1. Nelly Mbambo
11902 Beltsville DR, Beltsville, MD 20705.
Cell: 443-750-5147
Email: sonalex13@gmail.com
OBJECTIVE:
Searching for an Entry Level Human Resource position that utilizes comprehensive communication, customer
service and leadership skill set.
EDUCATION:
Bachelor of Arts in History, University Of Maryland Baltimore County (2014)
Master of Science in Management with specialty in Human Resources, University Of Maryland, University
College (Expected Graduation Date 2017)
RELEVANT COURSEWORK:
- Organization Theory with emphasis on the impact of technology on society and organization
ethics
- Intercultural communication and leadership
- Issues and Practices in Human Resource
SKILLS/HR SKILLS:
- Organization and training
- Multitasking
- Communication
- Data Entry
- Teamwork across departments
- Coordination
- Administrative duties
- Customer Service
WORK EXPERIENCE:
Sales Associate, Macy’s Owing Mills, MD. May 2006- 2011
- Greet Customers
- Trained and supervised Seasonal Employees
- Provide friendly and prompt Customer Service to over 20 people a day
- Accurately process sales and maintain clean work place
Substitute Teacher, Baltimore County Public Schools. October 2011-2013
- In Charge of taking roll
- Give tests and grade papers
- Ensuring kids safety

2. - Giving lessons when the Teacher is absent
- Prepare lesson notes
FINITI, Data Entry/Customer Service May 2014- July 2015
- Responding to phone calls and email in a polite and
efficient manner
- Directing Customers to proper departments for
information inquiry
- Maintaining customer records by updating account
information
- Resolving product or service problems by clarifying
the customer's complaint
- Processes customer and account source documents
by reviewing data for deficiencies; resolving
discrepancies by using standard procedures or
returning incomplete documents to the team leader
for resolution.
- Preparing source data for computer entry by
compiling and sorting information.
- Maintaining data entry requirements
- Verifying entered customer and account data by
reviewing, correcting, deleting, or reentering data;
combining data from both systems when account
information is incomplete; purging files to eliminate
duplication of data.
- Maintaining customer confidence and protects
operations by keeping information confidential.
HOMESIDE FINANCIAL, Loan Administrative Assistant (CURRENT)
- Coordinates specific work tasks with other personnel within the department as well as with other
departments in order to ensure the smooth and efficient flow of information.
- Schedules closings: coordinating lender, customer, and title company
- Prepares all required loan closing documents including proper regulatory disclosures.
- Prepares loan disbursement checks and wire transfers.
ACTIVITIES:
- Pastor’s assistant, Light Street Presbyterian Church.
- Community Service
- Beauty Pageants