The document outlines 4 goals for the department including safer communities, correctional leadership, best practices in custody, care and rehabilitation, and excellence in infrastructure and administration. It then describes 6 strategic goals for the Information Technology (IT) department to support the overall goals of the agency through initiatives like collaborative tools, infrastructure availability, security, customer support, reduced energy usage, and workforce development. Key targets and objectives are provided for implementing the IT strategic plan over the next 5 years to transform IT and assist the department in providing a safer California.

2. Goal 1: Protect our communities
Outcome: Safer communities and reduced victimization
Key Performance Indicator: Recidivism
Goal 2: Model Correctional Leadership
Outcome: The National leader in Corrections
Key Performance Indicator: Recognition and Reputation
Goal 3: Employ best practices in correctional custody care and
custody, care,
rehabilitation
Outcome: Superior prisons and youth facilities
Key Performance Indicators: National Correctional Standards
Goal 4: Achieve excellence in infrastructure and administration
Outcome: efficient and effective organization
Key Performance Indicator: Utilization of resources
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3. ◦ Describes the technology path EIS will take to support the
D ib th t h l th ill t k t t th
Department over the next five years
◦ Describes short term and long term IT priorities goals and
priorities,
objectives
◦ Realigns EIS - a roadmap that will provide for the transition
of IT operations to effectively support new and emerging IT
technologies
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4. MISSION
Provide customer access to enterprise IT
d
services and information essential to
support the Agency’s Mission
Agency s
VISION
EIS is recognized as a strategic business
partner and valued for its proactive
leadership responsi e technical e pertise
leadership, responsive expertise
and quality services to the Agency
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5. Six Strategic Goals provide strong IT support to CDCR in fulfilling
its mission:
Goal 1 - Manage IT as an enterprise asset to improve the delivery
of service to customers
Goal 2 - Ensure availability of IT infrastructure and systems
Goal 3 - Secure and protect the Department’s IT assets
Goal 4 - Develop a sustainable customer-focused IT support
model
Goal 5 - Reduce IT carbon footprint and improve energy
efficiencies
Goal 6 - Develop a robust IT workforce to meet existing and
g
future information technologies
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6. Technology decisions are based on CDCR’s strategic goals and
y
driven by the need to work with the business to achieve them.
The IT Strategic Plan specifically supports:
Goal 4: Achieve excellence in infrastructure and administration
◦ Goal 4.5 - By June, 2013, 90 percent of Department employees will have
access to the IT collaborative tools they need to do their jobs.
◦ Goal 4.6 - By June, 2013, 90 percent of IT resources are managed as an
enterprise asset.
The IT Strategic Plan also outlines specific tasks which facilitate
alignment of IT with the business.
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7. The IT Strategic Plan serves as an enterprise roadmap for the next five
(5) years and will be periodically updated as State IT strategies and
CDCR business needs and priorities dictate.
b i d d i i i di
The plan contains efforts to:
◦ Consolidate, standardize,
Consolidate standardize and optimize
◦ Promote joint problem-solving
◦ Promote green IT (reduce paper and power consumption)
◦ Reduce/avoid waste
◦ Increase accuracy and availability of information
◦ Increase efficiencies
◦ Improve safety
◦ Improve asset management and security
◦ Prioritize business needs
◦ Advance IT workforce planning
ll l ll l f f
Full implementation will result in transformation of IT to assist
the Department in providing “A safer California through
correctional excellence”.
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8. Objectives
◦ Implement a collaborative environment to effectuate the
efficient use of IT resources, people, processes, technology,
and funds
◦ Provide technology that manages access to CDCR services and
information
◦ Establish Governance for IT
◦ Implement an enterprise architecture framework which creates
a CDCR technology vision that aligns technology to business
and promotes efficiencies and cost savings
Includes: collaborative tools, enterprise portal,
accessibility governing body portfolio management
accessibility, body, management,
standard service management, data warehouse strategy
Target Completion: June, 2014
g p
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9. Objectives
◦ Implement a robust infrastructure that is reliable,
available, secure, and scalable
◦ Implement a disaster recovery plan
◦ Establish and communicate an enterprise approach to
maintain the Agency’s IT asset investment
Includes: service level availability, intrusion monitoring,
quality of service, data loss prevention, centrally
managed backup and restore services, enterprise
funding strategies, standardization, asset management
Target Completion: March, 2014
g p ,
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10. Objectives
◦ Implement information security best practices to protect
the Agency’s IT assets
◦ Authorize and manage access to CDCR systems and
information through CDCR’s enterprise identity services
◦ Provide IT and Emergency Response Management to the
Agency
Includes: encryption, policy development,
standardization, distribution and replication of data,
data classification and exchange, identity management,
g , y g ,
IT Incident Management and emergency response
Target Completion: August, 2013
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11. Objectives
◦ Establish a Total Cost of Ownership (TCO) framework for
IT operations
◦ Implement Service Level Management (SLM) to support
the Department’s mission critical systems
Includes: IT staff and contractor reporting relationships,
implementation of enterprise desktop IT support model,
IT service management process, and service level
agreements for mission critical applications, e-mail, and
end-user computing d
d devices
Target Completion: March, 2015
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12. Objectives
◦ Implement virtualization technologies
◦ Reduce power consumption of computing
technologies
Includes: virtualization of servers and desktops,
cloud computing, consolidation to a Tier III data
center, energy Gold standard
, gy
Target Completion: March, 2012
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13. Objectives
◦ Develop, implement, and maintain a IT Recruitment
and Retention Plan
◦ Develop, implement, and maintain a IT Workforce
Development Plan
◦ Develop, implement, and maintain a IT Succession Plan
◦ Align IT services with the California Technology Agency
(CTA)
Includes: analysis of present and future IT staffing needs,
IT Service model aligned with State and CDCR strategic
direction, IT organizational t a s t o a management
d ect o , o ga at o a transitional a age e t
Target Completion: June, 2014
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