IdeaScale is a cloud-based innovation platform that allows organizations to crowdsource ideas from large communities. It has over 25,000 communities and 4 million users. The platform offers secure idea submission, voting, commenting and tracking across multiple clients including 20% of Fortune 100 companies and 25 federal agencies. It provides various tools for administrators to customize, launch challenges, and analyze idea trends and outcomes.

1. EMPOWER
INNOVATION

2. • End to end, cloud enterprise innovation solution
• World’s largest platform: 25,000 communities / 4MM users
• 20% of the Fortune 100 & 25 Federal Agencies served by IdeaScale
IdeaScale

3. 500+ Clients
Internal
External

4. prototype
or
just do it!
Empower Innovation
plan crowdsource ideas
adopt, collaborate
& pitch
review
or
fast-track
crowdsource ideas,
comments, votes, tags.
Analyze everything
route top ideas to potential
champions. If adopted, recruit
team and collaborate on pitch
experts review big
ideas. Small and urgent
ideas are green lit
track projects,
celebrate wins, and
learn from misses
OI strategy, architecture,
champions, challenges,
config, training, launch
ideas
pitches
fast-track
innovations
lights,
camera,
action!
expert
review
pitchday
1,000 40 10

5. President’s Save Award
• 5 years of SAVE awards
• 81 ideas implemented
• $100s of millions of savings identified
• Deficit reduced from 9.2% to 4.1%
“IdeaScale easily handled the large volume of traffic
coming from the WhiteHouse.gov website.”
Lena Trudeau, National Academy of Public Administration
!
• 2009, US facing record $1.4T deficit year
• President Obama crowdsourced cost
saving ideas from federal employees
• Objective: reduce waste / save money
2012 winning idea cut travel costs for senior employees by 50%

6. EA Game Changers - if it’s in the game…..
• Ideas sourced from “Game Changers”
• Ideas included fantasy draft for Madden 2013
• Multiple ideas (inc draft) now in game, record
sales results
“IdeaScale was an incredible partner to work with, they helped us
develop a community under a tight time crunch and we now have
Game Changers helping EA and our fans.”
Steve Kwan, UX Design, EA Sports
• EA is the #1 publisher of sports video games
• Annual franchise requires new features, but
“if it’s in the game, it’s in the game” limiting
• Objective: new product features

7. Making All Voices Count
• Of the original 196 submissions, ten
finalists were invited to Global Innovation
Week in Kenya where the winner was
announced.
• Winning ideas included improvements to
civic services, citizen engagement, and
health services delivery among others.
“We used the IdeaScale platform to reach the best of
the best and in the end get winners who can
transform society through their ideas.”
Daudi Were, Making All Voices Count
!
• In 2013, a new global partnership called
Making All Voices Count launched with a
single initiative: create a world in which
open, effective and participatory
governance is the norm, not the exception.
• Objective: source and sponsor creative
solutions to transform the relationship
between citizens and their governments.
46,319
196
68,000

8. Secure
•Co-located servers at ViaWest, regular SSAE 16 SOC audits
•SSL encryption of data in transit
•SAML SSO or password (encrypted) based authentication
•Continuous hot back ups
•Defense against DDOS attacks and unauthorized changes using Cloudflare and AIDE
•Security audits completed by multiple Fed agencies and corporations
Supported
•99.5% uptime guarantee
•24/7 live support
• Training and comprehensive self-help library
!
!
Secure & Supported

9. • Largest platform in the world
• End-to-end solution
• Secure and supported
• Easy to deploy, easy to manage, easy to use
• Friendly, inclusive, unlimited contracts
Why IdeaScale?

