The document outlines the responsibilities of an Assistant Manager Training position. Key responsibilities include: 1) Developing and implementing training plans aligned with business strategies and conducting management skills training. 2) Ensuring employees attend all legally required training and maintaining training records. 3) Conducting new employee orientations and customer service training, then analyzing customer service results monthly. 4) Assisting department heads with employee issues and discipline matters.

1. Assistant Manager Training
Develops and implements training plans which are aligned with the Hotel’s
business strategies. Conducts management skills training and follows-up with
participants to assess utilisation of new skills. Ensures that employees attend
all legally required training as scheduled; maintains and reviews tracking
system regularly. Conducts a comprehensive induction program to all new
employees. Conducts customer service training. Analyses customer service
results monthly and identifies trends. Develops strategies together with the
Department heads to ensure a high level of customer service focus at all times.
Assists the Department Heads with employee grievance and disciplinary
matters.
F/O Executive
First - and last - impressions count and you’ll be responsible for helping us
make the very best possible. Front office (or front of house) staff are often the
first people guests meet. You might be checking people in, dealing with
questions or complaints, so you’ll need to be friendly, flexible and happy to
help. People like you make a hotel service memorable for all the right
reasons.
F/O Supervisor
Process all guest check-ins, verifying guest identity, form of payment, assigning
room, and activatin/issuing room key. Set up accurate accounts for each guest
according to their requirements. Enter Marriott Rewards information. Ensure rates
match market codes, document exceptions. Secure payment prior to issuing room
key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports. Supply guests with directions and property
information. Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met. Process all payment types, vouchers,
paid-outs, and charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow all Accounting
procedures. Notify Loss Prevention/Secuirty of any guest reports of theft. Assist

2. management in training, evaluating, counseling, motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.