This document discusses different approaches to structuring quality management within an organization. It describes centralized, decentralized, and hybrid models. A centralized model places quality management under a corporate team, while a decentralized model gives business units more autonomy. A hybrid model balances centralized and decentralized approaches. The document also lists some common quality management tools, including check sheets, control charts, Pareto charts, and scatter plots.
A Proposal for A Quality Management System – Based on Acquisition of ABC CompanyShyam Mohamed, MSc., LSSBB
This proposal outlines a new quality organization structure and quality management system for ABC Company, which was recently acquired by 123ABC Company. It recommends establishing a quality organization with groups responsible for quality assurance, quality control, auditing, and other functions. A quality management system is proposed with a documentation structure including a quality manual, standard operating procedures, and data. Implementing the new quality system will provide benefits like increased efficiency, compliance, and process improvement.
An organization can benefit from establishing an effective quality management system (QMS) to ensure customer requirements are consistently met. A QMS coordinates activities to continually improve performance by defining processes that produce quality products and services. Implementing a QMS involves designing, building, controlling, deploying, measuring, reviewing, and improving the system. Certification of a QMS by an independent third party can provide assurance to customers and improve an organization's competitiveness.
This document discusses the key components of an effective quality management system. It begins by outlining the benefits of implementing quality management software, such as automating processes like corrective and preventive action plans. It then lists several essential components that a quality management system and software should include, such as facilitating regulatory compliance, customizable workflows, and integrating with other systems. The document also provides examples of commonly used quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. In closing, it emphasizes that a robust quality management system connects all departments and processes to help companies improve quality and regulatory compliance.
SSCG ISO 9001 Quality Management Systems (QMS)SSCG Consulting
ISO 9001 is the internationally recognised standard for quality management and as reputable performance benchmark. Applies to processes, procedures and systems that create and control the products and services a company supplies, and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.
Quality Management Systems Potential LLC BrochureSteve Gompertz
QMS Potential LLC is a Minnesota based consulting firm focused on helping medical device companies avoid the common pitfalls lurking in most quality systems. QMS Potential LLC provides services in the following areas:
Quality Systems Assessment
Quality Systems Development
Audit Preparation & Response
Quality Systems Education
Quality Systems Tools Selection
This document provides an overview of quality management systems and how to build one. It discusses 10 steps to build a quality management system, including defining processes, quality policy, objectives, defects, documents/records, quality processes, training needs, using the system, measuring performance, and taking action to improve. It also lists and describes several common quality management tools, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to quality management systems.
This document discusses different approaches to structuring quality management within an organization. It describes centralized, decentralized, and hybrid models. A centralized model places quality management under a corporate team, while a decentralized model gives business units more autonomy. A hybrid model balances centralized and decentralized approaches. The document also lists some common quality management tools, including check sheets, control charts, Pareto charts, and scatter plots.
A Proposal for A Quality Management System – Based on Acquisition of ABC CompanyShyam Mohamed, MSc., LSSBB
This proposal outlines a new quality organization structure and quality management system for ABC Company, which was recently acquired by 123ABC Company. It recommends establishing a quality organization with groups responsible for quality assurance, quality control, auditing, and other functions. A quality management system is proposed with a documentation structure including a quality manual, standard operating procedures, and data. Implementing the new quality system will provide benefits like increased efficiency, compliance, and process improvement.
An organization can benefit from establishing an effective quality management system (QMS) to ensure customer requirements are consistently met. A QMS coordinates activities to continually improve performance by defining processes that produce quality products and services. Implementing a QMS involves designing, building, controlling, deploying, measuring, reviewing, and improving the system. Certification of a QMS by an independent third party can provide assurance to customers and improve an organization's competitiveness.
This document discusses the key components of an effective quality management system. It begins by outlining the benefits of implementing quality management software, such as automating processes like corrective and preventive action plans. It then lists several essential components that a quality management system and software should include, such as facilitating regulatory compliance, customizable workflows, and integrating with other systems. The document also provides examples of commonly used quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. In closing, it emphasizes that a robust quality management system connects all departments and processes to help companies improve quality and regulatory compliance.
SSCG ISO 9001 Quality Management Systems (QMS)SSCG Consulting
ISO 9001 is the internationally recognised standard for quality management and as reputable performance benchmark. Applies to processes, procedures and systems that create and control the products and services a company supplies, and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.
Quality Management Systems Potential LLC BrochureSteve Gompertz
QMS Potential LLC is a Minnesota based consulting firm focused on helping medical device companies avoid the common pitfalls lurking in most quality systems. QMS Potential LLC provides services in the following areas:
Quality Systems Assessment
Quality Systems Development
Audit Preparation & Response
Quality Systems Education
Quality Systems Tools Selection
This document provides an overview of quality management systems and how to build one. It discusses 10 steps to build a quality management system, including defining processes, quality policy, objectives, defects, documents/records, quality processes, training needs, using the system, measuring performance, and taking action to improve. It also lists and describes several common quality management tools, such as check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Finally, it lists additional topics related to quality management systems.
This document discusses the benefits of implementing a quality management system that is compliant with ISO 9001 standards. It lists several key benefits, including increased efficiency, revenue, and employee morale through more structured and consistent processes. Other benefits mentioned are achieving international recognition, more factual decision making, improved supplier relationships, effective documentation, and consistency across all company processes. The document also provides information on common quality management tools like check sheets, control charts, Pareto charts, and scatter plots that can be used as part of a quality management system.
