Emotional Intelligence: How to Develop Skills for Success
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In a world filled with constant change, impossible deadlines, and limited resources, emotional intelligence (EI) is the kind of “smarts” that can make the difference between success and failure. Join us for a power hour of learning that will examine the business case for emotional intelligence, explore four key components, and discuss how to implement an effective training plan.
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Emotional Intelligence: How to Develop Skills for Success
- 1. Emotional Intelligence: How to Develop Skills for Success Presented by Alvina Peat
- 2. Emotional Intelligence Picture this… • Close your eyes and think about how your are feeling right now. • Type in the emotion(s) you are feeling and why you are feeling them.
- 6. Emotional Intelligence Today’s Focus The 4 Aspects of Emotional Intelligence
- 7. Emotional Intelligence Activity In your own words, how would you define emotional intelligence? Type in your response.
- 8. Emotional Intelligence Emotional Intelligence: A Definition “The ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.” -Mayer and Salovey 1990
- 9. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 10. Emotional Intelligence Aspect 1: Intrapersonal Intrapersonal emotional intelligence: Self-awareness The ability to recognize your own emotions as they occur. This skill helps you gain self-control in emotional situations.
- 11. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—
- 12. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—not only recognizing
- 13. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—not only recognizing what you are feeling,
- 14. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—not only recognizing what you are feeling, but
- 15. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—not only recognizing what you are feeling, but why you are feeling it.
- 17. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action)
- 18. Emotional Intelligence Analyze Your Thinking • Consciously stop to evaluate thinking. • Ask four questions: – “Is it true?” – “Can I know that it is absolutely true?” – “How do I react when I believe this thought?” – “Who would I be without this thought?” Adapted from Byron Katie: The Work
- 19. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action)
- 20. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action) Change the thought (story)
- 21. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action) Change the thought (story) Change the emotion (feeling)
- 22. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action) Change the thought (story) Change the emotion (feeling) Change the decision (action)
- 23. Emotional Intelligence Connecting Thoughts and Emotions Thought (story) Emotion (feeling) Decision (action) Change the thought (story) Change the emotion (feeling) Change the decision (action)
- 24. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 25. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 26. “You never really understand a man until you consider things from his point of view. Until you climb inside his skin and walk around in it.” -Atticus Finch – To Kill a Mockingbird
- 27. Emotional Intelligence Aspect 2: Interpersonal Interpersonal emotional intelligence: Social Awareness The ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict.
- 28. Emotional Intelligence Recognizing Emotions in Others What are somethings you can do to help you recognize emotions of others? Type in your responses.
- 29. Emotional Intelligence Recognizing Emotions in Others • Spend time getting to know the other person. • Ask for feedback. • Express yourself. • Pay special attention to the upper part of the face.
- 30. Emotional Intelligence Recognizing Emotions in Others https://greatergood.berkeley.edu/quizzes/ei_quiz Type in your responses
- 31. Emotional Intelligence Demonstrating Empathy • Do: lead with listening. Hold off offering advice, judging, or telling them how to feel • Do: be understanding without necessarily agreeing • Do: use words and gestures to show you care
- 32. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 33. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 34. “It may not be my crowing that causes the sun to rise, but I can still awake to celebrate its rising.” -The Chanticleer by Edmond Rosland
- 35. Emotional Intelligence Aspect 3: Adaptability Adaptability is the skill to adjust to changing conditions. This skill enables one to problem-solve more effectively, as well as manage stress more productively.
- 36. Emotional Intelligence Characteristics of Adaptability In your opinion, what are some of the behaviors and/or characteristics of an adaptable person? Type in your responses.
- 37. Emotional Intelligence Characteristics of Adaptability • Open-minded • Focused on outcomes, not processes • Willing to put aside the need to be right • Stand firm on principles and values
- 38. Emotional Intelligence Cultivating Different Perspectives • Listen to people who disagree with you. • Eliminate “either/or” thinking. Look for the “and.” • Question yourself. • Play devil’s advocate. • Look from different altitudes. • Use intuition and logic.
