HR factory is a Business Process Outsourcing company specialized in providing professional HR services such as recruitment, training, and HR administration support. They have been in business since 2002, have offices in Munich, Tallinn, and London, and 80 employees. Their services include managed HR services, managed training services, HR complete services, and HR focus services. They aim to provide efficiency gains and reduce risks and liabilities for their clients through their outsourcing expertise and focus on customer satisfaction.

1. Company Presentation
HR factory
We are passionate about excellence!

2. About us
Core business:
Business Process Outsourcing (BPO) for Human Resources (HR) Department
Specialized provider of professional HR services: Managed Training and Managed Recruitment
Services, HR Administration Support and Consulting
Intelligent IT solutions support individualized and efficient workflows.
HR factory sets standards on the BPO market in flexibility, service quality, transparency and
customer orientation.
Facts: References:
Established in 2002 Awarded Microsoft EMEA Premium Vendor
Presence in Munich, Tallinn and London Plaque for “exceptional performance in
80 employees quality, service and cost” for several
consecutive years
Operating nationally and globally
Recommendation rate: 96%
We are passionate about excellence! ©HR factory 2013 2

3. Products
Managed HR Services HR Complete
Managed Training Services HR Focus
We are passionate about excellence! ©HR factory 2013 3

4. Managed HR Services
Reporting, Controlling Opening
& Accounting • Vacancy identification
• Key indicators • Job profile creation
• Invoice processes
Sourcing
• Cost & budget control
• Job advertisement
• Classic, active &
Off-boarding
external sourcing
• Reference letters
• Candidate identification
• Exit interviews
• College marketing
• Outplacement
Managed HR Services
Selection & Screening
Recruiting tools • Profiling
• System solutions • Interviews
• Administration • Assessment Centre
• Maintenance Employee On-boarding • ProfileXT
• Day-to-day Administration • Socialization • Contracting
optimization • Contracts & permits techniques • Talent Pool
• Digital personnel files • New Hire Events
• HR business support
We are passionate about excellence! ©HR factory 2013 4

5. Managed Training Services
Finance Training Content
• Invoice processes Management
• Cost/budget control • Consultation
• Conception
Reporting • Publication
• Feedback management • Catalogue
• Ranking & analysis
• Key indicators Consultation
• Process consultation
Managed Training Services • IT consultation
Learning Experience
• On-site consultation
• Learning management
systems Participant Management
• Web-based services • Support/hotline
• Mobile learning Vendor Management
• Registration
• Micro learning • Venue
• Waitlist management
• Video scribing • Trainer
• Tool maintenance
• Material
• Certification
• Negotiating & bargaining
management
• Contracts
We are passionate about excellence! ©HR factory 2013 5

6. HR Complete
Reporting HR Strategy
• Regular analysis • Business alignment
• HR key figures • Consultation
• Planning & trends
HR Affairs
• Work environment &
Off-boarding
safety
• Reference letters
• Legal issues
• Exit interviews
• HR structure
• Feedback
HR Complete
• Outplacement
Recruiting & Profiling
• Job analysis
Compensation,
• Sourcing
Benefits & Payroll
• Screening & selection
• Payroll preparation
• Lateral hiring
• Retirement Employee Administration
Training &
• On-boarding
provision • Contracts & permits
Development
• Training plans • Personnel files
• Development • HR business support
discussions
We are passionate about excellence! ©HR factory 2013 6

7. HR Focus
Process Optimization HR Consultation
• Launch action plan • Business vision
• Mission
• Goals
Suggestions & Solutions Structural Planning
• Translate diagnostic data
• Determine fixing methods HR Focus
• Supporting techniques
• Action plan Process Analysis & Audit
• Process optimization
• Systematic & objective
Problem diagnosis process assessment
• Confirm root cause & investigate
• Review existing information
• Result analysis
We are passionate about excellence! ©HR factory 2013 7

8. Customer benefits
Insourcing know-how
• Experienced HR professionals
• Optimal software solutions
• Synergy effects
• Independence, flexibility & transparency
• Central market position
Efficiency
• Core business orientation
• Efficient & streamlined business processes
• Time & cost savings
Top level services
• Pronounced service orientation
• Service-Level Agreement
• Key Performance Indicators
• Risk reduction of employee litigation
• High customer satisfaction levels
We are passionate about excellence! ©HR factory 2013 8

9. Added value
• All from one source
• Reduction of HR risks & liabilities
• Short-term professional problem
solving → long-term success
• IT systems & tools know-how
• 10 years of national and international
experience
• Contractually guaranteed
service standards
We are passionate about excellence! ©HR factory 2013 9

10. Tool know-how
rexx systems SAP
SumTotal Persis
ProfileXT P&I Loga
CVEasy/dvinci Hansalog
Star Track TDS Personal
HR factory Wiki EasyOps
Salesforce MoOdalis
Sharepoint Sharepoint
Directo HR factory Wiki
LMS
We are passionate about excellence! ©HR factory 2013 10

11. Excerpts from references
“We have worked with HR factory as managed service provider to WestLB for
several years and have found them to be both helpful and efficient. The
relationship with the client service managers has developed over time and
they assist in resolving issues quickly so that the programmes run smoothly
from end to end.”
Quentin Dunstan, Fastlane Results Ltd
“During the last years we have made the best experience in cooperation with
HR factory. They have fully earned the name “partner in training organization”
as they were extremely service-oriented, flexible, prompt, patient, friendly and
kind to respond to our requests and to meet these utmost efficiently. This is a
professional and high level customer orientation!”
Margit Oswald, Senior Consultant and Partner, osb international/Wien
“Thanks to high professional competence and flexibility of HR factory our
outsourcing goal was achieved in a short time. Our Human Resource
Management is in good hands with HR factory – our HR activities will be
handled professionally and efficiently. Therefore, we definitely recommend
HR Complete Services of HR factory to anyone.”
Dr. iur. Joachim Rumpf, Legal Adviser, cash.life AG
We are passionate about excellence! ©HR factory 2013 11

12. Our clients
We are passionate about excellence! ©HR factory 2013 12

13. Contact
In case of any questions we will be happy to help!
Susanne Ambros
Director Marketing & Sales
HR factory GmbH
Kanalstraβe 7
85774 Unterföhring
Germany
www.hrfactory.com
Tel: +49 89 9213106-19
Mob: +49 176 21890552
Fax: +49 89 9213106-99
susanne.ambros@hrfactory.com
We are passionate about excellence! ©HR factory 2013 13