The document outlines the core elements of a quality management system (QMS), including quality policy and objectives, quality manual, organizational structure and responsibilities, data management, processes, customer satisfaction, continuous improvement, quality instruments, and document control and management. It provides details on each element, emphasizing the importance of establishing standardized processes, monitoring customer satisfaction, continual improvement, and effective document management.
This document provides information on implementing a quality management system according to ISO 9000 standards. It outlines 14 steps for implementation:
1. Commitment from top management
2. Establishing an implementation team
3. Conducting awareness programs
4. Providing training
5. Conducting an initial status survey
6. Creating an implementation plan
7. Developing documentation
8. Controlling documents
9. Implementation
10. Internal quality audits
11. Management reviews
12. Pre-assessment audits
13. Certification and registration
14. Continual improvement
It also discusses quality management tools like check sheets, control charts, and Pareto charts that can be used for implementation
Ensemble - Process, Strategy and Performance ManagementRefik Tuncer
The document discusses process, strategy, and performance management systems. It describes how Ensemble is a holistic process management system that provides benefits like standardizing work, increasing efficiency and quality, and facilitating performance measurement. It emphasizes defining and mapping processes, linking them to strategy and key performance indicators, and continuously improving processes to meet evolving customer needs and increase competitiveness. The document promotes taking a process-oriented approach to management and using Ensemble's tools to clarify responsibilities, analyze processes, ensure compliance, and monitor performance at different levels.
This document provides information and guidance on implementing a quality management system that is compliant with ISO 9001 standards. It outlines 14 steps for implementation, including gaining management commitment, establishing an implementation team, conducting training and audits, developing documentation, and achieving certification. It also lists various quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms that can be used in a quality management system. Additional online resources on quality management topics are provided.
Slides Presentation is about the following topic:
> Cost of Quality
> Cost of Prevention
> Cost of Appraisal
> Internal Failure Cost
> External Failure Cost
> Process Improvement Model
> Plan-Do-Check-Act model
> Six Sigma DMAIC Model
> Six Sigma DMADV Model
This quality system procedure fills the Major gap in ISO 9001:2008 QSM documentation when transitioning to the new version of ISO 9001:2015; is based on the practical experience of the Enterprise Risk Management implementation, and corresponds to the requirements of ISO 9001:2015 and ISO 31000:2009
The process approach (and business process management)Nicola Mezzetti
The document discusses the process approach and business process management. It defines a process as a set of interrelated activities that use inputs to produce an intended result. The process approach involves managing activities as interrelated processes to achieve consistent results efficiently. Key aspects of the process approach include establishing processes as an integrated system, defining activities and checks to deliver outputs, and using risk-based thinking. The document also discusses business process modeling notation (BPMN) for graphically representing business processes using elements like events, activities, gateways, sequence flows, and pools.
Elements Of An Effective Quality Management Systemgauravdhupar
The document discusses key elements of an effective quality management system for customer service operations. It defines quality as meeting customer needs and expectations. Quality management principles focus on customers and involve getting customer feedback. Customer satisfaction is achieved through high-quality design that meets product features and avoiding deficiencies. Elements of good service quality include timeliness, completeness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality improvement initiatives include benchmarking, continuous improvement, quality circles, and Six Sigma. Quality tools help analyze problems and identify solutions. Standard procedures are important to maintain quality.
The document discusses implementing a process approach to quality management. It begins by explaining that adopting a process approach can help organizations regain focus on continuous improvement if their quality management system has lost effectiveness over time. Key points include:
- Identifying the organization's processes, process owners, and how processes interact and flow.
- Planning processes, defining activities and requirements, and verifying against objectives.
- Implementing and measuring processes, analyzing results, and taking corrective actions to improve.
- Process mapping techniques like documenting the "as is", "to be", and "could be" states of processes can aid analysis and redesign.
139 pages MS word document gives detailed description of the IMS processes and their interaction and might be selected by the Organization as the Only IMS document.
Compliant with the new versions of ISO 9001:2015 and ISO 14001:2015
Process approach to Management system. Improvemnet proposition. Shortened.Elena Petrova
The document proposes implementing a process approach to managing TEAM, an IT company. It discusses alternative management approaches and defines key concepts like process categories and goals. The presentation aims to show business value of the process approach using an example low-cost airline. It outlines an IT company management system project including a business process map linking business development strategy to core processes like service delivery, account management, recruiting, and software development.
What is requirement of Risk based Thinking in ISO 9001:2015 & ISO 14001:2015 ?
What is Risk? How to identify? How to assess and control?
How to incorporate Risk based thinking in to QMS & EMS?
It is that time of the year, where in your KRA's are set, your KPI's are defined and things get set as "Target" for the year.
Why do you need to set an yearly goal? This presentation, tries to answer this question.
And let us discuss the behavioural aspects of setting and working towards a set KRA/KPI
Management review is the routine evaluation of whether management systems are performing as intended and producing the desired results as efficiently as possible. It is the ongoing “due diligence” review by management that fills the gap between day-to-day work activities and periodic formal audits.
This document provides information about quality management system processes, including:
1) It discusses the process approach to quality management systems which focuses on improving customer satisfaction by meeting requirements. Key aspects include identifying processes, responsibilities, and performance measures.
