Gunjasinha has over 4 years of experience in banking operations and customer relationship management at ICICI Bank. He has expertise in managing various banking processes including NEFT, FD-RD, and internet banking. He is proficient in handling customer service operations and building relationships. Gunjasinha aims to utilize his analytical and communication skills to continue delivering accurate and compliant banking services that prioritize customer satisfaction.

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GUNJASINHA Mails: gunjamails@gmail.com
~Banking professional~
Banking operations, Banking Process, Customer Relationship Management
Professional Snapshot
 An astute bankingprofessional for4 years5 monthwithICICIBankLTD inentire banking
operationsandclientrelationshipmanagement
 Adeptat performingbankingoperationseffectivelyandefficiently,coordinatingwithvarious
branches.
 Demonstratedbusinessacumeninmanagingthe operations,effectivelydischargingthe
functionsandachievinghigherrate of organicgrowth.
 Proficientinhandlingqualitycustomerservice operations, organizingprocessstrategiesand
buildingrelationshipwithvariousgroup
 Abilities inconductingperiodical processauditsinthe Department;ensuringcompliance of the
same
 Posse’s strongcommunication,analytical,analysisandnegotiationskill.
CompetenciesOverview
Banking Operations
 Managing bankingoperationsinclusiveof implementingshort/longtermsplan;focusingon
excellingbusinesstargets&service deliverymetrics
 Followingthe process/procedure of the bankandensuringcompliance torulesandregulations
of the bankincludinglatestcirculars&notification
 Implementingpolicies/procedure forall arounddevelopmentof the bankaswell asreducing
overall coststothe bankthroughvariousmeans
Client Relationship Management
 Managing customercentricoperations,forwardingcustomerinstructionstothe concerned
department&ensuringcustomersatisfactionbyachievingdeliveryandservice qualitynorms
withminimumTAT
 Managing the overall functioningof the process,identifyingimprovementareasand
implementingadequatemeasuresto maximizecustomersatisfactionlevel.

2.  Interfacingwithclientsforunderstandingtheirrequirementsandcultivatingrelationswiththem
for customerretentionandsecuringrepeatbusiness
Areas of Expertise
 Over4 years and 6 monthsof experience in Bankingoperations
 Highlyexperiencedusingbankingapplicationslike FINACLE.
 Experiencedin ManagingRTGStransactions.
 SupportingBankingOperationscovering NEFT,FD-RD & Internet Banking.
 Experiencedinhandlingclearingof cheques.
 Deliveringaccurate,compliantandcustomerdrivenoutcomes.
 Experience in handlingCustomerEscalations.
 Quicklearnerandexcellentteamplayerhavingabilitytomeettightdeadlinesandworkunder
pressure.
Organizational Scan
FromMarch 2009 to August2013 as an Officer with ICICIBank LTD
SignificantAccomplishments:
From Mar 2009 to Feb2011
WealthDepartment:
 GeneratingLeadsfromHNIdata base by contacting60 customers ona dailybasis.
 Revenue Generation
 Handlingall typesof queriesrelated to Savings Bank account, Current accounts. Serving as First
PointResolutionforall customerqueries,therebyensuring cordial relationship with customers
which would result in sustaining profitability.

3. From March 2011 to Aug2013
Branch Banking
 Handling of day to day operations at the branch by driving the service levels, with key focus on
bottom line profitability by ensuring optimal utilization of available resources.
 Opening and closing of cash and maintaining cash balancing register.
 To control the all branchoperations,like JointCustodian,lockermaintenance, Cash Management,
Account Opening, Cross Selling of Mutual Funds, Insurance.
 Responsible for targets allotted for cross selling and revenue generation.
 Resolving all audit related issues and compliance of the audit reports.
 Preparation of all types of returns fortnightly, monthly, quarterly etc.
 Responsible for all quality parameters and TAT of all types of transactions of the branch.
 The keyresponsibilityistoensure that there are no escalated complaints of the customers and
if any, being resolved to full satisfaction of the customers at first instance only.
Academic Credentials
Oct 2008 Institute of Finance Banking and Insurance Lucknow
Post Graduate Diploma in Financial Planning and Relationship Management
Jun 2006 Masters in commerce from Avadh University
Jun 2004 Bachelors in commerce from Avadh University
ITS SKILLS: MS Office, Finacle
Others: AMFICERTIFIED

4. Personal Dossier
Date of Birth : 29th
October1983
Residential Address : 104 janki Darshanapt, ZaverChandPark,OProad Vadodara
Marital Status : Married
LinguisticAbility : English& Hindi