1. Imelda Fallar
4809 Sprayer Street, Alexandria, VA 22309
Email address:Ifallar@aol.com
704 968 2256
OBJECTIVE:
SUMMARY OF QUALIFICATIONS:
 Excellent customer care skills; able to resolve situations to a positive outcome of all parties
concerned while maintaining the integrity of the company.
 Able to effectively multi-task with changing priorities and set attainable goals.
 Excellent written and oral communication skills.
 Knowledge, experience and application of valuable work ethics in the industries of property
management, banking, healthcare and customer service.
 Results driven, utilizing performance processes in an efficient manner.
EXPERIENCE:
SERCO-NA- Lawton, OK November 2013-December 2014
* General Clerk III- Knowledge and trained in the CMS system (Center for Medicaid and Medicare Services)
as ESW (eligibility support worker) in the historical initiatives to provide access of affordable healthcare to
all Americans.
* Electronically processed marketplace application using approved methodology in order to obtain eligibility
results/determination in the marketplace. Resolved issues with case management data base.
* In a professional call center setting, in direct contact and support to affordable healthcare customers.
* Continuing education through mandatory training to be work-ready in health care delivery system.
City National Bank-Lawton, OK August 2012- November 2013
* Cards Specialist in Cards Operations Department- Responsibilities include vetting and processing Debit
Cards and Check orders from multiple branches from multiple states. Customer centered services in a call
center environment.
* Customer service support to retail (bank branches) and other operations department.
* Trained new hire to assume assigned responsibility. Created step by step procedure manual of Cards
processing for department use.

2. * Continuing education through mandatory and graded compliance tests of bank products and services and
through mentoring.
Sycamore Trail Community Park-Lawton, OK April-July 2012
* Community Manager/Director of Sales- Managed day to day operations of a Park community including
leasing, sales, rent collections and deposits, payables, work orders, eviction process, file creation and
maintenance, Community Newsletter, onsite/offsite marketing, and ensuring the over-all look of the
property is well-maintained.
Royal-American Management- Charlotte/Kannapolis, NC 2002-July 2011
Property Manager 2004, 2008-2011
Managed day to day operations of a tax credit community including leasing, rent collections and deposits,
payables, file creation and maintenance, operational and financial reports, onsite/offsite marketing, ensuring
property interior and exterior looks are well maintained and highly attractive to maximize economic and physical
occupancies.
 Processed tax credit housing application through strict methodology and eligibility processes.
* Responsible and carried out supervisory responsibilities for the overall direction and coordination of
company initiatives.
* Educated and trained on property management as well as ensuring associates are trained and aware of
job responsibilities.
* Managed staff including employee performance review and conflict resolution.
* Addressed and resolved resident issues in compliance with management policies.
Office Manager June 2002- 2008 (Interim Manager 2004)
* Monitored and enhanced workflow from assigned portfolio of managed properties and oversaw accuracy
of weekly and monthly operational reports from sites. Coordinated workflow of Property Managers,
Regional Managers and Regional VP as to accurate and timely submission of financial reports as required
by corporate office, owners and agencies.
* Provided strong administrative support to region including travel arrangements, expense reports and
served as liaison to corporate departments such as HR, Accounting, Contracts division, Payroll and IT.
* Streamlined ordering of office equipment and supplies thus reducing expenditures through competitive
buying program.
* Coordinated and participated in training requirements for region to ensure corporate compliance.
* Detail oriented and ability to multi-task with changing priorities
* In 2004, was chosen to manage a property in the interim due to a shift in managed portfolio. The

3. experience broadened my exposure in property management as well as saving the company additional
salary.
LEDIC Management Group- Charlotte, NC August 2000-June 2002
Administrative Assistant
* Coordinated job responsibilities with Regional Managers, Property Managers, Corporate office and
Owners. Prepared and finalized weekly and monthly operational reports as required by corporate office.
* Created and maintained all records in an accurate and organized filing system.
* Coordinated training classes for the regional office.
* Doubled as personnel support on site in the event of vacancy or vacation to avoid costs associated with
temporary help.
Bureau of Census- Charlotte, NC April-July 2000
Crew Leader Decennial Census
Trained, coordinated and assisted crew members during Census 2000.
Distributed assignments for completion on targeted geographical areas.
Wachovia Bank/Wells Fargo- Charlotte, NC November 1996-August 1999
Client Services
Assisted clients with their banking needs by providing accurate and thorough information on banking products and
services.
* Opened, transferred and updated changes on new and existing accounts.
* Employed effective communication/presentation/marketing skills to articulate products and services and
benefits to clients.
* Built excellent customer relationship thru work ethics and commitment to client and corporate
satisfaction.
* Assisted in teller duties as assigned.
EDUCATION
BSBA- Bachelor of Science in Business Administration
Candidate for Certified Apartment Manager Certification
Professional Memberships Joined
International Association of Administrative Professionals

4. Greater Charlotte Apartment Association
NAA-National Apartment Association
Property Management Professionals
Community Activities
Active supporter for the enhancement of community relations as to civic, cultural and
social activities.
References
Promptly furnished upon request