2) A 7-step methodology is described for managing quality processes: establish responsibilities; define the process; identify customer requirements; establish performance measures; compare performance to requirements; identify improvement opportunities; and improve process performance.
3) Continuous improvement is a focus, with the goal of addressing gaps in performance to better meet customer needs. Quality tools can help analyze data and identify improvement projects.
This document discusses the importance of quality management systems. It explains that quality management ensures excellence in products, services, and processes by identifying weaknesses and areas for improvement. This allows companies to set standards and make adjustments to exceed customer expectations. The document then provides examples of how quality management can improve product performance, customer satisfaction, reduce waste, enhance productivity, and increase revenues. It also describes several common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Finally, it lists additional topics related to quality management systems.
This document provides information about quality management system policy including definitions, tools, and guidelines. It discusses the key aspects of a quality management system policy such as executive responsibility, quality functions, system establishment and maintenance, and system review and improvement. Examples of common quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics about quality management systems are listed for further reference.
The document discusses implementing an integrated management system that combines quality, safety, and environmental standards into a single system. It proposes a model with the following elements:
1) A single policy covering quality, safety, and environment.
2) Planning that identifies requirements, objectives, and processes for quality, safety, and environmental issues.
3) Implementation involving operational control, training, documentation, communication, and supplier management to put the integrated system into practice.
The World Health Organization is calling for all countries to exclusively use single-use "smart syringes" by 2020 in order to help eliminate millions of new hepatitis and HIV cases each year caused by syringe reuse. Smart syringes have features that prevent reuse, such as plungers that break or needles that retract after one use. The WHO also recommends reducing unnecessary injections, as 90% of the over 16 billion annual injections are for medicines delivered via syringe rather than higher-risk procedures. Making the switch to smart syringes could help curb the global transmission of infectious diseases via contaminated syringes.
David Gritz answers:
How can we avoid the performance trap: poor short-tern performance hurts good long-term strategy?
What system can companies use to translate strategy into operations?
How do you test, adapt, and correct business strategies?
This document discusses the benefits of implementing a quality management system that is compliant with ISO 9001 standards. It lists several key benefits, including increased efficiency, revenue, and employee morale through more structured and consistent processes. Other benefits mentioned are achieving international recognition, more factual decision making, improved supplier relationships, effective documentation, and consistency across all company processes. The document also provides information on common quality management tools like check sheets, control charts, Pareto charts, and scatter plots that can be used as part of a quality management system.
The document outlines the core elements of a quality management system (QMS), including quality policy and objectives, quality manual, organizational structure and responsibilities, data management, processes, customer satisfaction, continuous improvement, quality instruments, and document control and management. It provides details on each element, emphasizing the importance of establishing standardized processes, monitoring customer satisfaction, continual improvement, and effective document management.
This document provides information on implementing a quality management system according to ISO 9000 standards. It outlines 14 steps for implementation:
1. Commitment from top management
2. Establishing an implementation team
3. Conducting awareness programs
4. Providing training
5. Conducting an initial status survey
6. Creating an implementation plan
7. Developing documentation
8. Controlling documents
9. Implementation
10. Internal quality audits
11. Management reviews
12. Pre-assessment audits
13. Certification and registration
14. Continual improvement
It also discusses quality management tools like check sheets, control charts, and Pareto charts that can be used for implementation
Ensemble - Process, Strategy and Performance ManagementRefik Tuncer
The document discusses process, strategy, and performance management systems. It describes how Ensemble is a holistic process management system that provides benefits like standardizing work, increasing efficiency and quality, and facilitating performance measurement. It emphasizes defining and mapping processes, linking them to strategy and key performance indicators, and continuously improving processes to meet evolving customer needs and increase competitiveness. The document promotes taking a process-oriented approach to management and using Ensemble's tools to clarify responsibilities, analyze processes, ensure compliance, and monitor performance at different levels.
This document provides information and guidance on implementing a quality management system that is compliant with ISO 9001 standards. It outlines 14 steps for implementation, including gaining management commitment, establishing an implementation team, conducting training and audits, developing documentation, and achieving certification. It also lists various quality management tools like check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms that can be used in a quality management system. Additional online resources on quality management topics are provided.
Slides Presentation is about the following topic:
> Cost of Quality
> Cost of Prevention
> Cost of Appraisal
> Internal Failure Cost
> External Failure Cost
> Process Improvement Model
> Plan-Do-Check-Act model
> Six Sigma DMAIC Model
> Six Sigma DMADV Model
This quality system procedure fills the Major gap in ISO 9001:2008 QSM documentation when transitioning to the new version of ISO 9001:2015; is based on the practical experience of the Enterprise Risk Management implementation, and corresponds to the requirements of ISO 9001:2015 and ISO 31000:2009
The process approach (and business process management)Nicola Mezzetti
The document discusses the process approach and business process management. It defines a process as a set of interrelated activities that use inputs to produce an intended result. The process approach involves managing activities as interrelated processes to achieve consistent results efficiently. Key aspects of the process approach include establishing processes as an integrated system, defining activities and checks to deliver outputs, and using risk-based thinking. The document also discusses business process modeling notation (BPMN) for graphically representing business processes using elements like events, activities, gateways, sequence flows, and pools.