- 39. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 40. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 41. “’Tis a lesson you should heed: Try, try, try again, if at first you don’t succeed, Try, try, try again.” - Williams Edward Hickson
- 42. Emotional Intelligence Aspect 4: Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence. Resilience helps you maintain a positive perspective in the face of negative events or attitudes.
- 43. Emotional Intelligence Gaining an Accurate Perspective
- 44. Emotional Intelligence Gaining an Accurate Perspective
- 45. Emotional Intelligence Gaining an Accurate Perspective Analyze Your Thinking • Consciously stop to evaluate thinking. • Ask four questions: – “Is it true?” – “Can I know that it is absolutely true?” – “How do I react when I believe this thought?” – “Who would I be without this thought?” Adapted from Byron Katie: The Work
- 46. Emotional Intelligence Gaining an Accurate Perspective Example: Jay feels overwhelmed by so many deadlines he’s facing. He’s frightened that he will drop the ball on something. When he analyzes his thinking, it will go like this: “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate.
- 47. Emotional Intelligence Self-Awareness Emotional intelligence has to start with building an awareness of your own emotions—not only recognizing what you are feeling, but why you are feeling it.
- 48. Emotional Intelligence Gaining an Accurate Perspective Example: Jay feels overwhelmed by so many deadlines he’s facing. He’s frightened that he will drop the ball on something. When he analyzes his thinking, it will go like this: “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate.
- 49. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything?
- 50. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it.
- 51. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true?
- 52. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true? Jay’s response: No
- 53. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true? Jay’s response: No How do you react when you believe the thought (I won’t be able to accomplish it all?)
- 54. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true? Jay’s response: No How do you react when you believe the thought (I won’t be able to accomplish it all?) Jay’s response: Frightened, lacking focus and I’m fatigued.
- 55. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true? Jay’s response: No How do you react when you believe the thought (I won’t be able to accomplish it all?) Jay’s response: Frightened, lacking focus and I’m fatigued. Who would you be without the thought of, “I’m overwhelmed and afraid?”
- 56. Emotional Intelligence Jay’s Situation “I’m feeling overwhelmed because I’m afraid I won’t be able to accomplish all that is on my plate. Is it true that you are not going to accomplish everything? Jay’s response: It certainly feels like it. Can you know for sure that this is absolutely true? Jay’s response: No How do you react when you believe the thought (I won’t be able to accomplish it all?) Jay’s response: Frightened, lacking focus and I’m fatigued Who would you be without the thought of, “I’m overwhelmed and afraid?” Jay’s response: Confident, focused and energized.
- 57. Emotional Intelligence Now you try it… • Recall a situation that you have had negative thoughts about. • On a piece of paper write your responses to the following 4 questions to analyze your thinking. – Is what I’m thinking about the situation true? – Can I know that it is absolutely true? – How do I react when I believe this thought? – Who would I be without this thought?
- 58. Emotional Intelligence Bouncing Back Remind yourself of your previous successes.
- 59. Emotional Intelligence Bouncing Back Remind yourself of your previous successes. Accomplishments come in many shapes and sizes
- 60. Emotional Intelligence Bouncing Back Remind yourself of your previous successes. Accomplishments come in many shapes and sizes Identify your strengths.
- 61. Emotional Intelligence Bouncing Back Remind yourself of your previous successes. Accomplishments come in many shapes and sizes Identify your strengths. If you have difficulty recognizing your own strengths, think about how a friend or colleague would describe you
- 62. Emotional Intelligence Bouncing Back Remind yourself of your previous successes. Accomplishments come in many shapes and sizes Identify your strengths. If you have difficulty recognizing your own strengths, think about how a friend or colleague would describe you Take a risk.
- 63. Emotional Intelligence Bouncing Back Remind yourself of your previous successes. Accomplishments come in many shapes and sizes Identify your strengths. If you have difficulty recognizing your own strengths, think about how a friend or colleague would describe you Take a risk. Start small and set a goal that you are fairly certain you can achieve.
