The document discusses the evolution from business process management (BPM) to business process innovation. It describes how BPM focuses on performance and compliance through standardized and industrialized processes. This enables organizations to transform core processes into commodities while freeing up resources for process-driven innovation. The document advocates treating processes as services and using BPM techniques to create value and manage risks at the front-end of processes.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
Introduction to Business Process Management SuiteAppian
Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation.
Visit our sponsor's website for additional free resources and whitepapers: http://www.appian.com/
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
Presentation about the US Department of Defense Primitives project, which aims at creating design guidelines for modelers using BPMN and related techniques. Presented at the 2010 Building Business Capability conference, Alexandria, VA, October 21, 2010.
Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
Introduction to Business Process Management SuiteAppian
Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation.
Visit our sponsor's website for additional free resources and whitepapers: http://www.appian.com/
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
Oracle SOA & Enterprise2.0 Partner Community Forum, presentation by Léon Smiers on Capgemini view on (Oracle) BPM and cases based upon Oracle BPM technology.
The Future of BPM: Tips, Trends & Customer Pain PointsBonitasoft
Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.
Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.
Eliminate latency between engineering and manufacturing to drive lean holistically. Drive engineer intent to the shop floor with 3D images. Speed is a competitive advantage
This informative presentation on integration of PLM and ERP comes to you from Barry-Wehmiller International resources (BWIR), global services & solutions partner to SolidWorks Enterprise PDM, This was made at SolidWorks World 2010 in specific context to integration of various ERP systems to Enterprise PDM . This presentation covers:
1. Role of PDM & ERP in Product Lifecycle
2. Need for integration between PDM/PLM and ERP
3. Understanding Industry-specific demands
4. SolidWorks Enterprise PDM and ERP integration
5. Case Study 1 : SolidWorks EPDM – Infor XA Integration
6. Case Study 2 : SolidWorks EPDM – SAP Integration
Stages Product Development BPM Suite - Better Processes in Practiceehmeier
Stages is a BPM suite optimized for product development, system and software engineering, IT projects and other knowledge-intensive business processes. It allows users to define, manage, execute and control their processes while assuring compliance to standards like CMMI, ISO, SPICE or COBIT.
Stages lets people understand and perform processes. It integrates with existing tools and platforms to automate the process execution.
Stages is
- integrated into the IT landscape
- web based and cloud ready
- proven in large scale global deployments
Stages Sample Customers:
Automotive:
Audi, Volkswagen, General Motors, Daimler, Bosch, DENSO, Continental, ZF, Delphi, TRW, Johnson Controls, Webasto
Medical / Healthcare / Rail:
Siemens Healthcare, Thales, Bosch Innovations, NewTec
Banking / IT:
Credit Suisse, Atos Origin (ex Siemens Information Systems),GMC, DHL/German Mail
Defense / Aerospace / Space:
Raytheon Anschütz, Elbit Systems, Orbital Sciences, JAXA
How do you build an innovation culture in your team? – An 8-Step GuidePinkesh Shah
Institute of Product Leadership in association with Adaptive Marketing organises monthly series of Product Professionals networking event .Our theme for this event was about How do you build an innovation culture in your team? – An 8-Step Guide that every Product Professionals should know.
Speaker for this event was Prof. Rishikesha T Krishnan IIMB .
Business Process Management (BPM) is a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies and technologies. This introduction video to BPM provides definitions, key components, an IT request process example, and methodologies.
Explore more about BPM on http://www.appian.com/
Visit the BPMbasics Learning Center for additional free resources and whitepapers: http://www2.appian.com/bpmbasics
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
Oracle SOA & Enterprise2.0 Partner Community Forum, presentation by Léon Smiers on Capgemini view on (Oracle) BPM and cases based upon Oracle BPM technology.
The Future of BPM: Tips, Trends & Customer Pain PointsBonitasoft
Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.
Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.
