Leanne Sutter is seeking a position that allows her to utilize her extensive client service and administrative skills. She has over 15 years of experience in the banking industry, most recently as a Training Specialist at JPMorgan Chase where she managed learning and development programs. Prior to that, she held roles such as Business Manager and Banking Center Manager at various banks where she oversaw teams and ensured compliance. She has proficiency with various software programs and virtual meeting platforms used for training.

1. Leanne Sutter
127 S. Lewis Avenue, Lombard, IL 60148
Phone: 630-207-7260 Email: leannesutter@outlook.com
Objective
Employment with a company that has a positive atmosphere and stable environment where I can use my
extensive client service skills to contribute to the team and to the company.
During my time with JPMorgan Chase, my conscientious work ethic made me a consistent, dedicated teammate. I
made it my goal to understand the various bank systems & processes presented as quickly as possible by learning
from and sharing with colleagues.
Experience
Training Specialist
JPMorgan Chase - Commercial Banking - Learning & Development May 2006 - November 2014
 Successfully managed Learning & Development training initiatives - the end-to-end organization,
administration and execution of multiple complex & concurrent training programs in addition to any ad hoc
internal projects.
 Supported Business Management; responsibilities included managing the team’s vendor relations process,
procurement, accounts payable, day-to-day time-keeping administration for the team.
 Provided on-site logistical support and program management for training events, meeting with clients to bring
to light their specific logistics needs, such as securing a borrowed laptop. Other support included a/v
requirements, collaborating on printing materials, room reservation/configuration, catering requirements.
 Provided the administrative lead for team’s internal Learning Management System (LMS); responsibilities
included communications launch, loading course setup in LMS, monitoring enrollment, administration of
sessions, and summarizing initiative-reporting analytics.
 Responsible for team’s knowledge/use of Confirmit survey tool. Also responsible for
compiling/distributing/reporting survey results.
 Prepared/distributed bank-wide communications, including monthly training opportunities, ad hoc
communications and one-off announcements.
 Provided lead administrative support for virtual meeting platforms; responsibilities included training personnel
for sessions, monitoring/recording/editing training sessions in Adobe Connect and WebEx virtual meeting
room platforms, creating and editing e-learning courses in Articulate and Dreamweaver.
Business Manager/Administrative Lead
JPMorgan Chase - Consumer & Community Banking Division November 2004 - April 2006
 Provided extensive administrative support for five area managers and their 150 bankers – showcasing
excellent skills in time management, organization, event planning, communication and prioritization.
 Managed quarterly audit process for the Area Manager’s overall function, ensuring every banking center
manager properly followed all audit/compliance procedures and personal banking policies.
 Assisted in the development of marketing and campaign initiatives; tracked & communicated standings,
uncovered success stories and parlayed into weekly meetings to create excitement and showcase individual
banker’s ability to meet their sales goals.

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Banking Center Manager – Washington Mutual (WaMu) September 2003 – November 2004
 Managed a boutique-sized consumer banking center. Responsible for leading, managing and coaching a team
of sales and service professionals to meet and exceed sales targets, while ensuring customer needs were
met.
 Supervised / demonstrated leadership to employees; approving transactions, helping overcome objections,
coordinating job duties, reviewing time & attendance, and conducting performance evaluations.
Banking Center Manager – BankOne 1998 –2003
 Hired as a new hire banking center manager trainee in new retail program. This experience established a
foundational knowledge of the banking industry, provided practical sales management skills, and shared
execution practices.
 Built and maintained client relationships to identify financial products and services focused to their needs and
working to meet targeted internal sales goals.
 Obtained Series 6 and Series 63 investment licenses while managing busy branch.
Skills
Systems and Technology: Microsoft Office Excel / Word / PowerPoint, Adobe and WebEx virtual meeting
systems, Adobe Dreamweaver CSS, Articulate Studio Pro ’09 & Adobe Captivate 5 e-learning applications,
Confirmit survey tool, Training Central Learning Management System, Business Objects reporting platform.
Training and Education
Del Mar College – Business Administration
Series 6 & 63 Investment licenses – 1998
American Bankers Association (ABA) Managerial Supervisory College – 1996 to 1998