is?
2. What was the overall solution and design approach? At this point in time, the Digital Leadership strategy framework is being introduced.
3. How was the actual solution developed across both phases? In the first phase, the presentation talks through the key steps, namely:
3a. customer segmentation
3b. persona development
3c. understanding of user needs
3d. understanding of business needs
3e. developing an overarching vision based on business goals and user needs
3f. Deriving the functional scope - termed at Digital Leadership a Scope Landscape
The second phase then goes on to detail out the solution approach which was basically about detailing out the strategy from phase 1 and validating it in details.
More and more customers are seeing mobile as their banking channel of choice, proven by a growing body of papers. To cite some, Cimigo revealed that for every 10 respondents who are Vietnamese consumers, 3 are using some forms of e-payments including mobile banking application and e-Wallet. Or Backbase predicted that mobile transactions in Vietnam will increase by 300% between 2021 and 2025, driven by mobile payments. As banks build more creative features and integrate with third-party financial products, mobile banking application is no longer a tool for remote money transaction; it has become a financial lifestyle platform that offers a single hub for all banking services. In this article, we get to explore various innovative features that a bank might consider for its mobile banking application, with the goal to keep up with the Digital Banking upsurge.
Artificial intelligence and machine learning (AI/ML) present us with novel and efficient ways to solve challenging and persistent problems, particularly when it comes to predictions. Retail, due to its fast moving, trend powered, and fluid nature coupled to an extended logistics chain, relies heavily on making smart predictions. As improvements in AI/ML over the last several years have proliferated, not only in performance advances but deployability, there are exciting openings for experimentation in many domains of the retail value chain
https://runfrictionless.com/b2b-white-paper-service/
People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
#onedigicomp: «Always on» - – Die mobile Revolution am Point of SaleDigicomp Academy AG
Der heutige Konsument ist dank Smartphones und Tablets permanent online. Gerade für die Retailbranche geht dies mit zahlreichen zentralen Herausforderungen einher. Denn gerade Smartphones erhöhen die Preis- und Informationstransparenz zwischen On- und Offlinekanälen verstärkt. Dadurch wurde in den letzten Jahren das Smartphone wohl auch zu unserem persönlichen und wichtigsten «Einkaufsassistenten». Die Folge sind verstärkte Showrooming-Effekte, höhere Anforderungen an die personalisierte Verkaufsberatung und hohe Anforderungen an eine einheitliche Brand Experience über alle Kanäle hinweg.
In Zusammenarbeit mit dem Schweizer LINK Institut haben wurden 1944 Schweizerinnen und Schweizer über ihr Nutzungsverhalten von Apps in der Produktrecherche und beim Einkauf am POS befragt. Daraus resultiert die erste Studie, die den Einfluss von Smartphones, Tablets und Apps auf die Schweizer Retailbranche analysiert.
Im Rahmen der Präsentation erfahren Sie:
- wie Schweizerinnen und Schweizer Apps, Smartphones und Tablets beim Einkauf von Konsumgütern nutzen;
- welche Herausforderungen dies für die Retailer und Produktproduzenten mit sich bringt;
- wie Sie mobile Technologien als Retailer und Produktproduzenten nutzen können, um Ihre Kunden besser zu bedienen, Ihre Mitarbeiter effizienter arbeiten zu lassen und Ihre Marke über alle Kanäle hinweg besser positionieren können.
www.digicomp.ch/onedigicomp
This is my latest presentation on digital bank trends, that accompanies the book Digital Bank http://www.amazon.com/Digital-Bank-Chris-Skinner-ebook/dp/B00G1L9MDI/ref=zg_bs_154892011_9
IT-factory smart solutions and products for hotels based on indoor navigation and localization using beacons:
- Promotions and mobile coupons with complementary or additional services
- Virtual Desk with leading to rooms and other places, confirmation of arrival, booking online
- Ordering services onilne
- Interactive games: Let's meet at the hotel, Escape Room
- Schemes of movement - statistics and reports
More information and contact on our website: http://www.it-factory.pl/
Omnichannel IS:
A commitment to delivering a seamless, compelling and personalized shopper experience, regardless of where or how your customer is engaged with you
InfoTrends' view on customer communications management trendsScriptura Engage
Customer Communications Management (CCM) is subject to changing market conditions driven by digitalization, the Internet, a rich choice of media types, and changing regulations. Under these market conditions, organizations are advised to take a closer look into their customer communications practices.
Nevertheless, in-depth research by InfoTrends revealed that most organizations struggle with getting CCM to work. This document discusses the challenges associated with this and presents a grow path for CCM to help organizations improve their customer communications, reduce the cost associated with these communications, and to deepen their customer relationships.
Understanding and winning your customers in the big data era ( retail industry)Kim Ming Teh
Section 1: Understand & winning your customer in big data era
1) The age of customer & Key trends in retail
2) Big data analytic and use case
Section 2: Interactive Case study
Offline vs Online Retail & Omni-Channel Future
Day 1 driving business impact multichannel excerptAnn McCartan
An excerpt from Day 1 of a 3 day seminar series on Multichannel Marketing, from strategy to detailed contact plans, campaign examples, metrics and modeling.
