The document outlines the objectives and importance of communication skills. The objectives are to enhance oral and written skills and develop self-confidence through improved language competency, accent, and vocal personality. It defines communication as the expression of thoughts through verbal means like speech and writing or non-verbal gestures. Verbal communication includes written forms like letters and emails, as well as oral speech. Non-verbal communication involves body language, gestures, clothing, timing, distance, and tone of voice.

1. PROGRAM OBJECTIVES
To enhance the oral and written communication
skills of the participants
To develop the students’ self-confidence through
increased competency in the language and
improved accent and vocal personality

2. IMPORTANCE OF COMMUNICATION
• Expression of one’s thoughts, feelings, aspirations,
doubts, question and fears through verbal and non-verbal
means such as speech, writing or gestures.

3. KINDS OF COMMUNICATION
VERBAL
§Written
Letters
Memos
Emails
Fax
§Oral
NON-VERBAL
§Body language
§Gestures
§Clothing, time,
distance
§Tone and character
of voice

4. Volume
- softness or loudness of voice
- emphasizes main ideas
- adds impact to verbal message

5. Rate
- fast or slow rate of voice
- depends on how you move/use your articulators
(lips, tongue, teeth, hard palate, soft palate)
- helps audience in comprehending
what you read
- shows excitement, danger, need for
sudden action (RAPID)
- shows sickness, calmness, tiredness
(SLOW)

6. Pitch
- highness or lowness of voice
- emphasizes meaning
- depends on environment
(funeral, party, street rally, classroom, etc.)
- shows emotion
(high – usually excited, low – usually serious)

7. Pause
- adds color, expression and feeling to your
speech.
- helps in verbal phrasing, as you move from
one thought to another
- gives audience time to absorb what you
are saying.
*Avoid excessive vocalized pauses such
as “uh”, “er”, “uhm”, “ok”, “you know”