Make them
FALL IN LOVE
All Over Again
 Nurturing the
  INBOUND
     Way




                 Kirsten Knipp
                 @kirstenpetra
I’m Kirsten Knipp.
Nice to meet you.



                      #MARKETING
                      LOVE

           @kirstenpetra
           VP Europe @HubSpot
How to Make them Fall in Love Again


 1    Make Marketing People Love




     22       Personalize: The Way YOU Would Want




  3     Use Inbound Tools
        (Hint: HubSpot Can Help)
NURTURING, THE INBOUND WAY




    1            Humanize
                   Your
                 Marketing
Make
 Marketing
people love
Create Content People WANT

                     • Blog.HubSpot.com

                     • YouTube.com/HubSpot

                     • Slideshare.com/HubSpot

                     • Flickr.com/HubSpot

                     • HubSpot.TV




                                                6
analysis                        review                  product
         answers                                                            why
                                    advice
                                                                 top
   questions


 INSIGHTS.
recent                             soon                      tips
               facts                        great
  best                                                                build
         Source: Data from the Science of Blogging - http://bit.ly/ezRm8w         7
But what if my
industry is
BORING?
‘Your industry
isn’t boring.
Your marketing
is boring.’
        @dharmesh
CONFESS:
You hate your
marketing.




                10
Have more fun!
Try more things.
Don’t be afraid to polarize
Average Content Gets Shared

                                                        13
14



12



10



8



6



4



2



0
     1   2   3   4   5   6   7   8   9   10   11   12   13
                                                             13
AWESOME Content Gets Shared MORE
9000


8000
                                                     8,191
7000


6000


5000


4000


3000


2000


1000


   0
       1   2   3   4   5   6   7   8   9   10   11   12   13
                                                               14
9000               13          VS. 8,191
8000


7000


6000


5000


4000


3000


2000


1000


   0
       1   2   3   4   5   6   7   8   9   10   11   12   13
                                                               15
EITHER WRITE
SOMETHING WORTH
READING OR DO
SOMETHING WORTH
WRITING.

—Benjamin Franklin
NURTURING, THE INBOUND WAY




   2             Personalize:
                 The Way YOU
                 Would Want
WHAT DO
THESE
COMPANIES
HAVE IN
COMMON?
            18
$150B
  $92B
    $50B

         $12B

            $8B



                  19
Users, Usage & Conversion

                             Better
More Users & Usage           Personalization




  Better Conversion          Better Value




                                               20
USER ACTIVITY

                                                           INBOUND
                                                          MARKETING
                                ME                        EXPERIENCE
                                                          CUSTOMIZED
                                                            FOR ME
                                     Opt Out

     f+       Facebook Follow




                                           Service Chat
      Page Visits
                                                               Social




        Favorites                       Mobile Activity             Web




                                                                            SMS




                                                             Tools & Apps


                                                                                  21
22
23
24
INBOUND
                                              MARKETING
                                              EXPERIENCE
                     MIKE                     CUSTOMIZED
                                               FOR MIKE


f+      Facebook Follow
                            Purchase Hx
                                          $
                                                                Email




Page Visits
                                                   Social
                                Webinar


     Blog Sub                                           Web




                                                                 Mobile




                                                 Tools & Apps


                                                                        25
Screenshot of Mike’s Amazon.com
homepage




                                  26
NURTURING, THE INBOUND WAY




   3
                Customers Using
                 Inbound Tools
               (Hint: HubSpot Can
                       Help)
SaaS-Based HR Tool to
Inspire & Connect
• Increase Upgrades
   from Free Trial
• Increase Retention
Increasing Trial Usage
Lead Starts
15 Day Trial

                1 Week Left         IF
Welcome Email                 Not logged in
                                   and
                              Not upgraded

                                                                  IF
                                              1 Day Left
                                                            Not logged in
                                7 Day Trial                      and
                              Reminder Email                Not upgraded



                                                             1 Day Trial
                                                           Reminder Email
Joanne
Signed Up!
IMAGINE YOU
CAN DO THIS
FOR ANY
ACTION …
WHY?
•Deal Speed
•Customer
Retention
•Cross & Up-Sell
•Low-Touch
Support
Will You Make them Fall in Love Again?


  1     Make Marketing People Love




      22       Personalize: The Way YOU Would Want




    3     Use Inbound Tools
5,500+
$65M                       customers

from VCs




  320         45,000+
              new leads per month
  employees
Complicated   Easy & Integrated
& Confusing
Grade your entire
 marketing funnel NOW!


Marketing.Grader.com

    Marketing Grader by
THANK
 YOU.

Inbound Nurturing - Make them Fall In Love All Over Again