Eliminate latency between engineering and manufacturing to drive lean holistically. Drive engineer intent to the shop floor with 3D images. Speed is a competitive advantage
This informative presentation on integration of PLM and ERP comes to you from Barry-Wehmiller International resources (BWIR), global services & solutions partner to SolidWorks Enterprise PDM, This was made at SolidWorks World 2010 in specific context to integration of various ERP systems to Enterprise PDM . This presentation covers:
1. Role of PDM & ERP in Product Lifecycle
2. Need for integration between PDM/PLM and ERP
3. Understanding Industry-specific demands
4. SolidWorks Enterprise PDM and ERP integration
5. Case Study 1 : SolidWorks EPDM – Infor XA Integration
6. Case Study 2 : SolidWorks EPDM – SAP Integration
Stages Product Development BPM Suite - Better Processes in Practiceehmeier
Stages is a BPM suite optimized for product development, system and software engineering, IT projects and other knowledge-intensive business processes. It allows users to define, manage, execute and control their processes while assuring compliance to standards like CMMI, ISO, SPICE or COBIT.
Stages lets people understand and perform processes. It integrates with existing tools and platforms to automate the process execution.
Stages is
- integrated into the IT landscape
- web based and cloud ready
- proven in large scale global deployments
Stages Sample Customers:
Automotive:
Audi, Volkswagen, General Motors, Daimler, Bosch, DENSO, Continental, ZF, Delphi, TRW, Johnson Controls, Webasto
Medical / Healthcare / Rail:
Siemens Healthcare, Thales, Bosch Innovations, NewTec
Banking / IT:
Credit Suisse, Atos Origin (ex Siemens Information Systems),GMC, DHL/German Mail
Defense / Aerospace / Space:
Raytheon Anschütz, Elbit Systems, Orbital Sciences, JAXA
How do you build an innovation culture in your team? – An 8-Step GuidePinkesh Shah
Institute of Product Leadership in association with Adaptive Marketing organises monthly series of Product Professionals networking event .Our theme for this event was about How do you build an innovation culture in your team? – An 8-Step Guide that every Product Professionals should know.
Speaker for this event was Prof. Rishikesha T Krishnan IIMB .
Această publicație este realizată în cadrul proiectelor:
„Abilitate versus Dizabilitate – de la înțelegere spre eliminarea discriminării și incluziunea socială a persoanelor cu dizabi-lități auditive și de vedere”, implementat de de Alianța Centrelor Comunitare de Acces la Informație și Instruire din Republica Moldova (Alianța INFONET), în parteneriat cu Asociația Surzilor din Republica Moldova și Centrul Național de Informare și Reabilitare a Asociației Nevăzătorilor din Moldova, cu suportul financiar al Programului Egalitate și Participare Civică al Fundaţiei Soros-Moldova,
„Parteneriate pentru incluziunea persoanelor cu dizabilități”, implementat de Alianța Organizațiilor pentru Persoanele cu Diza-bilități, în cadrul Programului „Inițiativă Comună de Promovare a Oportunităților Egale” implementat de Fundația Est Europeană și Centrul Parteneriat pentru Dezvoltare din resursele acordate de Agenția Elvețiană pentru Dezvoltare și Cooperare, Guvernul Suediei și de Ministerul Afacerilor Externe al Danemarcei/DANIDA.
Opiniile exprimate aparţin autorilor şi nu reflectă neapărat punctul de vedere al donatorilor.
Redaccion de textos diego alejandro fuentes gomezdiego fuentes
enstas diapositivs vamos a ver de forma facil en que consiste y que elementos son fundamentales para redaccion de un texto desde un punto de vista personal apoyado en informacion veridica.
Intco medical product-gloves,hot/cold therapy,ECG and wheelchair倩倩 郭
There are disposable gloves,hot/cold therapy,ECG and wheelchair in this catalog.The factory of gloves are in Shandong Province,wheelchairs are in Jiangsu Province,hot/cold therapy and ECG are in Shanghai Province.
Featuring information on Warfighting month, this issue also contains great links to know and a feature from NPASE West Sailors sharing their experience with going live.