Elements Of An Effective Quality Management Systemgauravdhupar
The document discusses key elements of an effective quality management system for customer service operations. It defines quality as meeting customer needs and expectations. Quality management principles focus on customers and involve getting customer feedback. Customer satisfaction is achieved through high-quality design that meets product features and avoiding deficiencies. Elements of good service quality include timeliness, completeness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality improvement initiatives include benchmarking, continuous improvement, quality circles, and Six Sigma. Quality tools help analyze problems and identify solutions. Standard procedures are important to maintain quality.
The document discusses implementing a process approach to quality management. It begins by explaining that adopting a process approach can help organizations regain focus on continuous improvement if their quality management system has lost effectiveness over time. Key points include:
- Identifying the organization's processes, process owners, and how processes interact and flow.
- Planning processes, defining activities and requirements, and verifying against objectives.
- Implementing and measuring processes, analyzing results, and taking corrective actions to improve.
- Process mapping techniques like documenting the "as is", "to be", and "could be" states of processes can aid analysis and redesign.
139 pages MS word document gives detailed description of the IMS processes and their interaction and might be selected by the Organization as the Only IMS document.
Compliant with the new versions of ISO 9001:2015 and ISO 14001:2015
Process approach to Management system. Improvemnet proposition. Shortened.Elena Petrova
The document proposes implementing a process approach to managing TEAM, an IT company. It discusses alternative management approaches and defines key concepts like process categories and goals. The presentation aims to show business value of the process approach using an example low-cost airline. It outlines an IT company management system project including a business process map linking business development strategy to core processes like service delivery, account management, recruiting, and software development.
What is requirement of Risk based Thinking in ISO 9001:2015 & ISO 14001:2015 ?
What is Risk? How to identify? How to assess and control?
How to incorporate Risk based thinking in to QMS & EMS?
It is that time of the year, where in your KRA's are set, your KPI's are defined and things get set as "Target" for the year.
Why do you need to set an yearly goal? This presentation, tries to answer this question.
And let us discuss the behavioural aspects of setting and working towards a set KRA/KPI
Management review is the routine evaluation of whether management systems are performing as intended and producing the desired results as efficiently as possible. It is the ongoing “due diligence” review by management that fills the gap between day-to-day work activities and periodic formal audits.
This document provides information about quality management system processes, including:
1) It discusses the process approach to quality management systems which focuses on improving customer satisfaction by meeting requirements. Key aspects include identifying processes, responsibilities, and performance measures.
2) A 7-step methodology is described for managing quality processes: establish responsibilities; define the process; identify customer requirements; establish performance measures; compare performance to requirements; identify improvement opportunities; and improve process performance.
3) Continuous improvement is a focus, with the goal of addressing gaps in performance to better meet customer needs. Quality tools can help analyze data and identify improvement projects.
This document discusses the importance of quality management systems. It explains that quality management ensures excellence in products, services, and processes by identifying weaknesses and areas for improvement. This allows companies to set standards and make adjustments to exceed customer expectations. The document then provides examples of how quality management can improve product performance, customer satisfaction, reduce waste, enhance productivity, and increase revenues. It also describes several common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms. Finally, it lists additional topics related to quality management systems.
This document provides information about quality management system policy including definitions, tools, and guidelines. It discusses the key aspects of a quality management system policy such as executive responsibility, quality functions, system establishment and maintenance, and system review and improvement. Examples of common quality management tools are also defined, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. Other related topics about quality management systems are listed for further reference.
The document discusses implementing an integrated management system that combines quality, safety, and environmental standards into a single system. It proposes a model with the following elements:
1) A single policy covering quality, safety, and environment.
2) Planning that identifies requirements, objectives, and processes for quality, safety, and environmental issues.
3) Implementation involving operational control, training, documentation, communication, and supplier management to put the integrated system into practice.
The World Health Organization is calling for all countries to exclusively use single-use "smart syringes" by 2020 in order to help eliminate millions of new hepatitis and HIV cases each year caused by syringe reuse. Smart syringes have features that prevent reuse, such as plungers that break or needles that retract after one use. The WHO also recommends reducing unnecessary injections, as 90% of the over 16 billion annual injections are for medicines delivered via syringe rather than higher-risk procedures. Making the switch to smart syringes could help curb the global transmission of infectious diseases via contaminated syringes.
David Gritz answers:
How can we avoid the performance trap: poor short-tern performance hurts good long-term strategy?
What system can companies use to translate strategy into operations?
How do you test, adapt, and correct business strategies?
We look at some of the ways in which you can leverage technology and key concepts in finding a solution that not only meets your Quality Management needs, but is also cost-effective to your bottom line.
Using the Cloud to Deploy Quality Management SoftwareVERSE Solutions
This document contains confidential information about EtQ, Inc. It discusses various cloud computing models including dedicated SaaS environments and multi-tenant SaaS environments. A dedicated SaaS environment provides more flexibility and security while a multi-tenant environment has less flexibility and potential security issues due to shared connections and databases. The document emphasizes considering flexibility, deployment options, look and feel, reporting capabilities, scalability, and end user adoption when evaluating quality management system software.
Document control systems automate the process of creating, approving, reviewing, and distributing documents. They ensure documents are up-to-date and can integrate with other systems like training to provide visibility into employee requirements. Effective document control systems provide automatic routing and approval of documents according to customized workflows. They also integrate with tools like Microsoft Office and can automatically update documents and training records when changes are made. Document control is the foundation for an effective quality management system.
