1. COBIT 5 uses a goals cascade approach to translate stakeholder needs into enterprise goals, IT-related goals, and enabler goals. This helps ensure alignment between enterprise needs, IT solutions, and services. 2. The goals cascade involves four steps: (1) stakeholder needs influence stakeholder drivers, (2) stakeholder needs cascade to enterprise goals, (3) enterprise goals cascade to IT-related goals, and (4) IT-related goals cascade to enabler goals like processes and organizational structures. 3. An example shows an enterprise prioritizing customer satisfaction. This raises the priority of related enterprise goals, which then cascade to select key IT-related goals for improvement

1. COBIT 5
Principal1MeetingStakeholderNeeds
Eng. Mohammad Reda Katby
Solutions Architect

2. Introduction
Why do Enterprise exists?
To create value for their stakeholder.
How do Enterprise create value?
By REALISING BENEFIT at an OPTIMAL RESOURCECAST
while OPTIMISING RISKS
So
The GovernanceObjective isVALUECREATION

3. Introduction
 Enterprises have many stakeholders
 governance system should consider all stakeholders when making
benefit, risk and resource assessment decisions
 For whom are the benefits?
 Who bears the risk?
 What resources are required?

4. COBIT 5Goals
Cascade
 Enterprise Operates on Context which determined by
 External Factor: (Market, Industry, geopolitics, etc.)
 Internal Factor: (Culture, Organisation, Risk appetite, etc.)
and requires customized governance and management system.
 Stakeholder Needs have to be transformed into an enterprise’s
practical strategy.
 COBIT5 GoalsCascade: is the mechanism to translate stakeholder
needs into specific, actionable, and customized:
 Enterprise Goals
 IT-Related Goals
 Enabler Goals
that effectively support alignment between:
 Enterprise Needs
 IT solutions and services

5. COBIT 5Goals
Cascade
 Step1. Stakeholder Drivers Influence
Stakeholder Needs
 Step2. Stakeholder Needs Cascade to
Enterprise Goals
 Stakeholder Needs related to Set of
Generic Enterprise Goals
 Enterprise Goals developed using BSC
 Most Enterprise-Specific goals can be
mapped easily onto one or more of the
Generic Enterprise Goals
 ReviewTable of Stakeholder Needs and
Enterprise Goals in appendix D.
 COBIT 5 present 17 Generic Goals

6. BSC (Balance
Scorecard)
http://www.finbrain-itc.be/en/services/balance-scorecard

7. Figure 5—
COBIT 5
Enterprise
Goals
Figure 5—COBIT 5 Enterprise Goals
BSC
Dimension
Enterprise Goal Relation to Governance
Objectives
Benefits
Realisati
on
Risk
Optimisat
ion
Resource
Optimisat
ion
Financial 1. Stakeholder value of business
investments
P S
2. Portfolio of competitive products and
services
P P S
Customer 6. Customer-oriented service culture P S
8. Agile responses to a changing
business environment
P S
Internal 11. Optimisation of business process
functionality
P P
12. Optimisation of business process
costs
P P
Learning &
Growth
16. Skilled and motivated people S P P
17. Product and business innovation
culture
P

8. COBIT 5Goals
Cascade
 Step 3. Enterprise Goals Cascade to IT-related Goals
 IT-related stand for information and relatedTechnology.
 COBIT 5 defines 17 IT-related goals
Figure 6—IT-related Goals
IT BSC Dimension Information and RelatedTechnology Goal
Financial 01 - Alignment of IT and business strategy
03 - Commitment of executive management for making IT-
related decisions
Customer 07 - Delivery of IT services in line with business requirements
08 - Adequate use of applications, information and technology
solutions
Internal 09 - IT agility
11 - Optimisation of IT assets, resources and capabilities
Learning &
Growth
16 - Competent and motivated business and IT personnel
17 - Knowledge, expertise and initiatives for business
innovation

9. COBIT 5Goals
Cascade
 Step 4. IT-related Goals Cascade to Enabler Goals
 Achieving IT-related Goals requires use of number of Enabler
 Enabler: include processes, organizational structures and information
 Appendix C contains a mapping between IT-related goals and the
relevant COBIT 5 processes

10. Using the
COBIT 5Goals
Cascade
 Benefits of the COBIT 5 Goals Cascade
 allows the definition of priorities for implementation, improvement
and assurance of governance of enterprise IT
 In practice the goals cascade:
 Defines relevant and tangible goals and objectives at various levels of
responsibility
 Clearly identifies and communicates how enablers are important to
achieve enterprise goals
 Using the COBIT 5 Goals Cascade Carefully
 users should not attempt to use it in a purely mechanistic way, but
rather as a guideline, because
 Every enterprise has different priorities in its goals
 The mapping tables do not distinguish between size and/or industry
 The indicators used in the mapping use two levels of importance or
relevance, whereas, in reality, the mapping will be close to a continuum
of various degrees

11. Using the
COBIT 5Goals
Cascade
 Using the COBIT 5 Goals Cascade in Practice
 first step an enterprise should always apply is to customise the
mapping, taking into account its specific situation.
 compare it with COBIT and then refine it.
 For example, the enterprise may wish to:
 Translate the strategic priorities into a specific ‘weight’ or importance
for each of the enterprise goals.
 Validate the mappings of the goals cascade, taking into account its
specific environment, industry

12. EXAMPLE 1—
GOALS
CASCADE
 An enterprise has defined a number of strategic goals, of which
improving customer satisfaction and it needs to improve in all
things related to IT.
 The enterprise decides that setting customer satisfaction as a key
priority is equivalent to raising the priority of the following
enterprise goals (from figure 5):
 6. Customer-oriented service culture
 7. Business service continuity and availability
 8.Agile responses to a changing business environment

13. EXAMPLE 1—
GOALS
CASCADE
 the next step in the goals cascade: analysing which IT-related
goals correspond to these enterprise goals. (Appendix B, ‘P’ • 01
Alignment of IT and business strategy
 04 Managed IT-related business risk
 07 Delivery of IT services in line with business requirements
 09 IT agility
 10 Security of information, processing infrastructure and
applications
 14 Availability of reliable and useful information for decision making
 17 Knowledge, expertise and initiatives for business innovation
 Enterprise then validates this list and decide to keep first four goals
as a matter of priority