The document provides an overview of Oracle BPM Suite 11g. It discusses how BPM can increase efficiency, visibility and agility for organizations. The Oracle BPM Suite 11g offers a unified process foundation, user-centric design features, and social BPM capabilities. It also highlights customer success stories where organizations leveraged Oracle BPM Suite 11g to reduce costs, improve processes and increase competitive differentiation.

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2. Oracle BPM Suite 11g Overview
Dan Tortorici
Director, Product Marketing

3. The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.

4. AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
4

5. AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
5

6. The Value of Business Process Management
Organizational Units
Customer Sales and Production Manufacturing Inventory & Finance & HR
Relationship Marketing Planning Logistics
Management
Inv
CRM SFA Product product SCM product DB LMS ERP
ERP MES MGMT
B2B
Enterprise Infrastructure Services
(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)
Real-world business processes span
organizations, systems and applications.
©2010 Oracle Corporation Oracle Confidential 6

7. The Value of Business Process Management
Organizational Units
Customer Sales and Production Manufacturing Inventory & Finance & HR
Relationship Marketing Planning Logistics
Management
Product Configuration
Processes
Order Management
Warranty & Returns Management
Inv
CRM SFA Product product SCM product DB LMS ERP
ERP MES MGMT
B2B
Enterprise Infrastructure Services
(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)
Real-world business processes span
organizations, systems and applications.
©2010 Oracle Corporation Oracle Confidential 7

8. The Benefits of BPM
Efficiency Visibility Agility
Better, faster and more Know the current status Adapt quickly to
cost effective than your and outcome of your changing business
current alternative processes & business conditions
• Utilization, capacity • Financial • Speed to create &
Metrics
change processes
• Throughput, speed • Organizational
• Time to market
• Quality, yield, exceptions • SLA failure rate
• Rate of non-compliance
• Reduced Cost • Managed, lower risk • New revenue growth
Results
• Improved • Compliance • Market share growth
productivity/ROI
• Financial accountability • Increased
• Effective resource competitiveness
utilization • Lower capital reserves
• Thought leadership
• Better quality / service • Better visibility
©2010 Oracle Corporation Oracle Confidential 8

9. BPM and SOA – Optional Efficiency & Agility Synergy
Business
Measure Model
BPM Enables
Process Lifecycle Business
Agility
Execute Implement

10. BPM and SOA – Optional Efficiency & Agility Synergy
Business
Measure Model
BPM Enables
Process Lifecycle Business
Agility
Execute Implement
Consume Services Discover Services
IT
Provide Manage
SOA Enables
Service Lifecycle IT Agility
Build Architect

11. Success Depends on Business Impact and Process
Complexity
• Risk Mgmt. • Order-to-Cash
High • Claims Adjudication
• Claims Eligibility • Customer Provisioning
• Customer Support/Help Desk • Field Service Mgmt.
• Sarbanes-Oxley
• Inventory Mgmt. • Order Mgmt.
• HR Mgmt. • Product Lifecycle Mgmt. Mgmt.
• Customer Credit
Process • Transportation Mgmt.
Impact
• Service Billing • Revenue Recovery
• Sourcing
• Claims Re-pricing • Loan Origination
• Employee On Boarding • Benefits Administration
• Automated Expense • Reverse Logistics
Report Mgmt. • HIPAA Compliance
Low Process High
Complexity
©2010 Oracle Corporation Oracle Confidential 11

12. AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
12

13. Oracle BPM Suite 11g
Simplifies achieving process management success with a complete
solution for all types of processes by providing a unified process
foundation, user-centric design, and social BPM interaction
Oracle BPM Suite 11g
Social BPM
User- centric Design
BPM Suite 11g Unified Process Foundation
©2010 Oracle Corporation Oracle Confidential 13