This document provides an overview of VERSE, a cloud-based quality management software solution from EtQ, Inc. VERSE allows companies to streamline compliance, keep up with business pace, and gain tighter control over processes at a low cost of entry. Key features of VERSE include document control, corrective action management, audit management, employee training, reporting, and a robust workflow engine. VERSE offers flexibility, best practices, and versatility through a cloud-based platform starting at $6,000 per year.
Injection safety According to CDC guidelineDerar ALJarrah
Preventing Unsafe Injection Practices
Safe Injection Practices are a set of recommendations within Standard Precautions, which are the foundation for preventing transmission of infections during patient care in all healthcare settings including hospitals, long-term care facilities, ambulatory care, home care and hospice.
This document outlines recommended injection safety practices from the CDC. It defines injection safety as a set of measures taken to perform injections in an optimally safe manner to prevent transmission of infections between patients and healthcare providers. Key recommendations include using aseptic technique to prepare medications, accessing single-dose vials only once for a single patient, and never using the same syringe or needle on multiple patients. Single-dose vials should be discarded according to the manufacturer's time specification for an opened vial or at the end of the procedure, while unopened vials follow expiration dates. Following proper infection control practices during medication preparation and administration is emphasized.
Real world experience with SharePoint and k2 workflowsJamie McAllister
This document discusses challenges with SharePoint workflows and the benefits of using K2 software to build business applications and workflows. It notes that the biggest challenges SharePoint users cite are user adoption and expanding use to more business processes. Most SharePoint organizations need workflow-driven apps but face challenges with integration, time/effort to build apps, and user interfaces. K2 provides a platform to build and run apps across on-premises and cloud environments using building blocks like data, forms, workflow, and reports. It also discusses K2 architecture, types of projects, feedback on using K2, and the new K2 AppIt cloud service.
Every occupation has work hazards and same is true for doctors and nurses also. Doctors and nurses are prone to needle stick injury while working and there is always risk of getting blood borne infection like HIV, Hepatitis B and HIV
This document discusses Management by Walking Around (MBWA), an effective management technique where managers visit employees informally to boost morale, maintain visibility of projects, and provide coaching. While successful for companies like HP, MBWA is limited in virtual environments. The document proposes a conceptual "virtual MBWA" solution using intelligent project management software to allow rapid Q&A reviews, risk assessment, integration with collaboration tools, and a centralized repository, in order to continue providing the benefits of visibility, control and optimization for distributed teams.
QUALITY MANAGEMENT PRACTICES USED BY TELECOM ORGANIZATIONS,quality in telecom...Micky Lyf
This document is a dissertation report submitted by Pragya Ratan to partial fulfill the requirements for an MBA in Telecom Management from Amity Institute of Telecom Engineering and Management. The dissertation explores the quality management practices used by telecom infrastructure organizations in India. It begins with introductions to the growth of the telecom tower industry in India and the key players in the industry. It then discusses the research methodology that will be used to analyze issues related to quality management in passive infrastructure organizations and identify the practices they follow.
The document is a presentation about maturing business processes in SharePoint. It discusses the SharePoint maturity model and different levels of business process maturity. Level 100 involves basic document workflows while level 500 involves highly optimized cross-boundary processes adapted dynamically based on data and feedback. The presentation provides examples and case studies to illustrate the different maturity levels.
Implementing an Integrated Quality Management System in SharePointMontrium
Implementing an Integrated Quality Management
System in SharePoint
For more information on Montrium please visit:
- www.montrium.com
- www.twitter.com/Montrium
- www.youtube.com/Montrium
or email info@montrium.com
This document discusses infection prevention and safety measures. It begins with definitions of key terms like infection, nosocomial infection, and the chain of infection. It then reviews the history of infection prevention from ancient times through modern developments. Specific types of infections are defined, including hospital-acquired infections. Research on bacterial infections and antimicrobial resistance in Nepalese hospitals is summarized. Common microbes that cause hospital infections and strategies to prevent healthcare-associated infections are also outlined.
The document provides guidelines from the CDC on safe injection practices. It recommends using aseptic technique and sterile equipment for each individual patient to prevent transmission of infectious diseases. Single-dose vials should be used whenever possible and multi-dose vials, if necessary, must have sterile needles or cannulas each time. Outbreaks have shown that reusing or sharing needles, syringes and medication vials can expose over 100,000 patients to diseases like hepatitis or HIV. Proper injection safety is important to protect patients and healthcare professionals.
The document provides an overview of ISO 9001:2008 Quality Management System requirements. It discusses the evolution of quality systems, the history and development of ISO standards, and the key aims and principles of ISO 9001:2008. The document outlines the main clauses of ISO 9001:2008, including requirements for documentation, management responsibility, resource management, product realization, and measurement. It also discusses the benefits certification can provide organizations.
This document provides information on injection technique. It begins by explaining that giving injections safely requires knowledge in various areas like anatomy, pharmacology, and communication skills. It then defines what an injection is and identifies the main parts of a syringe. The document proceeds to discuss skin anatomy and different injection sites. It provides details on intradermal, subcutaneous, and intramuscular injection techniques, including needle and syringe selection, administration steps, and recommended sites for each. Proper hand washing and infection control are emphasized throughout.
A successful QMS consists of written and controlled procedures. These procedures are the basis for auditable events performed by either external or internal audit teams.