Choro Loco es una pieza que pertenece al álbum Mafuá de Yamandu Costa, somo su propio nombre indica se trata de un interpretación del estilo de música brasileño Choro, como una locura de notas y ritmos que no dejan de sorprender a cada compás.
3 Ideas to Improve 'Process Improvement'gilesjohnston
This presentation is the annotated version of a talk given at the South Tyneside Manufacturing Forum event in September 2012.
The theme of the presentations was 'business improvement' and this section, process improvement, covered three ideas that many businesses miss out on that can significantly improve the results gained from undertaking process improvement projects.
Center of Excellence Peer to Peer ForumPegasystems
"Intelligent BPM" (iBPM) is the next-generation of BPM technology. What are its implications for your BPM Center of Excellence? What are the right projects for the technology? Are you moving your organization in the right direction to take full advantage? Dr. Setrag Khoshafian answers these questions and explores a range of exciting iBPM concepts.
This presentation was used as part of a live webcast. You can watch the full recording with audio at: http://www.pega.com/resources/center-of-excellence-peer-to-peer-forum?utm_source=ss
Lumo Energy is a Tier 2 electricity and gas retailer based in Melbourne which supplies over 500,000 customers in SA, VIC, NSW and QLD. They employ around 600 people on the ground in Melbourne and use the services of a dedicated contact centre in Mumbai of around 150.
This presentation is from the CampIT Conference on 11-5-2009. It covers strategies and tactics IT leaders can use to be more relevant to the business in the year ahead.
Why would you want to improve your test process using TPI or TMMi?Rik Marselis
Rik Marselis and Geoff Thompson presented about why people in an IT organization would want to use methods for improving their test process.
Rik was the project leader for the creation of TPI NEXT.
Geoff was one of the founders of TMMi.
Both have contributed to ISTQB.
Both models can be used for test process improvement. This presentation gives an overview of the reasons why one would want to improve. After that Geoff and Rik both elaborated on the details of the methods and then did a comparison.
This presentation was given at a conference for test experts of the Siemens group.
Summarizes how I began to apply the CMMI for Services (CMMI-SVC) to my small company in 2009.
First delivered at the NDIA CMMI Technology Conference in Denver, November 2009. WINNER: Outstanding Presentation, CMMI for Services / Lean / Small Settings Track [CmmiTraining.com]
"As with many companies, the recent recession has forced cut back on costs. "The low hanging fruit" in terms of the most obvious cost cutting initiatives have already been taken. Consulting companies have been hired to help re-structure and optimize therefore expediting business recovery. However, despite all efforts, business change for the better is still slow. What do we do next?”
Learn how Kiwibank uses Nintex Promapp to improve their business processes and where their process improvement journey has taken them. See what they have learnt on their road to success, and some tips and tricks that you can apply in your organisation.
(Scaling) agile through the lens of a Business Analyst using SAFeAustraliaChapterIIBA
Join IIBA® Brisbane and speakers Joeri (Yuri) Timmermans and Ishan Roy host an online event.
This event covers the evolution of agile ways of working through the lens of a Business Analyst. It will also look at how this role is evolving as organisations move to achieve business agility using scaled agile frameworks such as SAFe.
Fundamental modeling constructs of BPMN 2.0 - Activity, Gateway, Sequence Flow, Pool and Lane. Part of the Business Process Management coursework at Stevens Institute of Technology.
Keynote at the 8th International Workshop on Business Process Design, Tallinn, Estonia, September 3, 2012. Discusses design thinking, coming up with new ideas, and how design thinking is taught at Stevens Institute of Technology. Thanks to Michael Rosemann and Jeff Nickerson for ideas and discussion.
This presentation was given as a research seminar at Stevens Institute of Technology on December 1, 2011. It covers the analysis of standardization processes as a research field and discusses the background, findings, and structure of several publications. It is useful for researchers and doctoral students in Information Systems, Social Science and Management that are interested in analyzing the behavior of individuals in institutions.
