This document discusses various aspects of communication, including verbal communication, body language, listening skills, and the importance of effective communication. Some key points: - Verbal communication involves aspects like speech clarity, volume, pitch, tone, and turn-taking. Body language accounts for 55% of communication while tone of voice represents 38% and words only 7%. - Body language conveys emotions and messages and is an important part of communication. It matters for tasks like negotiating, interviewing, and managing relationships. - Listening is as important as speaking. You should aim to listen twice as much as you talk. Active listening involves focusing on the topic, identifying key points, asking questions, taking notes, and

1. CommunicationCommunication
Are you an effective communicator?Are you an effective communicator?

2. Ways to make yourself heardWays to make yourself heard

3. Forms of communicationForms of communication
speakingspeaking
:
Taking in and responding to communicationTaking in and responding to communication

4. Forms of communicationForms of communication
: communication without using written or spoken language: communication without using written or spoken language
: communication through the written wordcommunication through the written word

5. The importance of communicationThe importance of communication
Effective communication is theEffective communication is the
most important social skill you canmost important social skill you can
develop. It allows you to negotiate,develop. It allows you to negotiate,
persuade and influence opinions.persuade and influence opinions.
But it must be appropriate and effectiveBut it must be appropriate and effective

6. Verbal
Communication
The language you use gives peopleThe language you use gives people
clues to the type of person you are.clues to the type of person you are.
What you sayWhat you say
Why you say itWhy you say it
How you say itHow you say it
Who you say it toWho you say it to

7. ASPECTS OF VERBAL
COMMUNICATION
Speed, clarity and
loudness
Pitch and tone of
voice
Hesitation, utterances
and filled pauses
Open and
closed
questions
probes and
prompts
Turn taking

8. Clarity of speech
• Clarity of speech refers to how precisely speech sounds are
made.
• Some people have slurred speech in which different speech
sounds run together and are not fully sounded.
• This makes it difficult for the listener to pick out the words.
• However, some precise speakers can speak very quickly and
still be very well understood.
How can clarity
be improved?
Speak slower

9. Volume
Volume or loudness is important
•Hands up in here if you think you talk to loud or
too quietly….?
A quiet voice is much harder to
follow but a very loud voice can
be tiresome and irritating to
listen for a long time

10. Pitch of voice
• Pitch refers to how high or low the voice is
on a musical scale
• Young children hear high-pitched sounds
better than low-pitched sounds
• Some older people have difficulty in hearing
high-pitched sounds and find it easier to
hear mid ranged voices

11. Tone of voice
• Tone can vary from
– Mellow voice to a high edged, quite piercing
voice.
Referring to pitch and tone,
what speech would sound…
•More interesting
•Dull and monotonous

12. Who is understanding what?

13. Making yourself understoodMaking yourself understood
Canst kek a bal
Canst yed a bal
I canst, canst thou?
Can you kick a ballCan you kick a ball
Can you head a ballCan you head a ball
I can, can you?I can, can you?

14. Making yourself understoodMaking yourself understood
Ay up me duckAy up me duck
Ar thee alrateAr thee alrate
Packin scratinPackin scratin
Un step bein mardyUn step bein mardy
Geron wi itGeron wi it
Heel sethee letter.Heel sethee letter.
Hello to youHello to you
Are you alrightAre you alright
Stop cryingStop crying
And stop being sillyAnd stop being silly
Get on with what you are doingGet on with what you are doing
I will see you later.I will see you later.

15. What can you do to make
yourself understood and
communicate effectively?

16. Making use of what you have at
your disposal
In conversation it has been found thatIn conversation it has been found that
55% is body language (posture, gestures and eye contact),55% is body language (posture, gestures and eye contact),
38% is your tone of voice38% is your tone of voice
Only 7% is the actual words spoken.Only 7% is the actual words spoken.

17. Body LanguageBody Language
Body language is an important part of
communication which can constitute 50% or
more of what we are communicating.
If you wish to communicate well, then it
makes sense to understand how you can
(and cannot) use your body to say what you
mean.