The document discusses ways to optimize a company's quality management system (QMS). It recommends regularly reviewing the QMS to identify gaps and areas for improvement. Companies should harmonize quality processes across business units to prevent silos and identify issues. Adopting lean principles and automating quality processes can improve efficiency. Regularly evaluating and improving the QMS through reviews, harmonization, lean techniques and automation helps enhance product safety and prevent defects.
Best Enterprise Quality Management SoftwareQualityze Inc
Qualityze EQMS Suite is a comprehensive solution that enables organizations to proactively manage their quality, safety, and compliance issues while fostering a culture of continuous improvement. It is a set of ten powerful modules that helps to build a closed-loop quality management system. Each module comes with unique functionalities and can seamlessly integrate with the existing business applications to provide more control and confidence in managing data. It also enables you to make data-driven decisions to reduce overhead expenses.
Qualityze is an easy-to-customize, intuitive, and powerful quality management solution that can scale with your business’ ever-growing and changing needs. It is driven on a cloud platform, so you can leverage more flexibility and accessibility to manage business processes globally. It comes with pre-defined templates, audit trails, configurable workflows, electronic signatures, and much more. Get detailed information on each module in the following presentation.
If you have any more questions, please get in touch with us at 1-877-207-8616 or write to us at info@qualityze.com, and we will be right there for you.
Systems and processes - second Pillar from Three Pillars of sustainable busin...The Pathway Group
The document discusses the importance of systems and processes for sustaining business growth. It states that the second pillar of sustainable growth is having systems and processes that ensure consistency, efficiency, quality customer service, compliance, and continual improvement. It provides examples of key processes like procedures for customer interactions and quality standards. It defines a process as a set of instructions to achieve an outcome and a system as multiple consistent processes working together across a business. The document emphasizes that effective systems allow for transparency, minimal mistakes, analysis of improvements, and consistently good results.
The document outlines the 9 key steps to implementing a management system standard: 1) Learn about the Standard, 2) Perform a GAP Analysis, 3) Prepare a Project Plan, 4) Train your Employees, 5) Document your Management System, 6) Implement your Management System, 7) Audit your Management System, 8) Prepare for Certification, and 9) Preparing for your Certification Audit. These steps include selecting an appropriate standard, comparing current practices to standard requirements, creating documentation and training, implementing the system, conducting internal audits, and preparing for an external certification audit.
QMS software is commonly used to help organizations document processes, ensure quality standards, and remain compliant. It automates many quality management functions like risk management, auditing, supplier quality control, and more. Using QMS software offers benefits like supporting business growth, effective leadership, an improved work culture, and reduced waste. However, some argue it may not be worth the high costs and efforts of implementation, training, and infrastructure needs if returns are uncertain. Overall, for many organizations, QMS software provides management benefits, but it is still important not to overly focus on standardization at the expense of human creativity.
The DevOps promise: IT delivery that’s hot-off-the-catwalk and made-to-lastPeter Shirley-Quirk
DevOps promises rapid delivery AND stable operations by integrating business, development, test, deployment and operations into a cohesive workflow with a rapid feedback cycle. So how is that possible?
Continual Improvement with Status EnterpriseRich Hunzinger
This document outlines how Status Enterprise can be used to implement continual improvement programs through information modeling, workflow tasks, reporting, and data mining of process data. Status Enterprise allows users to create an information model that connects operational and business data from multiple sources. This enables the visualization of relationships that reveal opportunities for optimization. Workflow tasks can automate activities like condition-based maintenance or report generation. Data mining techniques can be used to detect anomalies and patterns indicating areas for improvement. Changes implemented through continual improvement programs can then be easily repeated and scaled across the organization using the information model.
What Are the Advantages of Documenting Procedures.pdfTask Train
Explore the advantages of documenting procedures, the role of documentation management, and the use of workflow software to streamline your operations.
This document provides an overview of effective quality management systems. It discusses the benefits of implementing an automated quality management system, such as saving time and improving profitability. It also compares building your own system versus buying a pre-existing system from companies like MasterControl. Finally, it outlines several quality management tools, including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others. The document provides examples and definitions for how to use these various quality management tools.
How Do I Choose The Right CMMS Software? The Questions To Ask YourselfSuyash Kaushik
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Business process reengineering (BPR) plays an important role in enterprise resource planning (ERP) implementations. There are two options for organizations implementing ERP systems - reengineer business processes before implementation or implement the ERP system with minimal changes and conform processes to the new system. ERP-driven BPR makes it easier to design process changes and leads to better implementation performance compared to not involving BPR. Key aspects of BPR in ERP implementations include developing an implementation plan, addressing employee training needs, and coordinating cross-functional changes.
The document discusses quality management topics and provides resources on the topic. It highlights the top 5 areas that quality executives are focusing on in 2013, which are: standardization of quality processes, quality management software, creating a business process platform, quality metrics programs, and supplier quality management. It also provides descriptions of common quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms, and others.
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2. A BEST PRACTICES GUIDE TO QUALITY MANAGEMENT
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INTRODUCTION
When it comes to choosing a Quality Management System (QMS) for your organization, there is much to consider. Each QMS
is different from the next, with slight nuances here and there that may cause you to wonder which will provide the most
value and prove to be truly effective…which to choose? To help aid in this decision, keep in mind that while all QMSs differ,
there are core traits that effective QMSs share. These are the traits that will help to streamline your business processes, save
you time, and ensure that quality touches on all sites and locations within your company’s enterprise.