Primitives And Design Patterns for Top-Down SOA ImplementationsMichael zur Muehlen
Presentation given at the SOA Symposium 2009, Government and Industry Issues and Solutions. This presentation focuses on the development of a BPMN styleguide for the Department of Defense.
Presentation given at the IIR Business Process Management Conference, San Diego, CA, November 13th, 2007. It focuses on the difference between rules and processes, the integration points of BPMS and BRMS, and ways to get started.
What every Enterprise Architect needs to know about BPM and WorkflowMichael zur Muehlen
Keynote presented at the WfMC Forum de la Geide in Paris on October 10th, 2007. Focuses on the organizational aspects of BPM, rather than the technical details.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Unveiling the Secrets How Does Generative AI Work.pdf
From Process Management to Process Innovation
1. From Business Process Management
to Business Process Innovation
Michael zur Muehlen, Ph.D.
Director, Center of Excellence for Business Process Innovation
Stevens Institute of Technology
Hoboken NJ
Michael.zurMuehlen@stevens.edu
www.sungard.com/energy
Wednesday, January 14, 2009
2. Motivation
Drivers for
Business Process Management (BPM)
Compliance
Performance
Mandated compliance (e.g. SOX)
Business Process Improvement
Desired compliance (e.g. ISO, ITIL)
Engineering of Process-aware IS
Wednesday, January 14, 2009
3. How do you make a Cup of Coffee?
Wednesday, January 14, 2009
8. BPM Questions
How do we design and communicate this process?
Wednesday, January 14, 2009
9. BPM Questions
How do we design and communicate this process?
How do we know that we perform this process well?
Wednesday, January 14, 2009
10. BPM Questions
How do we design and communicate this process?
How do we know that we perform this process well?
How do we know that we manage this process well?
Wednesday, January 14, 2009
11. BPM Questions
How do we design and communicate this process?
How do we know that we perform this process well?
How do we know that we manage this process well?
How do we know that we maintain compliance?
Wednesday, January 14, 2009
12. BPM Questions
How do we design and communicate this process?
How do we know that we perform this process well?
How do we know that we manage this process well?
How do we know that we maintain compliance?
How should we organize and govern process
improvement efforts?
Wednesday, January 14, 2009
13. BPM Questions
How do we design and communicate this process?
How do we know that we perform this process well?
How do we know that we manage this process well?
How do we know that we maintain compliance?
How should we organize and govern process
improvement efforts?
Which standards and technology are relevant?
Wednesday, January 14, 2009
14. Process Life Cycle
Business Process Business Process
Innovation Management
Business Process Business Process
Monitoring Automation
Wednesday, January 14, 2009
15. “Innovation is about
imposing a discipline of
value creation
in an organization”
Tom Koulopoulos
Wednesday, January 14, 2009
21. Great!
Now What Do We
Do With It?