14. Oracle BPM Suite 11g
Simplifies achieving process management success with a complete
solution for all types of processes by providing a unified process
foundation, user-centric design, and social BPM interaction
Oracle BPM Suite 11g
Social BPM
Workspace Process Enterprise 2.0 Business Unstructured
Spaces Services Process Guides Processes
User- centric Design
BPM Process Process WYDIWYE Multichannel
Studio Composer Analysis Model Development
Unified Process Foundation
Unified Business End-to-End Integration Scalable
Engine Catalog Management Services Architecture
©2010 Oracle Corporation Oracle Confidential 14

15. Unified Process Foundation
Simplifies process development, deployment, monitoring, and execution
with a unified engine and pre-integration of process subsystems.
Unified Process Foundation
Unified Business End-to-End Integration Scalable
Engine Catalog Management Services Architecture
• Unified engine – BPEL, BPMN, Rules, Human Workflow to support ALL types of
processes
• Business catalog – A registry of services and objects that enables IT to provide
prewired processes and human tasks to be assembled in Process Composer
• End-to-end management & monitoring - Find faults that have happened
anywhere in the system and take corrective action
• Integration Services – Adapters, UDDI integration, CEP integration, BI action
framework integration, Identity management integration
• Scalable architecture – From simple to complex tasks, and large volumes of
transactions
©2010 Oracle Corporation Oracle Confidential 15

16. Unified Process Engine
• Unified runtime engine with BPMN 2.0, BPEL, Rules,
and Human Workflow
• Native BPMN 2.0 implementation
• Common services with SOA Suite
• Unified security with Oracle Platform Security Services
Human Business
BPEL BPMN Mediator
Workflow Rules
BAM
Unified Runtime
Common JCA-based connectivity infrastructure Policy Manager
B2B Optimized
binding
Oracle Service Bus
Repository

17. Integration Services
Simplified connection to applications, middleware, and services
Oracle BPM Suite 11g
Oracle BPM Suite 11g Value
Value
• Adapters for traditional integration • Bring systems into processes with your
• Common services with SOA Suite choice of technology
• UDDI and WSIL repository integration • Extract additional value from your SOA
• BAM integration with standard and custom investments
reports • Tailor analysis to a variety of business needs
• Insight to action from Business Intelligence
• BI integration with Action Framework for • Use large data sets as input to processes
initiating processes
• CEP integration • Initiating and viewing tasks in your tool of
• MS Office integration choice
Identity Business Content
Paper Forms Events Directories Applications Intelligence Repositories
©2010 Oracle Corporation Oracle Confidential 17

18. User-centric Design
Simplifies the process management lifecycle with tools for all participants
and a unified “what you see is what you execute” (WYSIWYE) model.
User- centric Design
BPM Process Process WYSIWYE Multichannel
Studio Composer Analysis Model Development
• BPM Studio – Role-based modeling and development. dashboards, BPA
roundtrip, ARIS repository integration, BPMN 2.0 design, decision tables, entity
variables, forms designer
• Process Composer – Web-based process modeling and deployment
• Process Analysis – Process analysis, audits, simulation, gap, redundancy, rich
graphical editor, BAM integration
• WYSIWYE – “what you see is what you execute” process model
• Multichannel dev – Build processes, portals, and web apps with same
JDeveloper tool, MS office integration, multichannel notifications
©2010 Oracle Corporation Oracle Confidential 18

19. BPM Studio and Process Composer
©2010 Oracle Corporation Oracle Confidential 19

20. Business Process Management Lifecycle
Business Analysts Developers
Model processes Populate business
Enterprise catalog and
Architects implement details
Define business LOB Owners
architecture Collaborate with
business analysts and
tailor-to-fit processes
Business Users
Collaborate and
innovate
IT Operations
Manage and
monitor
Team
Measure, analyze,
improve, govern
©2010 Oracle Corporation Oracle Confidential 20

21. BPM Lifecycle: Enterprise 2.0 Adds Richness
Business Analysts Developers
Model processes Populate business
Enterprise catalog and
Architects implement details
Define business LOB Owners
architecture Collaborate with
business analysts and
tailor-to-fit processes
Business Users
Collaborate and
innovate
IT Operations
Manage and
monitor
Team
Measure, analyze,
improve, govern
©2010 Oracle Corporation Oracle Confidential 21