This white paper will look into the traits of an effective QMS as well as the best practices that should be built into the system
to ensure a best in class process.
When making the decision of QMS software, look for systems that have the following characteristics:
Flexibility
Many systems may claim to be flexible but few can back up this claim. Flexibility in a QMS encompasses many different
things. It is the ability for the software to conform to your company’s business practices, essentially molding itself to the
way your company does things—instead of the other way around. Many times companies will find themselves sacrificing
their traditional way of doing business to adapt to the software, which can be discouraging to the end user.
Flexibility means the ability to configure keywords, logins, and pages to your liking. It means allowing you to change the
design of the software to make it your own. Don’t take for granted how much further this can take user adaptability of the
system.
While an important trait, determining flexibility is harder than you may think. When looking at QMS vendors, most will
provide a demo to show you the system’s capabilities. While certainly useful, this may not be sufficient in itself. For
example, some systems require IT assistance when making changes to the database, which ultimately negates the business
value associated with flexibility. You would have no way of knowing this simply through viewing a demo. Look for a vendor
that will provide you with a free trial of the software. This shows a vendor’s commitment and confidence in the quality of
their product and provides assurance that you will get precisely what you are looking for in a QMS.
User Adaptability
This trait goes hand in hand with flexibility as a highly flexible system will ultimately lead to user adaptability. User adapt-
ability may seem like a fringe benefit but in actuality this plays a huge part in contributing to the overall success of the
system. The more comfortable users are with their system, the more they will use it, leading to them becoming well-versed
on quality processes and in using the system in general.
Dynamic Workflow
A good QMS starts with a dynamic workflow platform. This will enable the system to build on best practice applications and
automate the process of collecting quality events, taking corrective actions on those events as well as conducting audits
and enabling document control.
Not only should your system have the standard workflows for quality management, but it should also allow you to adjust
its processes to your liking, in order to meet your unique business needs. Dynamic workflow will allow you to configure the
workflows, forms, fields, and keywords so that they reflect the uniqueness of your company.
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Scalability
Successful businesses are defined in part by growth—typically the more successful you are the more business you will bring
in. This leads to a need for internal growth as well, resulting in more employees, more locations, and so on. Rarely is any
part of a business operation static. It will experience continual growth, and your software system will be affected as well.
Therefore, when looking into quality software, take into account the level of scalability of the system. QMS software should
operate in a scalable environment, which will enable the system to grow in proportion to the business—ensuring that you
never outgrow the software. Modular systems in particular are highly scalable as each piece of the software, or module, can
be expanded as needed to accommodate additional users and locations.
Reporting
There is so much data coming into the QMS that it is necessary to ensure a high level of visibility into this data. Creating visi-
bility into quality processes is key in fostering change within your organization. With so much information coming through
in different areas, a process is needed to sort through and make sense of it. This is where Reporting comes in.
A good QMS simplifies the process of reporting by automating the process for you. Reporting tools allow you to create
report templates, generate scheduled or ad-hoc reports with drill down capabilities, and create reports in just minutes. It
will ultimately enhance visibility into all areas in the business and shed light on any areas for improvement.
BUILT-IN PROCESSES FOR QUALITY MANAGEMENT
While these characteristics are important in a QMS, it is equally important to have processes that can communicate with
each other to enhance the overall visibility and collaboration within not just your organization but your enterprise.
Corrective Action
TThe Corrective Action system is a critical piece in resolving adverse events. Good corrective action starts with integration
with a risk assessment tool. The Risk Management tool plays a very important part as it will basically tell the corrective
action system which events are the most critical to the business and need to have a corrective action started. Any noncritical
events can be dealt with immediately without opening a corrective action. This capability is important because without risk,
or some method to catch the critical events, all events of varying levels of severity will be grouped together, and addressed
in the order in which they came in. This can prove to be detrimental because you essentially lose visibility into the events
that will have the most impact on your business. Built in risk management tools will let you apply risk levels to events, so
you can prioritize by risk, making sure you don’t let any critical events slip through the cracks while systematic issues run
amuck.
Document Control
The ability to control records within the organization is a key aspect of any business. This is where we keep documentation
on our procedures and processes and other important documents that keep the business running. Manually doing this can
be time consuming and prone to human error. We need to automate the process to ensure consistency each and every time,
which will promote a standard process.
A Document Control system will let you track your documented processes, jobs, specifications, and more. Using Document
Control you can create new documents, assign keywords to new documents, and attach files of all sizes and types. You can
also create any number of workflows to route records through review and approval.
While it is important to have a central storage hub for all documents, it is also important to have the ability to easily make
changes to all documents. Look for a system that includes a change request workflow to ensure that all document changes
follow a standard procedure.
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Once documents are in place, or revised documents in place, the next
natural step is training. Document control that is linked to a Training
System will ensure that employees are trained on all existing processes
and procedures and are apprised of any changes to existing procedures
or processes.
Training
While the Training Management system can be integrated with
Document Control, Training is also very beneficial in other aspects
as well. Not only will the Training system link documents to training
requirements, it will also let you manage and track all training events
within your organization and enable you to conduct online testing
with configurable pass/fail rules. The Training System also gives you
the ability to configure training requirements as needed, import
all employees into groups, and create training plans for all training
events.
