We are very excited to announce our first breakout session speaker for the IGNITE Conference. Vicky Scott! Vicky Scott is the president of Masterpiece Consulting and Coaching, LLC and serves as the chair of Chief Executive and Key Executive peer groups for Vistage International. Her executive coaching and consulting specialties include business and leadership coaching for small to mid-sized businesses, strategic planning facilitation and implementation of the Traction/Entrepreneurial Operating System (EOS) business model, as well as delivery of soft-skills and leadership training programs. Ms. Scott holds an MBA from Southern Methodist University, a BS in Mathematics and a BA in Business from Oklahoma Baptist University, and a Graduate-level Certificate in Professional and Executive Coaching from the University of Texas at Dallas. She holds PCC coaching credentials through the International Coach Federation. Vicky's Breakout session topic is: Increasing your Emotional Intelligence The type of intelligence with increasing value in the workplace is emotional intelligence (EI) - the intelligence of controlling emotions, having empathy, and handling stress. According to a CareerBuilder survey, over 1 in 3 hiring managers placed increased importance on EI in their hiring and promoting decisions. For 71%, EI was more important than IQ and 59% went as far as to say that they would not hire someone a low EI. This presentation will enable you to understand the sources of emotional intelligence, learn how to keep emotions in check, and build relationships based on empathy. As a result, you’ll be able to make more thoughtful decisions, show grace under pressure, resolve conflict effectively, and have increased attentiveness to your own emotions and the emotions of others.

1. Increasing Your Emotional
Intelligence

2. Increasing Your Emotional Intelligence
What is Emotional Intelligence (EI)?
• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills

3. Increasing Your Emotional Intelligence
The Emotional Mind vs. the Rational Mind
Rational mind
(neocortex)
Emotional mind
(amygdala)

4. Increasing Your Emotional Intelligence
The Impact of EI
The better you are able to control your moods
and emotions, the better you will be able to make
decisions effectively.

5. Increasing Your Emotional Intelligence
Distorted Thinking
• Catastrophizing: Thinking the worst about every
event
• Overanalyzing: Examining an event repeatedly
and reading too much into each detail
• Tunnel vision: Looking at an event with too
narrow a perspective

6. Increasing Your Emotional Intelligence
Distorted Thinking (cont.)
• Permanence: Thinking an event will affect your
life forever
• Pervasiveness: Thinking an event will affect
every other part of your life
• Personalization: Thinking an event is all about
you

7. Increasing Your Emotional Intelligence
Distorted Thinking Example
Distorted Thinking Reality
“Fred is always finding problems with my
work. He's out to get me. He doesn't
support me enough. I feel like I'm being
attacked all the time. My projects come
back with corrections all over them.”
“Lee is overly sensitive to criticism. My job
is to edit her work, which means I'm
inevitably going to make changes. It's the
nature of the job—I do the same to all the
staff members' work. Lee chooses to take
it personally.”
“I run into a problem with research all the
time. Fred never thinks I have enough
sources. I always have to go back and find
more information. It really eats up my time
to do this re-work.”
“Lee doesn't learn from experience. I've
sent her back repeatedly to do a more
thorough background check on stories.
She should be doing this work up front
instead of running into the same problem
again.”
“Fred asks me to switch deadlines around
all the time. How can he expect me to
finish anything with such chaotic planning?
I need to work on one thing at a time, or I
can't do my work properly.”
“Lee doesn't think flexibly. She expects
the world to be predictable. Changing
deadlines is a reality of the publishing
business. It throws Lee into complete
upheaval. If she were flexible, she likely
wouldn't feel as pressured.”
Lee is a copy editor for a magazine. She faces tight deadlines and enormous pressure
from her boss, Fred.

8. Increasing Your Emotional Intelligence
Distorted Thinking Exercise
1. Identify a recent situation in which you believe your reaction was
inappropriate. Describe the situation.
2. What was your interpretation?
3. Can you categorize your interpretation as one of the destructive
responses previously discussed? If so, which one?
4. Describe the situation again, this time reframing it with a neutral or
positive interpretation.
5. How might reframing the situation have led to a more positive
outcome?

9. Increasing Your Emotional Intelligence
Action Plan

10. Increasing Your Emotional Intelligence
Action Plan