Fornt office telephonic training
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This document provides a list of golden phrases for telephone operators or receptionists to use when assisting callers. Some key phrases include greeting the caller, asking how they can be assisted, transferring calls, informing callers that an extension is busy and asking if they would like to hold or leave a message, taking a message, asking the caller to speak up if the line is unclear, informing callers of business hours, and thanking callers for holding or calling.
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Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social media isn't just for cat videos anymore. It's a SHOPPING MALL generating a WHOPPING $1 TRILLION!
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Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Fornt office telephonic training
- 1. GOLDEN PHRASES • “Good (time of the day), this is (_____)from ______(department name). How may I assist you?? • “Allow me to transfer your call. Kindly hold the line.” • “Thank you for waiting Mr. /Ms… (Sir/Madam), the extension is busy. Kindly hold the line.” • “Mr. /Ms… (Sir/Madam), the extension is still busy. Would you like to hold or leave a message?” • “Thank you for waiting Mr./Ms…(Sir/Madam), allow me to transfer your call” • “I am sorry Mr. /Ms… (Sir/Madam), the extension is busy, would you like to hold or leave a message?” • “Who shall I say is calling for him/ her?” • “Mr. /Ms. ______, Mr. /Ms. _____is not available at the moment. May I take a message for him/her?” • “I am sorry Mr. /Ms… (Sir/Madam), but the line is not clear. Would you please speak up / speak more loudly?” • “I am sorry Mr. /Ms… (Sir/Madam) the beauty parlor is closed at the moment. They would open at …..Am/pm tomorrow. Is there anything I could assist you with?” • “I am sorry Mr./Ms…(Sir/Madam), but there is no reply from the extension. Would you like to leave a message or call back later?” • “Thank you for holding Mr./Ms…(Sir/Madam)” • “Allow me to find that out for you Mr. /Ms… (Sir/Madam). Would you like to hold or may I call you back?” • “Thank you for calling Mr. /Ms… (Sir/Madam). Have a pleasant day”