Training Management is a necessity in any business. Employees must
be constantly trained on new or changing processes, and must be
tested on their knowledge of those processes. The QMSs Training
System is able to do this automatically, making the process of training
your employees intuitive and much easier.
The capabilities inherent in the Training Management System will also
allow you to set up training activities and manage training on all docu-
ments, procedures, specifications, work instructions and more.
Audits
To ensure continuous improvement within your organization, an
Audits tool is invaluable. Auditing is a way of checking to make sure
your internal processes are working the way they should. Companies
should continually audit themselves throughout the year to ensure
that this is the case.
When it comes to an internal auditing tool, look for a tool that is configurable to adjust to your business processes, and
easy to manage and track. A good Audit Management system will let you create audit plans and set up multiple audits
throughout the course of a year. The Audit Management tool will enable you to set up profiles for each audit along with
integrated and configurable checklists and scoring methods. It will also enable you to create a comprehensive audit report
for all audits.
The QMS automates the processes of conducting audits, resulting in what the system does best—simplifying the process for
you.
Risk Management
Within all organizations there lurks a common predator—risk. Risk is inherent in all organizations of all shapes and sizes.
The goal is to define the risk and apply safeguards to prevent risk from occurring.
When looking into Quality Management solutions,
there are four considerations to make to ensure you’re
getting a budget-friendly solution:
Write down your business requirements: Make sure
the software fits your needs exactly by knowing what
the most important traits are for your company and
keeping them close at hand. Knowing the important
points will keep you focused, ensuring you pay for only
the functionality you need, not fringe benefits.
Look for a solution that is cloud-based: A cloud-based
QMS solution provides the benefits of advanced tech-
nology, without the maintenance cost. Smaller organi-
zations can leverage the cloud to gain access to the func-
tionality of the QMS, minus the hefty upfront costs.
Look for a solution that is flexible: Many small to mid-
sized businesses may not have an IT department or the
budget to maintain extensive hardware architecture.
Look for a solution that will let you make changes to the
software on your own, with no programming required,
which will save extensive IT costs in the future.
Try before you buy: We’ve all heard the old adage, “if it
seems too good to be true, it probably is.” Some vendors
will take the extra step and support their claims by
letting you try the software at no cost. Look for a vendor
that will let you take the software for a spin before you
commit, so you can decide for yourself whether the
software is a fit for your organization.
4 STEPS TO DEPLOYING
A COST-EFFECTIVE QMS
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A QMSs Risk Management tools are an ideal method of automating this process by enabling you to handle risk systemat-
ically. It does this by catching risk at the root cause, which will enable you to mitigate systemic issues. This is important
because if you can see where the systemic issues lie, you can make the needed adjustments to mitigate those events, see
where the trends are, and gain the tools and therefore the visibility to reduce risk dramatically in the long run, throughout
all areas within your organization.
Using Risk Management, you can create risk templates, apply risk parameters, and integrate Risk into other quality processes
to filter and assess risk levels within adverse events. Risk gives you reign over Risk and give you the tools you need to contain
it from the root cause, preventing the spread throughout your organization.
Another benefit of Risk Management tool is that it can integrate with a Corrective Action tool. This is essential because it
will allow you to weed out the critical events from the noncritical, allowing you to see and open a corrective action for the
events most detrimental to your business.
Once critical events have been addressed, the Risk Assessment tool ensures that the risk was reduced to an acceptable level
ensuring that the measures taken proved successful.
SAAS DEPLOYMENT
Many QMS providers will provide different methods of deployment to fit your individual business needs. Software as a
Service, or SaaS, is one of these methods. SaaS is a cost-effective method of deploying the QMS because it stores all data in
the “cloud,” eliminating traditional maintenance fees of on premises quality solutions. What this basically means is that
your data is not kept on your server, or hosted on your vendor’s server. Rather, it is kept in the cloud, which is essentially a
Web-based storage space for all of your documents and processes.
While the cloud is an effective means of managing quality management, don’t stop there. Look for a dedicated cloud-based
solution. A dedicated solution essentially gives you your own section of the cloud, rather than sharing it with others. The
benefit is doing so is greater ability to scale the system because bandwidth is unlimited, enhanced security because no one
has access to your portion of the cloud but you, and rapid deployment when getting started with your QMS. This low main-
tenance approach to deploying the QMS will result in cost- savings for your organizations without sacrificing value of the
system.
CONCLUSION
The Quality Management System has the overlying traits, such as flexibility, dynamic workflow, and enterprise reporting
that help to make every day business processes easier on you by automating the nuances involved in everyday tasks. Not
only does it have overlying benefits, but it comes with built in processes to specifically address common business practices
such as document management, auditing, risk assessment and more.
Using the QMS to automate these processes will result in a standard and consistent process that can be repeated to ensure
all processes are effective, each and every time, allowing you to focus on growing your business…and succeeding.
ABOUT VERSE
Quality and compliance management software is becoming a growing requirement in businesses today. With the speed of
the market ever-increasing, companies need solutions that will allow them to manage and track quality and compliance
processes, while automating processes efficiently. VERSE was developed to enable organizations to gain these valuable tools
in a cost-effective manner. VERSE has all the key quality processes such as document control, corrective action, audits, and
training in a dedicated cloud environment. This means you have an enterprise quality management system in your own
personal cloud. VERSE means versatility; quality management software for all.