Modern Services Marketing Session at TSIA/TSW 2017 San DiegoFred Isbell
Digital transformation and innovations including cloud, social media, and Big Data/analytics have redefined services marketing -- no one debates that. The modern services marketer must both combine art and science to meet changing needs of the services marketplace, including digital technologies, thought leadership and storytelling, and analytics for key insights. We addressed the skills of a successful modern services marketer, technology as a key enabler to transformation and innovation, and address key best practices in this session given at the TSIA Technology Services World (TSW) 2017 event in San Diego CA.
Digital Business Transformation requires new roles, new responsibilites, new jobs AND convergence of exisiting ones. Which digital developments brings changes for customer centric experiences and requires business innovation for your organization? Discover your role and connect with me to guide you efficienty into profitable business transformation.
360° Customer Capture - Enabling Retailers to Deliver a Complete Shopping Experience. Now!
TechVista provides a unified approach that reduces complexity for Retailers, allowing them to focus on connecting with customers and empowering their employees across all channels that allows them the flexibility necessary to respond quickly to the needs of your customers. TechVista empowers Retailers to deliver a complete shopping experience – personal, seamless, and differentiated – by helping them create a complete 360-degree view of the customer.
Accelerating Customer Insights & enhancing Business impactAjay Kelkar
How do you convert data into insight and then use that to drive business impact. Here are some lessons from my experience in HDFC bank and also as an entrepreneur at Cequity
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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3. It’s Like Being There.
Listen to the Recorded Presentation Now.
Marcia Tal delivered the original version of her presentation – “Omnichannel Banking:
Embedding Banking in Consumer’s Daily Lives” – in June 2013 as Lead Faculty for the
International Institute for Analytics (Banking Analytics Research Council).
Following the more recent publication of her Tal Solutions white paper on the same
topic, Tal updated and expanded the slide presentation and added audio narration.
Video
If you want to hear her detailed and informative narration,
click through to the video from the next slide.
Slides
To read the slide presentation here, just click through the slides as usual.
4. Where We Were
• Before Multi-channel and Omnichannel...
• We could only interact with customers at the branch or call center.
• In the 1990s, I listened to call center conversations to better
understand customer needs.
• We uncovered opportunities for growth in call center interactions.
5. Where We Are Now
• Multi-dimensional analysis enables timely and relevant
product and service offerings.
• Omnichannel banking experience will deliver many opportunities.
• Learn from looking at Omnichannel retailing.
• Aim to embed banking into consumers’ daily lives.
6. Where We Need To Go
In January 2014, BBC reported Barclay’s stated:
“We have consistently been clear that over time, there will be fewer
and fewer traditional branches as we move to provide banking services
to customers where and when they find it most convenient.”
7. Background
• Customers are driving how and when they interact with their bank.
• Data integration across channels and touch points is critical to
providing an omnichannel environment.
• Understanding customer intentions and uncovering insights is core
to the “next generation” of customer experiences.
• Dynamic technology capabilities are transforming the industry.
8. Industry Context
“Retail Banks are facing mounting pressure to execute broader
channel diversification strategies aimed at widening the bank’s
customer base, improving customer experience, and increasing
revenues through new products and services.”
Executing an omnichannel banking strategy will enable banks to provide relevant and
timely offers that deepen existing customer relationships as well as create new ones.
9. Importance of Omnichannel
Incorporating customer
choices & behaviors
contributes to profitable
growth (new customer
acquisition, retention of
engaged customers & an
improved portfolio profile).
Retail has already
demonstrated profitable
outcomes (increased basket
size, greater conversion
rates & reduction of
inventory losses).
PROVEN
STRATEGIC
VALUE:
Seamlessly integrated
customer experiences
Cross-functional
collaboration
C-SUITE
EXECUTIVES
AND
OPERATIONAL
MODELS MUST
EVOLVE TOWARD:
10. Vision to Reality
• Expanding Access to information & insights
• Refined models and strategies for Attracting New Target Segments
• Expanding “Eligible Universe” through specialized analytics
methods and integrated data sources
• Real-time models that incorporate previous and current choices and
behaviors for Deepening Customer Relationship
12. Building an Integrated Strategy
Performance Tracking
Building a 360° View of Customer
Enabling Cross-Functional Collaboration
Ensuring C-Suite Accountability
Implementing a Business Mandate
Roadmap for
Successfully
Achieving an
Omnichannel
Banking
Experience
Necessary
Foundational
Elements
STRATEGICELEMENTS
FOUNDATIONAL ELEMENTS
Data Technology Analytics
Integrated
Marketing
Management
Operations
13. Strategic Elements
• Business Mandate — broad communication from the CEO
• C-Suite Accountability — translate business mandate into
organizational accountability
• Cross-Functional Collaboration — create the capabilities integral to the
omnichannel banking experience; realize business mandate
• 360° View of Customer — fuel analytic models to create new offers
• Performance Tracking — measure progress and maintain accountability
14. Foundational Elements
• Data: What data sources need to be integrated in order to have a holistic
view of the customer?