Wednesday, January 14, 2009
22. Process Innovation
Project Autograph
Usage-based Insurance
Billing
New Process
New Technology
New Value Proposition
Wednesday, January 14, 2009
23. Process Innovation
Project Failed
Lack of Standard Process
Expensive Technology
Customers not ready
Wednesday, January 14, 2009
24. Learn from Outside
Telecom Billing Process
Free GPS
Rate depends on mileage driven
Industry-strength Billing Process
Wednesday, January 14, 2009
25. Relationship between BPM and Strategy
Financial FINANCIAL
Objectives are Primary Objectives
Paramount
Wednesday, January 14, 2009
26. Relationship between BPM and Strategy
Financial FINANCIAL
Objectives are Primary Objectives
Paramount
CUSTOMER
Customers
Seek Value Value Proposition
and Pay for it
Wednesday, January 14, 2009
27. Relationship between BPM and Strategy
Financial FINANCIAL
Objectives are Primary Objectives
Paramount
CUSTOMER
Customers
Seek Value Value Proposition
and Pay for it
PROCESS
Processes
Enable Value Regulatory /
Innovation
Operations Customer
Social
Creation
Wednesday, January 14, 2009
28. Relationship between BPM and Strategy
Financial FINANCIAL
Objectives are Primary Objectives
Paramount
CUSTOMER
Customers
Seek Value Value Proposition
and Pay for it
PROCESS
Processes
Enable Value Regulatory /
Innovation
Operations Customer
Social
Creation
Strategic
Change
Strategic
Job
Agenda
IT
Families
LEARNING & GROWTH
Processes shape
and are shaped Human Information Organization
Capital Capital Capital
by maturity
Wednesday, January 14, 2009
29. The BPM Maturity Model
Business Process Management
Maturity
Strategic Governance Method IT People Culture
Alignment
Process Process Roles and Process Design & Process Design & Process Skills & Process Values &
Improvement Plan Responsibilities Modeling Modeling Expertise Beliefs
Process Process
Strategy & Process Decision Making Process Education & Process Attitudes &
Implementation & Implementation &
Capability Linkage Processes Learning Behaviors
Executions Executions
Process Metrics & Process
Process Control & Process Control & Responsiveness to
Performance Collaboration &
Process Architecture Measurement Measurement Process Change
Linkage Communication
Process Process Process
Process Output Leadership
Management Improvement & Improvement & Process Knowledge
Measurement Attention to Process
Standards Innovation Innovation
Process Process Project & Process Project & Process
Process Customers Process Social
Management Program Program Management
& Stakeholders Networks
Controls Management Management Leaders
Source: Rosemann & DeBruin 2006
Wednesday, January 14, 2009
30. Customers don’t care about
processes per se, but about
their value proposition
Wednesday, January 14, 2009
34. Underwriting On Demand
Text2Insure
Provide Travel and Car Insurance via SMS
Provides Quote within 60 seconds
Reply “BUY”
Call from agent within 10 min for payment
details
Cover2go
Accidental Death Insurance
Fees taken from cell phone bill
Wednesday, January 14, 2009
35. Process and Risk Management
Process-oriented
Risk Management
Process Risk
Risk-oriented
Process Management
Wednesday, January 14, 2009
37. Risk Management and BPM
BPM Risk Management
Focus on providing value for Focus on ensuring value for
stakeholders stakeholders
Performance depends on effectiveness Risk is an inherent property of
of business processes business processes
Performance is influenced by process Risk is mitigated by process design
design
Feedback is obtained through Feedback is obtained through Risk
Performance Indicators assigned to Indicators assigned to systems and
systems and processes processes
Performance objectives are achieved Risk is mitigated through optimized
through optimized processes processes
Compare Frew (2006)
Wednesday, January 14, 2009
38. Risk Management and BPM
BPM Risk Management
Focus on providing value for Focus on ensuring value for
stakeholders stakeholders
Performance depends on effectiveness Risk is an inherent property of
of business processes business processes
Performance is influenced by process Risk is mitigated by process design
design
Feedback is obtained through Feedback is obtained through Risk
Performance Indicators assigned to Indicators assigned to systems and
systems and processes processes
Performance objectives are achieved Risk is mitigated through optimized
through optimized processes processes
Compare Frew (2006)
Wednesday, January 14, 2009
39. From Core to Commodity: Recipe
Treat the Process as a Service
Define a Standard Interface
Create Value at the Front-End
BPM enables OpRisk Management
Compliance can be an Asset
Wednesday, January 14, 2009
40. Takeaways
BPM means two things:
Performance and Compliance
Processes define services
Processes are services
Core processes can become commodities
Process management creates problem solvers
Industrialized processes enable innovation
Wednesday, January 14, 2009
41. From Business Process Management
to Business Process Innovation
Michael zur Muehlen, Ph.D.
Center of Excellence in Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Castle Point on the Hudson
Hoboken, NJ 07030
Phone:
+1 (201) 216-8293
Fax:
+1 (201) 216-5385
E-mail:
Michael.zurMuehlen@stevens.edu
Web:
http://www.cebpi.org www.sungard.com/energy
Wednesday, January 14, 2009