1. Creativity is a set of behaviors that can be learned rather than innate talents. Behaviors are specific actions that can be observed, unlike attributes which are interpretations. 2. Selling approaches could be reimagined by reversing common assumptions, like not having chefs cook food at a restaurant or eliminating physical locations. 3. It takes around two months to form a new habit, which occurs in predictable contexts. The W.O.O.P method can help design habits by identifying wishes, outcomes, obstacles, and plans.