ICT Governance
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The document discusses the importance of governance policies for information and communication technology (ICT) management in organizations. It outlines the expectations of stakeholders for ICT, such as effectiveness, efficiency, transparency, and cost reduction, but notes the realities often involve high costs, dependence on vendors, outdated systems, and lack of integration. Proper ICT governance is presented as the solution, involving communities, consensus, and coordination across three domains: planning, procurement, and implementation & monitoring of ICT resources like information, applications, infrastructure, and human resources. Sample governance processes are provided for each domain to help achieve organizational goals.
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ICT Governance
- 1. ICT GOVERNANCE Pentingnya Kebijakan dalam Pengelolaan Teknologi Informasi dan Komunikasi di Organisasi Richardus Eko Indrajit indrajit@post.harvard.edu
- 2. Harapan Pemangku Kepentingan Mencapai Efektivitas Mempercepat Proses Meningkatkan Efisiensi Memperbaiki Kualitas Menerapkan Transparansi Mengurangi Biaya Memberdayakan Manusia Memaksimalkan Pelayanan Mengoptimalkan Sumber Daya Memenuhi Standar Aturan Mengintegrasikan Organisasi Memuaskan Pelanggan Menciptakan Inovasi Mempermudah Aktivitas … dan lain sebagainya.
- 3. Kenyataan di Lapangan Biaya Tinggi Ketergantungan Piha Perkembangan Cepat Kompetensi SDM Rendah Proyek Terlambat Arsitektur Kompleks Sistem Kadaluwarsa Kapabilitas Terba Tidak Auditable Implementasi Tambal Sulam Perubahan Kebutuha Tidak Sesuai Kebutuhan
- 4. Kecenderungan Peristiwa Kenyataan BIAYA + RESIKO > Harapan akan MANFAAT …baik yang bersifat TANGIBLE maupun INTANGIBLE !
- 5. Tantangan Manajemen BIAYA MANFAAT
- 6. Jawaban: ICT Governance ! Communities + Consensus + Coordination
- 7. Domain 3C Perencanaan Pengadaan Penerapan Pengawasan terhadap sumber daya TIK, yaitu: INFORMASI APLIKASI INFRASTRUKTUR MANUSIA (H/W+S/W+B/W)
- 9. Contoh Penerapan Principle : shared resources, shared services Policy : join RFP or TOR development Process : bottom up plan, top down execution Procedure : centralised procurement Performance : cost/transaction
- 10. Ragam Proses Perencanaan PO1 Define a Strategic IT Plan PO6 Communicate Management Aims and PO2 Definethe Information Direction Architecture PO7 Manage IT Human PO3 Determine Technological Resources Direction PO8 Manage Quality PO4 Definethe IT Processes, Organisation and PO9 Assess and Manage IT Relationships Risks PO5 Manage the IT PO10 Manage Projects Investment
- 11. Ragam Proses Pengadaan AI1 Identify Automated Solutions AI2 Acquire and Maintain Application Software AI3 Acquire and Maintain Technology Infrastructure AI4 Enable Operation and Use AI5 Procure IT Resources AI6 Manage Changes AI7 Install and Accredit Solutions and Changes
- 12. Ragam Proses Penerapan DS1 Define and Manage Service DS8 Manage Service Desk and Levels Incidents DS2 Manage Third-party Services DS9 Manage the Configuration DS3 Manage Performance and DS10 Manage Problems Capacity DS11 Manage Data DS4 Ensure Continuous Service DS12 Manage the Physical DS5 Ensure Systems Security Environment DS6 Identify and Allocate Costs DS13 Manage Operations DS7 Educate and Train Users
- 13. Ragam Proses Pengawasan ME1 Monitor and Evaluate IT Performance ME2 Monitor and Evaluate Internal Control ME3 Ensure Regulatory Compliance ME4 Provide IT Governance
- 14. Komponen Lengkap Eksekusi Misi Organisasi
- 15. Terima Kasih Richardus Eko Indrajit indrajit@post.harvard.edu Q&A