18. For each of these five people suggestFor each of these five people suggest
how they are feeling from their bodyhow they are feeling from their body
language.language.
What are they doing to communicateWhat are they doing to communicate
they are feeling this way?they are feeling this way?
11
22
33
44
55

19. • aggressive – showing physical threat
• Attentive – showing interest
• Bored – showing lack of interest
• Protective/closed –shyness self conscious
• Emotions – showing different feelings
• Greetings – correct way of meeting people
• Relaxed – showing you are comfortable
Messages you give out using Body Language.Messages you give out using Body Language.
For each of the examples aboveFor each of the examples above
describe body language that woulddescribe body language that would
identify these emotionsidentify these emotions

20. Why does Body LanguageWhy does Body Language
matter?matter?
When you possess knowledge about body language, such as howWhen you possess knowledge about body language, such as how
to use it and how to understand it, you can put that knowledge toto use it and how to understand it, you can put that knowledge to
work throughout your daily life. Some typical examples mightwork throughout your daily life. Some typical examples might
include:include:-
Negotiating an agreementNegotiating an agreement
Interviewing for a jobInterviewing for a job
Showing friendship or intimacyShowing friendship or intimacy
Group interactionsGroup interactions
Conveying leadershipConveying leadership
Managing employeesManaging employees
Dealing with disagreementsDealing with disagreements
Expressing respectExpressing respect
Walking with confidence to promoteWalking with confidence to promote
personal safetypersonal safety

21. Back slang and street talkBack slang and street talk
darkdark
Heavy- Good
Butters- Ugly
Jacked- Robbed
A next- Another
Blood-Brother/friend
Buff- Fit/attractive
Nang- Good
Creps- Trainers
sicksick
bad
bad

22. TaskTask
You and a partner need to create a small sceneYou and a partner need to create a small scene
It needs to communicate a message that you would likeIt needs to communicate a message that you would like
everyone to understand.everyone to understand.
The scene needs to be presented to the rest of the
group and be one
It can be a conversation, a meeting or a discussion
Remember 55%, 38%, 7% ( content of a conversation)

23. ‘‘Listening is a very importantListening is a very important
part of communicationpart of communication’’
‘‘You have two ears andYou have two ears and
only one mouth – so youonly one mouth – so you
should listen twice asshould listen twice as
often as you speakoften as you speak’’

24. Improve your understanding when you…Improve your understanding when you…
LLink Link in –
focus on the topic before the lesson
begins
IIndicate Indicators –
listen for the main points in the
introduction
SSignal Signal words-
listen for the key words.
TTake Take part –
be actively involved in the session,
you will retain information.
EEnquire Enquire–
asking questions keeps your
attention focused.
NNotes Notes-
take notes-you remember more if
you write it down

25. You also need to show you are
LISTENINGLISTENING
YOUR BODY LANGUAGE CAN SHOW WHETHER YOU ARE LISTENINGYOUR BODY LANGUAGE CAN SHOW WHETHER YOU ARE LISTENING
BUT WHEN IT COMES TO BODY LANGUAGEBUT WHEN IT COMES TO BODY LANGUAGE
THERE ARE SOME WHO HAVE BETTERTHERE ARE SOME WHO HAVE BETTER
VOCABULARIES THAN OTHERS, WHAT IS THISVOCABULARIES THAN OTHERS, WHAT IS THIS
PERSON SAYING BY HIS BODY LANGUAGE?PERSON SAYING BY HIS BODY LANGUAGE?
HAPPYHAPPY
BOREDBORED
FED UPFED UP
OR IS HE SAYING WHEN IS THIS PERSON GOING TO SHUT UP!!!OR IS HE SAYING WHEN IS THIS PERSON GOING TO SHUT UP!!!

26. TaskTask
You and a partner need to create a small sceneYou and a partner need to create a small scene
You will present a situation where not listening toYou will present a situation where not listening to
something/someone has serious consequences.something/someone has serious consequences.
Why is it important to listen carefully?Why is it important to listen carefully?

27. TaskTask
Can you think of any situations where not listeningCan you think of any situations where not listening
could have serious consequences?could have serious consequences?
Why is it important to listen?Why is it important to listen?
What can you do to be an active listener?What can you do to be an active listener?