This document discusses different approaches to effective coaching. It covers: 1) Coaching methods from ancient Western philosophy, referencing Socrates using questions to guide thinking. 2) Theories of helping and listening, including different levels of listening and ensuring the client owns the problem. 3) The ORID focused conversation method, using objective, reflective, interpretive, and decisional questions to structure a coaching conversation.

1. EFFECTIVE COACHING
Brent Que :: Scrum Master @ HCPH
Agile Leaders PH Chapter

2. 1
2
3
Coaching from Ancient Western Philosophy
Theories of Helping and Listening
A Communication Method – ORID Focused Conversation

3. Expert Knowledge
Beginner’s Mind
Long-Term Orientation

4. Coaching from Ancient
Western Philosophy
What can Greek philosophers teach us?

6. Socrates and Meno
aporia [noun]: A useful expression of doubt

7. “In the search for knowledge, how is it possible
to discover what you want if you do not know it?
Even if you find what you want, how will you ever
know that this is the thing which you did not
know?”

8. Socrates and Theaetetus
Giving birth to ideas

10. “I suspect that, as you yourself believe, your
mind is in labor with some thought which it has
conceived. Accept, then, the ministration of a
midwife's son who practices his mother's art, and
do the best you can to answer the questions I
ask.”

11. Theories of Helping and
Listening
A view from the cliff as to what it means to help and to listen.

12. HELPING

15. In order to have effective help:
• The helping relationship needs to be perceived as equitable.
• The helper knows what role to play.
• The helper exercises inquiry.
• The client owns the problem.

16. The first sign of good communication is being acknowledged.

17. LISTENING

18. “The ability to observe without evaluating is
the highest form of intelligence.”
– Jiddu Krishnamurti

19. Level 1:
From Habits
Level 2:
From Outside
Level 3:
From Within
Level 4:
From Source
Downloading
Habits of Judgment
Factual
Noticing Differences
Emphatic
Emotional Connection
Generative
From the Emergent Future
Open
Mind
Open
Heart
Open
Will
Reconfirming
Disconfirming
Seeing through
another person’s
eyes
Connecting to an
emerging future; shift
in identity and self

21. ORID Focused Conversation
Objective, Reflective, Interpretative, and Decisional.

22. Objective Questions
Facts :: What do you know about this?

23. Reflective Questions
Perceptions :: How do you feel about this?

24. Interpretive Questions
Meaning :: What does it mean for you and for others?

25. Decisional Questions
Action :: What are you going to do?

26. Not all being coached will end up solving the problem on
their own, you can offer suggestions upon their permission.

28. Ask Me 3 Questions
Dare to ask anything, really!

32. Thank you.