- 64. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 65. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 66. Emotional Intelligence Aspects of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Adaptability Resilience
- 67. Emotional Intelligence Thank You Alvina Peat Learning and Development Specialist alvina@williamspeatassoc.com
- 68. Emotional Intelligence Thank You for Participating Shop the store: www.HRDQstore.com Emotional Intelligence Includes: • Instructor Guide • Participant Guide • PowerPoint presentation • Learning Summary • Course Overview • Course Evaluation Enter WebinarEI18 at checkout. Offer expires 8/13.
Editor's Notes
- This slide begins the POWERFUL presentation Allow participants time to enter their emotions. Then tell them to watch as you show the next few slides. Ask them to type in their emotions and why as the upcoming pictures are displayed
- The introduction to the webinar: The purpose of this webinar is to share with you the 4 aspects of Emotional Intelligence.
- Let’s begin by defining it. IN your won words, please describe EI After responses are entered, reveal the next slide
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Interpersonal Skills Social awareness is the ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Read definition and ask participants to think back to the earlier exercise. That self-awareness as they tuned into their emotions as they looked at the pictures.
- Tell participants the first step to being emotional intelligent is to be self-aware.
- Tell participants the first step to being emotional intelligent is to be self-aware.
- Tell participants the first step to being emotional intelligent is to be self-aware.
- Tell participants the first step to being emotional intelligent is to be self-aware.
- Tell participants the first step to being emotional intelligent is to be self-aware.
- Think back to the exercise we began with. These images conjured up something in us. We had feelings and those feelings were directly link to the thoughts we were having about the image.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Finally, get in touch with your feelings by analyzing your thinking. Byron Katie a guru in emotional inquiry shares these 4 questions with clients to help them explore where they might challenge their thinking to create more effective emotions and better outcomes. The goal here is to learn to master our stories so that we can make more effective decisions. And have more productive responses when emotions run high.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Our actions or decisions are influenced by our stories or thoughts. For example, a coworker has accused you of avoiding responsibility for a team project your are working on together. Your thought: My co-worker is trying to make me look bad and make himself look better. How dare he say those things to me. What emotions/feelings might you have? What actions might you take as a result? OK? Now let’s try this: Same scenario: Your coworker accuses you of not carrying your weight. Instead this time, your story goes like this: My coworker is unaware of the work I’ve done. Now that I think about it, he was out sick the day I gave a verbal update at our regular staff meeting. Now, this time what emotions might you have? What about your decision or actions? CHANGE YOUR STORY, YOU CAN CHANGE YOUR EMOTION, THEN YOU CAN CHANGE YOUR ACTION This sounds like a simple process but it’s not easy. Get into the habit of identifying your emotions and thoughts behind them, you need to decide if your thoughts and feelings are reasonable. You may need to enlist help at times.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Interpersonal Skills Social awareness is the ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Interpersonal Skills Social awareness is the ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- In addition to recognizing and managing your own emotions, another goal of emotional intelligence is to develop more positive relationships with others at work. Connecting with another person on an emotional level allows you to develop a meaningful, trusting relationship.
- Get to know the person: A one time observation is not enough to really get to know the person. Spend time together over work, or socially if possible. Coffee break, lunch, etc. Ask for feedback: Find out whether your perceptions are correct. For instance, using an active listening statement like, “it sounds like you’re worried about the upcoming budget review. Is that how you are feeling?” Express yourself: People are more likely to let their guard down and share their true emotions if you are willing to disclose your own. Pay special attention to the upper part of the face: According to Calin Prodan, a professor of neurology at the University of Oklahoma Health Sciences Center, “Primary” or true emotions are expressed in the upper half of the face. Let’s test it out.
- Ask participants to type in emotions they feel are being expressed as we go through the pics.
