The document outlines various business process solutions aimed at improving efficiency through content integration, automation, and better management of information. It includes strategies for capturing and transforming documents, automating workflows, accessing legacy systems, and delivering better customer engagement. Additionally, it emphasizes the importance of collaboration, compliance, and governance within organizations to enhance process design and performance.

1. BUSINESS PROCESS SOLUTIONS 1

2. BUSINESS PROCESS SOLUTIONS 2

3. Bringing Process and Content Together
Business Value
Process Content
Drives the Work… …Provides the Context
BUSINESS PROCESS SOLUTIONS 3

4. + =
Business Process Solutions
BUSINESS PROCESS SOLUTIONS 4

5. Executive Business
Architect
Supervisor
Analyst
Strategic
Planning
Reviewer
Developer
Processor Marketing
Data Entry
Researcher Legal
BUSINESS PROCESS SOLUTIONS 5

6. BUSINESS PROCESS SOLUTIONS 6

7. A Better Way to Capture and Transform Content
Automate capture-driven
processes and cases
Transform paper and
electronic documents / forms
into actionable information
Improve document
preparation, manager
approvals, and back office-
routing
Eliminate lost or misfiled
documents
Find documents faster with
automated metadata
collection
Knowledge Worker BUSINESS PROCESS SOLUTIONS 7

8. A Better Way to Work with Content in Context
Integrate all information
sources within the
context
of the task, including
structured &
unstructured data
Access all related work
in one single screen
Ensure all necessary
work is completed
Eliminate paper and
manage versions,
archival, discussion
history, etc.
Knowledge Worker BUSINESS PROCESS SOLUTIONS 8

9. Do Work
See today’s work
and its status
Find reminders for
work in progress
Track my personal
performance
Let my manager
know how I’m doing
now
Read important
news/events
Knowledge Worker BUSINESS PROCESS SOLUTIONS 9

10. A Better Way to Access Legacy Systems
Integrate legacy
systems
Abstract users from
the back-end
complexity
Eliminate switching
between applications
Access and update
data via SharePoint
web parts, Business
data catalog, and
InfoPath Forms
Services
Knowledge Worker BUSINESS PROCESS SOLUTIONS 10

11. A Better Way to Meet Customer Demands
Examine business
trends
Monitor SLA’s and
respond to potential
bottlenecks
Manage team
productivity and
workload balancing
Escalate work
priorities
Manager BUSINESS PROCESS SOLUTIONS 11

12. A Better Way to Allocate Work
Ensure highest
productivity when
managing hundreds to
thousands of workers.
Intelligently allocate
work based on
backlog, time, skills,
and schedule.
Synchronize with
SharePoint profiles
and Outlook
schedules.
Simulate expected
service level
attainment.
Supervisor BUSINESS PROCESS SOLUTIONS 12

13. Collaborate
Provide real-time
guidance for in-flight
business processes
Details of the case
are populated to
the IM window,
providing context.
Conversations are
captured in a
decision audit trail.
Lync integration
ensures a faster
time to the RIGHT
decision.
BUSINESS PROCESS SOLUTIONS 13

14. A Better Way to Work from Anywhere
Deploy mobile-
enabled, hybrid
location, or on-
premise apps
Provide thin-client
mobile apps for
iPhone, iPad, Android,
and Blackberry
Collaborate around
key events and initiate
tasks within a secure
environment
BUSINESS PROCESS SOLUTIONS 14

15. A Better Way to Guide Process Outcomes
Contextualize advice
and recommendations
to deliver the desired
business outcome
Guide workers to next
best action based
upon crowd-sourced
guidance
Share and capture
guidance to process
and case repositories
Deliver key nuggets of
advice to the right
people at the right
time
BUSINESS PROCESS SOLUTIONS 15

16. A Better Way to Communicate with Customers
Engage more
profitably with
customers by
leveraging personally
relevant information
Rapidly and directly
create process-related
content to support
cross/upsell offers
and campaigns
Control how and when
content is included in
customer
correspondence
Marketing BUSINESS PROCESS SOLUTIONS 16

17. BUSINESS PROCESS SOLUTIONS 17

18. A Better Way to Discover Processes
Define the process
through collaboration
Detail the process
participants by
personas
Track discovery efforts
through to the
business case
Prototype user
experiences
Collaborate on
process alternatives
and optimization
Business Analyst / Architect BUSINESS PROCESS SOLUTIONS 18

19. A Better Way to Collaborate on Process Design
Business Analyst / Architect BUSINESS PROCESS SOLUTIONS 19

20. A Better Way to Align Governance Policies
Map governance and
compliance
requirements across the
organization
Identify cross-functional
gaps or risks before the
business is impacted
Create and easily update
governance policies and
relationships
SharePoint Compliance Legal Knowledge Storage
Admin Officer Worker Pro
BUSINESS PROCESS SOLUTIONS 20

21. A Better Way to Set Policies on Information
Administer corporate
policies locally within
SharePoint
Manage governance
and archiving from
SharePoint
As new sites are
created in SharePoint,
automatically apply
the correct
governance policy
SharePoint Admin
BUSINESS PROCESS SOLUTIONS 21

22. A Better Way to Design for Change
Visual drag-and-drop
modeling environment
Pre-built tasks for faster
development
No code deployment
Pre-built data, content,
and application
integration
BUSINESS PROCESS SOLUTIONS 22

23. A Better Way to Adapt for Change
Optimize investment
choices using a no-risk
sandbox
Improve collaboration
for process design
Imitate
process behaviour
and results faster
than real life
Discover bottlenecks ahead
of implementation
Business Analyst / Architect BUSINESS PROCESS SOLUTIONS 23

24. A Better Way to Deliver Process and Case Applications
Speed development of
process applications
with pre-defined user
workbenches and pre-
built web parts
Automatically connect
data, content, and
context relationships
between web parts with
a single click
Surface data, content,
and communications
with web parts for
SharePoint, Lync, Visio,
SQL, and Outlook.
Developer BUSINESS PROCESS SOLUTIONS 24

25. A Better Way to Manage Records
Reduce risks associated
with audit and litigation
Maintain and dispose of
process-related content
according to defined
policies and legally
approved methods
Verify the integrity of
business practices with
complete audit trails
Make the complexity of
records management
transparent to end
users.
Legal BUSINESS PROCESS SOLUTIONS 25

26. A Better Way to Archive Information
Automatically classify
documents for with
the proper record
keeping policies
Specify file and case
folder versions to
archive.
Establish Rules and
schedules for
information archiving
Fully restore
information sites from
corporate archives
Compliance Officer and IT Pro BUSINESS PROCESS SOLUTIONS 26

27. Finance Public Sector Commercial
BUSINESS PROCESS SOLUTIONS 27

28. Want to learn more about
OpenText Business Process Solutions?
Visit us at
OpenTextBPM.com
BUSINESS PROCESS SOLUTIONS 28

29. Thank You
BUSINESS PROCESS SOLUTIONS 29