22. Social BPM
Social BPM interaction simplifies and extends collaboration providing
new ways to communicate and simplify work.
Social BPM
Workspace Process Enterprise 2.0 Business Unstructured
Spaces Services Process Guides Processes
• Workspace – Simple, out-of-the-box process participant portal
• Process Spaces – Customized team spaces for modeling collaboration, process
instance collaboration, and process overview collaboration.
• Enterprise 2.0 services – Blogs, Wikis, Presence,
• Business process guides – Milestone centered view of process that simplifies
collaboration with the business
• Unstructured processes – Addresses the myriad of exceptions and dynamic
nature that many business processes require
©2010 Oracle Corporation Oracle Confidential 22

23. Process Spaces
Modeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 23

24. Process Spaces
Modeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 24

25. Process Spaces
Modeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 25

26. Enterprise 2.0 Services
Increase channels of communication, timeliness, and reach
Oracle BPM Suite 11g
Oracle BPM Suite 11g Value
Value
• Wikis • Interact with process team on specific
subjects
• Blogs
• Self publish to entire team
• Mashups
• Bring together composite content and
• Presence application functionality
• Determine access and availability of process
team members
©2010 Oracle Corporation Oracle Confidential 26

27. Unstructured Processes
Accommodate unplanned interaction as part of the process
Oracle BPM Suite 11g
Oracle BPM Suite 11g
• Add participants anywhere in the task
routing flow
• Reassign, re-route, and delegate tasks
Value
Value
• Dynamic, flexible process adaption
• Manage more processes
• Adapt to complicated processes without
complex rules
©2010 Oracle Corporation Oracle Confidential 27

28. AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
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29. Delivering Efficiency, Visibility, and Agility
Efficiency • Camico mutual insurance company reduced
policy issuance time by 90%
• JP MorganChase automated risk management
decreasing processing time by 79%
Visibility • USMEPCOM Field recruitment queries
reduced from up to 3 days to under 30
seconds
• Costco improved relationships with key
vendors with exact status of any invoice
Agility • Intercall increased competitive differentiation
trough agile process foundation
• Comcast can now provides new services in
weeks instead of months
©2010 Oracle Corporation Oracle Confidential 29

30. Rob Ewing
VP, Information Technology,
Intercall
“One of the things that the BPM project has
really done is it's really changed the outlook
for the company. Instead of people thinking
about manual tasks or thinking about a point
solution for a system, everyone now starts to
look at how we sell services, how we deliver
services, how we handle work in the
business as a workflow.”
©2010 Oracle Corporation Oracle Confidential 30

31. AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
31

32. Final Thoughts
• Business process management consistently achieves
improvements in efficiency, business visibility, and agility
• A unified process foundation simplifies process
lifecycle with a unified engine and pre-integration of
process subsystems and Oracle Fusion Middleware
• User-centric design simplifies process interaction with
tools for all participants
• Social BPM interaction simplifies and extends
collaboration providing new ways to communicate and
simplify work.
• Oracle BPM Suite 11g simplifies achieving process
management success
©2010 Oracle Corporation Oracle Confidential 32

33. Oracle BPM Suite 11g – Unified, Complete, and Social
Collaborate more effectively
with social computing in the Social
context of BPM
Complete All that you need to
Unified Complete innovate today and scale
ONE unified design to from simple to complex
simplify use and remove processes
complexity
http://www.oracle.com/fusionmiddleware11g
©2010 Oracle Corporation Oracle Confidential 33

34. Take the BPM Lifecycle Assessment
http://www.oracle.com/us/technologies/bpm/index.htm
• Examination • Prescription
– Detailed survey focused on four key – Actions to Consider - Go forward
process domains plan based on results
– Potential Business Impact - Best
• Diagnosis
practices identified and utilized
– Based on complex analytics results
– Compared vs. peer group
©2010 Oracle Corporation Oracle Confidential 34

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