- Once you have clued in on their emotions: Listen. Ask open-ended questions that allow the other person to talk. Respond without judging. Validate their feelings as real to them (even if they don’t make sense to you). Use words and gestures to show you care. Make eye contact, smile or nod, give a light touch, or perhaps a hug (if appropriate). Finally, ask if there is anything you can do to help. Offer advice only if they ask for it.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Interpersonal Skills Social awareness is the ability to recognize others’ emotions. Showing empathy enables you to have more positive relationships and minimize unproductive conflict. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Walk through bullet list. Emphasize that although flexible to a point. EI people will stand firm on principles and values.
- Adaptability may also require you to tune into the perspectives of others. Listen to people who disagree with you. Try to see the situation from their point of view. Then, find areas of agreement and use them to create a new perspective. Eliminate “either/or” thinking. Change to “both and…” Question yourself. Ask, “Why do I think this? Is there another point of view? Is there something I’m missing? Do I need to be concerned about this issue at all?" Play devil’s advocate. Evaluate your justifications, reasoning, assumptions, etc. Look at the situation from different “altitudes.” Look at the details (“ground level”) and the big picture (“birds-eye view”) to get different perspectives on the situation. Looking from the birds-eye view will inspire more options. Use your intuition and logic. If you tend to always use step-by-step reasoning, try listening to your intuition. If you always trust your gut, try creating a spreadsheet of information related to the issue or situation.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Think of Resiliency as a muscle. We must exercise it to build it. And the only way we exercise it is through experiences.
- Things happen. Sometimes they happen a few times. EI people understand this and maintain an accurate perspective and bounce back from setbacks. In the earlier section Self-Awareness we discussed Managing our stories by analyzing our thinking. Well, this is also key to our resiliency. What are we thinking about the situation?
- Things happen. Sometimes they happen a few times. EI people understand this and maintain an accurate perspective and bounce back from setbacks. In the earlier section Self-Awareness we discussed Managing our stories by analyzing our thinking. Well, this is also key to our resiliency. What are we thinking about the situation?
- Things happen. Often they happen a few times. EI people understand this and maintain an accurate perspective and bounce back from setbacks. In the earlier section on Self-Awareness we discussed Managing our Stories by analyzing our thinking. Well, this is also key to our resiliency. What are we thinking about the situation?
- First step is that Jim identifies the source of his anxiety. EI people take the time figure out what they are feeling and why they are feeling it. Show next slide and remind participants that this is what we discussed earlier in the session.
- Once we know the what and the why, we can move in to the HOW. The bounce back opportunity! How will we bounce back from this situation.
- So back to Jay. He’s overwhelmed and afraid. Let’s help him analyze his perspective.
- This takes practice. It may feel awkward at first. But over time, practiced often, it will become natural. Think of it as a tool to help you analyze your thinking.
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Say: Everyone will experience setbacks and failures from time to time. An important aspect of resilience is the ability to bounce back and regain your footing. Here are some tips to consider
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- Briefly state the 4 aspects of EI Intrapersonal Skills Self-awareness is the ability to recognize your emotions as they occur. This skill helps you gain self-control in emotional situations. Adaptability Flexibility is the ability to adapt to changing conditions. This enables you to problem-solve more effectively, as well as manage your stress more productively. Resilience Resilience is the ability to bounce back from setbacks. Having resilience increases your self-confidence and allows you to maintain a positive perspective even in the face of negative events or attitudes.
- In closing, when we began today, I shared with you that our goal for the webinar was to share with you the 4 aspects of Emotional Intelligence. The Intrapersonal Aspect being about Self-Awareness The Interpersonal Aspect being about identifying and being aware of the emotions in others The Adaptability Aspect – developing the skill to adjust to changing conditions Finally, the Resilience Aspect of EI – the ability to bounce back. My goal was to give you tips, techniques and food for thought in all 4 of these areas. I hope that you feel I have accomplished this goal. I also hope that you are ending this session feeling more enlightened about EI. I would enjoy answering any questions you may have before we end the webinar. Thank you.