Cerebral Palsy Alliance, established in 1944 as the world’s first organization for individuals with cerebral palsy, launched 'the innovation hub' in 2012 to foster idea generation from clients and staff. The program has successfully engaged over 30% of employees, leading to the selection of three ideas for incubation and notable improvements in staff satisfaction. The initiative aims to enhance service delivery and collaboration with the community, supported by Ideascale's user-friendly platform.

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CEREBRAL PALSY ALLIANCE
CASE STUDY
IDEASCALE

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Cerebral Palsy Alliance is a large, Australian nonprofit providing services to children and adults
with cerebral palsy and their families. Founded in 1944, it was the first organization in the world
for people with cerebral palsy and has a long history of innovation.
Recognizing that some of their best ideas come from people living the experience (clients, families,
frontline staff), Cerebral Palsy Alliance wanted to capture and grow a ferEle ecosystem of ideas
and place their communiEes at the heart of this process.
In early 2012, Cerebral Palsy Alliance launched “The InnovaEon Hub” as an IdeaScale-­‐powered
ideas forum for employees. This program’s success later led to the creation of a public-facing ideas
forum that reaches Cerebral Palsy Alliance’s external communities.
The Innovation Hub is integrated into Cerebral Palsy Alliance’s intranet and includes a WordPress
innovation blog. Its successes to date include:
• An ongoing innovaEon campaign, with both online and offline promotion that includes an
“Innovation Roadshow” that tours Cerebral Palsy Alliance facilities around the state, monthly
presentations to new staff, and innovation sessions at leadership development.
• A streamlined and rigorous idea process that filters all ideas through a panel of frontline staff.
• Over 100 ideas in their first few months. Three ideas have now been selected for incubation.
As a reward for participation, each ‘incubation team’ includes the employee who posted the idea.
• 30% employee parEcipaEon in just the first few months. In this way, the IdeaScale community
helped in the identification of new innovative talent.
• An increase in employee-­‐saEsfacEon. Cerebral Palsy Alliance has noted an overall report from
the staff that they feel both “heard” and “valued” since the program launch.
2IdeaScale Case Studies
Cerebral Palsy Alliance
Learning From Frontline Experience

3. 2IdeaScale Case Studies
“The project aimed to drive responsiveness and innovation in the design and delivery of services for
clients and families, and improvements to our business systems and processes,” said Robyn
Cummins, Manager Knowledge Brokerage at Cerebral Palsy Alliance, “IdeaScale has helped us to
meet those objectives. The product was quick to implement, easy-to-use and administer. The
Knowledge Base documentation is very clear (even for non-technical people) and the IdeaScale
team is responsive to their customers and hugely supportive of our project.”
Cerebral Palsy Alliance is keen to continue to listen and work collaboratively with clients, families
and staff to build a brighter future for people with cerebral palsy. IdeaScale is glad to help them do it.
For more information about Cerebral Palsy Alliance, visit their site at cerebralpalsy.org.au.
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