• Technology: What technology tools enable data from different
environments to be shared and integrated into different customer
facing systems?
• Analytics: What analytic techniques and skills are required at each step
of the process to efficiently identify customer’s emotions, intent and
behaviors? How to predict the “next best product offer” to improve the
customer experience?
• Integrated Marketing Management: How do I utilize “hot” lists, new
sources of information and analytic insights to accelerate speed to market?
• Operations: How do I prepare my customer facing employees with the
tools, data and training to support business initiatives that impact the
customer experience and overall business strategy?
15. Data
CONVERSATIONS
social media
customer call center
online chat
INDIVIDUAL
Unique
Customer
Identifier
BEHAVIOR
internal data
external data
INTERACTIONS
transactions data
location data
16. Technology
Is transforming the interaction model between consumers and banks &
allows for more effective engagements
3
2.3
1.9 1.8
90%
87%
84%
76%
65%
70%
75%
80%
85%
90%
95%
0
0.5
1
1.5
2
2.5
3
3.5
EARLY
ADOPTER
EARLY
MAJORITY
LATE
MAJORITY
LAGGARD
Avg monthly visits to branch % of virtual visitors
Source: Cisco IBSG, June 2012
The increase in channels has resulted in an increase in customer interactions.
17. Technology
Mobile — embedded in consumers’ daily lives
By 2017, more than
1 billion mobile phone
users will have used
their mobile device for
banking purposes.
(Compared to 590 million
users this year.)
DATA
SOURCE
CHANNEL
PLATFORM
REVENUE GENERATOR
COST PLAY
18. Analytics
Product Usage Customer Voice
Creditworthiness Keyboard Strokes
Psychographics Online Conversation
Geography Blog Networks
Demographics Peer Review
Wealth Customer Survey
DATA
ELEMENTS
Customer Segmentation Unstructured Data Analytics
Propensity Modeling Sentiment Analysis
Offer Optimization Integrated Analytics Data Marts
Performance Evaluation Integrated Client Service Platforms
Client/Segment P&L Statement Digital, Voice and Text Data Mining
Compensation Modeling Pattern Recognition Evolution
ANALYTIC
APPLICATIONS
EVOLUTION OF ANALYTIC CAPABILITIES
ESTABLISHED NEW ENTRANT
19. Analytics
CASE STUDY: THE POTENTIAL OF SEGMENTATION
Client: Global Consumer Franchise
Business Problem: Improve inbound sales process through more targeted offer strategies,
reporting and measurement.
Solution: Integrated data models, segmentation, predictive models and tracking into call
center process. The design and implementation of sales palette optimization tools prompted
phone offers to offer customers products based on propensity modeling and economic
returns. Leveraged real time triggers to optimize channel selection.
Methodology: The integrated operational and customer analytic infrastructure relied on:
• Data integration management
• Rapid cycle prototyping
• Segmentation and targeting
• Process design and redesign
• P&L forecasting and tracking utilizing
dashboards and MIS
Data Elements: Product usage • Credit worthiness • Demographics • Customer Voice •
Customer Survey
Analytic Applications: Customer Segmentation • Propensity Modeling • Offer Optimization •
Compensation Modeling • Profit and Loss forecasting • Integrated Data Marts • Integrated
Client Service Platforms
Value: The offers generated 4x higher acceptance rates and 20% higher Net Present Value.
20. Integrated Marketing Management
• Understand the customer
• Make smarter marketing decisions
• Accelerate time to market
• Improve customer profitability and customer experience
• Lower the cost of marketing execution
• Improve marketing self-sufficiency and agility
21. Operations
Banks must empower their customer-facing employees with the
tools, platforms, information, training and incentives that ensure
a customer-centric culture.
22. Highlights
• Understanding customer intentions and uncovering insights
through advanced analytic techniques is core to the design of
“next generation” customer experiences.
• “Listening” to customers requires integrating data, technology,
analytics, marketing and operations – the foundational elements
of omnichannel banking.
• To fully realize the potential of omnichannel, C-suite executives
and operational models must evolve.
23. THANK YOU!
Visit www.talsolutions.com/omnichannel
for Marcia Tal’s full research report.
Tal Solutions
Marcia Tal, Founder
347-478-5194
Talsolutions.com
Highlights
• Understanding customer intentions and uncovering insights
through advanced analytic techniques is core to the design of
“next generation” customer experiences.
• “Listening” to customers requires integrating data, technology,
analytics, marketing and operations – the foundational elements
of omnichannel banking.
• To fully realize the potential of omnichannel, C-suite executives
and operational models must evolve.