10. Tour of IdeaScale

11. The homepage allows users to browse ideas, submit ideas, vote,
comment, and more.
Tour of IdeaScale
Users can start anywhere

12. Offering numerous SSO options, users can also sign-on using an
email address or a variety of other linked social accounts.
Tour of IdeaScale
Log In

13. After selecting “submit idea,” users enter a title, description, select
tags, and other requested information in the custom fields
designated by the administrators.
Tour of IdeaScale
Idea Submission

14. Administrators can set-up campaigns to
launch challenges or to organize and
categorize conversations.
When conversations and questions are
reserved for particular groups, IdeaScale
allows moderators to restrict certain
campaigns to those members with an
Tour of IdeaScale
Idea Navigation
•

15. Visitors can tour through ideas using the tabs supplied at the top.
!
All idea tabs are fully customizable and can even track the idea
lifecycle.
Tour of IdeaScale
Idea Navigation

16. Ideas threads can support the most common file types as
attachments. Images render in-line and other file types are available
for download.
Tour of IdeaScale
Attachments

17. Any idea can support unlimited threaded comments. Individual
comments can also be voted up and down and sorted either by
chronology or popularity. In this way, the conversation is always
evolving. Administrators can also “pin” comments to the top.
Tour of IdeaScale
Comments

18. Trending topics appear in the tag tree in the left navigation. These
tags can be pre-set or defined by the crowd. This can also be
configured to function as a tag cloud.
Tour of IdeaScale
Tags & Pre-Defined Tags

19. Gamification encourages engagement. Badges and points are
awarded to users based on their level of interaction. This
functionality is automated.
Tour of IdeaScale
Leaderboard

20. Anyone can opt-in to follow an idea as well as share it across various
social properties. Ideas can also be forwarded by email to drum up
support, spread awareness, etc.
Tour of IdeaScale
Tracking an Idea

21. All users can opt to submit ideas anonymously.
Tour of IdeaScale
Anonymous Submission

22. Sometimes, limiting discussion and refinement to subject matter
experts and specialized stakeholders is required, which is why
commentary, development, etc. can be limited to those with specific
community roles.
Tour of IdeaScale
Private Collaboration

23. During idea submission, the form uses predictive word search to
consolidate similar ideas. Administrators can also merge like-ideas in
the merge cart.
Tour of IdeaScale
Merging Ideas

24. Administrators can manage, set, customize, report, and share from a
single interface.
Tour of IdeaScale
Administrator Controls

25. All configuration options are at at the discretion of the administrator
and accessible in the intuitive administrator dashboard. Admins can
control community visibility, notifications, community names, and
more.
Tour of IdeaScale
System Settings

26. Administrators can customize the information that is collected from
each idea or user, that information can be mandatory or optional.
Administrators can also create campaign-specific custom fields.
Tour of IdeaScale
Custom Fields

27. Administrators can manage the HTML, logos, site behavior and text
or work to create a fully customized experience.
Tour of IdeaScale
Custom Look & Feel

28. IdeaScale allows for real-time, verifiable translation of all user-
generated content in more than 30 languages. Every idea and
comment is automatically translated and can be authenticated by the
author or community experts.
Tour of IdeaScale
Translation

29. Set rules for notifications, lifecycle updates and more, so that ideas
progress fluidly based on set standards.
Tour of IdeaScale
Automated Workflow

30. Let the community moderators rate ideas based on a custom set of
criteria so that the leading ideas can be prioritized for
implementation.
Tour of IdeaScale
Idea Assessment

31. The reports section tracks all real-time information, including data
on users, ideas, comments, campaigns and votes over time.
Tour of IdeaScale
Reports

32. The IdeaCloud visually organizes the words that show up the most
often, weighted by frequency.
Tour of IdeaScale
IdeaCloud

33. All data generated on the IdeaScale site can be exported to Excel
or .csv formats and other formats, including comments, users, ideas,
and more.
Tour of IdeaScale
Exporting Data

34. Various embeddable widgets allow users to access the IdeaScale
experience from any digital environment without navigating away.
Tour of IdeaScale
Widgets

35. Exportable, shareable reports are available 24 hours a day from the
crowd, including our popular infographic format which renders
IdeaScale data in graphic, modular segments.
Tour of IdeaScale
Infographics

36. IdeaScale offers a special configuration of features including custom
landing pages, juried peer review, countdown clocks and more in
order to empower challenge-based innovation.
Tour of IdeaScale
Challenges

37. ReviewScale allows administrators to evaluate proposals against
specific criteria and weight those criteria in order to prioritize the
innovation pipeline.
Tour of IdeaScale
ReviewScale